General Manager
3 days ago
London
General Manager – PYRÁ. Location: Queen’s Park, London. Role Type: Full-time, senior leadership position. The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance, and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands‑on, people‑first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. • Oversee all front‑of‑house and venue operations, ensuring consistently high service standards., • Lead daily service across lunch, dinner, brunch, events and private hire., • Act as the senior point of contact on‑site for guests, suppliers and partners., • Ensure compliance with all health & safety, licensing, food safety and legal requirements., • Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand., • Recruit, train, manage and retain a high‑performing FOH and management team., • Set clear expectations, rotas and performance standards., • Lead by example on the floor during service., • Conduct regular team briefings, reviews and development sessions., • Build a positive, accountable and motivated team culture., • Own weekly and monthly P&L performance with the owner., • Manage labour costs, GP targets, stock control, and wastage., • Maximise revenue through covers, events, upselling and smart scheduling., • Oversee till accuracy and financial controls., • Contribute to pricing strategy and menu engineering alongside the Head chef and owner., • Oversee the planning and delivery of private events, weddings, brand activations and parties., • Work closely with the events team to ensure flawless execution on the day., • Act as senior host for key events when required., • Ensure events align with brand positioning and profitability targets., • Protect and elevate the PYRÁ brand across service, tone and guest interaction., • Handle guest feedback, complaints and reviews professionally and proactively., • Drive repeat business, community engagement, and local reputation., • Support marketing initiatives, launches and experiential events., • Implement and maintain clear SOPs across FOH and operations., • Improve efficiency through systems, scheduling and process optimisation., • Liaise with suppliers and contractors., • Support the owner with reporting, forecasting and strategic planning., • Proven experience as a General Manager or senior hospitality manager., • Strong background in premium casual dining, events‑led venues or destination restaurants., • Commercially astute with solid P&L understanding., • Confident leader with excellent people management skills., • Strong knowledge of wine., • Calm under pressure, organised and solutions‑focused., • Excellent communication and guest‑facing presence., • Passion for food, wine, music and hospitality experiences., • Experience: Required, • Languages: English – Advanced, • Employment: Full‑time, • Salary: £40,000 – £45,000 yearly, • Starting time: Immediate start! A Greek and Spanish inspired restaurant. #J-18808-Ljbffr