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Location: Belfast We are looking for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be supporting several key long-term partners. by be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your transferable skills and experience: Excellent Customer Service Skills. Ability to problem-solve technical issues. Enjoys working as part of a team Ability to use own initiative and creativity. Working Pattern (Mon-Fri, Shifts, on-call): 40 hours a week between 8am 6pm Monday to Friday Excluding NI bank holidays. Benefits 26 Days annual leave plus public holidays (3 flexible) Pension Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work employee discounts Employee assistance programme/ virtual GP We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion. #LifeAtFujitsu Requisition ID : 31718

Join our award-winning team! At the Contact Centre Network NI Awards 2024, our team won: Team Leader of the Year (Outsourced), the Gold Award was won by James Young Specialist Team of the Year Silver Award - Capita PIP Quality Team Best Advice Line / Helpline Silver Award- Capita PIP Enquiry Centre So, you would be coming to a great place to work. NON-SALES! Discover better with a career at Capita. Were helping people unlock their value and potential, giving them access to a huge range of unique and diverse opportunities, which offer real career progression. This is our purpose, and it defines our very existence. We provide an inclusive and diverse environment for our people to thrive, develop and realise their true potential. Whoever you are and whatever your background, we want you to be yourself. Our commitment to finding better solutions for our clients has seen us become one of the UKs leading providers of consulting, digital services, and software. Our purpose is your purpose and, together, we can drive real change. Youll have the opportunity to work on, and make meaningful contributions to, a range of exciting and diverse projects. Its time to discover where you fit in. We're proud to work with the Department for Work and Pensions (DWP) and Department for Communities (DfC) for the provision of the Personal Independence Payment (PIP) Assessment Service. PIP replaced Disability Living Allowance for working age customers from 16-64. Capita pride themselves on delivering the entire PIP process to the highest standards. Job title: Enquiry Centre Advisor Job Description: Salary: Starting at £24,570 Non-sales environment, taking inbound service calls. You will be based at your NI home address with an assigned office at Beacon House, Clarendon Dock, Belfast which you will attend minimum of 1 day each week. This is a full time role - 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm (not likely to be every Saturday) The role will require a minimum of 1 day office working per week, usually a Tuesday. We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full time permanent basis in Belfast. The role involves providing a high-quality service by telephone to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit. Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing back office administrative tasks. It is anticipated that the Enquiry Centre Advisor will spend 90% of their time carrying out call centre activities and 10% of their time in development activities. These percentages may vary if business or operational priorities change. Key Accountabilities: Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality. Accurate data inputting with attention to detail for completion of back office administrative tasks. Any other duties that may be deemed necessary by the business to ensure successful deliver of the PIP assessment service. Qualifications Good listening skills able to understand customer problems and give clear and concise explanations. The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business. The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry. Polite and professional telephone manner, showing respect and empathy to callers. Genuine enthusiasm for customer service. Good time management. High attention to detail and accurate data inputting. Ability to work a range of shift patterns during contact centre opening hours. Be adaptable to change in a constantly shifting environment. Additional information We have a training programme starting 12th January 2026 so you will need to be able to commit to this. We cannot approve any annual leave within the first 8 weeks of training. All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check. Benefits: Starting salary £24,570 Discretionary quarterly performance bonus. 31 days paid holiday pro rata (25 days annual leave plus 8 statutory holidays). Opportunities to progress and develop a rewarding career with a FTSE 100 company (over 70% of our managers are home-grown). Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more. Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel, and technology. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Employee assistance programme 24/7 support and advice on personal or work matters. Picturesque, waterside location with staff canteen. Were an equal opportunity and Disability Confident Leader, which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if youd like to discuss other changes or support you might need going forward, please email and well get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As a Disability Confident Leader, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Adaptations are available on request. For further information or to discuss any reasonable adjustments you may need, please contact us on or . Location: Belfast , United Kingdom Time Type: Full time Contract Type: Permanent