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Great customer operations don't happen by accident! They happen when strong leaders know how to balance people, performance, pressure, and pace - while still keeping the customer experience front and centre! I'm currently partnering with a major UK consumer brand to appoint a Customer Operations Manager to join their growing Customer Services leadership team at a hugely exciting stage of transformation and growth. This isn't a role for someone who wants to simply "keep the lights on." This is a role for an operational leader who thrives on driving performance, developing high-performing teams, solving problems at pace, and creating a culture where accountability and customer excellence go hand in hand. With a well-established UK footprint, thousands of daily customer interactions, and continued investment into digital and multi-channel services, the business is evolving rapidly across Retail, Digital, and Social customer operations - and they need a strong operational leader to help shape what comes next. As Customer Operations Manager, you'll take ownership of service delivery performance across multiple customer service teams, leading Team Leaders and driving operational excellence across KPIs, governance, customer outcomes, and people development. You'll play a key role in creating a high-performing, accountable, and resilient operation - ensuring customers receive a seamless experience regardless of how they engage with the business. This role would suit an experienced contact centre or customer operations leader who thrives in fast-moving environments and enjoys balancing commercial performance with customer excellence and regulatory responsibility. Day to Day Lead operational customer service teams across Retail, Digital, and Social channels Drive performance against key operational KPIs including SLA, AHT, CSAT, QA, adherence, and abandonment Coach and develop Team Leaders, building leadership capability and succession strength across the function Improve operational efficiency and productivity while maintaining service quality standards Oversee governance, compliance, and risk management within a regulated environment Act as a senior escalation point for complex customer and operational matters Partner closely with Resource Planning, Compliance, Fraud, QA, Training, CX, and Digital teams Analyse operational trends and performance data to drive continuous improvement initiatives Support long-term operational enhancements across systems, service models, and customer journeys YOU? Proven operational leadership experience within a high-volume customer service environment Strong experience managing service KPIs and driving measurable performance improvements Ability to lead, coach, and develop Team Leaders effectively Experience operating within regulated or governance-led environments Strong stakeholder management and cross-functional collaboration skills Resilient leadership style with the ability to perform under pressure Betting, gaming, financial services, retail, utilities, or similarly regulated sector experience would be advantageous This is a genuinely exciting time to join the business. Customer expectations, digital engagement, and operational complexity continue to evolve, and the organisation is investing heavily in strengthening its customer operation and leadership capability. You'll join a business with strong UK heritage, a recognised consumer brand, and ambitious growth plans - all while having the opportunity to make a visible impact across customer experience, operational delivery, and team performance. Additional Information Based primarily on-site in Birchwood Shift-based leadership coverage across operational hours of 7am-10pm Weekend and evening flexibility required on a planned rota basis Occasional travel to Manchester may be required For a confidential conversation or to learn more, please apply directly or get in touch. 51706CC INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position

The Production Stage Manager is responsible for the overall operation of the venue. The Production Stage Manager will be responsible for calling the show each night, as well as maintaining technical and artistic quality control of the performances and events that take place in the venue. Reports to

Project Manager/Dep Stage Manager / 1st AD / Floor Manager required to multi task between these roles for a new semi immersive theatre show about pop culture. Project Manager/Dep Stage Manager / 1st AD / Floor Manager – Experience ideal in any of these roles. It is fun and busy, with lots of on /

Manage the backstage and onstage area during performances.

RWS Global is seeking an experienced Stage Manager for a live stunt show at LEGOLAND Windsor. This seasonal role requires strong organizational abilities and calmness under pressure, with responsibilities including show calling, technical support, and backstage management.

RWS Entertainment Group seeks a Production Stage Manager in the United Kingdom.

This role involves coordinating practices, monitoring performance progress, and managing backstage operations during shows.

Stage Manager to ensure the seamless execution of live performances, DJ sets, and special events in their nightclub. Responsibilities include coordinating stage activities, supervising setup and load-out, managing communications between teams, and maintaining equipment. Candidates should have experi

Manages the backstage and onstage area during performances.

You will perform on stage in front of live audiences and collaborate with the music manager to enhance your performance.

The RSC is looking for an Assistant Stage Manager to join the team at Matilda The Musical in London. Assistant Stage Manager – Matilda The Musical. Work within the Stage Management department to ensure the smooth running of performances and rehearsals.

Sadler's Wells in Greater London is seeking an experienced Technical Manager dedicated to managing the presentation of shows at the theatre. This role requires a strong background in stage/theatre work and extensive technical and production management experience, including negotiation, leadership, b

The Stage Manager is responsible for the seamless execution of live performances, DJ sets, and special events within the nightclub. Enforce safety standards on stage and backstage. Maintain an inventory of stage equipment and submit maintenance or replacement requests.

A prominent arts university in Greater London seeks a versatile Project Manager/Stage Manager to multi-task across various roles for a new semi immersive theatre show about pop culture.

Job Description: Stage Manager. RWS Global is seeking a highly motivated and experienced Stage Manager to support the daily operation of a high‑impact live stunt show at LEGOLAND Windsor Resort. Backstage & performer support: Assist cast with quick changes, particularly for costumed character perf

Performing Artiste Manager in Greater London.

With(in) Studio is launching a new yoga studio in London and is seeking an exceptional Yoga Studio Manager.

VC Stack in England is seeking an Investment Manager dedicated to driving investments in early-stage companies. This role requires 4–7 years of experience in early-stage investing and offers board-level opportunities, competitive salary, and generous holiday allowances.

The Royal Shakespeare Company is seeking an Assistant Stage Manager to join the Matilda The Musical production team in London. The ideal candidate will have professional theatre experience in stage management, with a strong understanding of stage management principles.

Manages the backstage and onstage area during performances.

At The Stage Media Company, we are the trusted, independent voice at the heart of the theatre and publishing industries through The Stage and The Bookseller. The HR Manager plays a critical role in shaping and sustaining our high-performing, values-led organisation. As a standalone role, the HR Mana

Formations is seeking a Finance Manager in Greater London to oversee financial accounting and reporting, support strategic decisions, and drive improvements in financial systems.

VC Stack in Greater London is looking for a talented professional to join their investment team.This role focuses on sourcing and screening high-potential biotech and Med-Tech startups while leading due diligence processes and building financial models.Ideal candidates will possess an advanced degre

F20 - The Stage-LO is looking for a Bar General Manager for The Stage and The Residence at The Londoner in City of Westminster.

Night Care Assistant - Bank - Fontwell.This is a casual, part-time role offering flexible working.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support a

Role Overview We are currently recruiting for a Bar General Manager for The Stage and The Residence at The Londoner. The Stage offers an exclusive Champagne Bar serving afternoon tea and charcuterie. Responsibilities * Achieve revenue, profit, and customer satisfaction goals for The Stage through up

Cleaner covering maternity leave.As a Cleaner, you will work as part of a dedicated team in maintaining a high standard of cleanliness throughout our factory and office buildings.Working as part of the Cleaning Team, you will report directly to the Cleaning Team Leader who will allocate tasks accord

Care Assistant - Bank - Care Home - Burwash.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and m

Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.

Laundry Assistant - Bank - Care Home - Stanwell.As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own par

Senior Care Assistant - High Peak.Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract.Contracted to 36 hours per week.Paid DBS, pension, uniform provided.As Senior Care Assistant, you will g

Housekeeping Assistant - Care Home - Mollington.As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assi

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Contracted to 36 hours per week.Paid DBS pension, uniform provided.As a Care Assistant, you will make a meaningful difference in our residents lives everyday.This role i

Care Assistant - Care Home - Shoreham by Sea.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memor

Care Assistant - Godmanchester.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day

Care Assistant - Bank - Care Home - Shoreham by Sea.This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, p

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Care Assistant - Bank - Care Home - Wouldham.Due to the property's location and the limited availability of public transport in the area, it is preferable that the candidate possesses a valid driving license and access to a vehicle.As a Bank Care Assistant at a Barchester care home, you'll help resi

Carpet and Upholstery Cleaner - Lancashire.Full- Time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Carpet & Upholstery Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.As a Carpet & Upholstery Cleaner, you'll be our exper

Kitchen Assistant - Bank - Care Home - Hopton On Sea.This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and suppo

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Care Assistant - Bank - Care Home - Fontwell.This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providin

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Care Assistant - Care Home - Horndean.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too

Care Assistant (Nights) - Tarring Manor - Tarring, Worthing.Bedded Nursing, Dementia and Residential Care Home.At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members.Our mission is simple yet profound: to

Kitchen Assistant - Bank - Care Home - Stanwell.This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A

It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. We are also keen to decrease occupational segregation and so encourage women to apply for managerial p

Care Assistant - Bank - Care Home - Stanwell.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and