Sla jobs in Ilford

We arecurrently looking for a Field Care Supervisor who can work in ouroffice located in 5 Ella Mews NW3 2NH. It is afast- paced environment, the successful Field Care Supervisor willbe interpersonally confident and a pro-active teamplayer. If you are an experienced Field CareSupervisor looking f...

We arecurrently looking for a Field Care Supervisor who can work in ouroffice located in 150 Eltham Hill, London, SE9 5EA. Must have at least 1 year ofworking as a field care supervisor within a domiciliary caresetting. If you arean experienced Field Care Supervisor looking for a change or newrol...

Responsibilities / Essential Skills To receive, respond, resolve and complete service requests and Break / Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved ...

... A and SLA targets are adhered to • Review and establish any control gaps with CDD/ODD case files, making sure FinCrime Risk is managed, and with any risk that cannot be understood or mitigated ...

Remedial Maintenance - Responding to Customer reported incidents (via the NOC) within an SLA framework, ensuring all incidents are resolved or service restored within SLA * Minor Works - Ensuring ...

Process starters, leavers, and amendments promptly and within SLA where defined * Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues ...

Reporting & SLA Management: Develop and manage performance metrics and reporting, ensuring alignment with corporate standards. * Contract Renewals: Support the implementation of a contract renewal ...

Monitor and track any customer agreed service SLA's and any financial implications and report regularly to the business. * Liaise with the External/Internal Operational Managers and staff and keep ...

Fulfil scheduled placements and maintain revenue streams in accordance with specified SLA's. * Maintain and develop client-business relationships through service visits and regular reviews. * Build ...

Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place

... SLA's) of customer and the National Security Inspectorate (NSI) * Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its ...

Ensure that response, repair and maintenance are met in accordance with SLA's/KPI's. * Day to Day Management of technicians / engineers * Review and schedule work on a day-to-day basis * Control the ...

The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP ...

Perform regular process reviews and provide detailed reports. * Analyse all current SLA's and identify risk areas. * Improve performance across all third-party supplier base * Analyse supplier ...

The Securities Lending Associate (SLA) will provide direct assistance to eSecLending's clients and broker/dealer communities in Europe, North America and Asia. This position is responsible for ...

Ensuring technical support is being provided to staff in a timely manner and effectively, within agreed SLA's * Gaining an understanding of stakeholder AV requirements * Overseeing the Network ...

To assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ...

Understanding of Client SLA compliance/productivity/quality requirements * Proven proficient working knowledge of scoping software and handheld device use. * Good negotiation skills - for arranging ...

Manage the Tech Support team to align with SLA targets and improve workflow. * Identify and communicate areas for improvement via the Daily Support Dashboard * Collaborate with the product team to ...

Ability to work within SLA's and strict deadlines

Ensure proactive handling of any incidents/issues, ensuring that SLA's are met. Reporting and escalating to the Head of Customer Success. * Manage and lead a team of customer success advisors and ...

Resolve incidents within SLA targets and manage problem procedures. * Monitor system health using tools like Splunk, Prometheus, Opsview. * Design, procure, and commission new/upgraded platforms

You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA's. Ket skills: * Answering first line support calls and ...

Key Responsibilities As a L2 IT Infrastructure Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing ...