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Senior Pricing Analyst £40,000Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.- £45,000 dependent on experience Permanent Folkestone/London Hybrid As a Senior Pricing Analyst, you will be managing Sagas street pricing to support the delivery of the insurance strategy, customer outcomes and contribution to the achievement of the overall P&L for Saga Services (SSL).We are looking for an experienced pricing expert who has a proven track record of developing innovative solutions to continuously improve Saga Services pricing capabilities and support the trading performance.You will bring an understanding of the drivers of best-in-class street pricing and commercial success in a Personal Lines insurance business and implement innovative and new approaches to generate value.You will be working closely with the Pricing Managers to develop and implement complex solutions to help continuously improve our pricing capabilities.Additionally, you will work closely with the wider business to use your Pricing expertise to support key aspects of the Groups strategy and companys key shareholder objectives We work in a hybrid way at Saga both at home and in the office.This role requires you to be working from our Folkestone or London office an adhoc basis allowing us to collaborate and share success as a business.Package Description At Saga we recognise that our people make us special.We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues.BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday bank holidays Option to purchase additional leave- 5 extra days Pension scheme matched up to 10% Company performance related annual bonus- Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As a Senior Pricing Analyst you will be responsible for proactively using data to identify areas of opportunity to drive commercial value and competitive advantage, delivering profitable growth for Sagas insurance business.Other accountabilities include: Model, interpret and monitor business data to identify and confirm market trends, product opportunities and new / changing rating factors.Provide pricing thought leadership using your experience of insurance pricing and data.Provide subject matter expert support in your areas of expertise on strategic projects.Assist in development of pricing models for deployment to the rating system, making best use of Radar and other software tools.Make recommendations based on your analysis.Mine, extract and interpret data to bring out insights, using cutting edge techniques, including machine learning.Monitor and assess impact of changes post implementation and proactively recommend amendments to flag where further investigation and action is needed.Pricing support for business change initiatives.Ensure adherence to pricing fairness rules and data usage policies.Represent the needs of the pricing department in business change programmes as required.Supporting testing of price-related IT changes if required.Support in the learning and development of analysts within the pricing team.The Ideal Candidate As a Senior Pricing Analyst, personal lines experience is essential.Experience in Travel and PMI would be advantageous.Other industry experience would include: Detailed knowledge of General Insurance pricing processes and methodologies.Strong numerical and statistical capabilities.Inquisitive, natural problem solver.Excellent oral and written communication skills.Strong influencing and relationship management skills.Possesses strong team coaching/management abilities and actively motivates others to win.Proactive, enthusiastic, and self-motivated.Strong organisational skills, e.g.time management, documentation etc.Knowledge of modelling software, such as Radar, Emblem, or similar systems.Experienced in some programming languages such as SQL, R and Python.Understanding of regulatory requirements in relation to pricing.Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UKs specialist provider of products and services to people aged over 50 in the UK.Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service.Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.We aim to be the most-trusted brand for older people in the UK.Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other.Our values underpin our approach and help guide us to deliver our purpose.Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else.We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista.This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together.This award belongs to all our colleagues who collectively make Saga a fantastic place to work.We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place.Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga.For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.Please do not forward CVs to our recruiters, employees or any other company location. xjlbheb Saga will not be responsible for any fees related to CVs received in this unsolicited manner.LI-VL1

Are you a Senior or Care Assistant wanting a change? Whether you currently work in a care home, providing support to residents with complex care needs, or in the community, assisting individuals with clinical requirements, this is your chance to step into a new rewarding role.We have a new and excit

£40,000-£45,000 (depending on experience) Business Performance and Reporting Lead Salary £40,000 to £45,000 depending on experience Permanent Folkestone Hybrid Exciting Opportunity: Performance & Reporting Lead – Drive Impactful Business Decisions Are you passionate about turning data into actionable business insights? Do you thrive in a role where your analysis directly influences strategic decisions and customer experience? Join Saga’s dynamic team as our Performance & Reporting Lead and make a real difference across key product lines including Savings, Equity Release, Mortgages, and Legal Services. The Performance & Reporting Lead will be accountable for delivering accurate, timely, and insightful reporting on business performance across multiple product lines. This role is pivotal in providing a clear understanding of how actual performance compares to agreed targets at every stage of the customer journey, with a particular focus on identifying and driving improvements. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. Role Responsibility Performance Analysis : Monitor and analyse performance metrics across the full customer journey to identify trends, variances, ROI and underlying drivers of over- or under-performance. This includes interpreting Management Information (MI) from partners, internal Saga data, and market intelligence to pinpoint where and why conversion challenges occur. Insight Generation : Translate complex data into actionable insights that inform decision-making and support strategic objectives. Provide clear, evidence-based recommendations to improve conversion rates and overall outcomes across product lines. Conversion Optimisation & Continuous Improvement : Lead initiatives specifically aimed at increasing conversion at key stages of the customer journey—from initial engagement through to completion. Collaborate with stakeholders to design and implement changes that remove friction, enhance customer experience, and deliver measurable improvements in conversion. Reporting Excellence : Ensure all reporting is accurate, consistent, and delivered within agreed timelines. Develop and maintain robust reporting frameworks that highlight conversion performance, performance against key assumption metrics, and support transparency and accountability. Producing weekly and monthly performance reports for senior stakeholders, ensuring accuracy and clarity across all product lines Creating and maintaining dashboards that present key performance metrics in a clear, actionable format using BI tools (e.g., Power BI, Tableau). Conducting detailed analysis of conversion rates across the end-to-end customer journey, identifying factors influencing performance and working with key stakeholders to recommend improvements. Owning and implementing trading improvement plans based on insights from performance analysis, collaborating with partners and operational teams to drive measurable outcomes. Translating complex data into actionable insights that inform strategic decisions and support commercial objectives. Managing performance-related projects from inception to completion, ensuring timely delivery, risk management, and stakeholder communication. Identifying opportunities for process optimisation and lead initiatives to enhance efficiency and customer experience. Maintaining high standards of data accuracy and ensuring compliance with regulatory requirements in all reporting activities. Working closely with Product, Marketing, Finance, and partner teams to align reporting and improvement initiatives with business goals. Contributing to the development of forecasting models and performance benchmarks to guide future planning. The Ideal Candidate Exposure to FCA or similar regulatory frameworks in reporting and customer outcomes. Ability to manipulate and interpret large datasets using Excel, SQL, and BI tools (e.g., Power BI, Tableau). Strong capability to track KPIs, identify variances, and highlight trends. Proven track record of producing regular business performance reports for senior stakeholders. Previous work involving analysis of MI and market trends to inform business decisions. Experience in mapping and improving end-to-end customer journeys. Experience translating data into actionable recommendations for commercial improvement. Hands-on experience in developing and executing plans to improve trading performance. Demonstrated ability to lead projects from inception to completion, including risk management. Skilled in creating accurate, timely, and visually clear reports and dashboards including regular weekly/monthly performance reporting requirements. Expertise in identifying inefficiencies and implementing continuous improvement initiatives. Competence in planning, organising, and monitoring operational tasks to meet deadlines. Understanding of operational controls and governance frameworks. Ability to present complex data clearly and influence decision-making. Familiarity with CRM systems and data extraction tools for operational reporting. Ensuring accuracy and consistency in all reporting outputs. Desirable; Experience within Savings, Mortgages, Equity Release, or Legal Services sectors Previous involvement in projects requiring coordination between Product, Marketing, Finance, and Operations teams. Ability to analyse customer journey metrics and optimise conversion points and other areas of improvement. Experience driving operational efficiency and supporting change management initiatives. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3409

Resilience and Crisis Manager £55000 - £60,000 per annum depending on experience Permanent Folkestone Hybrid If you are an experienced professional in Operational Resilience and Business Continuity, Disaster Recovery and Crisis Management, this is a fantastic opportunity to apply your expertise in a dynamic and forward-thinking organisation. The newly created role of Resilience and Crisis Manager at Saga Plc offers the chance to lead the development and implementation of a comprehensive Business Continuity Management programme, ensuring the organisation's preparedness for disruptive incidents and regulatory requirements. You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans. Your role will be pivotal in shaping Sagas resilience strategy, driving continuous improvement, and fostering a culture of preparedness and proactive risk management throughout the business. We are seeking candidates with a strong track record in business continuity, crisis response, and operational resilience. If you thrive in collaborative environments and have the confidence to engage at all levels of an organisation, we encourage you to apply and play a critical role in safeguarding Sagas operations against evolving threats. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a month, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Resilience and Crisis Manager you will be responsible for developing, embedding, and maintaining the Business Continuity Management Framework across the Saga Group. Other accountabilities will include: Contributing to the identification and assessment of risks, threats, and vulnerabilities, providing specialist insight to support decision-making. Supporting the development of Crisis Management Plans, including specific contingency plans, playbooks, and procedures for severe yet plausible scenarios across the Group. Developing, coordinating, and supporting the implementation and testing of Disaster Recovery plans. Embedding supply chain resilience by assessing and supporting the resilience of critical suppliers and third parties, in alignment with wider supplier risk management processes. Developing and delivering training, testing, and exercising to support resilience activities to a diverse range of stakeholders. Supporting the development and embedding of Organisational Resilience Standards across the Group, assessing and reviewing alignment. Establishing highly effective and collaborative relationships with stakeholders across the organisation, including business partners, external third parties, and other stakeholders. Supporting internal and external audit and assurance activities related to resilience. Responding to incidents, crises, and business disruptions, supporting the established response structure, providing specialist advice and guidance, including out-of-hours as required. Conducting post-incident reviews and lessons learned processes, ensuring that findings are captured, shared with relevant stakeholders, and embedded into plans, frameworks, and training. The Ideal Candidate As our new Resilience and Crisis Manager you will have proven experience working across resilience disciplines such as business continuity, incident and crisis management, disaster recovery, technology resilience, and supplier/third-party management. Other experience required includes: Experience developing, implementing, or maintaining business continuity, disaster recovery and crisis management frameworks Experience presenting clearly and effectively to both technical and non-technical audiences, including senior stakeholders. Experience applying analytical approaches to assess risks, impacts, and vulnerabilities, and communicate insights clearly. Experience delivering training, testing, exercise and simulations. Experience working with or supporting resilience governance, risk, audit, compliance, and technology teams. Demonstrated understanding of resilience concepts, good practice frameworks, regulations, and standards. Experience working with supply chain or third-party resilience requirements and controls Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

Migrant Help have an exciting opportunity to recruit a Senior Data Engineer to join our team! Location: Home based Contract: Permanent ?Salary: £47,000 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Senior Data Engineer role: Part of the Technology and Transformation Analytics team, the Senior Data Engineer is a new and exciting role at Migrant Help. You will lead the design and development of ‘single source of truth’ data systems, ensuring our architecture is scalable, secure, and fit for purpose. You will implement layered architecture within Microsoft Fabric to reduce duplicative data processes and enable data lineage, validation against raw data, and seamless integration of diverse sources. The Senior Data Engineer will champion best practices in data management, governance and assurance, working closely with the Analytics team to embed these standards across our work. You will implement version control, testing and validation processes throughout our codebase, ensuring accuracy and reliability at every stage. If you have demonstrable experience ensuring data quality and compliance with analytical and problem-solving abilities, and are looking for an exciting role that makes a difference, we’d love to hear from you! Key responsibilities of our Senior Data Engineer: Design, develop, and maintain scalable ‘single source of truth’ data systems within Microsoft Fabric. Integrate and consolidate diverse data sources, ensuring seamless data flow and minimising duplication. Help Migrant Help to implement a layered data architecture with clear separation of raw, transformed, and curated data to support data lineage and validation. Establish and uphold rigorous data governance protocols, ensuring compliance with internal and external standards. Champion best practices in data management, including documentation, cataloguing, and endorsement of data assets using Microsoft Purview. Implement comprehensive source control, testing, and validation processes to ensure accuracy and reliability. Partner with the Head of Analytics and key stakeholders to map, catalogue, and consolidate data assets. Collaborate with the Analytics team to embed data management and assurance standards across all analytics activities. Provide technical expertise and solutions to support data-driven decision-making across directorates. Monitor emerging technologies and analytics trends, recommending and adopting new tools and techniques where they deliver clear business value. Identify opportunities to enhance operational efficiency and reporting capabilities through automation and process improvement. Line manage an expanding team of Data Engineers. Mentor and support Data Analysts and Data Engineers, sharing technical expertise and promoting best practices. Deliver training and guidance on new tools, technologies, and methodologies, fostering a culture of continuous learning. Help to establish quality assurance and peer review practices across the Analytics team to build confidence in our pipelines and data products. Encourage collaboration and knowledge sharing, helping team members solve complex data challenges and develop innovative solutions. The experience and skills you need to become our Senior Data Engineer: Hands-on experience designing and maintaining scalable data architectures, preferably using Microsoft Fabric or Azure Synapse Analytics. Proven track record in implementing data governance protocols, ensuring data quality, lineage, and compliance. Demonstrated ability to build the capacity of colleagues through mentoring, training, or supporting professional development within analytics or data teams. Experience building and consuming APIs for data integration and automation. Outstanding communication and stakeholder engagement skills, with the ability to convey technical concepts to non-technical audiences. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 27 February 2026 If you are interested in becoming our new Senior Data Engineer, please click 'APPLY' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job? Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer

Head of Risk and Controls Management £90,000 - £100,000 per annum depending on experience 12 month FTC Folkestone/London Hybrid Join Sagas Risk and Compliance function within Insurance and Money at a pivotal moment in our journey. As a brand trusted by millions of people over 50, we continue to lead the market with innovative insurance and financial solutions, delivered through powerful affinity partnerships with Ageas, NatWest, Just Group, BUPA and Collinson. As Head of Risk, youll report to the Insurance Risk Director and play a central role in shaping how risk is managed across Saga Services Ltd, Saga Money, and our partner landscape. Youll lead the operation, oversight and continuous evolution of our risk and control framework, ensuring it remains robust, forward-looking and aligned to our strategic ambitions. This is a high-impact leadership role where youll be the trusted advisor to the SSL management team on all aspects of risk and control management spanning strategic, financial, non-financial and reputational risk, as well as operational resilience. With a strong presence and credibility, youll influence confidently at all levels of the business and act as a key point of contact with the FCA, helping to safeguard Sagas reputation as one of the UKs most trusted brands. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office weekly, as well as visits to our London office, allowing us to collaborate and share success as a business. Package Description At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 15% Car allowance £4,800 per annum Private medical insurance after 1 years service Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Head of Risk you will be responsible for the design, implementation and oversight of the risk and control framework used throughout SSL and Saga Money, covering all risk types. Your accountabilities will include: Ensuring that there is a fit for purpose, comprehensive, efficient and effective framework covering all risk, controls and procedures that are adopted by the first line. Leading the risk business partnering team across SSL, liaising as appropriate with the Head of Compliance and working as one with the compliance business partners. Ensuring that there is a clearly articulated and approved framework for risk appetite, and appropriate risk appetite measures and tolerances that support senior management decision making and formation of strategy. Identifying, developing and deploying appropriate operational risk management tools, techniques and strategies to ensure operational risk management across Saga is value adding and contributes towards the overall strategy and performance of the business. Leading risk partners to work with the first line to map risks, processes, and control ownership clearly and accurately Designing and performing risk-based control testing covering all risks, documenting results, issues and remediation actions Actively promoting a risk culture that encourages appropriate risk taking, aligned to strategy and risk appetite, with effective and timely response to risk events Assisting in the formation, review and ongoing delivery of appropriate risk governance Presenting to relevant committees on relevant topics in enterprise or operational risk management. Conducting targeted risk opinions and or deep dives across material risks or projects as requested by the Board and or the leadership team. Maintaining a continuous development emphasis by regularly reviewing risk management maturity through critically evaluating application of core framework components operation by the first line and our partners Lead in the development and delivery of specific risk projects, either on behalf of the CRO or first line functions Providing risk advice, leadership and stewardship to material transformation and change programmes and projects to support the businesss ability to deliver its strategic and tactical objectives Supporting the Insurance Risk Director in the day-to-day management of the CRO Function as well as the development and maintenance of the first line Risk Champion community Ensuring there is an open and collaborative relationship between all lines of defence and group colleagues. The Ideal Candidate As our new Head of Risk, you will have proven you will have proven experience leading a team that operates a risk framework that covers the entity and oversights significant third-party partners / providers. Whilst experience within the Insurance or Financial Services industry would be advantageous, we are open to considering candidates who have relevant risk experience in other regulated areas. Operational Skills required include: Experience presenting clearly and effectively to both technical and non-technical audiences Understanding of technology landscapes and system concepts Understanding of data legislation and regulatory environment Ability to constructively challenge the status quo Stakeholder Management skills, including senior management Strategic thinking and business acumen Resilient, adaptable, and open to change in a fast-paced environment. Unquestionable integrity, professionalism, and commitment to ethical practice. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 TPBN1_UKTJ

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customers vision into a reality. The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in! In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential. Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins. You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency. You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms. You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates. You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards. You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You dont just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets. Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business. You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment. You will have experience in relationship management and developing a true partnership approach with clients. You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions. Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!). A valid UK Clean Driving Licence and access to a car is essential for this role. Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commission Discounts, savings and cash back at numerous retailers Enhanced pension Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

Healthcare Assistant Folkestone, CT20 Temporary, Long days, Waking nights £13.68 - £18 per hour SaferHandCare is a reputable provider of compassionate and high-quality care services, based in Canterbury. Our ethos is to provide a friendly and approachable service to all candidates and clients while always remaining professional and responsive. We offer a 24/7, 365 on-call service, ensuring peace of mind for our clients and staff. As a healthcare assistant, you will play a vital role in supporting individuals with their daily activities, ensuring comfort and wellbeing. Our clients home is based in Folkestone and they are well established home providing high-quality care to all residents. You will work in a team at the Folkestone home supporting both staff and residents in residential or nursing home settings. The Healthcare assistant will be: Assisting residents with personal care, including bathing, dressing and grooming. Supporting residents with mobility and transfer, using the appropriate equipment where required. Providing companionship and emotional support to all residents. Listening to patients' concerns and providing empathy and support. Encouraging social interaction and engagement in activities. Assisting with meal preparation and feeding, ensuring dietary needs are met. Monitoring and recording fluid and food intake. Administering or assisting with medication as per training and care plans. Monitoring and recording vital signs and reporting any concerns to Senior staff members. Ensuring a clean, safe and comfortable environment for residents. Cleaning and sterilising equipment used for patient care. Following infection control protocols and procedures. Always promoting independence and dignity. Always ensuring patient privacy and confidentiality. Treating patients with kindness, dignity, and compassion. Respecting patients' cultural and personal preferences. Following and updating care plans. Working collaboratively with health professionals and family members. The ideal candidate for the Healthcare Assistant will have: Previous experience in Health Care role within a home setting or within domiciliary care. NVQ Level 3 in Health and Social Care is desirable. Completion of the Care Certificate is desirable A compassionate, patient and caring nature. Ability and flexibility and comfortable working in fast changing environment. Being dependable and committed to patient care. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. A willingness to undergo relevant training and development. Enhanced Adults and Childrens DBS check (or willingness to obtain one). Right to Work in the United Kingdom. A full UK Drivers Licence is desirable. What we offer: Competitive pay rates with enhancement for bank holidays. Flexible shifts, ensuring a work/life balance. Comprehensive mandatory training, plus refresher training every twelve months. Uniform provided. Additional training such as, medication training, CPI, Childrens Residential Training. Supportive and friendly staff. Range of setting to work in, enhancing skills gained in training. Pension and employee benefits, including Blue Light Card. An opportunity to make a real difference to peoples lives every day. If you have the relevant experience and are based in the Macclesfield area and would like to learn more about the Healthcare Assistant role, then please contact SaferHandCare. Alternatively submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regard to any other suitable vacancies. TPBN1_UKTJ

Business Performance and Reporting Lead Salary £40,000 to £45,000 depending on experience Permanent Folkestone Hybrid Exciting Opportunity: Performance & Reporting Lead Drive Impactful Business Decisions Are you passionate about turning data into actionable business insights? Do you thrive in a role where your analysis directly influences strategic decisions and customer experience? Join Sagas dynamic team as our Performance & Reporting Lead and make a real difference across key product lines including Savings, Equity Release, Mortgages, and Legal Services. The Performance & Reporting Lead will be accountable for delivering accurate, timely, and insightful reporting on business performance across multiple product lines.This role is pivotal in providing a clear understanding of how actual performance compares to agreed targets at every stage of the customer journey, with a particular focus on identifying and driving improvements. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Performance Analysis : Monitor and analyse performance metrics across the full customer journey to identify trends, variances, ROI and underlying drivers of over- or under-performance. This includes interpreting Management Information (MI) from partners, internal Saga data, and market intelligence to pinpoint where and why conversion challenges occur. Insight Generation : Translate complex data into actionable insights that inform decision-making and support strategic objectives. Provide clear, evidence-based recommendations to improve conversion rates and overall outcomes across product lines. Conversion Optimisation & Continuous Improvement : Lead initiatives specifically aimed at increasing conversion at key stages of the customer journeyfrom initial engagement through to completion. Collaborate with stakeholders to design and implement changes that remove friction, enhance customer experience, and deliver measurable improvements in conversion. Reporting Excellence : Ensure all reporting is accurate, consistent, and delivered within agreed timelines. Develop and maintain robust reporting frameworks that highlight conversion performance, performance against key assumption metrics, and support transparency and accountability. Producing weekly and monthly performance reports for senior stakeholders, ensuring accuracy and clarity across all product lines Creating and maintaining dashboards that present key performance metrics in a clear, actionable format using BI tools (e.g., Power BI, Tableau). Conducting detailed analysis of conversion rates across the end-to-end customer journey, identifying factors influencing performance and working with key stakeholders to recommend improvements. Owning and implementing trading improvement plans based on insights from performance analysis, collaborating with partners and operational teams to drive measurable outcomes. Translating complex data into actionable insights that inform strategic decisions and support commercial objectives. Managing performance-related projects from inception to completion, ensuring timely delivery, risk management, and stakeholder communication. Identifying opportunities for process optimisation and lead initiatives to enhance efficiency and customer experience. Maintaining high standards of data accuracy and ensuring compliance with regulatory requirements in all reporting activities. Working closely with Product, Marketing, Finance, and partner teams to align reporting and improvement initiatives with business goals. Contributing to the development of forecasting models and performance benchmarks to guide future planning. The Ideal Candidate Exposure to FCA or similar regulatory frameworks in reporting and customer outcomes. Ability to manipulate and interpret large datasets using Excel, SQL, and BI tools (e.g., Power BI, Tableau). Strong capability to track KPIs, identify variances, and highlight trends. Proven track record of producing regular business performance reports for senior stakeholders. Previous work involving analysis of MI and market trends to inform business decisions. Experience in mapping and improving end-to-end customer journeys. Experience translating data into actionable recommendations for commercial improvement. Hands-on experience in developing and executing plans to improve trading performance. Demonstrated ability to lead projects from inception to completion, including risk management. Skilled in creating accurate, timely, and visually clear reports and dashboards including regular weekly/monthly performance reporting requirements. Expertise in identifying inefficiencies and implementing continuous improvement initiatives. Competence in planning, organising, and monitoring operational tasks to meet deadlines. Understanding of operational controls and governance frameworks. Ability to present complex data clearly and influence decision-making. Familiarity with CRM systems and data extraction tools for operational reporting. Ensuring accuracy and consistency in all reporting outputs. Desirable; Experience within Savings, Mortgages, Equity Release, or Legal Services sectors Previous involvement in projects requiring coordination between Product, Marketing, Finance, and Operations teams. Ability to analyse customer journey metrics and optimise conversion points and other areas of improvement. Experience driving operational efficiency and supporting change management initiatives. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine. We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga has been ranked 6th in the UKs Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-KH1 TPBN1_UKTJ

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