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IT Field Engineer - Field Based - Hertforshire and Sourrounding Areas Location: Field-based across Hertforshire and Sourrounding Areas (Head Office: Mundells, Welwyn Garden City) Salary Range: £36,225 - £38,122 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent Reports to: IT Manager HCL is seeking a highly skilled and proactive IT Field Engineer to oversee and maintain IT systems across educational institutions, ensuring the seamless operation of our proprietary Food Ordering System, Citrus. The successful candidate will be responsible for configuring, deploying, and supporting critical hardware and network infrastructure within school kitchens, providing expert technical assistance, and ensuring a high standard of IT service delivery. This role requires strong expertise in Windows operating systems, Office 365, and network configuration, along with excellent problem-solving skills and the ability to work independently. The IT Field Engineer will play a pivotal role in supporting system rollouts, managing hardware inventory, and assisting the IT Helpdesk team during non-deployment periods. MAIN AREAS OF RESPONSIBILITY Hardware Configuration and Network Setup • Configure tablets, docking stations, serving-point devices, and mesh Wi-Fi systems for deployment across school kitchens., • Enrol and validate devices in Microsoft Intune, ensuring compliance with company policies., • Conduct kitchen-specific network assessments (signal strength, AP placement, interference)., • Provide on-site and remote support during deployments and Go-Live events., • Diagnose and resolve connectivity and hardware issues affecting data capture, Wi-Fi stability, and tablet performance., • Identify issues related to school infrastructure (e.g., cabling routes, shielding, access points) and escalate appropriately., • Maintain and update accurate records of all deployed devices using HCL’s asset tracking tools., • Complete site installation checklists, including photos and connectivity test results., • Document all changes to hardware, outlets, mesh placements, and network points., • Independently plan and prioritise site visits based on rollout schedules and operational priorities., • Coordinate with schools/MATs to schedule visits around safeguarding policies and site availability., • Manage time and travel efficiently to maximise coverage across the estate., • Escalate system-level issues (Citrus, BC, Payroll/HRIS) to appropriate teams while resolving underlying hardware/network causes., • Work with external cabling contractors to coordinate kitchen network point installations and ensure compliance with HCL technical specifications., • Conduct quality assurance checks on newly installed network points, including testing, certification review, and documentation., • Report site infrastructure issues (e.g., poor routing, electrical interference, access restrictions) and recommend improvements. PERSON SPECIFICATION • Strong technical expertise in Windows OS, Office 365, and basic network configuration., • Hands-on experience with hardware deployment and IT system installations in a field-based role., • Ability to troubleshoot technical issues methodically and effectively, both on-site and remotely., • Strong organisational skills with the ability to self-manage schedules and prioritise workload efficiently., • Excellent communication and interpersonal skills, enabling effective collaboration with school staff, external vendors, and internal teams., • A proactive, problem-solving approach with a commitment to delivering high-quality IT support services.

Join Rhodes Wood Hospital in Hatfield as a Maintenance Assistant, bank position where you will be part of creating a well- presented and safe environment for some of the most vulnerable people in society. As a Maintenance Assistant, you will be responsible for ensuring the services facilities are fit for purpose, gardening and will regularly conduct audits to identify and repair any faults ensuring a safe environment for service users, staff and visitors. Working alongside an established team, you will turn your hand to all maintenance-related tasks, liaising with contractors to support the upkeep of the service. As staff bank, enjoy the flexibility to choose shifts that align with your schedule at £12.85 per hour including a 12.07% pay uplift and enjoy weekly pay. Enjoy the flexibility to choose shifts that align with your schedule. You’ll receive all necessary training to get you started and join the dedicated team, where you can make a positive difference and be part of changing lives for the better. There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals. As a Maintenance Assistant you will have: • Assisting with ensuring that the service, buildings, facilities and equipment requirements are maintained and fit for purpose., • Utilising good DIY skills to ensure safety of service users is maintained., • Assisting in regular checks and maintenance., • Assisting in the repair and maintenance of all buildings., • Assisting in all decorating., • Liaising with a manager reporting all faults and defects., • Participating in a 1 week retaining on-call rota for the purposes of emergency maintenance., • To comply with system and procedures., • Have previous experience within a maintenance role., • To work effectively as part of a team and independently., • Show courtesy and respect to residents at all times to ensure that they enjoy the highest quality of service. Location: Rhodes Wood Hospital. Shepherds Way, Hatfield AL9 6NN Join the team at Rhodes Wood Hospital providing care for children and young people aged 8-18 years with eating disorders who require residential care, working on tailored treatment programmes designed for the individual needs of each young person. There is also an on-site Ofsted Registered school to support young people continue with their education while in hospital. Rhodes Wood Hospital is located on the outskirts of Hatfield, which is easily reachable by car. Rhodes Wood Hospital is located in a remote area with limited public transport links. Applicants will need to have access to reliable mode of transport to travel to and from the site. What You’ll Get: At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: • Hourly rate of £12.85 (including 12.07% holiday allowance uplift), • Two-week paid induction, • Free meals and parking, • Mandatory training to ensure you are fully able to do your job at the best of your ability, • Wellbeing support and activities to help you maintain a great work-life balance, • Pension contribution to secure your future (Optional), • Potential for role to become permanent if a suitable vacancy arises About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Product Mobilisation Lead Location: Hybrid Hertfordshire HQ with travel to school sites across our growing south-east region and increasingly national presence, as required. Salary Range: £39,809 - £42,971 per Annum (DOE) Hours: Full-time, 37 hours per week Contract: Permanent HCL is a leading specialist school caterer, transforming how children experience food. Every day, HCL makes a difference to thousands of children's lives we cook delicious, nutritious meals; we run workshops that teach the next generation how to eat well and never settle for less. HCL has its own Citrus technology product which supports allergen food safety management for pupils and food ordering for parents, and which we have a strong and committed roadmap to develop further The Product Mobilisation Lead is the market-facing ambassador of the Citrus platform. They ensure every school, parent community, kitchen, and HCL contract manager experiences a smooth, confident and high-quality one-stop-shop experience of Citrus. Customer Citrus Mobilisation Leadership Work with the HCL Citrus Sponsors, HCL Mobilisation Manager and Citrus Platform Specialist to ensure client needs and expectations are clearly understood and accurately translated into the configured Citrus environment. Conduct school operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness. Deliver user onboarding for school office staff and other relevant users. Support parent communication and activation steps with the Contract Manager to ensure a smooth go- Lead go-live preparation and on-the-day support, ensuring operational confidence across all user groups. Provide structured mobilisation-phase hypercare and complete mobilisation only when stability, satisfaction, and agreed success measures are met. Maintain accurate mobilisation status and communicate risks and issues to internal stakeholders. Client Experience Management Act as the primary HCL face of Citrus during mobilisation, providing a high-quality customer experience for schools, parents, contract managers, and internal teams. Support schools in understanding key Citrus processes, ensuring confidence in day-to-day operations. Assists in the triage of mobilisation-phase issues, directing school environment issues to Support Desk or say school ICT, workflow and training gaps, and genuine platform defects to the Citrus Platform Specialist. Collaborate with the HCL Mobilisation Manager to ensure Citrus delivery aligns with wider customer mobilisation activity. Operational Support Ensure schools understand upcoming menu or operational calendar events and are fully prepared for them. Support users in understanding how Citrus reinforces School Food Standards and allergen safety principles. Product Development Support Provide real-world field feedback to inform Citrus improvements, surfacing user behaviour, usability challenges, and opportunities for improvement and simplification. Work with the Citrus Platform Specialist and Product team to channel school and parent insights into continuous improvement. Skills & Competencies Strong organisational and mobilisation skills with the ability to lead multiple go-lives in parallel. Excellent communication and stakeholder engagement abilities with non-technical users. Understanding of data privacy principles from an operational user-handling perspective. Ability to translate user needs and behaviours into actionable improvements. Problem-solving mindset, adaptable, with strong customer empathy and attention to detail. Experience Requirements Proven experience in SaaS onboarding, service delivery, or client-facing solution implementation roles. Experience working with non-technical user groups in education, public sector or operational environments desirable. Familiarity with allergen management or compliance-led environments is advantageous. Qualifications Degree or equivalent experience in business, IT, education, or related field. Project management qualification is desirable but not essential. Behaviours / Cultural Fit Can Do One Stop Shop attitude Customer-first mindset, focused on delivering agreed promises. Highly adept at problem solving to ensure the highest level of customer outcomes for each mobilisation. Collaborative and adaptable, working across boundaries, in HCL aswell as in the marketplace. Genuine passion for improving school food experiences and wellbeing. Success Measures Citrus deployments delivered on time and to agreed mobilisation standards. Parent activation rate at Day 30. Staff training completion rate and evidenced readiness. Kitchen/admin daily usage compliance during first 20 school days. Hypercare exit within 5 school days (max 10), with clear triage accuracy. Launch satisfaction score from headteachers and admin leads. Reduction in adoption-phase issues through proactive readiness work. Why Join HCL? A company vehicle will be supplied to support the on-site nature and requirements of the role. Competitive salary Generous holiday entitlement Good pension scheme Life assurance & Employee Assistance Programme A values-driven organisation committed to quality, innovation and community Strong focus on personal development and leadership growth Apply Now TPBN1_UKCT

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