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  • E-Commerce Operative
    E-Commerce Operative
    8 days ago
    £26000–£28000 yearly
    Full-time
    Croydon, London

    The E-commerce Operative will be responsible for providing exceptional customer service by optimizing the online buyer experience. You will offer administrative and operational support. Responsibilities Customer Service: Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner. Operational: Processing, packaging and shipping orders accurately; Organizing stocks and maintaining inventory; Inspecting products for defects and damages: Take pictures and film packaging process: Examine incoming and outgoing shipments: Organize warehouse space: Receive, unload and place incoming inventory items appropriately: check, verify and fill customer invoices: follow company safety and hygiene rules. Website Online Shop: Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner. Stock Control: Assist with rolling stock checks, unpack and process daily deliveries, process returns and write-offs, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate; Inventory update – every week. SKILLS AND REQUIREMENTS: Must have good telephone communication skills. Experience within customer service. Able to work independently with a 'Can do attitude' Ability to resolve customer issues and address complaints. Basic computer literacy particularly Excel and Word, Internet and e-mail. Portuguese / English Speaking is a must.

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  • Bilingual Italian-English Assistant Manager
    Bilingual Italian-English Assistant Manager
    15 days ago
    £25000 yearly
    Full-time
    London

    Are you a fluent Italian speaker with strong English skills, exceptional organisation, and ambition to grow fast in a rewarding education sector role? Join a boutique, high-standards education travel company that's been successfully connecting Italian schools and students with inspiring UK study programmes for years. We partner with fantastic freelance English teachers across key locations (Edinburgh, Cambridge, Oxford, and more) to deliver memorable, high-quality group experiences, without the company ever needing to escort groups ourselves. Everything happens from our efficient office hub. Now we're gearing up for exciting expansion (starting with Spain!), and the founder is personally looking for a talented, proactive right-hand person to train intensively and hand over increasing responsibility. This isn't just an admin job - it's your fast-track to real business ownership, decision-making involvement, and leadership in a niche, meaningful industry. What You'll Do (Hands-On & Varied - No Two Days the Same) • Craft tailored client quotations using our custom Excel tools and Word templates, turning school needs into compelling, accurate proposals, • Guide Italian schools through the full trip-planning journey: prompt, professional, warm communication from first enquiry to happy post trip feedback, • Handle Italian public procurement & compliance expertly (MEPA/Acquisti in Rete PA, ANAC), preparing, uploading, and tracking documents flawlessly to meet strict deadlines, • Orchestrate incoming student groups end-to-end: check-ins, attendance tracking, academic resources, personalised lanyards/certificates, Google Forms setup, travel cards, welcome sessions, and on-site coordination support, • Quality-check freelance teachers: verify certifications, DBS, right-to-work docs before any programme launches, • Keep everything running smoothly behind the scenes: update operational databases/files/reports, manage shared inbox, schedule Zooms, and support the founder on ad-hoc priorities, • Occasionally travel within the UK (expenses paid) to build stronger relationships with our teacher network or onboard new talent Who We're Looking For Must-Have Essentials • Native or C1/C2-level fluency in Italian, • Confident professional English (B2–C1 minimum, excellent written/spoken), • Superb organisational skills + razor-sharp attention to detail, • Real comfort with numbers, Excel (formulas, data updates, annual tool reviews), • Thrive under pressure, juggle multiple priorities without losing cool, • Proactive, initiative-driven mindset + genuine eagerness to learn and take ownership, • Humble, collaborative, positive team player who values high standards Nice-to-Haves (Big Advantages) • Any Spanish skills (B1 minimum)? Huge bonus as we prepare for Spain launch!, • Prior exposure to operations, programme coordination, education/tourism/travel, admin, or client-facing roles (even internships/volunteering count), • Recent graduates very welcome: potential and attitude trump years of experience Why join us • Direct, one-to-one mentorship from an experienced founder who will teach you the full business inside-out, • Accelerated growth: clear path to greater autonomy, higher responsibility, and future title/salary progression as we scale, • Genuine involvement in strategic decisions and international expansion, • Hybrid flexibility with a supportive, close-knit environment, no corporate bureaucracy, • Work in a purpose-driven niche: helping young Italians gain life-changing UK experiences while building a sustainable, growing business Right to work Candidates must already have the right to work in the UK, as we are unable to provide visa sponsorship for this position.

    Immediate start!
    No experience
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  • Housekeeping 5 Star Hotel Airbnb style apartments
    Housekeeping 5 Star Hotel Airbnb style apartments
    2 months ago
    £14.01–£14.02 hourly
    Full-time
    London

    Hi We are looking for people with experience in Airbnb cleaning, hotel housekeeping, or private homes, with a minimum of 1 year of experience. Job details: Location: 5 star hotel with Airbnb style apartments (100 apartments) in 15 different locations, all in central London, zones 1-2-3. Salary: £14 per hour, paid every two weeks Self employed Travel time between apartments is included in the working hours. Transport: Transport costs are borne by you and are not deductible. Schedule: Starts around 10:00. Ends around 18:00. Overtime if desired. 30 minute unpaid break. This type of work is freelancing in housekeeping and a little bit of technology application. Work full time 5 days per week with 2 days off and also on weekends by rotation, we need staff to be flexible with the time and also overtime from time to time. Office -Warehouse: Located in Covent Garden ( WC2H 9BF ), where the product warehouse is located. This is where all the cleaning teams meet, pick up the products (roller carts) Try to take the fastest routes to the apartment — the hotel always checks this to find a good cleaner and fast to the apartments, and then take the bus to the first apartment. Then, the journey to the second apartment is on foot, and to the third by bus, many locations are in the city center. Travel time between apartments is considered part of working hours. Locations: Varies daily, and between them you use walking or bus-tube. Some locations are 5, 10, 15, 20, 25 or 30 minutes from the warehouse. Process: After the cleaning is complete, the apartment must be registered in the app, following all the steps to mark it ready for booking. Approximately 2 or 3 apartments per day are cleaned (apartments with 1, 2, 3 or 4 bedrooms, bathrooms, kitchen and living room). Clean linen is available in the apartments, in the hallway or indoors. Each block has a storage room on the ground floor with a vacuum cleaner, mop and other utensils and materials. Materials: Cleaning products are provided by the hotel. The staff must pick up toiletries (hygiene products, coffee, sugar, etc.) from the desk. Clean linen can be found when you arrive at the apartment, in the hallway, next to the apartments or in front of the doors. Dirty linen must be placed in transparent white bags and left in the hallway, in front of the door or in the mini-storage room in the hallway. We have handcarts with rollers. Instead, all apartments have a storage room on the ground floor, they have a vacuum cleaner and mop there, and every morning you find clean linen in the hallway of the building or in the apartments. You leave the dirty sheets and towels there in the hallway of the block or in the storage room in the building. After you finish cleaning the apartment, you have taken all the photos of the rooms/bathrooms/living room/kitchen/closets etc. and upload them to the application, the final step is: you have to leave a key in the apartment, take a photo of the key and the key serial number so that it can be seen in the photo and send it to the Supervision group, then, when you leave the apartment, make a video of locking the apartment and upload it to the application. Then the second key you have to leave outside, in the key safe box, and also take a photo as proof. They have an app for the flats. Manage: shows you what to do after you finish cleaning the apartment completely, you need to start taking pictures of the entire apartment, upload them to the app and check all the questions in the app. Image: Shows you how an apartment should be, how you should arrange things, how the bed should be made. And the last image shows you the image of the apartment door and the number at the entrance. Information: Shows you the address of the apartment, you just have to click on the address and you are redirected to the maps. It also tells you where to leave the trash or Laundry collection/drop-off point: Common area before the stairs, a small space on the right. But you have to understand that here you have to walk or take the bus and sometimes the metro to get to the apartments. They have 100 apartments in 15 different locations and you always have to report to 3 groups. The work here is a bit stressful because there is a lot of information, besides cleaning everything is done by phone and reported in the app and 3 WhatsApp groups. As I said, the time spent between the warehouse and the apartments and then the other apartments and back to the warehouse to bring the products back is included in the working hours.

    Immediate start!
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