TPS Sales manager
hace 10 días
Oldham
Working with world‑class brands as a Trade Parts Specialist Sales Manageryou’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. • Enjoy 33 days of annual leave(including bank holidays) to rest and recharge, • Save money every day withour exclusive retail discounts, • Drive a great dealwith discounts on new and used cars, plus servicing offers, • Plan for the years ahead with our company pension scheme, • Balance home and workwith our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter, • Commute for lesswith our cycle‑to‑work scheme, • Prioritise your wellbeingwith dedicated support for you and your family, • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily, • Make a differencewith a paid day to volunteer in your community, • Invest in your futurewith our company share purchase plan, • Earn financial rewardswhen you refer a friend to join the team, • Keep learning and growing with our training and development opportunities for everyone., • Life assurancewith the option to increase cover, • We’re open toflexible workingoptions – just ask, • Drive sales performance by achieving all personal KPIs, identifying accurate parts, utilising promotions, and actively converting upsell opportunities., • Deliver outstanding customer service through expert product knowledge, fast response to enquiries, proactive order progression and professional handling of concerns or complaints., • Build strong, long‑term customer relationships through regular contact, centre visits, and by understanding each customer’s needs, preferences and delivery requirements., • Maintain a high level of technical and product knowledge, completing all required training and staying up to date with bulletins, parts updates, offers and recall information., • Use all systems accurately and efficiently (including EKTA/VIN lookup), ensuring correct documentation, compliance with processes, and precise handling of payments., • Work collaboratively with the TPS Centre team and Sales Manager to meet shared targets, improve customer experience, and communicate customer feedback or lost sales., • A genuine ambassador for the TPS brand, demonstrating strong customer experience standards, high personal accountability, and consistent operational effectiveness., • Previous experience in a parts, distribution, or fast‑paced sales/telesales environment, involving regular contact with trade or retail customers., • Proven ability to build strong, trusting and long‑lasting customer relationships through professional communication and reliability., • Excellent communication skills and a confident telephone manner, with the ability to engage customers and support them effectively., • Strong teamwork skills, collaborating well with colleagues to deliver a seamless customer experience., • Good IT literacy with the ability to use systems accurately, maintain detailed records, and follow processes with high attention to detail. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. #J-18808-Ljbffr