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Head of Visits and Events Salary: The starting salary is £62,310, which includes allowances totalling £3,009 allowance. The salary is broken down as £59,301 basic salary, which will increase annually until you reach the top of the scale £72,254. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Westminster We have an exciting opportunity to cover the role as Head of Visits and Events. The role will lead a team designing and delivering major moments for the Met Police as well as playing its part in a proactive programme of engagements for the Commissioner, Deputy Commissioner, and wider Management Board to help tell the story of our New Met for London 2 plan and engage internal and external audiences in its delivery. We are looking for someone with significant event design and production experience, with a track record of creating, planning and successfully executing outstanding events, in a large operational organisation against a diverse and complex events programme. The Role: You will play a key role in helping us tell our reform journey in different ways through the delivery of a programme of events. Whether that's by setting up a roundtable event, hosting a reception, or gathering our most senior leaders. Creativity and organisation will be key. The team you will lead will also develop and manage key events supporting the Commissioner and Management Board, including the Precision Leadership Summit (PLS), potentially a brand-new awards ceremony and other key leadership events. You will play a key role in increasing the Commissioner and Deputy Commissioner's visibility and engagement internally with our workforce and externally with community groups, businesses, charities, and a range of other organisations. Alongside this you may support visit requests from Government and City Hall for senior politicians including leading on regular visits from Secretaries of State and the Mayor of London. You will be responsible for the events from start to finish and be expected to lead your team to deliver these, you will also need to rally support from across the directorate to ensure that set piece events are a whole directorate effort. You will be a key leader on the organisation who leaders can turn to for advice on visits and events, providing them with strategic advice to ensure consistent local delivery. Key Responsibilities: • Responsible for delivering an annual schedule of memorable and impactful internal and external events that support the delivery of the organisation’s New Met for London 2 plan., • Lead and oversee a wide variety of sometimes complex content design, development, and execution of a comprehensive programme of Commissioner and Deputy Commissioner visits, working with the Commissioner's communications leads and private office., • Successful delivery of selected incoming VVIP visits including Secretaries of State, the Mayor of London, Ministers, and senior international delegations., • You will lead a visits and events team to agree timelines, secure additional project personnel where needed, source venues, advise on content and audience requirements, manage the budget, evaluate the events, work with contractors to secure all the audio-visual needs and exhibition build for the events, and work with other colleagues across the Met to promote the event and secure attendance., • To support seamless delivery, you will ensure effective briefing and support to Management Board and other senior colleagues, including thorough written briefing notes and speaking bullets, that ensure they are prepared to communicate and engage at the highest standard at each visit and event., • Ensure events and visits are supported as needed with engagement, media, social and internal communications to ensure our event audiences have a joined-up event and engagement experience, before, during and after events, and the impact of relevant events is amplified successfully where needed. To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement. Completed applications must be submitted by 23:55 on 31 March 2026.

The Residents Manager will lead the on-site team to provide our residents, client, and customers an exceptional experience. They have responsibility for: - 1. The Concierge, Security, and Amenities (if applicable) teams 2. Our fantastic resident amenities 3. Community engagement and events The Residents Manager should strive to become a key contact for our residents, team members and client through building strong relationships. They will take ownership of the end-to-end resident journey and experience, from the point of move in onwards. Seeking to enhance the resident experience wherever possible, ensuring service delivery against service expectations and SLAs. Overseeing any front of house offering and concierge service and establishing and implementing amenity management and customer engagement strategies and initiatives. Asset Management: To support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner. Mobilisation: Supporting the POD mobilisation process. This will include but is not limited to: - 1. Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally. 2. Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems. 3. Helping to enhance the customers initial experience of POD via the completion of the mobilisation actions in and efficient and timely manner. 4. Arranging for others to complete tasks as and where appropriate. 5. Reporting on mobilisation statistics and defining actions to improve the same. Risk Management: Taking ownership of the developments risk management routines where appropriate, utilising PODs systems and processes to ensure compliance. This will include but is no limited to: - 1. Liaising with the client relationship / support team, contractors, and customers to facilitate risk assessments and routine risk management tasks. 2. Maintaining a detailed audit trial of all actions and certification within the POD system. 3. Reporting on compliance levels within the development and defining actions to improve the same. Health and Safety: 1. Support with the monitoring and supervision of contractors, carrying out works on and around the development 2. To ensure all irregular incidents are investigated and reported to the Estate Director. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary 3. Ensure 100% H&S and PPM compliance on the estate including Risk Management in collaboration with the Maintenance team 4. Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon Contract Management: Taking ownership of the developments contract management routines where appropriate, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded. 1. Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented. 2. Tender contracts and ensure value for money is obtained. 3. Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate. Financial Management: Assisting withthe drafting, control and reporting of the service charge budget and expenditure of the Development. Team Management Ensuring a great internal customer experience, motivating and supporting all direct reports Overseeing the recruitment of new team members - working closely with the Talent Team and Recruitment Agencies Ensuring a smooth and meticulous induction is planned for each new starter along with all the necessary training Performance management of the team, including quarterly 1-2-1s and annual appraisals Managing holiday and sickness absences including recording in Sage HR and organising shift cover Sending accurate payroll information over to Payroll every month including overtime, unpaid leave etc.General Management Attend and organise internal and external meetings including defects meetings, ops meetings, client meetings etc. Taking responsibility for all soft services such as landscaping, cleaning etc. Carrying out regular inspection audits of the site and take/organise remedial action if and when required PERSONAL SPECIFICATION: At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service. At POD we are committed to: The POD Values You should always display the key POD values: * Meticulous- preparation, process, detail, diligent, methodical, specific * Dedicated - commitment, belief, passion, self-discipline, enthusiasm * Smart - innovative, resourceful, original, creative, effective * Supportive - collaborative, honest, communicative, flexible, team-player Customer Service Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally. * Always interact in an enthused and empathetic manner * Answer the phone politely, identifying yourself and the POD brand. * Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. * Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. * Be empathetic in relation to our customers' requests, queries, or concerns. * Request further inhouse training or learning if you deem it is required. For line management roles you must seek to embed the same into your team. Health & Safety We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises. Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do: * All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together. * All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe. * All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning. * All employees should support each other to ensure we take care of our physical and mental wellbeing. We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of workrelated ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it. Financial Management In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed. Compliance All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age