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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking a future-facing product and AI innovation leader to join BCG’s Global Learning & Development (L&D) team. This role will oversee a portfolio of digital learning products, drive intelligent automation using AI and agent-based technologies, and lead a globally dispersed team of 6–8 professionals. You will serve as both a functional and strategic leader, shaping the long-term product vision for BCG’s L&D technology ecosystem. You’ll manage the end-to-end product lifecycle, introduce AI-powered workflows, and drive adoption across a complex global organization. You’ll partner across L&D, IT, Talent, Knowledge, and Business stakeholders to continuously improve how BCGers learn, grow, and perform. • Lead the product vision, roadmap, and strategy for BCG’s L&D platforms and tools, ensuring alignment with business goals and learner needs., • Embed AI capabilities (e.g., retrieval-augmented generation, intelligent agents, LLM-based chat or guidance, automated workflows) to transform the learning experience and improve operational efficiency., • Own the full product lifecycle from discovery and design to launch and continuous iteration., • Collaborate with instructional designers, engineers, and AI/ML experts to create intelligent learning experiences that are adaptive, contextual, and measurable., • Experiment with and deploy AI-powered tools and agents to automate content discovery, learner support, and admin operations., • Serve as the functional leader for L&D platform operations—prioritizing usability, integration, performance, and scalability., • Guide vendor evaluations and partnerships for AI, LXP/LMS, coaching, credentialing, and content delivery platforms., • Partner with L&D Comms & Change teams to ensure high-impact stakeholder engagement, global enablement, and user adoption of AI-enhanced learning tools., • Lead and inspire a global team of professionals across time zones, building a culture of innovation, agility, and impact., • Coach and grow product managers and specialists in both classic PM skills and emerging AI capabilities., • Foster strong team collaboration and cross-functional alignment with internal partners. • Driving product vision and execution with a deep understanding of L&D technology and user-centered design., • Integrating AI into enterprise products—you’ve worked with LLMs, intelligent agents, or other automation frameworks., • Managing complex stakeholder environments, balancing short-term needs with long-term strategy., • Leading globally distributed teams effectively, ensuring clarity, empathy, and cohesion across geographies., • Synthesizing user research, analytics, and business input into clear, prioritized roadmaps., • Thriving in ambiguity—you’re comfortable defining structure where there is none. What You'll Bring • Bachelor’s required; Master’s or relevant graduate degree strongly preferred., • 10+ years in product management, digital learning, AI/ML innovation, or related B2B SaaS or consulting environments., • Demonstrated experience launching and scaling AI-infused digital products, especially in learning or employee development contexts., • Deep familiarity with enterprise platforms (LMS/LXP, content management, coaching tools, integrations/APIs)., • Hands-on experience with building or managing intelligent agents, LLM pipelines, or AI-enhanced learning workflows using tools like LangChain, Vector DBs, OpenAI APIs, or similar., • Experience in agile development, rapid prototyping, and user-centered design., • Strong vendor and partner management skills., • Proven track record of leading global teams and managing complex change., • Ability to translate tech and data into business insight and articulate a compelling story to senior leadership. Who You'll Work With BCG’s HR team, L&D colleagues, and global business stakeholders to ensure learning products and experiences continuously evolve to meet the needs of our people and business. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Role: Operations / Account Director Location: Blackburn Duration: 3 Months Overview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary. The successful candidate will be able to handle client escalations from a demanding client and lead the continuous improvement agenda. Purpose of the Role Provide immediate leadership cover due to sickness and senior capacity gaps. Stabilise operations across a complex PFI hard FM healthcare environment. Lead service quality improvements and support ongoing change/transformation programmes. Key Responsibilities Lead and support on‑site teams across technical services, projects, and helpdesk. Manage three‑way stakeholder relationships. Oversee contract performance, compliance, customer experience, and service delivery. Drive structured, planned operational improvement and change initiatives. Ensure resilience of day‑to‑day operations in a challenging, high‑demand environment. Complexity: The Account Director will be responsible for the Strategic delivery of the contract. The role consists of, but is not limited to the following activities: Management of P&L with revenue of circa £15m pa ensuring the commercial performance is in line with set budgets. Proactive Management of cash including internal mechanisms for aged WIP, Debt & GRIR / POEM. Leadership of contract team of 55 employees through implementation of the target operating model including the provision of resources, clearly defined objectives, roles profiles, development of contract processes and procedures. Employee development of the contract team including recruitment of resources and employee succession planning in accordance with policies & procedures including those relating to equal opportunities. Essential Experience / Skills · Strong leadership and people management background (more important than technical background). · Experience managing complex service environments (hard FM, estates, facilities, PFI, or similar). · Proven ability to work with demanding customers and navigate multi‑stakeholder settings. · Background in delivering operational change, stabilisation, or turnaround work. · PFI experience desirable but not essential. For more information and immediate consideration please apply directly to this advert Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Work closely with senior management, stakeholders, and senior members of the team to support the strategic planning process as well as our strategic projects. You will report to the Director of Strategic Planning and partner with several teams across the organization to deliver high-impact projects.

Strategic Planning ManagerJoin us in shaping the future of our land and mineral portfolioAbout the RoleAs a Strategic Planning Manager, youll play a pivotal role within our Regional Strategic Planning team, helping to deliver the ambitions of our Strategic Planning Charter.

A major energy provider in the UK is seeking a Head of Strategy and Planning to lead the development of the ED3 electricity distribution business plan.

A leading healthcare provider in the UK seeks a Head of Financial Planning & Projects to oversee financial reporting and strategic planning.

A Utility Services Company is looking for a Reinstatement Planning Team Leader to manage and resource a team of planners and schedulers in Warrington.

This role requires a strategic thinker with expertise in enterprise performance management, to design and deliver innovative solutions.

An NHS organization is seeking a Planning, Performance Quality Administrator based in Preston.

A leading planning consultancy firm in Bedfordshire is seeking an Assistant Planning Consultant/Planning Consultant. This role is integral to site identification and development assessment, helping clients navigate planning processes. Candidates should have strong organizational and research skills,

A global investment bank is seeking a Vice President for its EMEA GCB Planning & Analysis team in London. This role involves leading financial planning and analysis, enhancing profitability, and collaborating with senior leaders. The ideal candidate will possess strong leadership and strategic think

A global media agency in Greater London is seeking a Communications Planning Director to join their OpenDoor team for Amazon.

A leading enterprise planning technology company in London seeks a Solution Architect to join their Professional Services team. The role involves designing and delivering complex planning solutions and translating business problems into scalable solutions. Join a diverse, innovative team defining fu

A leading legal firm in Greater London is seeking a Planning Solicitor with over 3 years PQE. Responsibilities include managing a caseload, drafting agreements, and advising clients on planning law matters.

A global marketing agency in Greater London is looking for an experienced Account Director to lead planning projects and enhance client relationships.

This role involves delivering financial planning, forecasting, and scenario analysis, supporting strategic decision-making across the organization.

A local government council in England is seeking a strategic planning leader to guide the development of Blackpool.

The role involves managing a financial planning team, ensuring accurate GAAP (IFRS 4) forecasting, and enhancing the financial planning processes using EPM tools.

A reputable manufacturing business in North Yorkshire is seeking a Commercial Finance Analyst to strengthen financial planning and reporting.

A leading recruitment agency is seeking an experienced planning professional to lead teams in providing high-quality planning and regeneration services. The role involves offering complex planning advice, developing policies, and ensuring effective project management. Candidates should possess subst

A leading company in the UK is seeking a Purchasing and Planning Manager to lead their Commercial Services office in Leeds.

This role requires compliance with the Strategic and operational plans of the Accountancy Department, as well as providing accountancy services for a defined service area.

A global education group in London is seeking an FP&A Manager to shape a best-in-class FP&A function and influence strategic decision-making at the group level.

This is an exciting opportunity to make a real difference by supporting schools to improve their financial health and sustainability through strategic planning and effective performance frameworks. Develop and deliver a programme to enhance strategic financial planning knowledge and capacity within

A leading creative agency in London is searching for a Planning Director to drive crucial client strategies and lead integrated communication efforts.

In this role, you'll support media planning and client servicing for prestigious brands, helping to create innovative, data-driven media strategies.

The role involves providing professional planning advice, negotiating with authorities, and preparing planning applications. A leading property consultancy in Oxford is seeking a Senior or Associate Planner to join their well-established Planning team.

This role offers a clear pathway to a Finance Director position within two years, emphasizing both operational leadership and strategic planning. A leading energy company in the UK is seeking an experienced financial operator to lead budgeting and business planning.

An environmental organization in the United Kingdom seeks ambitious individuals to influence planning systems for nature recovery and sustainable development. You will shape and deliver key policy reforms and provide expert advice on high-risk planning impacts.

We’re looking for a Strategic Planning Manager to join our ever‑evolving Enterprise Global Operations team, this is an exciting opportunity to gain hands‑on experience in a dynamic, fast‑paced environment, working closely with senior leaders and cross‑functional teams to drive continuous i

A respected UK grant maker is seeking a Finance Consultant to provide strategic insight and develop financial tools for key decision-making.

The Corporate Planning & Management (CPM) Division unifies Finance & Planning, Spend Management, Operational Risk and Resilience, and CPM Engineering teams to deliver business planning and analytics, expense management, third party risk management, and governance strategies across the firm. Finance

A leading global media firm is seeking a Planning Director in Greater London. This role involves driving planning across specific clients, overseeing campaign management, and building relationships with stakeholders.

Leicestershire County Council is seeking a knowledgeable and experienced School Strategic Financial Planning Advisor to join our Education Effectiveness service within Children and Family Services. Develop and deliver a programme to enhance strategic financial planning knowledge and capacity within

A prominent finance organization in Greater London seeks an experienced Senior Finance Planning & Reporting Manager.

This senior role involves ownership of strategic planning and complex financial modelling.

A leading educational institution in Greater London is seeking an Associate Director (Planning & Operations) to oversee the delivery and sustainability of library and archive services. The successful candidate will manage operational aspects, enhance strategic capabilities, and possess strong leader

A regional council partnership in Greater Lincolnshire is seeking an experienced Joint Development Manager to lead Development Management teams and oversee planning applications. The ideal candidate should have extensive knowledge of planning legislation, proven leadership experience, and strong neg

A leading enterprise planning software firm in Greater London is seeking an experienced Solution Architect to join their Professional Services team. This role involves leading the design and delivery of innovative connected planning solutions for finance and supply chain. Join a diverse and mission-

You'll provide strategic direction, manage senior stakeholders, and lead teams in complex projects. Professional membership is required along with extensive project planning experience.

An established educational institution is seeking a Deputy Head of Strategic Planning to enhance decision-making through data governance and reporting.

A consulting organization in environmental planning is seeking a Senior Consultant or Associate to lead and optimize landscape planning and impact assessments.

A leading planning consultancy in Cambridge is seeking an MRTPI Associate Director to strengthen market presence and expand client relationships. The role involves leading residential and mixed-use planning strategies, advising key clients, managing a team, and driving business development efforts.

A global manufacturer in advanced materials is seeking a Supply Chain Manager to oversee end-to-end supply chain planning and optimization across multiple sites.

Work with the Lead Finance Business Partner and underwriting teams to provide inputs to the annual & strategic planning processes. You will support full P&L analysis of profitability, wider performance metrics, management analytics, planning, budgeting, financial forecasting, and variance analysis a

A recruitment agency is seeking a candidate for a strategic financial advisor role to inform the service's strategic vision and ensure effective financial management. Ideal candidates will have strong financial analysis skills and experience in strategic planning, ensuring that the council meets its