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We're supporting a long-standing client with their search for a BMS Service Engineer, they offer an excellent working environment and a competitive package. You'd be working for one of the more established independently owned BMS companies in the South East.

About the job Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover for the Financial Year 2024 exceeded £2bn. We work with SME’s, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is an opportunity to grow and advance internally, as evidenced by our long-standing employees who have developed existing and new skills to move into senior positions within the organisation, leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent, and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects are offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives, and company events, • Supporters of 85+ charities with a strong commitment to diversity and sustainability PURPOSE OF JOB: As a Client Sales Executive, you’ll work alongside a Client Director as part of an account team, developing and growing strategic Bytes accounts. You’ll be jointly responsible for identifying opportunities through to close, while delivering exceptional customer service and satisfaction. What You’ll Be Doing • Driving Sales Execution: Manage the full sales cycle from prospecting and lead generation through to negotiation and closing deals, working closely with the Client Director., • Developing Strategic Accounts: Build and maintain detailed account plans, track client projects, and map vendor relationships to align with customer strategy and future growth., • Becoming a Solution Expert: Gain a deep understanding of Bytes’ product portfolio, including technical and commercial nuances, and match these solutions to client needs., • Growing the Pipeline: Increase technology adoption and spend within accounts, ensuring a healthy pipeline and consistent GP growth., • Building Relationships: Establish and nurture strong, long-term relationships with clients, ensuring regular engagement and exceptional service delivery., • Collaborating Across Teams: Work closely with internal teams (Solutions, Pre-Sales, Consultancy, Vendor Services) and external partners/vendors to deliver maximum value., • Applying Commercial Acumen: Identify opportunities to expand deals with services, training, and support, while negotiating effectively to maximise profitability., • Continuously Learning: Stay ahead of industry trends, vendor programs (including Microsoft funding), and new technologies to bring innovative solutions to clients., • Maintaining Organisational Excellence: Manage multiple accounts and sales processes efficiently, keeping accurate CRM records and consistently meeting targets. What We’re Looking For • Experience: 2+ years in a similar role within IT sales or account management, • Minimum A-Levels (A-C) in English & Maths, • Bachelor’s degree in a relevant subject (desirable), • Strong understanding of IT/software and business IT challenges (desirable), • Proven track record of excellent customer service in an IT Sales Support role (essential), • Passion for developing a career in sales

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: • Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA, • Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer, • Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system., • Log deal registration for qualifying opportunities and understand how GP can be maximised from these., • Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA, • Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date., • To advise customers on licensing procedures and discuss purchasing options with them., • Management of Customer Relationship Management System (Dynamics) for allocated accounts., • Assist Account Manager with monthly forecasting and account mapping., • Ensure all orders are processed accurately in line with operations procedures., • Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required., • Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals., • Complete operational tasks across all vendors including management of all renewals and annuity business., • Regular liaison with the relevant personnel within our customers’ organisation (specifically at Purchasing level) & build relationships on a day-to-day basis., • Distribute & follow up on all database alerts such as compliance and agreement expiry notifications., • Training customers on vendor portals and management of these and their benefits., • Collate and prepare data for customer QBR meetings., • Attend Customer review meetings & perform Operational health checks on a regular basis., • Provide cover for members of your team as necessary., • Generation of incremental business opportunities through strong customer relationships., • Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available., • To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: • Minimum A-Levels (A-C) English & Mathematics., • Good understanding of IT (specifically software) and Business IT challenges., • Interest in furthering Sales career by gaining supported experience dealing with customers., • A proven track record of excellent customer service.

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 700 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability Bytes works with our customers to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. The Procurement Advisory Consultant will join our growing diverse team of experienced IT procurement professionals to deliver commercial and procurement advisory, renewals management and transaction services for software assets by defining and implementing a professional, structured, and repeatable process resulting in optimal commercial routes for renewals and new purchases, based on existing and planned Customer strategies. These activities will be delivered to a portfolio of mid-size UK-based business through to global enterprises through a managed service framework. The overarching function of the role is to drive savings into our customers by removing operational overhead and optimising spend. The Consultant will also provide ad-hoc support to pre-sales/sales effort as an evangelist for the potential range of Procurement related services that may address a specific customer need. KEY RESPONSIBILITIES: Proactively review renewal and new-purchase transactions for Customers with a managed service to ensure that the activity results in the optimal financial and strategic outcome for the customer; • Review existing software on the estate for functional overlaps with a view to discontinuation of one product thereby reducing volume of transactions,, • Consider alternative products, versions, editions, or suites where that would provide added value/reduced costs,, • Review software contracts for alignment with future strategy, engage with vendors and internal vendor specialists to secure competing quotations and demonstrate that the quotation offering greatest value is selected – through creation and update of tracker., • Attempt to co-term to reduce volume of transactions and secure discounts based on larger single transactions., • Analyse historic spend to identify opportunities for consolidation or shift in structured commercial agreements that would provide the customer with lowest costs and/or increased benefits., • Create Service Review contributions demonstrating volume of activity and evidence of value delivered and suggest service improvements., • Build and maintaining strong relationships with the procurement and SAM functions within the Customer business., • Ensure timely delivery of a quality service as defined in the contract between Bytes and the customer meeting and exceeding SLAs., • Provide ad-hoc procurement/commercial advise and services to individual customers., • Maintain and continually develop knowledge of software contracts and vendors., • Contribute to the delivery of related programs of change from an Asset Management perspective., • Identify opportunities for Bytes where Bytes may propose new/additional Services., • Escalate potential service issues within the business and to Bytes management. Work Experience • 4 to 7 years demonstrable experience of delivering Software Procurement/Contract Management services, specifically focussed on contract optimisation., • Detailed and comprehensive exposure to legal and commercial negotiation of software contracts., • Demonstrable experience in delivering Procurement services and delivering savings (cost avoidance and cost savings YoY against budget) within a complex organisation., • Knowledge of key vendor licensing schemes and contract offerings/structures - Must include Microsoft and at least one of the following; Oracle, IBM, SAP, Adobe, RedHat, Veritas and Symantec. CORE Competencies & SKILLS • Able to demonstrate the ability to undertake the defined Key and Individual responsibilities for the role., • Experience reviewing and negotiating software contracts, identifying, and understanding key clauses that would require negotiation on behalf of the customer., • Extensive knowledge of licensing terms and metrics and IT markets., • Experience of working with Tier 1 technology partners (Microsoft, Oracle, Citrix, Checkpoint, Adobe etc)., • Strong Stakeholder & Supplier Management., • Experience of running both standard and complex contracting and sourcing strategies., • Ability to manage RFI and RFPs and handle vendor negotiations., • Advanced level of Microsoft Excel skill to facilitate analysis and presentation of data., • Excellent written and verbal communication skills with excellent customer facing/customer service skills., • Able to work under pressure and meet deadlines Educational Qualifications: • Minimum A-Level Certified, • Batchelor’s Degree in a relevant subject Professional Qualifications • CIPS Diploma (Standard, Advanced or Professional), • ITAM/SAM Certification/Accreditation i.e., CSAM, • ILIL Foundation, • Project Management Accreditation i.e., PRINCE2

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 700 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability Bytes works with our customers to help them achieve their business outcomes through delivering a comprehensive range of technology-focussed support/professional/managed services. We actively seek to drive consumption, adoption, and customer satisfaction with the objective of tangibly contributing to customer success and growth. PURPOSE OF JOB: Join our hardworking and dynamic team within the thriving Bytes community! This role is part of our Vendor Solutions Team. In this sales-focused position, you'll be responsible for managing and developing strategic vendor relationships with Bytes, acting as a commercial and partnership expert. Your goal will be to increase revenues and profits within our Vendor Solutions, working alongside sales teams and customers to create, win, and optimize sales opportunities. You'll take ownership of various customer-facing opportunities, including upsell, expansion, and renewal engagements, across all customer segments: mid-market, corporate, enterprise, public sector, and channel. Regular interaction with key stakeholders within the Vendors and the internal sales team is essential, so strong communication skills across these areas are crucial. You'll also collaborate closely with the (Job Title TBC) to build and own the Go-To-Market strategy and resources for the aligned vendors. This includes creating sales collateral, supporting marketing plans, and working with peers on multi-vendor messages. KEY RESPONSIBILITIES: Business Planning and Strategy • Collaborate with the Head of proposition/alliances to own the creation and monitor the execution of the vendor business plan, ensuring the outcomes align with core business objectives., • Track and manage direct vendor rebates., • Organise, prepare, and co-present on vendor QBRs., • Co-ordinate sales enablement, focus days, sales-based events and vendor networking, • Manage certification and specialisation requirements with vendors, working alongside Vendor Operations to ensure we remain compliant., • Working closely with the marketing lead, ensure marketing activities are incorporated into the plan and communicated effectively with the vendor to encourage promotion. You will be expected to create relevant and appropriate content and messaging for each sales segment, supporting the marketing team with execution and follow-up of all initiatives, • Creation of any vendor investment plans, including MDF, incentives, and rebates., • Organise and support consistent exec vendor alignment with Bytes, in alignment with the business plan., • Lead Go To Market strategies and integration sales plays in conjunction with supporting vendors and peers Sales and Deal Management • Be responsible for the delivering the expected Vendor GP against the annual target. You will be measured directly against this., • Own the progress and reporting of Renewal Retention, Refresh Potential & Cross Sell/ Upsell (to include bi-annual tech update meetings set with clients)., • Support AM’s, Specialists, and the vendor in new business customer opportunities., • Sell Bytes back into the vendor, building relationships and finding customer opportunities through the vendor., • Review and report against deal registrations for strategic vendors, tracking a win/loss ratio and utilising this information to inform future activity., • Undertake and review loss analysis data, • Review whitespace data and present this, along with insights to the relevant sales teams and Specialists to drive impactful customer engagement., • Compile, distribute and monitor the delivery of propensity data analysis, • Proactive renewal management - Accountable for success criteria, Responsible for direct customer & Account Manager engagement, collaboration to Specialist team if at risk renewal, reporting to Leads., • Proactive upsell management - Accountable for success criteria, Responsible for direct customer & AM engagement, collaboration with peers and Specialists team if multi-vendor options required, reporting to Leads, • Support the accuracy of forecasting, in collaboration with Specialists and Account Managers., • Support Customer engagements with Specialists and Account Teams when required, • Understand and enable sales to utilise cloud marketplaces as a transaction route for technology purchases. Internal Systems and Documentation • Maintain our internal SharePoint (Compass) vendor pages, including min margins on the portal, • Own the accuracy of the vendor taxonomy, • Work with internal supply chain team and distribution partners to ensure our processes are efficient, including marketplace offers., • Utilise internal SharePoint (Compass) to promote news and updates about managed vendors., • Encourage the accurate use of CRM, working in conjunction with the Specialists and Account Managers, ensuring deal values and timelines are accurate for forecasting and reporting. Personal Requirements • Have a deep commercial understanding of relevant vendors partner programmes, • Growth mindset and positive attitude to continuous learning, including sales and product topics., • Comfortable presenting vendor specific updates to sales and Specialists, • Able to explain the USPs and value delivered by their vendors, • Understanding where their vendors compliment other vendors QUALIFICATIONS , EXPERIANCE & SKILLS Educational Qualifications: • Minimum GCSEs (A-C) English & Mathematics - Essential, • Vendor Sales Accreditations - Desirable, • Experience of Selling software solutions - Essential, • 2-3 years’ experience in a similar role - Desirable, • Customer facing experience - Essential, • Commercial / Bid awareness - Essential, • Excellent presentation delivery - Essential, • Accuracy & Attention to detail - Essential, • Excellent organisational and customer service skills - Essential, • Excellent Time Management & Project prioritisation - Essential, • Multi-tasking Team player - Essential, • Outgoing and enthusiastic - Essential, • Copes well under pressure - Essential CORE COMPETENCIES & SKILLS • Regarded as trusted advisor in proposition area., • Commercial creativity skills across product, services, and support., • Ability to develop and maintain relationships across Bytes, customer, and vendor community., • Ability to articulate proposition area to all levels, including up to Exec level., • Pro-active approach to maintaining customer base and driving new sales., • Tenacious, outgoing, and quick to learn, • Adaptable and forward thinking

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Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

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