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Location: Horsham (Hybrid) Reports to: Finance Director About the Role We’re looking for a pragmatic Software Business Analyst to support multiple software and systems projects across a growing SME. You’ll sit between business operations and technical delivery turning real business needs into clear, workable solutions without over‑engineering. Key Responsibilities • Gather, document, and validate business requirements, • Translate needs into user stories, functional specs, and acceptance criteria, • Facilitate workshops with internal SMEs and manage expectations across teams, • Identify process improvements and automation opportunities, • Support backlog creation, prioritisation, and UAT, • Advise on system architecture, integrations, and data flows, • Work with external dev teams to ensure delivery aligns with requirements, • Produce clear documentation: process flows, diagrams, decision logs Technical Skills • Strong understanding of software delivery (Agile or hybrid), • Office 365 user administration, • Azure Entra / Active Directory familiarity, • SQL Server basics (queries, data management), • Understanding of APIs, integrations, and cloud platforms (Azure/AWS/GCP) What You Bring • Experience as a Business Analyst, Systems Analyst, or Solutions Analyst, • Ability to work across multiple projects in a fast‑moving SME, • Excellent communication and stakeholder management, • Comfortable advising non‑technical SMEs and simplifying complexity, • Pragmatic, organised, and confident challenging assumptions constructively Nice to Have • SME or scale‑up experience, • Knowledge of information security and data protection, • Experience with Jira or Azure DevOps, • Understanding of AI capabilities and how they translate into business features What We Offer • High autonomy and influence, • Opportunity to shape systems and processes, • Exposure to a wide range of technologies, • Supportive, collaborative environment The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time

Product Support Analyst, Hybrid in Horsham - £30k - £40k We are looking for a Project Support Analyst who is passionate about working in teams who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. We are seeking an analytical, process-driven Project Support Analyst to help improve our PMO function and optimize our software delivery framework. Operating within our Project Management Office (PMO), you will provide analytical, financial, and governance support across complex, multi-stream software development lifecycles (SDLC). You will maintain high-quality portfolio data, enforce Agile/hybrid stage-gate governance, and convert engineering metrics into actionable data for the senior leadership team. Skills Required: • 2+ years in an IT PMO or Project Support, ideally for a SaaS provider, or software engineering house or IT Security company., • PPM Tools: Hands-on proficiency with project management software, specifically Jira, Azure DevOps, Asana, or MS Project, • Collaboration Platforms: Advanced administrative knowledge of Confluence, SharePoint, or MS Teams for document control and knowledge bases., • Data & Analytics: Intermediate MS Excel skills for budget tracking and resource capacity data., • Technical Literacy: Basic understanding of IT concepts such as the SDLC (Software Development Lifecycle), cloud environments (AWS/Azure), APIs, or infrastructure deployments., • Framework Knowledge: Solid understanding of Agile, Scrum, Kanban, or Waterfall frameworks and their respective meeting cycles., • Risk Management: Ability to identify, categorize, and track project risks, assumptions, issues, and dependencies (RAID logs)., • Document Management: Sharp eye for detail in maintaining formal change control records, version numbering, and technical documentation., • Stakeholder Management: Ability to act as a bridge between technical developers, engineers, and non-technical business managers., • The ability to proactively chase busy engineering teams for updates without creating friction., • Excellent written skills for drafting concise, technical meeting minutes and action items during high-stakes sessions. Education: • Bachelor’s degree or equivalent practical industry experience preferred., • Certifications: Entry-level credentials such as CAPM (Certified Associate in Project Management), PRINCE2 Foundation, AgilePM, or Professional Scrum Master (PSM I) would be useful but not essential Please apply with your CV