Insurance Health & Safety Advisor
2 days ago
City of London
🌟 Join Superdrug Head Office – Make a Real Difference Every Day! 🌟 📍 Location: Croydon Head Office 🕒 Hours: 37.5 hours per week | Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷 Salary: Competitive 🎉 Why Superdrug? Passionate about helping people and making a difference across a large retail business? Want to be part of a team that supports the safety, wellbeing and protection of our colleagues, customers and business? Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and colleagues at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug Feeling. 📅 Here's the exciting bit… Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders. 📅 A day includes: • Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability., • Ensuring solicitor letters and court claim forms are handled within required legal deadlines., • Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business., • Handling motor claims and liaising with insurers to support risk management solutions., • Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers., • Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence., • Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints., • Monitoring changes in legislation and court rulings that may impact insurance and safety within the business., • Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters., • Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required., • Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet., • Providing eye test advice and Specsavers vouchers upon request., • Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly., • Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries., • Producing reports and providing data analysis as required for internal reporting purposes. This job is a good fit for you if: • You enjoy working in a fast-paced retail Head Office environment., • You have excellent organisational and communication skills., • You have strong attention to detail., • You can work to deadlines and prioritise your workload effectively., • You are comfortable following established processes whilst also using your own initiative., • You enjoy building relationships and collaborating with a variety of internal and external stakeholders., • Sees every interaction with the customer as an opportunity to delight them and, • comfortable using different platforms to communicate with them., • Understands customer needs and empowers others to remove any barriers to deliver great, • service., • Uses positive language and behaviours in all interactions with customers and colleagues,, • building trust and rapport., • Always prioritises actions which delight the customer/colleague., • Suggests and supports new ideas and ways of working which are designed to improve service, • Are confident using data to make tactical decisions., • Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area., • Actively looks for new ways of working through Ai that would benefit the business and move things forward, • Actively developing your ability to use AI effectively and think critically about outputs., • Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion What you'll need: • Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint., • A good understanding of personal injury, property and motor claims legislation and processes., • Knowledge of health and safety legislation and best practice., • A flexible and adaptable team-player mindset., • Confidence communicating with a wide range of people and building positive working relationships., • A positive, energetic and professional approach to work., • Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform, • Confidently communicates, challenges and gives feedback to others., • Encourages teamwork & collaboration between their own team and others., • Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value., • Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions., • Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. 💡 Here's what's in it for you: • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support, • Come and be part of something special!