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Role: Service Desk Analyst (SC Clearance Required) Job Type: Permanent Location: Warrington, United Kingdom Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. • Be exposed to the future of technology., • Work with some of the brightest global minds in the industry., • Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with applications, computer systems, handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. Your Profile Key Responsibilities: • In conjunction with the ‘Purpose of the Role’ statement above, the job incumbent will be required to deliver such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift., • Keying the incidents from Client ticket system to Partners ticket system and vice versa, • Coordinate end to end with various parties for printer incident closure within SLA, • Printer Calls log analysis, • Printer availability report preparation and analysis, • Liaising with third Party suppliers and managing printer issues for resolution, • Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone, • Monitor the Printer incidents through internal monitoring systems, • Maintain ongoing communication on the printer incident updates to customers provided by 2nd and 3rd line support teams, • Ticket management of Printer Incidents and New Printer Requests, • Pro-actively assist customers to avoid or reduce problem recurrence, • Act as an escalation point agent when difficult or controversial calls/ tickets that are received., • Provide and assist other analysts, • Review and acknowledge service requests as per process, • Take overall responsibility for service request handling, • Act as a further escalation point for the coordinators., • To act as a single point of contact for phone calls, chat, portals, and emails etc. from staff regarding IT issues and queries not limited to Printer tickets, • Receiving, logging, and managing calls/chat/self-service portal/tickets to their conclusion from internal staff via telephone and email, • Responsible for troubleshooting IT related issues such as but not limited to software / applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users, • Log all customer contacts in tool provided and take ownership of incidents to their desired conclusion, • Installation of all applications and resetting passwords to all enterprise applications, • Escalate unresolved calls to various application and infrastructure support teams, • Participate in enterprise application release / maintenance activities on request, • Closely monitor and meet ticket SLA targets, • Effective time / task management, as well as the ability to be flexible and creative on any given task, • Willingness to take on extra responsibility, as and when required, • Responsible for monitor and maintaining defined SLA’s, • Identify process improvement opportunities, • Handle contacts in a professional manner with utmost quality, • Work as a backup for other functional teams when necessary., • Perform Quality analysis when required, • Responsible for aged ticket follow up and closure, • Create Knowledge articles on common issues, • Act as the designated backup for Incident Manager when reasonably instructed to do so, • Follow the process and procedures that are introduced but not limited to the above points. Key skills/knowledge: • Must be certified Security Cleared or ability to be achieve on application, • Must be ITIL certified, • Quantifiable experience of operating in a face paced moving client facing engagement, • In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues, • Constantly seeks to improve technical knowledge and research new product capabilities, • Possess excellent inter-personnel skills, • Possess excellent soft skills, verbal and written communication skills, • Willingness to participate and lead project meetings with the customer on request, • Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc., • Knowledge on scripting will be an added advantage, • Available to support in Night shift (12 hour working for 4 days and 4 days week off), • Willingness to work on weekends on other shifts on rotational basis if required Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. • Lead a team and their technical growth., • Build and maintain a team of high-performing individuals., • Gain exposure to innovative technology., • Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution, Key responsibilities: • Act as a point of contact for all Incidents and Problem Records, • Monitor the incidents to ensure that the Service Level Agreement are respected, • Identify, initiate, schedule, and conduct incident reviews, • Ensure the closure of all resolved and end-user confirmed Incident records, • Provide guidance to the Incident Process Coordinators, • Set and Chair bridge calls on Incidents, as per process, • Possess working knowledge on other ITSM and SIAM processes and help if required, • Coordinate with other SIAM, ITSM and Business teams, • Working knowledge and Safe and Agile DevOps methodology, • Act as a point of contact for all Incidents and Problem Records, • Monitor the incidents to ensure that the Service Level Agreement are respected, • Identify, initiate, schedule, and conduct incident reviews, • Ensure the closure of all resolved and end-user confirmed Incident records, • Provide guidance to the Incident Process Coordinators, • Deliver & manage high standard communications across Customers and IT to ensure that Issues are dealt with by priority and customer needs, providing regular communications to Customers across the organisation., • Co-ordinate with Service Desk and other teams in the identification of Major/ High Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during these Incidents., • Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, departments, hardware types etc. as instructed, • Attend Customer meetings, review SLA performance, take part in new projects and represent the Service management viewpoint & input., • Good Interpersonal Skills, People management Skills, Planning and organizing deliverables and Leadership acumen., • Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality, • Good Interpersonal Skills, People management Skills, Planning and organizing deliverables and Leadership acumen., • Experience with Knowledge in SLA Measurement, Reporting and Major Incident Management, • Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality, • Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects., • Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems., • Call and chair Problem Review meetings following priority Incidents; issue a written Postmortem report to IT management; ensure Problem actions are completed in a timely manner., • Customer Interface: delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation., • Co-ordinate with Service Desk and Incident coordinator in the identification of priority Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents., • Hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved., • BAU deliverables are met with required Turn Around Time with required Quality, • Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. Key Skills/Knowledge • Must be ITIL certified or demonstrate strong knowledge - Essential., • Responsible to meet Process SLAs and KPIs – Essential., • Possess excellent soft skills, verbal and written communication skills – Essential., • Ability to participate and lead, when needed, project meetings with the customer – Essential., • Demonstrable customer management / service skills/ proactivity, • Experience of working within a busy first level service desk environment in Incident and Problem management role, • Very good understanding and awareness of the ITIL Incident management process and procedures, • Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc.,, • Decision maker with an operational viewpoint, • Available to support on-call outside of business hours, • Work with onsite & Offshore Team Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe’s leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer‑focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on‑call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion – Creating an environment where people and technology can thrive. Respect – Supporting colleagues with professionalism, empathy, and collaboration. Integrity – Ensuring systems and support are delivered with transparency and accountability. Drive – Continuously improving our IT service and responding with pace and purpose. Expertise – Applying strong technical knowledge to provide high‑quality support. These values are at the heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on‑call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day‑to‑day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from on‑premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end‑user devices, and business‑critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best‑practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We’re Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer‑centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions‑focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you’ll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we’d love to hear from you. REF-(Apply online only)

Requirements for the Contract SAP Business Analyst (Commodities):. Contract SAP Business Analyst (Commodities). X4 Technology are partnered with a leading global commodities firm with trading hubs in London and Singapore to hire a.

The VP - Client Platforms Business Analyst will lead delivery of a strategic FX pricing and distribution transformation within FX Technology. Lead end‑to‑end delivery of FX pricing and distribution technology transformation. Strong stakeholder management at senior business and technology levels.

Data Management, Data Analyst, Compliance, Change Management, Project Manager, Data, Legal, Management, Technology.

Vacancy for Business Analyst, Archives Technology & Services at BBC. Archives Technology and Services, a department within BBC Technology Group leans into the business and is responsible for the movement, delivery, storage, archiving and reuse of BBC Programmes. As a Business Analyst you will work a

They are in a strong phase of growth and product investment, with a focus on enhancing platform capability, improving user experience, and scaling their technology to meet increasing demand. Strong experience as a Business Analyst within a software product environment is essential. If you’re a Bus

IT Support Analyst (2nd Line) – Luxury Fashion HQ. IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment.

A leading tech company in Greater London is seeking an HRIS Analyst to enhance and optimize HR systems, focusing on Workday administration.

A leading global investment banking firm is seeking a Technology Auditor to ensure effective control assessments of the firm's operations. Ideal candidates have 2-4 years of technology auditing experience, strong analytical skills, and proficiency in SQL and Excel.

Director, Technology Finance Analyst, Remote US. Gartner Analysts are industry thought leaders who create must‑have insights, market predictions and best practices for a broad range of world‑leading organizations. Gartner is looking for a Senior Director to provide insight to CIOs in the discipl

The VP – Client Platforms Business Analyst will lead delivery of a strategic FX pricing and distribution transformation within FX Technology. This is a senior business analyst role critical to a revenue-generating business. The individual must combine strong technology delivery capability with dee

How to plan for and facilitate the implementation of direct procurement and supplier risk management technology in the context of a broader supply chain technology strategy. A Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group. How to best select procurement

Project Communications Analyst. In this role, you will help shape and deliver the narrative for our technology strategy, transformation initiatives, and day-to-day successes. Develop and deliver compelling communications for internal audiences, including executive updates, newsletters, technology an

ISB Business Analyst page is loaded## ISB Business Analystlocations: GBR - ANY CITYtime type: Full timeposted on: Posted Todayjob requisition id: 51513126Job Description:Senior Broking Business AnalystDXC’s Insurance Software and BPS business provides a range of software and servic

Application Support Analyst - Client Technology. London, GB Full-Time Information Technology. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders.

A Director Analyst serves as an insights leader within Gartner’s Business & Technology Insights practice and has a credible voice within the global market. CLM technology; top GenAI and Agentic AI use cases for contracts management; and how to integrate CLM investments into the larger legal techno

Under this goal, you’ll build strong, trusted relationships with Planning Teams, ensuring you’re their first port of call for data interpretation and visualization questions; actively develop yourself as an analyst and keep current with industry developments; embody the Starcom idea of Brave Pla

We are seeking an experienced Cyber Security Business Analyst to support a large-scale Operational Technology (OT) and Cyber Security transformation programme within a complex manufacturing environment. Gather, analyse, and document functional and non-functional requirements for OT technology and se

Nationalmuseums is seeking a Business Analyst to play a key role in the British Museum's technology change agenda. The role offers a hybrid work model, comprehensive benefits, and the opportunity to contribute meaningfully to technology-driven change within the Museum.

We are seeking an experienced Cyber Security Business Analyst to support a large-scale Operational Technology (OT) and Cyber Security transformation programme within a complex manufacturing environment. Gather, analyse, and document functional and non-functional requirements for OT technology and se

Actively develop yourself as an analyst and keep current with industry developments.

What Youll Do as Business Analyst Store Technology. Our technology team is actively shaping the next wave of advancements. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign la

Senior Data Analyst to join our Payment Success team to craft an all-encompassing payments strategy tailored specifically for our Tier-1 merchants. You will work closely with Payment Performance engineers and data scientists leveraging cutting-edge technology and data insights.

A Business Analyst within Client Technology partners with Front Office, Operations, Compliance, Risk, Client Services and Technology teams to shape and deliver improvements to client‑facing technology and associated processes. The Business Analyst will help Client Technology define, prioritise and

Graduate Operational Technology (OT) Cyber Security Analyst / Engineer. You will receive structured training, mentoring and financial support to achieve industry‑recognised cybersecurity certifications, while gaining hands‑on experience working with engineers, technology teams and security speci

A global commodity trading company is seeking a Treasury Analyst to join its corporate Treasury team.

Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain a

A technology company committed to safety is seeking an experienced Senior Analyst to join their International Indirect Tax team in the UK.

A leading professional services company in the UK is looking for a Business Analyst to work in the Energy & Utilities sector.

A Business Analyst within Client Technology partners with Front Office, Operations, Compliance, Risk, Client Services and Technology teams to shape and deliver improvements to client‑facing technology and associated processes. The Business Analyst will help Client Technology define, prioritise and

As Financial Analyst for the UK, you will be responsible for providing analysis and reporting support for the UK Finance Manager across the full suite of financial services.

Desk Side and Technology Support Analyst. They are seeking a Desk Side and Technology Support Analyst to join their team due to increasing project demands. Your duties include deploying new technology, supporting site setups, maintaining AV and equipment rooms, and providing reporting and escalation

A global financial services platform is seeking a Business Analyst to enhance client-facing technology and streamline processes.

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Each business-aligned Application Support team works with a corresponding Business Technology and De

As a Business Analyst you will gain first‑hand training from a small group of specialist Front‑Office business‑analysts/Project Managers working alongside the broader software engineering team. We are looking for a motivated Technology Business Analyst to join QRT in our London office. We thri

Business or Technology related degree is desirable but not essential. The Senior Business Analyst plays a key role in ensuring the stability, effectiveness, and continuous improvement of business‑critical systems and processes within the BAU support function. This role acts as the bridge between o

A leading financial technology company in the UK is offering a Technology Graduate Program designed for recent graduates.

SAP Master Data Management Analyst. My client is seeking a SAP Master Data Management Analyst to be embedded within a major consumer goods client.

A Senior Director Analyst serves as an insights leader within Gartner’s Business & Technology Insights practice, and has a credible voice within the global market. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterp

Our mission: To deliver technology like no other!. We are looking for a Cyber Security Analyst L3 to join our growing SOC team based at our Head Office on the Gateshead Quayside. You will serve as the line of escalation for L2 Analysts, ensuring complex and malicious alerts are promptly reviewed, co

Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. It is expecte

Support Commodities Technology leadership with speechwriting, talking points, and presentation materials for town halls, steering committees, and senior forums. Maintain editorial calendars and coordinate communications campaigns and initiatives across Commodities Technology. Experience creating exe

London Academy for Applied Technology. The Data Analyst ensures the accuracy, integrity, and actionable use of institutional data. The Data Analyst role ensures that the Academy can make informed, evidence-based decisions, improve operational efficiency, and maintain high standards of reporting, com

A leading global technology company is seeking a Senior Broking Business Analyst to join their team in the UK.

This range is provided by GIOS Technology. Direct message the job poster from GIOS Technology. Data / Reporting - Business Analyst.

As a Senior Data Analyst, you will sit at the intersection of data engineering, product, and commercial teams, transforming complex maritime data into actionable insights for internal stakeholders and customers. Maritime technology experience and familiarity with maritime data concepts (AIS, vessel