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Welcome to the video first world Today, people want to watch and listen, not read - both at home and at work. Video has been proven to drive higher engagement and retention vs text - yet it has been complex and challenging to scale. As a result, companies struggle with a forced tradeoff, sacrificing either: • time and money with traditional video, or, • Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH, • Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption., • Own the success of customers, including product adoption, value tracking and retention, • Operational account planning, including account segmentation and capacity planning;, • Recruit and retain a high performing team;, • Coach, mentor and guide the team in developing consultative and solution-based account skills, • Identify key success metrics and implement reporting to track performance;, • Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia’s customers, • Liaise with the Product team to provide feedback and influence improvements of our product;, • Retention and growth of our enterprise clients;, • Ensure ROI and value is understood by clients, proactively looking for risks and opportunities., • Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG;, • Experience hiring and managing a team;, • A track record in managing risk, forecasting, and identifying growth opportunities;, • Skilled in navigating cross-functional relationships within a high-growth SaaS environment;, • Experience with tools like Salesforce, Gong and Churnzero;, • Excellent written and verbal communication skills;, • Strong sense of ownership and eagerness to build and define the customer success function;, • Put the Customer First, • Own it & Go Direct, • Be Fast & Experimental, • A competitive salary + stock options in our fast-growing Series D start-up., • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay, • 25 days of annual leave + public holidays in the country where you are based., • Cycle to work scheme (London)., • Regular socials., • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK), • A generous referral scheme., • Pension contribution/salary sacrifice., • Work from home set up., • A huge opportunity for career growth as you’ll help shape a market-defining product.

At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us... As a Customer Success Associate at Go1, you’re pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention and responsiveness for our SMB clients and reseller partners. You’ll identify segments needing support, collaborate on scalable solutions, and ensure our customers derive maximum value from our platform. We’re seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success. Fluency in French is essential for this role. How You’ll Make a Difference Supporting a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer- centric approach is crucial for success in this role. Work closely with our Customer Strategy team to research and develop customer engagement strategies through email, live training and proactive scaled at-risk outreach. What You’ll Be Accountable For • Develop an in-depth understanding of Go1 products, service and internal structures to find solutions and provide advice and support that results in their success at Go, • Respond promptly to customer inquiries, leveraging our resources and tools to empower them to maximise their use of Go1., • Proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets., • Proactively contribute to development and iteration of the scaled CS model, knowledge base, tools and resources, and repeatable group engagement programs, • Maintain accurate and complete customer records, activities, interactions, and risks using the internal tools & systems provided, • Utilise Gainsight’s action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth., • Identify customer champions to join a growing community of advocates that positively reflect and promote the Go1 brand, • Mentor, coach and support other CSMs in pursuit of overall success of Go1, • Drive Results: Utilise data, our technology stack and customer insights to achieve company objectives in product adoption and engagement., • Shape Education: Directly influence how customers engage with our learning catalogue, revolutionising the way employees and individuals up-skill, unlock their positive potential and build a love of learning., • Be the voice of customers: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products, • Track Record of Success:, • At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction., • Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results., • Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product., • Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions., • Client Success Mindset & Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively., • Competitive incentive plan in addition to salary, • Employee Stock Option Plan, • Flexible approach to work, • Monthly work from home or transport reimbursement, • One time work from home office set up budget, • Unlimited access to the Go1 Learning Hub, • Professional development fund, • Volunteer leave to give back to the community, • PTO + Wellbeing days, • Flexible public holidays - take the days off that are important to you, swap out the ones that are not, • Family planning & parental leave, plus support for parents returning to work

Welcome to First Bus Engineering Hello. We're one of the country's largest bus operators – and our engineering teams are working at the forefront of bus technology. Nationwide, we are investing in state-of-the-art new buses, and in the workshops and people that service them. A First Bus depot is the perfect environment to continue growing your engineering know-how by working on our brand new Electric Vehicles. We will support your ongoing development and provide a career path to follow. About The Role - Skilled Engineer We are looking for a fully qualified Skilled Engineer with previous experience and knowledge of PCV/HGV vehicles. For helping keep our fleet on the road, you'll earn a good salary and great benefits (see below). We'll also provide your overalls and all the tools and equipment needed. This could be a great opportunity for you to widen your skill base and work on our state of the art electric vehicles. As a Skilled Engineer at our Bath depot, your day-to-day responsibilities will include: • Diagnosing and repairing vehicle faults, servicing, and replacing parts as needed, • Identifying issues accurately and recommending the correct method of repair and parts required, • Performing routine inspections and servicing using handheld data capture devices (where applicable), • Attending roadside breakdowns and supporting vehicle recoveries, • Road-testing vehicles to confirm issues or check work after repairs Location: Bath - Weston Island Depot Working Hours: 39 hours per week - 5 days over 7 - early or late shifts available (can be discussed at interview) Hourly Rate: £18.70-£20.36 p/h depending on shift with a weekend premium rate for any Saturday working Annual Salary: £37,923-£41,290 About you • Do you have a minimum of a Level 3 NVQ standard or equivalent qualification as a mechanic and experience working on HGV, bus or coach?, • A PCV licence is desirable, ability to obtain PCV licence is essential (we will help you obtain this), • Do you have a valid UK driver's licence?, • Experience of working with buses & coaches would be an advantage, but any vehicle mechanic experience will be considered (HGV), • Do you have vehicle/auto electrical experience/knowledge?, • Right to Work in the UK Rewards & Benefits • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash-back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support, • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc, • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass, • Free onsite parking + cycle to work scheme, • Up to 5 weeks holiday + bank holidays, • Pension scheme and chance to buy discounted FirstGroup shares We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme. Please apply now. We look forward to receiving your application. Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. Applicants are advised that background checks will be conducted as a standard part of our recruitment process.

Location: Nationwide (field-based, multi-site role) see more below We’re looking for Network People Partners to join our People Team and play a pivotal role in shaping and guiding our people strategy at a local level across specific networks. This is a strategic, field-based role where you’ll partner with leaders across the business to influence every stage of the employee lifecycle – from recruitment and development to engagement and retention – ensuring our strategy is aligned, impactful, and consistent. Where? We’re looking for applicants from all over the UK to cover our regions which are predominantly split across; • South and West: Cambridge, Bedford, Oxford, Pembroke, Leominster, Cheltenham, Bristol, Bournemouth, Crawley, Devon, • London and East: Central London, Reading, Watford, Bishops Stortford, Chelmsford, Colchester, Margate, Folkestone, Worthing), • Lead and support teams across clinics, laboratories, and referral centres, championing the colleague experience every day., • Shape and enable retention strategies, proactively addressing risks and driving meaningful action through data and insight., • Partner with managers and leaders to coach, guide, and strengthen engagement, recruitment, and retention activity., • Embed Medivet’s annual people cycle (performance management, talent management, engagement) to ensure consistency and impact., • Optimise workforce planning and support talent pipelines, including early careers and development programmes., • Influence pay and reward decisions through market data and benchmarking, ensuring fairness and commercial alignment., • Shape the Learning & Development agenda by identifying skill gaps and guiding targeted solutions., • Provide guidance on employee relations, empowering managers with tools and confidence to resolve issues locally., • Build trusted relationships with divisional leadership teams, preparing them to lead change and transformation effectively., • Proven multi-site, field-based HR/People experience in complex organisations., • CIPD qualified (or equivalent professional experience)., • Strong operational and commercial acumen, with evidence-based decision-making skills., • Experience in strategic workforce planning and capability development., • Skilled in using people data to identify trends and guide organisational priorities., • Exceptional stakeholder management and relationship-building skills., • Highly effective communicator, able to influence and collaborate at all levels., • Strong organisational skills with the ability to balance multiple priorities., • Experience in evolving People functions and managing ambiguity., • Proven ability to shape and deliver people strategies aligned to business objectives., • Proficiency in Microsoft Office for reporting and analysis.