Office Manager - Sir Henry Group

Office Manager:

We are seeking a highly motivated and organised Office Manager to oversee all administrative duties and support for our recruitment team. The ideal candidate will be the heart of our office, ensuring a positive and productive environment. This is a crucial role that combines administrative expertise with people management and a strong understanding of a fast-paced environment.

Job Description / Roles

• Oversee day to day smooth running of the business
• manage recruitment staff; delegate tasks ensuring timely completion
• monitor competence ensuring targets are met
• inspire recruitment staff to strive for high quality standards & to achieve business objectives
• ensure adherence to all compliance guidelines, Agency’s policies & procedures and in particular seamless recruitment process, as well as ensuring staff's mandatory training is upto date
• handling of complaints and queries are dealt with in a timely manner
• seeking feedback on staff and the standard of care
• implement and maintain procedures/office administrative systems.
• Ensure smooth running of payroll every week, checking/processing of timesheets as well as resolving any payroll issues raised by agency staff and payroll/finance staff in a timely manner.
• Device/Maintenance working systems that ensure efficient team work
• Ensure all data and on computer systems is upto date/relevant and secure.
• take charge of ongoing recruitment of the right candidates with right skills & experience
• organise interview/induction programmes/inhouse training
• Ensuring seamless Agency Worker registration including Enhanced AccessNI check and NISCC registration
• Seek appropriate references
• Ensuring agency workers’ supervision/appraisal is completed within the stipulated timeframes
• Maintain upto date records and sound record keeping incl. clients' records and agency workers records.
• Take lead in seeking and securing contracts with Nursing Homes, Care Homes, Residential Care Homes, Supported Living, Hospitals, etc
• Seek and secure permanent placements for Overseas Nurses & Healthcare Assistants
• Take charge of marketing and advertising to develop the business via Social Media etc (have the ability to compose adverts, write and share social media posts that stand out)
• Overseeing that monthly reports (incl. RQIA reports such as monthly quality monitoring) are completed and accurate.
• Maintaining traceable stock levels of uniforms and stationary.
• Drawing up on-call rota
• Set/chair/attend meetings
• Maintain good relations with clients and agency staff

• Requirements*

• Attention to detail
• Excellent organisational skills
• Reliability and discretion; you will often learn of confidential matters
• Effective communication, negotiation and relationship-building skills
• Problem solving skills
• Initiative
• Thorough and methodical approach to tasks
• Leadership and the ability to ‘make things happen’
• Budgeting skills
• Strong business development skills
• Handling of emails and Website queries, Facebook; Twitter, Instagram, WhatsApp
• Excellent telephone manners
• Excellent computer skills and Social Media interactions/connections
• Capability to complete paperwork appropriately, efficiently and effectively
• Sound geographical knowledge of Northern Ireland in relation to business opportunities
• Capability of working to Performance Indicators and Targets
• Adaptability
  Benefits
• paid leave 28 days
• Option to inclusion into our company pension scheme - NEST
• Hours of work are Monday – Friday
• On call duties will be necessary
• 30 minutes lunch break
• Opportunity to be paid commission/Bonus

Qualifications / Experience:
-A minimum of 5 GCSEs at Grade A-C to include Mathematics and English or relevant NVQ Level 2
-Bachelor’s degree in business management
-HNC/HND or equivalent/higher qualification in an administrative related field and 2 years’ experience in a clerical/administrative role
-Healthcare background/experience
-NVQ level 3 in administration and 2 years' experience in a clerical/administrative role.
-BTEC qualification plus 2 year's relevant experience
-Two (2) years relevant work-based experience. This experience could be within healthcare administrative environment or recruitment and selection.
-Use of Microsoft office applications (E.g., Excel, Outlook, Word) essential.

Location:
56 University Street, BT7 1HB, Belfast, Northern Ireland, United Kingdom

Working Hours:
Monday - Friday 9-5

Candidate requirements:
Good English
Experience as an Office Manager
Experience in Administration Jobs
Available on Weekends
Driving Licence
Owning a Vehicle