SAP Technical Lead
2 days ago
Leeds
SAP Support Lead £450-£550/day Inside IR35 Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a Legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership. You'll be working with senior stakeholders, a small internal support team, and a third-party support partner. Key focus • BAU SAP support leadership stability, service quality, and clear stakeholder communication, • Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes, • Supplier + internal team management: manage the support contract and coordinate effective delivery, • Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building Working pattern/location • Mostly remote, • On-site expectation: approx. once per month, • The wider team is not routinely on-site Essential experience • Experience in SAP support/service leadership in a smaller SME or public sector environment, • Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation), • Strong stakeholder management in environments with high urgency and direct communication style, • Proven ability to improve outcomes through communication, expectation management, and service discipline Relevant SAP technical background (any of the below) • SAP Finance (FI/CO) and/or, • Procurement (MM/SD-MM) and/or, • General SAP administration/support (eg, BASIS/security/access/transports - depending on your profile) Interested? Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting: • Your hands-on SAP support exposure (what you've supported, what you've been accountable for), • Your experience managing stakeholders under pressure, • Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)