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About the Role As the Customer Lifecycle Marketing Manager for EMEA, you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA customers receive meaningful, timely, and data-driven engagement at every stage. Location - remote, anywhere in UK What You’ll Be Doing EMEA Expansion & Adoption Programs • Execute EMEA-focused customer lifecycle marketing programs that support upsell, cross-sell, product adoption, and renewals, • Localize global expansion and lifecycle stage frameworks to reflect EMEA market dynamics, customer maturity, and buying behavior, • Partner with EMEA Customer Success and Sales leaders to align programs to regional renewal and expansion motions Cross-Functional Partnership, • Collaborate with Customer Success and Data teams to identify expansion opportunities, risk signals, and advocacy candidates, • Partner with Product Marketing to localize messaging, surface EMEA customer insights into global strategy, and align with broader GTM priorities, • Work with Advocacy and Community teams to elevate EMEA customer stories through case studies, events, and thought leadership Customer Insights & Measurement, • Own and report on EMEA lifecycle campaign performance KPIs for expansion pipeline, retention and product adoption outcomes, as well as engagement, • Leverage Salesforce, Pardot, Pendo, 6sense, Tableau, Power BI, and related tools to connect customer behavior to revenue impact, • Translate performance insights into clear, actionable recommendations that improve targeting, campaign effectiveness, and regional results Lifecycle & Journey Execution, • Execute EMEA customer lifecycle programs from onboarding through renewal and advocacy, tailoring touchpoints based on stage, behavior, and customer profile, • Refine regional customer journeys to reduce friction, accelerate activation, and improve long-term expansion outcomes, • Partner with Content and Product Marketing to develop and deploy assets aligned to lifecycle stage, persona and regional needs Customer Engagement & Advocacy, • Plan and execute EMEA customer-specific events, such as user groups, webinars, regional events, and connect customers with speaking opportunities, • Identify and nurture customer champions for case studies, awards, and peer-led advocacy initiatives, • Ensure globally aligned yet regionally authentic customer engagement experiences that strengthen retention and brand affinity, • Manage customer swag fulfillment and incentive programs through Reachdesk Optimization & Scale, • Design and execute A/B and multivariate testing to optimize lifecycle performance, adoption, segmentation, and revenue outcomes, • Continuously refine targeting and messaging based on behavioral, engagement, and product usage insights, surfacing regional learnings that inform global lifecycle strategy and prioritization, • Other duties as assigned About You, • 5+ years of B2B SaaS customer or lifecycle marketing experience, • Experience building targeted, behavior-driven lifecycle programs across the customer journey, • Proven track record of driving measurable expansion pipeline and renewal impact through lifecycle marketing programs, • Experience executing global lifecycle frameworks within regional markets while adapting to local customer nuances, • Experience applying experimentation frameworks to improve lifecycle performance and revenue outcomes, • Comfort working cross-functionally with Customer Success, Sales, Product Marketing, and Advocacy, • Hands-on experience with CRM, marketing automation, product analytics, and BI tools tied to revenue outcomes, • Strong analytical, communication and project management skills, with the ability to turn insight into action, • Ability to operate with urgency and clarity in a fast-scaling, ambiguous environment, • Industry experience in IT, MSP, cyber security, or endpoint management required, • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with remote office options enable you to successfully balance your personal life and your job You are insured through AXA Private Medical Insurance (PMI) Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) Grow personally and professionally with one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-RS1 #LI-Remote #BI-Remote

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber‑attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever‑changing cyber landscape. • Show proficiency in managing your workload independently and familiarise yourself with industry business practices and procedures while taking ownership of your development pathway alongside your line manager and colleagues., • Work towards achieving a defined set of objectives identified between yourself and your line manager, tailoring to your goals and completing a pentesting certification., • Conduct penetration test engagements for both applications and complex infrastructure setups, as well as retests, to gain a deep understanding of how we conduct cyber security assessments across a wide range of systems and services here at Sky., • Use AI-assisted tools to support research, vulnerability analysis and reporting while applying appropriate validation and professional judgement. Develop an understanding of the security risks associated with AI and LLM-based applications, and contribute to the assessment of these technologies during security testing., • Independently attend meetings where infrastructure and application scopes are defined, document the respective engagement terms, conduct and support cyber security assessments. This includes appropriately documenting and sharing all findings., • Work with various areas of the business to scope projects and advise teams on remediation of identified vulnerabilities., • Gain a good understanding of how to conduct advanced infrastructure and advanced web application penetration tests., • Develop an understanding of modern security testing methodologies covering applications, infrastructure, mobile platforms and emerging technologies, including AI-enabled systems., • Conduct research into emerging technologies, security threats and testing methodologies, including the responsible use of AI-assisted tooling to improve the efficiency and quality of security testing., • A passion for cyber security and a positive outlook and approach to the work we do., • Practical experience with penetration testing which can be substituted for a relevant degree or equivalent qualification or completion of the Sky Cyber Graduate Scheme., • A proven and demonstrable interest in Artificial Intelligence (AI) and its application within cyber security, with an awareness of AI‑assisted security tooling and the security considerations of AI‑enabled applications., • Demonstrate curiosity and a continuous learning mindset, proactively exploring new technologies, attack techniques and security research to develop technical expertise., • Knowledge of common infrastructure and application pen test security tools., • Live the Sky Values and demonstrate enthusiasm and a can‑do attitude., • Good time management and organisational skills to meet strict deadlines., • Be proactive and able to work independently as well as part of a team., • Excellent teamwork skills to collaborate, share and support colleagues., • Ethical integrity to be trusted with confidential information., • OSCP (Offensive Security Certified Professional), • PNPT (Practical Network Penetration Tester), • CPTS (Certified Penetration Testing Specialist), • CREST CRT, • Burp Suite Certified Practitioner (BSCP), • AI/ML or GenAI certification (e.g. Microsoft, AWS, Google, SANS/GIAC or equivalent), or demonstrable practical experience using AI/LLMs to automate or enhance security testing., • Free Sky TV or NOW package, including Sky Sports and Sky Cinema, • Pension package with up to 9% employer contribution, • Private healthcare with mental health support, • Aviva Digital GP and dental insurance, • Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect, • Share save and Tech schemes, • A range of Sky VIP rewards and experiences We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this rol #J-18808-Ljbffr

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu