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Retail team leader jobs in United Kingdom

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  • General Manager
    General Manager
    4 days ago
    £33000–£36000 yearly
    Full-time
    London

    Job Ref: HON1097 Branch: Honi Poke Angel Location: Honi Poke Angel, London (North) Salary/Benefits: £33,000 – £36,000 per year, depending on experience Contract type: Permanent Hours: Full Time Posted date: 14/08/2026 Closing date: 25/09/2026 Join the Honi Poke family and lead one of the fastest-growing grab-and-go poke stores! At Honi Poke, we're all about fresh, fast, feel-good food. Inspired by the flavours of Pacific Hawaiian cuisine, our colourful home-made poke bowls and sushi grab-and-go options bring sunshine to busy streets, but it's our people who make the difference. We're looking for an experienced, passionate General Manager to take ownership of one of our stores. As a General Manager, you'll deliver operational excellence, lead and inspire a high-performing team, and ensure every shift runs smoothly. You're a hands-on, strategic leader who thrives in a fast-paced environment, with a genuine passion for fresh food, hospitality, and creating outstanding customer experiences. You'll be the driving force behind store performance, staff development, and customer satisfaction, and play a key role in growing the Honi Poke brand. That's the way we bowl! Key Responsibilities • Lead your store to deliver exceptional standards in service, food quality, and consistency, ensuring every shift reflects the Honi Poke vibe., • Manage day-to-day store operations, including rotas, ordering, forecasting, financial reporting, and store-level KPIs (sales, labour, GP, and guest satisfaction) to drive performance and operational excellence., • Recruit, train, coach, and develop a high-performing team, fostering a positive, motivated, and inclusive culture where staff feel supported, recognised, and empowered, while nurturing future leaders in fast-casual and food retail., • Maintain operational standards, compliance, and store environment, covering Food Safety, Health & Safety, brand standards, equipment maintenance, and store cleanliness., • Enhance the customer experience and brand presence, acting on guest feedback and delivery performance (e.g., Deliveroo), while embodying Honi Poke's values and culture in every aspect of leadership. What We Offer • £33,000 – £36,000 per year, depending on experience, • Paid breaks: your time to rest matters, • Free meals every shift, • Exclusive team discounts for you, your friends & family, • Employee Assistance Programme: support for your wellbeing, • A vibrant, friendly team culture where positivity and growth go hand-in-hand Who You Are • Experienced in hospitality, fast-casual, or food retail management (restaurant, grab-and-go, café, or takeaway experience ideal), • Hands-on, strategic, and able to lead, inspire, and develop a high-performing team, • A people-focused leader, positive, reliable, and excellent at motivating others, • Passionate about fresh food, operational excellence, and outstanding customer experiences, • Confident managing financial performance, KPIs, and operational compliance in a fast-paced environment Bring your leadership, energy, and passion to Honi Poke and help us become the go-to poke destination while growing your career in hospitality management. Apply today, we can't wait to welcome you to the family!

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  • FM Human Resources Manager
    FM Human Resources Manager
    5 days ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Business Support Host (Monday to Thursday)
    Business Support Host (Monday to Thursday)
    5 days ago
    £27000 yearly
    Part-time
    London

    Are you the person everyone can rely on? The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia Guest Services, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces. We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. The role is working 32 hours a week, Monday to Thursday. Why this role matters While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen. What you'll be doing No two days are quite the same, but your responsibilities will include: • Managing incoming and outgoing mail, parcels and courier services, • Supporting office logistics, workplace moves and operational projects, • Maintaining stationery and workplace supplies so teams always have what they need, • Managing employee locker allocation and administration, • Supporting meeting and event setups, • Assisting with facilities requests, contractor visits and workplace maintenance activities, • Completing regular workplace checks and proactively identifying opportunities for improvement, • Building trusted relationships with employees, suppliers and service partners, • Delivering every task with accuracy, professionalism and care What we're looking for We're far more interested in the person than a specific background. You'll be successful in this role if you are: • Conscientious and dependable, doing what you say you'll do, • Proactive and able to spot opportunities to improve things before issues arise, • Kind, approachable and naturally helpful, • Trustworthy and professional with excellent personal standards, • Comfortable building relationships with everyone, from senior leaders to frontline service partners, • Organised and able to manage multiple priorities effectively, • Flexible and willing to support wherever the operation needs you, • Proud of delivering work to a consistently high standard Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important. Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop. Benefits £27, 000 + client discretionary bonus 20 days annual leave Wellbeing benefits + healthcare cashback scheme Career development opportunities Supportive and inclusive culture The opportunity to work within a prestigious luxury brand environment Join us If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you. Apply now and help us create a workplace where care and excellence meet.

    No experience
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  • Back of House Manager
    Back of House Manager
    6 days ago
    Full-time
    London

    Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. Why work with us as a Back of House Manager: • Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development., • Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes., • Discounts on gym memberships, retail and travel., • Industry supplier trips as well as access to masterclasses and workshops., • Enhanced Maternity and Paternity., • Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally., • An additional day's holiday every year, for your first five years., • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme., • Access to English lessons. The role of a Back of House Manager: • To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff., • To draft all departmental rotas, taking into account holidays and training workshops, • To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team., • To conduct regular reviews and audits of contract cleaning performance and to feedback findings., • To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes., • To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required., • Maintain a high internal customer service focus and convey this attitude to all team members., • Full-Time and Part-Time roles available. What we're looking for in a Back of House Manager: • To maintain a high customer service focus by approaching your job with the customers always in mind. To remember that customers can be both internal – employees and colleagues and external – suppliers and customers., • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues., • To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans., • The right to work in the UK. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. We create Places where People feel they Belong

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  • Operations Manager
    Operations Manager
    6 days ago
    £35000–£45000 yearly
    Full-time
    London

    Operations & Store Management Lead (Fast-Track to Partnership) Europafoodxb (UK) is recruiting a hands-on, high-performing leader to take ownership of daily operations, staff management, and problem-solving across our food retail/convenience business. This is a growth role for someone who can switch from selling on the shop floor to resolving operational issues immediately—calmly, quickly, and effectively. What you’ll do • Lead the store team day-to-day: standards, rota, performance, training, discipline where needed, • Solve operational issues fast (customer escalations, stock gaps, supplier/delivery issues, compliance), • Drive sales and service: lead by example on the floor when required, • Maintain excellent availability and reliability during busy trading periods, • Implement systems to improve efficiency and reduce errors, • Work closely with owners and develop into a wider business leadership role What we’re looking for (must-haves) • Full UK driving licence, • 3–4+ years management experience (retail/operations), • Excellent English (spoken and written), • Food retail / convenience / supermarket experience, • Fast, organised, resilient, trustworthy; takes ownership without excuses, • Hungry to learn, develop, and stay long-term (partnership pathway for the right person) What you get • Competitive salary (based on experience) + performance progression, • Sponsorship Visa provided if required, • Genuine growth: responsibility, leadership development, and long-term partnership potential To apply Send your CV + a short note explaining why you fit a fast-paced “ownership” role and your availability.

    Immediate start!
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  • Head Chef
    Head Chef
    7 days ago
    £70000 yearly
    Full-time
    London

    Evocative of Vienna in the early twentieth century, Fischer's is an informal neighbourhood restaurant situated on Marylebone High Street. Why work with us as a Head Chef: • Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development., • Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes., • Discounts on gym memberships, retail and travel., • Industry supplier trips as well as access to masterclasses and workshops., • Enhanced Maternity and Paternity., • Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally., • An additional day's holiday every year, for your first five years., • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme., • Access to English lessons. The role of Head Chef: • Lead the kitchen in creating and executing a distinctive culinary vision., • Develop and curate inventive menus that showcase creativity, quality, and sustainability., • Foster a collaborative and high-performing kitchen culture., • Oversee all aspects of kitchen operations, including food preparation, cooking, and presentation., • Manage and mentor a team of talented chefs and kitchen staff., • Ensure compliance with health and safety regulations and maintain a clean and organised kitchen., • Collaborate with the management team to optimize costs and achieve financial objectives. We're looking for a Head Chef who has: • Proven experience as an Executive Chef, Head Chef, or similar role in a reputable culinary establishment., • Culinary degree or equivalent experience., • Demonstrated creativity in menu development and a keen understanding of culinary trends., • Strong leadership and team management skills., • Excellent communication and interpersonal abilities., • Ability to thrive in a high-pressure environment., • Passion for sourcing and working with high-quality, seasonal ingredients., • Has the right to work in the UK. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. We create Places where People feel they Belong.

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  • Team Leader - Bread&Truffle
    Team Leader - Bread&Truffle
    27 days ago
    £13.5–£14 hourly
    Full-time
    Canary Wharf Estate, London

    At Bread&Truffle, we bring the authentic taste of Italy to London, specialising in artisanal sandwiches, premium truffle products, and high-quality ingredients. Our focus is simple: exceptional food, genuine hospitality, and a warm, energetic atmosphere. 🇮🇹🥪 📋The Role: We are looking for a motivated and hands-on Supervisor to support the daily running of our store. You will play a key role in leading the team, delivering outstanding customer service, and ensuring smooth operations during busy service periods. 🎯 Key Responsibilities: • Support the Store Manager in day-to-day operations, • Lead shifts and ensure service runs efficiently, • Deliver exceptional customer experience at all times, • Train and mentor team members, • Maintain high standards of food quality, hygiene, and presentation, • Handle customer queries and resolve issues professionally, • Assist with stock control, ordering, and waste management, • Ensure compliance with health & safety regulations ⭐️ What We’re Looking For • Previous experience in a supervisor or senior team member role (hospitality or retail), • Strong leadership and communication skills, • Passion for food, especially Italian cuisine (a plus!), • Ability to work in a fast-paced environment, • Positive attitude and team-player mindset, • Flexible availability, including weekends 🎁 What We Offer • Competitive salary + performance incentives, • Staff discounts on food and products, • Opportunities for career growth within the company, • A supportive and energetic work environment Job Types: Full-time, Permanent

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