Videoconferencing Moderator
3 days ago
City of London
Job Title: Videoconferencing Moderator Business Unit: UK Court Reporting Days: Monday – Friday, variable & subject to prior agreement Hours: Usually within the core hours of 9.00 am – 4.30 pm, variable & subject to prior agreement Location: UK & Virtual Summary Globally, EPIQ is one of the largest independent providers of in-house and outsourced legal services and technology solutions. We have established service centres in major legal markets in London, Dublin, Australia, NZ, Asia and across the United States and maintain a client list that includes global corporations and leading law firms. EPIQ provides exceptional discovery and document review services, legal business process outsourcing, court room services and facilities management. We have achieved this success by providing our customers the highest level of quality and service. In order to continue our growth and success, we constantly look to introduce new innovative technological solutions and add high-calibre individuals to our workforce. A great opportunity has arisen for the recruitment of Videoconferencing Moderators to join our Court Reporting Legal Services team as Independent Contractors. You will be moderating Epiq client hearings such as courtroom proceedings, arbitrations, tribunals, depositions, public inquiries, meetings, conferences and/or any other formal hearing as agreed between you and Epiq. You will be technically adept, with experience in using virtual meeting platforms such as Microsoft Teams and Zoom, have excellent attention to detail and good time management. You will need to be able to take initiative and act swiftly to resolve any technical issues that may arise during the course of the hearing, remain calm under pressure and have excellent interpersonal skills. Successful candidates will be based in London or the greater London area. Hearings will be held on-site in the London area but there may also be remote hearings held at other locations within the UK or abroad as well as virtual hearings that can be covered from home. Coverage of all assignments will be by prior agreement and travel and accommodation costs will be paid for remote assignments. When you attend hearings in person you will be required to present a professional appearance and wear formal business attire. Shortlisted candidates will undertake the Epiq on-line English & IQ assessment and a typing test. On successful completion of these assessments, you will receive full training in the Videoconferencing Moderator role and will be issued with an Epiq laptop to be able to provide the service. Please note this is a self-employed role. Key Areas of Responsibility • Schedule, host and moderate videoconferencing calls on virtual meeting platforms such as Zoom/Microsoft Teams, • Open the videoconferencing call and liaise with key participants to facilitate commencement of the hearing, • Ensure that the correct participants are invited and admitted to the call, • Enable/disable meeting security settings for participants as appropriate, • Set up audio/video/chat options for participants as appropriate, • Admit participants to the call at the correct time, • Assign participants to the correct legal teams/breakout rooms as appropriate, • Record the call as requested by the Epiq client, • Assist participants/arbitrators/the judge with any requests they may have during the call, • Respond to participant requests in a timely manner Personal Profile • Educated to minimum A level or equivalent standard, • Good English language skills – grammar, spelling and punctuation, • Relevant work experience, preferably in a legal, parliamentary or business setting, • Interest in the law and current affairs Key Skills & Competencies • IT literate – confident using computers and virtual meeting platforms, • High degree of accuracy and strong attention to detail, • Excellent interpersonal skills, • Able to take initiative and problem solve swiftly and effectively, • Self-motivated and self-disciplined, • Flexible and adaptable in approach, • Professional service ethic, • Reliable, • Well-presented, • Comfortable in a formal environment, • Able to maintain confidentiality and discretion at all times The Rewards • A competitive rate of pay, • Flexibility - earn extra money when it suits you, • Ability to provide services virtually, from home, some days, • Ability to travel from time to time, • Full training & equipment provided Applications If you are interested in the above position and have the skills and key competencies required, please email a copy of your CV and a cover letter detailing your suitability to . We thank all applicants for their interest. However, please note that due to the high volume of applications, only shortlisted candidates will be contacted. Epiq is an equal opportunities employer It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, colour, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.