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  • Head Waiter / Waitress
    Head Waiter / Waitress
    3 days ago
    £17–£19 hourly
    Full-time
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Assistant Manager
    Assistant Manager
    2 months ago
    £14–£16 hourly
    Full-time
    Richmond

    Job Overview (working at Festive Season - Including Christmas day. Boxing day is a must) We are seeking a proactive and dynamic Assistant Manager to join our team. This role offers an excellent opportunity for individuals with strong leadership qualities, management experience, and exceptional communication skills. The Assistant Manager will support the store or department operations, oversee daily activities, and ensure a high standard of customer service. Multilingual or bilingual candidates will be highly valued to facilitate effective communication with diverse clientele and staff. The position is paid and suitable for those eager to develop their management expertise within a vibrant retail environment. Responsibilities • Assist the pub in overseeing daily operations, ensuring smooth workflow and excellent customer service., • Supervise and motivate team members, fostering a positive and productive work environment., • Manage sales targets, monitor merchandising standards, and implement promotional activities to maximise revenue., • Organise staff schedules, delegate tasks efficiently, and ensure adequate coverage during shifts., • Handle customer enquiries with professionalism, demonstrating excellent phone etiquette and organisational skills., • Support recruitment, training, and development of team members to enhance overall performance., • Maintain administrative records accurately, including sales reports, stock levels, and staff attendance., • Assist in visual merchandising efforts to optimise product presentation and store layout., • Ensure compliance with health and safety regulations at all times. Requirements • Proven management or supervisory experience within retail or related sectors., • Strong leadership skills with the ability to manage teams effectively., • Excellent communication skills, both verbal and written; multilingual or bilingual abilities are desirable., • Demonstrable organisational skills with attention to detail in administrative tasks., • Experience in sales management, merchandising, and time management strategies., • Proficient in using retail management software or relevant administrative tools., • Ability to handle multiple priorities efficiently under pressure., • Professional demeanour with good phone etiquette and interpersonal skills., • Previous experience in retail management or similar roles is preferred but not essential; enthusiasm for learning is valued highly.

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