Accounts Receivable Specialist
25 days ago
London
Description Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products specializing in the delivery of Legal Practice Management software. We are a fast growing dynamic business with a global customer base of more the 30000 and a team of over 240 in the USA Australia UK Canada and New Zealand. The Finance Team is responsible for delivering accurate timely and expert financial and accounting services that enable the business to make informed decisions. The team ensures strong financial governance effective risk management and full compliance with all regulatory requirements. The Accounts Receivable Specialist is responsible for the full lifecycle of accounts receivable activities from invoice generation through to cash collection reconciliation and reporting. This role ensures financial data is captured accurately and timely customer accounts are well maintained and outstanding debts are recovered promptly and professionally. THE PURPOSE OF YOUR ROLE The Accounts Receivable Specialist plays a critical role in maintaining the financial stability and cash flow of the organisation. By managing invoicing receivables reconciliations and collections the role contributes to minimising bad debts maintaining strong customer relationships and supporting the profitability and financial health of the business. WHAT YOU WILL BE DOING In this role you will • Work on aged debt and implement strategies to manage overdue payments and minimise debt exposure., • Maintain regular contact with customers sending reminder letters and proactively contact and follow up on outstanding balances., • Manage the accounts inbox dealing with all queries and capture all relevant information in financial systems., • Respond to the clients and internal stakeholders resolving their queries promptly and efficiently., • Take ownership of end-to-end account receivable activities including receipting customer payments for all entities., • Generate and issue accurate and timely invoices in accordance with agreed billing schedules or customer contracts., • Prepare consolidated monthly billing spreadsheet to support specific accounts., • Investigate disputes/customer issues and processing credit notes as required., • Manage and resolve issues that are identified during contact with the customers to ensure prompt collection of outstanding amounts., • Assess delinquent customer accounts and work on bad debts to be written off., • Perform regular account reconciliations ensuring all customer payments and credits are correctly applied., • Maintain customer records including contact details billing preferences and credit limits., • Prepare AR reports and provide regular updates on aged debt cash collections and risk accounts to relevant stakeholders., • Assist with continuous improvement of systems controls and working practices., • Develop and maintain an awareness of applicable tax regulations across all entities., • Liaise closely with the Sales and Support Team., • Build and maintain strong working relationships with all internal and external parties ensuring transparent proactive and effective communication always., • Actively looking to build own career through delivery of self and assisted professional development initiatives., • Being a thought leader both within Actionstep but also in the wider industry., • Proactive in identifying and participating in the continuous improvement of processes and procedures within the Finance Team. Communicator: You will be working with many different people across the organization at times of high pressure. Your communication capabilities are vital to ensure your stakeholders are bought into the work we do together understand complex processes and work effectively with you. Collaborator: In Finance we work across many different teams in the organisation often at times of pressure. Working in collaboration means understanding the needs of the people you are working with and ensuring they understand your needs. It requires a joint commitment which you need to broker to ensure that we get the job done and achieve the outcomes we need. Relationship Manager: Building and maintaining effective cross-organisational working relationships as a business partner will underpin your success. Relationship management requires a strong understanding of the roles your stakeholders are playing and the ability to ensure they commit to the processes we are jointly working through. Analytical Problem Solver: You will face bumps in the road every day situations we have not faced before. You will need to be comfortable working with colleagues to find options and be able to facilitate across teams to agree solutions. Requirements Experience & Qualifications: Essential: • Experience in Accounts Receivable or similar role., • Excellent customer service skills with a polite tactful and firm manner., • Confidence professionalism and perseverance., • Strong Microsoft Excel skills., • Excellent written and verbal communication skills both face to face and over the phone., • Confident approachable and professional manner., • Resilience and drive to deliver brilliant service., • Questioning approach and use of own initiative., • Excellent attention to detail., • Bachelors degree in Finance Accounting Business Administration or related field., • Ability to work in both team and individual capacities., • Ability to manage multiple streams of work effectively., • Ability to manage your daily workload through best practice time management techniques., • Great communication and interpersonal skills. Reports To: You will report directly to the Accounts Receivable Manager who will support your day-to-day priorities and provide guidance across the full AR lifecycle. Benefits What we offer in return: • Further develop and grow your sales technique with the support and sponsorship of your sales leadership, • Flexible working, • Unlimited leave, • Competitive salary, • Pension contributions, • Private medical dental and life insurance, • Socials lunches and team-building events, • Outstanding office in Kings Cross with free barista-made espresso drinks and free beer on tap, • Relaxed and friendly team who genuinely care about and trust one another, • Fantastic training and development opportunities Required Experience: Unclear Seniority Key Skills Data Entry,Customer Service,Collection calls,A/R Management,credit memos,Past due Account,General Ledger Accounting,Accounting,CMA,Excel,Payment Plans,Account Balances,Credit Card,Financial statement,Special projects Employment Type : Full-Time Experience: years Vacancy: 1