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TITLE: Baggage Control Operative DEPARTMENT: Technical Services Department DIVISION: Operations REPORTING TO: Baggage Operation Control Supervisor JOB PURPOSE SUMMARY: The main role of a Baggage Control Operative is to ensure the smooth running of all the baggage handling systems (Inbound and Outbound). To work as part of a team, continually looking for improvements to enhance the service we provide. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: Below is a description of the general day to day duties & responsibilities for this position; please note, this list is not exhaustive, and you may be asked by your Line Manager to fulfil duties not listed below: • Demonstrate and deliver the LLA way., • To proactively monitor (SCADA), record and resolve any faults within the baggage handling systems, in conjunction with the systems maintenance provider., • Monitor and drive a high level of safety standards within the baggage makeup areas., • Actively engage with ground handling agents and other agencies working within our area of control., • Engage with baggage handling agents, to assess and continually improve system performance, with a view to optimise operations., • Input all flight information and check that all the information is up to date including desk/ chute allocation., • Produce baggage manifests for the handling agents of the daily flight schedule for departing flights including opening and closing times and chute allocation, • Work with LLA security department to conduct hold baggage screening (HBS) X-ray testing, reporting any defects to LLAOL operational Duty Managers., • Monitor the Allocation of the inbound baggage carousels on the automated AMS system. Transferring baggage to other available belts when issues arise – such as mechanical/electrical system failures., • Carry out Health and Safety Inspection, reporting any defects to the relevant Departmental Managers., • Act as airside assembly point officer in respect of terminal evacuation, • Assist in the maintenance and development of the Baggage Operations Safety Management System (BOSMS)., • Utilise TSD’s CAFM system to complete regular planned tasks, such as cleaning of the baggage system and ancillary equipment., • Partake in all training (existing and future) associated with the role of Baggage Operations Controller., • Comply with or support any required changes to instructions, procedures, and processes., • Escorting and monitoring of contractor’s airside., • Drive safety standards from the front line, across the Baggage Handling Environment., • Acting as an advocate for the Baggage Handling Department and pro-actively interface with other contractors such as Ground Handling Agents and Baggage Maintenance System Providers., • This role will require high levels of physical ability, due to manual handling of heavy loads, • Monitor UK Boarder Force usage of Baggage reclaim 4, • Create shared learning documents where required support will be given., • Allocation and cleaning of ABD automatic bag drop machines and Front of house Kiosks during system down time., • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards., • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community. KNOWLEDGE, SKILLS & EXPERIENCE: The ideal candidate is expected to have experience and knowledge in the following: • Interpersonal Skill; Teamwork, • Radio Telephony skills, • Be familiar with a regulated working environment., • Have an awareness of Safety and Emergency procedures., • Computer literate, • Familiar with inbound carousel allocation, • Experience in using SCADA (System control and data acquisition) software or similar, • Hands on experience of operating and working within a departure baggage or similar processing system PERSON SPECIFICATION: The ideal candidate is expected to show the following key skills: • Commitment, • A positive attitude, • Problem solving skills, • A Team player, • Precise and accurate, • A willingness to learn and continually improve themselves and the operation, • Ability to coach and teach others, • Safety focused WORK PATTERNS: To ensure the baggage system always has suitable levels of operational support throughout the year, this role entails an alternating shift pattern of days and nights, with a float system across a 5-week period.

We’re looking for a professional and highly motivated Security Officer to join our well established team at London WC2H location. You'll play a key role in creating a safe, secure, and welcoming environment for tenants, visitors, and contractors, all while representing the building to the highest standard The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour and excellent personal presentation. Role : Security Officer Pay Rate: £13.89 per hour Shift Pattern: Days, Nights and Weekend Location : London, WC2 Role Requirements: Door Supervisor SIA licence Benefits include: • Financial support for SIA Licensing and renewal, • Cycle to work salary sacrifice scheme, • Company Pension scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym membership, • Discounts at major retailers and travel suppliers, • Restaurant and Supermarket vouchers, • Cinema tickets, • Act as a point of contact and information centre to staff and visitors, • Always conduct yourself in a professional manner, • Ensure all instructions, both written and verbal are adhered to, • Guard access points, permitting or refusing entry, restraining trespassers, • Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets., • Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents, • Complete daily reports, including relevant information, observations, surveillance footage, and signatures, • Excellent communication skills to all levels – verbally, written, phone and by security radios, • Effective operation of all pass systems relevant to an assignment, • Lawful searches of vehicles and persons in accordance with instructions issued., • Practical working knowledge of all current and applicable firefighting equipment., • Sound working knowledge of health and safety instructions pertaining to assigned duties., • Valid SIA licence, • Excellent customer service and communication skills, • High level of self-presentation, • IT literate- Ability to operate detecting systems and emergency equipment, • Quick thinking and problem-solving skills, • A positive attitude to dealing with people and taking on challenges Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

o you have security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same? Quick…Apply now! We are seeking Mobile Security Officers to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required. Job Title: Mobile Security Officer Pay Rate: £13.39 per hour Shift Pattern: Sat and Sun days 0700 to 1900 Mon and Tues nights 1900 to 0700 Location: High Wycombe Role Requirements: Full UK Manual Driving Licence & SIA Door Supervisor Licence Knowledge and Skills Needed! • Good interpersonal skills with an ability to communicate clearly with people at all levels projecting a confident and professional manner., • To be able to observe and accurately record incidents as they occur., • Physically fit for the environment of the workplace., • To be always of smart appearance whilst representing the company image., • To be punctual in attendance., • Able to work with minimal supervision., • Company vehicle provided for patrols, • Financial support for SIA Licensing and renewals, • Company Pension Scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym memberships, • Savings at major retailers and travel providers, • Restaurant and supermarket vouchers, • Cinema tickets, • To provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets., • To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access., • Where provided to provide monitoring functions to CCTV and alarm functions. To be aware of the operation of those functions and to respond as required., • When required to assist and escort visitors to their destinations within the client complex., • To submit detailed reports on the discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required., • In line with Company policy carry out routine search procedures in a sensitive manner to include vehicles, buildings and persons., • To effectively deal with all incidents falling within the security remit and to effectively report all incidents to the relevant authority., • To provide a locking service as required, locking doors and gates as required by the client., • To provide a point of contact and information centre to staff and visitors., • To attain the first aid qualifications to meet the Company requirements under the health and safety regulations. (As required), • To maintain a log of all visitors, incidents and any other records that may be required by the client., • To maintain the client's key safe to issue and record all movements of keys within the client's premises., • Valid SIA Door Supervisor Licence, • Full UK Manual Driving Licence, • Previous experience in a mobile security role (preferred but not essential), • Strong customer service and communication skills, • Ability to think quickly and solve problems under pressure, • Positive attitude towards people and challenges, • Ability to work independently and respond flexibly to different locations Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? …Apply now! We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in Luton/Pistone The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role : Contract Support Officer Pay Rate: £13.45 per hour Shift Pattern: Days, Nights and Weekends Location: Luton/Pistone - Ideally Driving License Required Role Requirements: SIA License Benefits include: • Financial support for SIA Licensing and renewal, • Cycle to work salary sacrifice scheme, • Company Pension scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym membership, • Discounts at major retailers and travel suppliers, • Restaurant and Supermarket vouchers, • Cinema tickets, • Valid SIA licence, • Good customer service and communication skills, • Proven work experience as a Security Officer(min 1year), • Excellent customer service and communication skills, • Professional attitude and appearance, • Have an ability to deliver succinct and clear verbal and written reports where necessary., • Ability to be resourceful and proactive when issues arise, • Excellent organizational skills, • Experience within a Cooperate Security (min 1year), • Surveillance skills and detail orientation, • 5-year checkable work history, • Act as a point of contact and information center to staff and visitors., • Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email., • Report any issues to the supervisor or duty manager, • Always conduct yourself in a professional manner, • Respond to emergencies, • Deal with conflict in an appropriate manner if required, • Write up incidents to the standard expected by Management, • Carry out ID checks, • Be vigilant to the Health and Safety risks, • Work on own initiative, • Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

We are seeking experienced and adaptable Security Officer for a prominent commercial building in Moorgate. This is an excellent opportunity for a candidate with strong communication skills and interested in high end commercial security. Within this role you will carry out ID checks, respond to emergencies and provide information to all staff and visitors. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour and excellent personal presentation. Role : Security Officer Pay Rate: £15.00 per hour Shift Pattern: N ights weekdays & weekends Location : London, EC2V Nearest tube: Moorgate Role Requirements: Door Supervisor SIA licence Benefits include: • Financial support for SIA Licensing and renewal, • Cycle to work salary sacrifice scheme, • Company Pension scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym membership, • Discounts at major retailers and travel suppliers, • Restaurant and Supermarket vouchers, • Cinema tickets, • Act as a point of contact and information centre to staff and visitors, • Always conduct yourself in a professional manner, • Ensure all instructions, both written and verbal are adhered to, • Guard access points, permitting or refusing entry, restraining trespassers, • Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets., • Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents, • Complete daily reports, including relevant information, observations, surveillance footage, and signatures, • Excellent communication skills to all levels – verbally, written, phone and by security radios, • Effective operation of all pass systems relevant to an assignment, • Lawful searches of vehicles and persons in accordance with instructions issued., • Practical working knowledge of all current and applicable firefighting equipment., • Sound working knowledge of health and safety instructions pertaining to assigned duties., • Valid SIA licence, • Excellent customer service and communication skills, • High level of self-presentation, • IT literate- Ability to operate detecting systems and emergency equipment, • Quick thinking and problem-solving skills, • A positive attitude to dealing with people and taking on challenges Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

We are seeking experienced and adaptable Security Officer for a prominent commercial building in St Pauls. This is an excellent opportunity for a candidate with strong communication skills and interested in high end commercial security. Within this role you will carry out ID checks, respond to emergencies and provide information to all staff and visitors. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour and excellent personal presentation. Role : Security Officer Pay Rate: £14.80 per hour Shift Pattern: N ights and Weekends Location : London, EC2V Nearest tube: St Pauls Role Requirements: Door Supervisor SIA licence Benefits include: • Financial support for SIA Licensing and renewal, • Cycle to work salary sacrifice scheme, • Company Pension scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym membership, • Discounts at major retailers and travel suppliers, • Restaurant and Supermarket vouchers, • Cinema tickets, • Act as a point of contact and information centre to staff and visitors, • Always conduct yourself in a professional manner, • Ensure all instructions, both written and verbal are adhered to, • Guard access points, permitting or refusing entry, restraining trespassers, • Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets., • Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents, • Complete daily reports, including relevant information, observations, surveillance footage, and signatures, • Excellent communication skills to all levels – verbally, written, phone and by security radios, • Effective operation of all pass systems relevant to an assignment, • Lawful searches of vehicles and persons in accordance with instructions issued., • Practical working knowledge of all current and applicable firefighting equipment., • Sound working knowledge of health and safety instructions pertaining to assigned duties., • Valid SIA licence, • Excellent customer service and communication skills, • High level of self-presentation, • IT literate- Ability to operate detecting systems and emergency equipment, • Quick thinking and problem-solving skills, • A positive attitude to dealing with people and taking on challenges Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

Are you based in Cheshire with security experience and ready for your next challenge? Do you take pride in delivering outstanding customer service while maintaining a professional, confident presence? If so, we want to hear from you. Apply today! We’re looking for experienced, adaptable Security Officers to join our team at a high-profile site in Winsford, Cheshire. This is an exciting opportunity to work in a dynamic environment where professionalism, vigilance, and excellent communication are key. In this role, you’ll be at the forefront of site safety and customer experience—carrying out ID checks, responding to incidents, and acting as a trusted point of contact for staff and visitors. Role : Security Officer Pay Rate: £14.56 per hour Shift Pattern: Days, Nights and Weekends Location : Cheshire Role Requirements: Door Supervisor SIA licence and UK Driving licence and the ability to undergo Police vetting. Benefits include: • Financial support for SIA Licensing and renewal, • Cycle to work salary sacrifice scheme, • Company Pension scheme, • Life Assurance benefits, • Employee referral scheme, • Discounted gym membership, • Discounts at major retailers and travel suppliers, • Restaurant and Supermarket vouchers, • Cinema tickets, • Act as a point of contact and information centre to staff and visitors, • Always conduct yourself in a professional manner, • Ensure all instructions, both written and verbal are adhered to, • Guard access points, permitting or refusing entry, restraining trespassers, • Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets., • Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents, • Complete daily reports, including relevant information, observations, surveillance footage, and signatures, • Excellent communication skills to all levels – verbally, written, phone and by security radios, • Effective operation of all pass systems relevant to an assignment, • Lawful searches of vehicles and persons in accordance with instructions issued., • Practical working knowledge of all current and applicable firefighting equipment., • Sound working knowledge of health and safety instructions pertaining to assigned duties., • Valid SIA licence, • UK Drivers licence, • Proven work experience as a Security Officer (minimum 1 year), • Excellent customer service and communication skills, • High level of self-presentation, • IT literate- Ability to operate detecting systems and emergency equipment, • Quick thinking and problem-solving skills Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”. Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

Based in Luton, Bedfordshire Day shifts only or Night shifts only (no rotation) 4 days on, 4 days off shift pattern Salary: £30,576 – £31,688 DOE additional earning potential through overtime We are looking for an experienced contact centre professional to step into a supervisory role within a fast-paced, high-volume call centre environment, supporting customers through inbound and outbound communications. As a Customer Service Supervisor, you’ll lead and support our Call Centre Advisors, acting as the key escalation point while ensuring service levels and quality standards are consistently met. Operating 24/7, our call centre is central to supporting customers and operational teams. Joining this newly established team within an employee‑owned business gives you the opportunity to shape our culture, implement best practice, and grow your career in a structured contact centre environment. As a Customer Service Supervisor, you’ll: * Handle high‑volume inbound and outbound calls, including welfare, safety, and check‑ins * Act as the main contact for customers, staff, and contractors, providing clear guidance during incidents * Log all calls and incidents accurately and produce clear, compliant reports * Follow scripts, procedures, and escalation processes, assessing urgency and escalating where needed * Coordinate responses with operational teams, management, and emergency services * Monitor service activity and staffing coverage across multiple contracts * Maintain high standards of customer service, confidentiality, data protection, and compliance As a Customer Service Supervisor, you’ll have: * Call Centre or Customer Service Experience – Desirable but not essential * Confident communicator, professional telephone manner with excellent verbal and written skills * Able to use multiple systems, including Microsoft Office and call‑handling software * Accurate and thorough when logging information during live calls * Able to work a 24/7 shift pattern, including days OR nights, weekends, and 12‑hour shifts * SIA CCTV Licence – Essential or willingness to obtain within the first three months (training provided) What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 20 days holiday (accrued and pro-rata) * NEST pension scheme enrolment * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security and vetting clearance (DBS) is required for this role

Be all you can be with Hamberley Hamberley Care Homes operate over 20 luxury care homes throughout the UK and due to an expansion of our services we are currently recruiting for a Payroll Supervisor to join our dynamic team. You will be working processing salaries, overtime, deductions and sending out pay slips; calculating statutory contributions and submitting reports; answering staff queries about timesheets or pay slips alongside a very experienced payroll team. The payroll supervisor role will play a hands-on role ensuring payrolls are delivered accurately, on time, and in line with all statutory and compliance requirements. We offer: A competitive salary package. 20 days holiday plus Bank Holidays. Workplace pension for your future security. A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do. Excellent training and career development opportunities. Employee Assistance support services. The office is close to a train station and has onsite parking allocated for this role.What you'll be doing: At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. Some of the things you'll do in the role include: Oversee end-to-end payroll processing for all employees Supervise and support payroll team members Ensure compliance with HMRC regulations, pensions, and statutory requirements Manage payroll queries and resolve discrepancies efficiently Maintain and improve payroll systems and processes Produce payroll reports and support finance and HR teams Assist with audits and year-end reporting (including P60s and P11Ds) Dealing with home representatives on the payroll queries; Check, process and submit BACS payments for all UK Payrolls; Building and optimising processes, specifications, related templates, etc. working with HQ; Preparing staff KPIs, payroll analysis and supporting senior management with period ends;Could you be part of our team? About You: Proven experience in a payroll supervisory or senior payroll role Strong knowledge of UK payroll legislation and best practices Experience with payroll systems (e.g., Sage, ADP, or similar) Excellent attention to detail and organisational skills Strong communication and team leadership abilities CIPP qualification (desirable but not essential)If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities • Customer Excellence, • Deliver a consistently high standard of front-facing security across multiple corporate environments., • Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors., • Build trust quickly with clients and colleagues, even when working on a site on an occasional basis., • Adapt communication style to suit different client cultures and expectations. Operational Delivery • Carry out security duties including access control, patrols, incident response, and emergency procedures., • Rapidly absorb and apply site-specific assignment instructions and protocols., • Maintain vigilance and situational awareness across unfamiliar environments., • Respond to incidents professionally, escalating where required in line with procedures., • Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility • Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature)., • Travel between sites across defined geographical area as required., • Be available for short-notice deployments to support operational needs., • Work across different client sites, potentially on a daily or weekly rotation. People & Culture • Represent CYS values of kindness, integrity, and trust in all interactions., • Support colleagues and contribute to a positive working environment across all sites., • Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development • Undertake training across multiple client sites to increase deployment flexibility., • Actively engage in site inductions and continuous learning., • Maintain all required licences and certifications., • Be willing to qualify on additional sites to support business agility. Data & Technology • Use company and client systems for reporting, logging, and communication., • Accurately complete incident reports and digital records., • Engage with evolving technology used to support smarter security delivery. Compliance & Assurance • Ensure full compliance with all SIA licensing requirements and company policies., • Follow all assignment instructions, risk assessments, and health & safety procedures., • Maintain high standards of appearance, conduct, and professionalism at all times., • Support audits, inspections, and quality assurance processes where required. Person Specification Essential • Valid SIA Licence (Door Supervisor or Security Guarding), • Proven experience in corporate security or front-of-house security environments, • Exceptional communication skills - confident, clear, and professional, • Ability to adapt quickly to new environments and expectations, • Strong situational awareness and decision-making ability, • Professional appearance and demeanour, • Willingness and ability to travel across multiple locations, • Flexible availability, including days, nights, and weekends, • Strong reliability and commitment - trusted to represent the business across multiple sites, • Ability to work independently with minimal supervision Behavioural Expectations • Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment, • Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption, • Professional Judgement: Makes sound decisions in dynamic environments, • Collaboration: Works effectively with different teams and integrates quickly into new settings, • Communication: Builds rapport quickly and communicates clearly at all levels Desirable • Experience working across multiple sites or in relief roles, • Corporate, commercial, or high-end property security experience, • First Aid qualification, • CCTV Licence, • Experience with digital reporting systems, • Knowledge of Central London corporate environments What We Offer • Flexible working aligned to your availability, • Opportunity to work across a range of high-profile corporate environments, • Ongoing training and multi-site development opportunities, • A role within a values-driven business that prioritises people as much as performance, • The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn’t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you’ll fit right in

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