Conduct periodic KYC refresh reviews in line with regulatory, procedural, and policy requirements within defined SLA. * Identify and escalate high-risk factors (PEPs, State-Owned Entities, Adverse ...
Additionally, you will be required to manage a caseload effectively providing service delivery within clients SLA`s and meeting challenging audit criteria. Monthly settlement and /or financial ...
Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey * Analysis of complex ...
Works within key performance indicators (KPI's) and service level agreements (SLA's) to ensure consistent delivery of OH activities * Ensures the undertaking of the health surveillance / screening ...
... SLA's to ensure that customer service standards are met and the smooth running of the section. Duties: * Ensure that instructions from customers/branches of our Group and other banks regarding all ...
Act as the operational service owner for our patient service platforms working closely with key stakeholders across the group to ensure operational performance against agreed SLA and KPIs, monitoring ...
Support with the overall performance of the Hard Services contract ensuring all SLA's and KPI's are delivered in accordance with the contract, measured by carrying out regular meetings and ...
Delivering against contractual SLA's * Experience of delivering a service provision on a site where strong permit to work systems are in place * Membership to the Institute of Safety and Health (IOSH ...
Ensures SLA is achieved, and Customer requirements are met. * Commitment to maintain skill set through personal development and training. * Promotes knowledge sharing and acts as a mentor/coach
Ability to multi task and meet processing SLA's / project deadlines. * Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2 ...
Provide timely responses to the RBKC insurance team within agreed SLA timeframes. Key Skills: Excellent building pathology knowledge Experience in responsive repairs, preferably in Housing Strong ...
To adhere to HCML's KPI's and SLA's. Benefits * 25 days annual leave * Your birthday off * 6% company pension contribution * Bike to Work Scheme * Medicash Health plan * Enhanced Maternity/Paternity ...
Efficiently schedule resources, including both direct and contractor field teams, to maximise productivity while ensuring industry SLA targets are exceeded.Customer Interaction: Contact customers ...
Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise ...
An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) * Strong customer care focus. * Good communication skills. * Proactive ...
Have a full and clear understanding of the supplier contracts and deliverables, including budgets, KPI's, SLA's and compliance. Ensure the suppliers are clear on expectations and deliver accordingly
Ensure service delivery SLA's are adhered to * Manage, coach and develop staff * Identify cross-business selling opportunities; keep commercial business development informed on performance and ...
... SLA monitoring and compliance,management and co-ordination of 3rd party contractors including quality and cost control, identifying the need for additional 3rd party resource in a timely mannerduring ...
Maintain the status of processing requests within the SLA tracking tool * File relevant documentation electronically as per the agreed structures and standards * Undertake a checks ensuring all ...
You must be able to work from a home base and be self motivated adhering to SLA's and KPI's throughout the life of each claim. * You must have both excellent written and oral communications skills ...
Provide timely responses to the RBKC insurance team within agreed SLA timeframes
... SLA and KPI targets, including first hand support (where required) for contract update meetings with the client Complete PPM and reactive works activities in accordance with contract requirements ...
Developing, implementing, and reporting on critical metrics that demonstrate progress against agreed SLA's. * Supporting the application security team in delivering and maintaining the Application ...
... SLA monitoring and compliance, management and co-ordination of 3rd party contractors including quality and cost control, identifying the need for additional 3rd party resource in a timely manner ...