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Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent. Key Responsibilities: • Handle inbound and outbound customer enquiries via phone, email and ticket systems, • Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management, • Resolve issues efficiently while maintaining high levels of customer satisfaction, • Clearly explain mobile products, tariffs, data usage, roaming, and network services, • Identify opportunities to retain customers and promote relevant products or services where appropriate, • Accurately update customer records and document interactions using internal systems, • Follow company policies, compliance requirements, and data protection guidelines, • Work collaboratively with team members and escalate complex issues when requiredJob Requirements:, • Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential), • Strong communication skills with the ability to explain technical information clearly, • Confident using computer systems and learning new software quickly, • Problem-solving mindset with a calm, professional approach, • Ability to manage multiple tasks in a fast-paced environment, • Good attention to detail and organisational skillsBenefits:, • Competitive salary, • Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30), • Opportunities for professional development and training, • Positive and collaborative work environment

HR Advisor (Manufacturing) Portsmouth, England £25,000 - £35,000 + Training + Progression + Pension Are you a HR Advisor or similar, with a background in the Manufacturing/Production/Construction/Trade-BasedIndustry or a related field, looking to join a well-established, highly-respected company, offering impressive technical development opportunities, leading the way in Double Glazing Products for over 30 years? Do you want to become a key member in a team of highly skilled, sector specialists, offering scalable career progression opportunities as your role develops, recognised for their top-quality service and premium workmanship in very project they undertake? On offer for the successful HR Advisor or similar is the exciting opportunity to join a well-established, fast-growing, business, offering top-of-the-line training both in house and externally, putting both their staff and customers at the heart of everything they do. Presenting itself is the opportunity to join a company recognised for their best-in-class service as well as their top-quality workmanship, offering scalable career progression opportunities as your role develops. In this role, the successful HR Advisor or similar will be responsible for providing HR guidance, advice and support to management and employees across all areas of the business, playing a key role in ensuring the companies HR practices are compliant, efficient and aligned, both with company values and legal restrictions/requirements. In addition, you will also be responsible for supporting both the recruitment and onboarding processes, providing assistance with interviews as and when needed. On top of this, you will be responsible for managing employee relations cases, including, but not limited to: grievances, disciplinaries, performance reviews etc… Finally, you will be responsible for preparing HR reports and metrics to support Management and Directors in decision-making. The ideal HR Advisor or similar will have previous working experience within a HR role or an associated discipline. Ideally, but not essentially, you will come from a background within a manufacturing/production/construction/trade-based environment or a related field. In addition, you will have a strong understanding of UK employment laws and HR best practices, with the ability to apply legal knowledge and judgement to people practices. On top of this, you will have strong organisational, communicational and analytical skills. Finally, will have a CIPD Level 3 qualification or above. The Role: • Providing HR guidance, advice and support to management and employees across all areas of the business, • Playing a key role in ensuring the companies HR practices are compliant, efficient and aligned, • Previous working experience within a HR role or an associated discipline, • Strong understanding of UK employment laws and HR best practices Keywords: HR, Advisor, HR Advisor, HR Assistant, Human Resources, Portsmouth, Manufacturing, Training, Progression If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Are you a HR Advisor or similar, with a background in the Manufacturing/Production/Construction/Trade-Based Industry or a related field, looking to join a well-established, highly-respected company, offering xwzovoh impressive technical development opportunities, leading the way in Double Glazing Pr