Council Tax Officer
il y a 2 jours
Eastleigh
About the Role We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents. This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care. Key Responsibilities * Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs * Process changes of circumstance and maintain accurate Council Tax records * Issue bills, adjustments, reminders, final notices, and statutory correspondence * Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required * Support the recovery of unpaid Council Tax, including setting up payment arrangements and preparing cases for enforcement action * Use Academy Revenues systems to update accounts, record actions, and maintain audit trails * Ensure compliance with Council Tax legislation, data protection requirements, and council policies * Work collaboratively with colleagues across Revenues, Benefits, Customer Services, and Finance What We&rsquo...