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Belfast site based Full-time shift working on rota basis. Your role We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects. The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused. Your experience Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Understanding of the customers environment and service delivery requirements to enable the delivery of the service. Ability to follow established processes/systems. Documenting actions taken to resolve enquiries. You take ownership for listening to and understanding the customers problem. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Accountability for learning about current products/systems to build own technical knowledge to support business requirements. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work employee discounts Employee assistance programme/ virtual GP We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu Requisition ID : 31725

Customer Service Advisor S1 Everyday Banking Belfast Country: United Kingdom Join our community. For our customers youll be more than just the friendly face and voice of Santander. Youll be a listener and problem solver. Whether youre helping someone with a simple cash transaction aiding them with technology transacting with them over the phone or protecting your customers against fraud and scams youll never know what the next challenge will be. Well help you to develop the skills needed to build strong customer relationships take ownership and deliver a great customer experience. Youll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. Youll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And youll be encouraged Think Customer and share ideas on improving processes and customer experience. Youre the eyes and ears of our business after all. The difference youll make: * Acting as the first point of contact for customers over the phone * Assisting with day-to-day transactions queries and servicing * Updating customer records * Helping to keep our customers and the bank safe * Building relationships and finding solutions * Developing your knowledge of services and products to help our customers * Identifying new ways to improve the customer experience What youll bring: * Passionate about delivering outstanding customer service either from a face to face or a telephony background previous financial services background isnt essential as well provide you training * The ability to listen and communicate effectively with customers to truly understand their needs It would also be nice for you to have: * A real desire to go above-and-beyond for customers * Effective team working skills with a flexible can-do approach to work * Ability to follow process but also think on your feet * Openness to a broad range of activities even if outside of standard expectations * You will require the right to work in the UK (please see details below) What else you need to know: The role is based in Belfast. We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles). If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location(s). Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process. If youre interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. This role is 35 hours per week. Recruiting multiple roles with shifts split between: 1st half - Monday to Saturday 08:00 16:00 (1 in 2 Saturdays flexible lieu day) 2nd half - Monday to Saturday 10:00 18:00 (1 in 2 Saturdays flexible lieu day) Inclusion. At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair. How well reward you. As well asasalary we offer a wide range of benefits that you can choose from and tailor to your part-time / contract roles your salary bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration. * Starting salary of 24000 plusa 500annual cash allowance to spend on our great range of benefits * 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year * Eligible for a discretionary performance-related annual bonus * Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance dental insurance healthcare cash plan and health assessments * Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass * We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer * Support your favourite causes through charitable giving and our community partnerships * Share in Santanders success by investing inour shareplans * 24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more Right to work in the UK. Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made. What to do next. If this sounds like a role youre interested in then please apply. If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at ___

Description Your role We are looking for an Associate Technical Service Engineer to join our 3rd line infrastructure engineering team. Your role will involve working within a very dynamicoperations team who support Linux storage virtualisation and backup role requires a self-motivated person who will be energised learning the vast array of different technologies. You will need strong inter-personal skills and be able to communicate effectively with people at all levels. This team is working with a customer who is in embarking on a major technical refresh so there will be plenty of challenges and opportunities to learn for the right person. Your Transferable Skills and Experience • Good technical knowledge and understanding of server infrastructure and operating systems, • Be able to demonstrate applying your knowledge in a technical support environment, • Proven track record of engagement in change and project implementation Note: This position is based in Belfastdue to the proximity to the DCs. This is a hybrid role the person appointed will initially be expected to attend the office to support training. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer. We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu #IIM Required Experience: IC Key Skills Computer Science,Electrical Engineering,Active Directory,Tcp/IP,OS,Database,Linux,Java,fax server,Troubleshoot,Complex issues,Problem Resolution,hardware,Technical Support,UNIX Employment Type : Full-Time Department / Functional Area: Technical Services Experience: years Vacancy: 1

Description Location: Belfast We are looking for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be supporting several key long-term partners. by be working on a busy and active service desk answering phone calls webchats and other forms of digital contacts keeping to agreed SLAs and KPIs. Your transferable skills and experience: • Excellent Customer Service Skills., • Ability to problem-solve technical issues., • Enjoys working as part of a team, • Ability to use own initiative and creativity. Working Pattern (Mon-Fri Shifts on-call): 40 hours a week between 8am 6pm Monday to Friday Excluding NI bank holidays. Benefits 26 Days annual leave plus public holidays (3 flexible) Pension Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work employee discounts Employee assistance programme/ virtual GP We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer. We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu Required Experience: Unclear Seniority Key Skills Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1