Team Support Manager - Food/Warehouse - Bury St Edmunds - Bury St Edmunds, Suffolk
9 hours ago
Bury Saint Edmunds
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. Summary Team Support Manager All the details Tuesday Wednesday Thursday Friday Saturday Flexibility is required between the hours of 04:30-21:00 Purpose • Duty Manage in the absence of the next level Leader when required, • Champion new ways of working within stores through an open mindset and positive attitude, • Leads colleagues in delivery of task prioritising customer first, • Plans, allocates and follows through on delivery of task to a consistent standard across the store, • Drives on the job productivity, • Supports colleagues through coaching and feedback, • Uses MI to take action to drive performance, • Helps maintain a safe and legal environment for colleagues and customers, • Delivers great standards and service by putting the customer first, • Acts on customer feedback to deliver improvement, • Ensures the delivery of brilliant basics, • Coach the team to deliver excellent standards of product presentation, • Supports the delivery of plan A, • Provides regular and timely feedback to line manager to support colleague performance, • Supports with the training and coaching of colleagues maximising digital tools and channels, • Identifies colleagues for recognition and celebrate success within the store, • Provides feedback to BIG to improve colleague experience, • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action, • Role models new ways of working through the use of digital tools, • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively, • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation, • Maintains a safe and legal store environment, • Understands how M&S operates, it’s strategy, future and the role they play, • Effectively manages own reactions and responses around change, • Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking, • Sets performance objectives for self in conjunction with line manager and in line with business plans, • Takes accountability for planning and managing own work efficiently to ensure objectives are met, • Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs, • Builds positive relationships by being a good listener and getting to know people by establishing a connection, • Support the delivery of excellent customer service and KPI’s across the store, • Good level of digital capability and can access and utilise relevant systems, • Good knowledge of the commercial operation, brilliant basics and operational excellence, • Current working knowledge of all VM principles, • A good communicator with the ability to build relationships and work within a team, • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing, • Maintain high presentation standards, attention to detail and deliver on time, right first time, • Interpret data relevant to the role, • Customers, • Colleagues, • Store Leadership, • BIG