Business Development Executive
25 days ago
Gloucester
This is a unique opportunity to join a high-performing and ambitious organisation that is a market leader across multiple sectors. The business is focused on continued growth and investment in products, infrastructure, and people, with a strong emphasis on building a great place to work. The organisation operates with an entrepreneurial mindset and is customer-focused, competitive, and operationally strong, with clear long-term growth ambitions. EMPLOYMENT BASIS: Permanent role Office-based HOURS OF WORK: Monday to Friday 42.5 hours per week PURPOSE OF THE ROLE: The primary purpose of this role is to increase project success by tracking quotes and opportunities that have not yet been secured, using a CRM system. Day-to-day activities include outbound calling, relationship building, and updating project information within the CRM. The role also involves telesales activity to new and lapsed customers. TEAM FUNCTION: The team is responsible for maintaining regular contact with a wide customer network, proactively following up on projects and opportunities until they are successfully converted. KEY RESPONSIBILITIES: • Follow up on quotes within the CRM system and ensure key data is accurately recorded, • Make proactive outbound calls to existing and prospective customers, • Identify and track opportunities by networking with various customer types and influencers, • Provide technical guidance and assist customers with suitable product selections, • Support customers post-order to ensure a high-quality experience MEASURES OF SUCCESS: • Volume of completed outbound calls within a given period, • Conversion of opportunities into secured projects, • Growth of customer and contact network, • Accuracy and consistency of CRM updates, • Promotion of additional products to maximise opportunity value KNOWLEDGE AND SKILLS: • Experience working with customers in a sales-focused environment, • Strong verbal communication skills and confidence on the telephone, • Competent IT skills, including CRM systems, • High attention to detail ATTRIBUTES: • Self-motivated, driven, and results-focused, • Tenacious and inquisitive approach, • Friendly and relationship-driven communication style, • Positive, can-do attitude, • Team-oriented with a willingness to learn and develop