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Retail team leader jobs in United Kingdom

Are you a business? Hire retail team leader candidates in United Kingdom

  • Head Sommelier
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    Head Sommelier
    2 hours ago
    £48500 yearly
    Full-time
    Mayfair, London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are seeking an exceptional Head Sommelier to steward and elevate our wine department to the highest level. This role demands an individual of exceptional taste, authority, and vision—someone capable of refining a distinguished wine list while shaping its future direction. You will have ownership of the department, rigorous cellar stewardship, and the cultivation of a polished sommelier team dedicated to delivering seamless, intuitive, and discreetly exceptional service, with the opportunity to earn up to £70,000 p/a! Why work with us as a Head Sommelier? • Salary of up to £48,500 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: What We Are Looking For? • A minimum of 2+ years of experience as a Head/Senior Sommelier in a high-calibre fine dining or luxury hotel environment., • WSET Level 3 or 4 (Diploma) or CMS Certified/Advanced Sommelier preferred., • Expertise of Old and New World wines; experience with [Sake/specific regional focus if applicable] is a bonus., • A composed and charismatic leader, distinguished by exceptional communication, assured initiative, and a calm, professional presence under pressure.

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  • Head Receptionist
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    Head Receptionist
    10 hours ago
    Full-time
    London

    Following a successful pop-up, chef owners Jack Croft and Will Murray officially launched FOWL in October 2023, which can be found just around the corner from their flagship restaurant Fallow St. James’s. FOWL restaurant celebrates the nation’s favourite bird through an all-in, beak-to-feet menu concept, with the addition of monthly specials brought to you in collaboration with an epic line up of foodie icons! Offering both indoor and outside dining, FOWL is open for Lunch, Dinner & Cocktails. As Head Receptionist at Fowl, you will be the face and driving force of the guest experience from first contact to fond farewell. Sitting at the heart of the front-of-house operation, you will oversee reception services, manage reservations and table flow, and lead a high-performing team with warmth, precision, and professionalism. This is a hands-on leadership role for someone who thrives in a premium, fast-paced environment and takes pride in delivering world-class hospitality - while mentoring others to do the same. Reporting Line: Assistant & General Managers (Supporting line to Head of Guest Operations). Key responsibilities: • Lead reception operations, ensuring a seamless and exceptional guest journey in the restaurant., • Act as the primary host and ambassador for Fowl, setting the tone at the front door and ensure guests are greeted professionally and with great guest service from entering to exiting the restaurant., • Oversee reservations, seating plans, and guest flow using SevenRooms and report any feedback to Head of Guest Operations., • Deliver highly personalised service to VIP and high-profile guests with discretion. Highlight VIP guests to management to ensure VIPs are looked after., • Work closely with central reservations and events to ensure continuity across the business and continue to drive revenue., • Build guest database from all walk in guests with full contact details including email addresses and full names and ensure return guests are profiled accordingly., • Train, coach, and mentor reception team members to maintain outstanding service standards., • Support recruitment, onboarding, and development of reception colleagues., • Handle guest concerns swiftly and professionally, maintaining a calm and solution-focused approach., • Collaborate closely with FOH managers and senior leadership to refine service and procedures., • Use guest feedback and team insights to drive continuous improvement., • Maintain a polished, organised, and welcoming reception environment at all times. About you: • Proven experience in a senior reception, Maître d’, or assistant management role within a premium hospitality venue., • A natural leader who inspires confidence and motivates teams., • Exceptionally organised with strong multitasking and problem-solving skills., • Polished, composed, and guest-focused—even under pressure., • Outstanding communication and interpersonal abilities., • Passionate about hospitality and creating memorable experiences., • Confident using booking platforms such as SevenRooms., • Detail-driven, proactive, and always striving for excellence. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

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  • Senior Maintenance Technician
    Senior Maintenance Technician
    1 day ago
    Full-time
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Supervisor
    Supervisor
    2 days ago
    £13.5 hourly
    Full-time
    London

    As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at The Prince of Wales in Kensington, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink. We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more… As a Team Leader, you will… Provide customers with a heartfelt and memorable experience each and every time they visit. Deputise for the management team and resolve any issues that arise in their absence. Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork. Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible. What you’ll bring… A great eye for detail, making sure every pint is poured to perfection. Be a role model to the team on giving great service and making sure every customer receives a warm welcome. An ability to think on your feet and adapt to whatever challenges arise during a busy shift. A positive can-do attitude and be a real team player.

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  • Floor Supervisor - Full time - Hg Soho
    Floor Supervisor - Full time - Hg Soho
    6 days ago
    Full-time
    London

    About Honest Greens Honest Greens is a fast-casual restaurant lifestyle brand born in Barcelona in 2017. Our philosophy is simple: real food should be for everyone. That means fresh, seasonal ingredients that are unprocessed, ethically sourced, and free from additives or preservatives. Our menus are vibrant and plant-forward, while also catering to a wide range of lifestyles and dietary needs — from vegetarian to keto and beyond. We blend culinary craftsmanship with transparency and community, supported by smart technology that makes healthy eating easy and accessible. With around 35 restaurants across Spain and Portugal — and ambitious expansion plans throughout Europe — Honest Greens continues to grow while staying true to its mission: making real food living affordable, enjoyable, and honest. This is what we call: Eat Real. What you’ll be doing Leading from the front, setting the tone for service and motivating your team. Overseeing daily floor operations, ensuring smooth service flow between the kitchen and front-of-house. Coaching team members to deliver warm, attentive, and consistent guest experiences. Managing team positioning, floor cleanliness, and ambience throughout service. Handling guest issues with confidence, turning challenges into positive outcomes. Supporting with training, onboarding, and developing new team members. Upholding health & safety, allergen, and food hygiene standards. What we’re looking for Experience in hospitality or retail, with at least 1 year in a supervisory or team leader role. Strong leadership and coaching skills, with a hands-on, people-first approach. Excellent communication and problem-solving ability. Organised, reliable, and calm under pressure. Commitment to Honest Greens’ values: sustainability, transparency, and wellbeing. A positive, can-do attitude with the energy to inspire others. Why Join the Team Be part of a growing international brand with a mission to transform how people eat. Lead in an environment that values fresh, seasonal, plant-forward food and great service. Opportunities to develop and progress into management roles. Supportive culture: teamwork, growth, and shared purpose. Competitive pay, benefits, and staff perks. What you’ll get from us Competitive hourly rate Free healthy meals during shifts 50% discount in all Honest Greens restaurants Internal growth & training opportunities Be part of a food revolution — making real food better, more accessible, more honest Hiring Process Online application Phone screen Trial shift on the floor Offer If you’re passionate about people, love creating great guest experiences, and want to grow with a purpose-driven brand, we’d love to meet you.

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  • Operations Manager
    Operations Manager
    7 days ago
    £35000–£45000 yearly
    Full-time
    London

    Operations & Store Management Lead (Fast-Track to Partnership) Europafoodxb (UK) is recruiting a hands-on, high-performing leader to take ownership of daily operations, staff management, and problem-solving across our food retail/convenience business. This is a growth role for someone who can switch from selling on the shop floor to resolving operational issues immediately—calmly, quickly, and effectively. What you’ll do • Lead the store team day-to-day: standards, rota, performance, training, discipline where needed, • Solve operational issues fast (customer escalations, stock gaps, supplier/delivery issues, compliance), • Drive sales and service: lead by example on the floor when required, • Maintain excellent availability and reliability during busy trading periods, • Implement systems to improve efficiency and reduce errors, • Work closely with owners and develop into a wider business leadership role What we’re looking for (must-haves) • Full UK driving licence, • 3–4+ years management experience (retail/operations), • Excellent English (spoken and written), • Food retail / convenience / supermarket experience, • Fast, organised, resilient, trustworthy; takes ownership without excuses, • Hungry to learn, develop, and stay long-term (partnership pathway for the right person) What you get • Competitive salary (based on experience) + performance progression, • Sponsorship Visa provided if required, • Genuine growth: responsibility, leadership development, and long-term partnership potential To apply Send your CV + a short note explaining why you fit a fast-paced “ownership” role and your availability.

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  • Server
    Server
    1 month ago
    £14.25–£16.25 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Serving food and beverage in a professional manner with high level of customer service, • Perfect execution of our service wheel, • Checking with guests to ensure they are enjoying their food and drinks, • Presenting our F&B Kiosk and show the guests how to use it, • Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner, • Always strive towards best customer satisfaction, • Execution of private and corporate events, • Committing drink & food specifications to memory, • Understanding of our technology, • Communicating the business and technology to our guests, • Maintaining H&S expectations, • Making incredible recommendations based on your knowledge and training, • Setting up for service, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times Skills and desired qualifications • Able to demonstrate excellent communication skills, • Able to work under pressure, • Passionate about the food & beverage industry., • Experience in a high volume bar or restaurant is preferred but not essential., • 1 years of experience in the hospitality industry, • Demonstrate an interest and drive for the hospitality industry, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experience, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and client, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.35 per hour as well as weekly Tronc service charge distribution. Other great benefits include: Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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