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  • Cluster Maintenance Manager
    Cluster Maintenance Manager
    hace 9 horas
    £71750 anual
    Jornada completa
    Temple, London

    Job Ref: 13423 Branch: Apex Temple Court Hotel Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    hace 2 días
    Jornada completa
    London

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Senior Receptionist
    Senior Receptionist
    hace 2 días
    Jornada completa
    London

    Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Senior Receptionist at Roe, you will take charge of reservations, guest coordination, and front-of-house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service. Key responsibilities: • Oversee and manage the reception team, ensuring smooth guest arrivals and departures., • Handle reservations, seating arrangements, and guest flow to optimize the dining experience., • Train and mentor junior receptionists, maintaining high standards of service., • Manage phone and email inquiries, assisting with bookings and special requests., • Work closely with front-of-house and management teams to ensure seamless operations., • Maintain an organized and welcoming reception area. About you: • Previous experience as a Senior Receptionist or in a similar leadership role within hospitality., • Exceptional customer service, communication, and organizational skills., • Ability to multitask and remain calm under pressure., • A team player with leadership qualities and a proactive attitude., • Strong attention to detail and problem-solving skills., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

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    Sin experiencia
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  • Team Member (Monday to Friday, 12pm–3pm)
    Team Member (Monday to Friday, 12pm–3pm)
    hace 5 días
    £12.71–£13.21 por hora
    Jornada parcial
    London

    Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! The Role We're looking for a friendly, reliable, and energetic Team Member to join our team during our busy lunchtime service. This is a part-time position working Monday to Friday from 12:00pm to 3:00pm, making it ideal for someone looking for consistent weekday hours. As part of our team, you'll be responsible for providing excellent customer service, preparing customer orders, keeping the restaurant clean and organised, and helping to ensure our lunch service runs efficiently. You'll be working in a fast-paced environment where teamwork, a positive attitude, and great communication are key. What we're looking for: • Availability to work every weekday from 12pm–3pm, • A positive, can-do attitude, • Excellent customer service skills, • The ability to work well under pressure, • Reliability, punctuality, and a strong work ethic Previous hospitality or customer service experience is welcome but not essential, as full training will be provided. If you enjoy working with people, thrive in a busy environment, and are looking to join a supportive team, we'd love to hear from you! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be outgoing, pay attention to detail and solve problems with a smile! Your Benefits:  A generous 50% discount at any Urban Greens location.  Enjoy a complimentary meal during your shift.  Uniforms will be provided.  Join us to acquire new skills and thrive in your career, endless possibilities for promotions await you.

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  • Building Manager
    Building Manager
    hace 19 días
    £14110 anual
    Jornada parcial
    London

    Job title: Building Manager Reports to: Premises Clerk Location: Ealing Quaker Meeting House, 17 Woodville Road, W5 2SE Contract: Fixed term of 18 months with the possibility of becoming permanent Hours: 15 hours per week onsite Salary: £14,110 (reviewed annually) Closing Date August 7th, 2026 Interview Date August 17th, 2026 Purpose of the Role The Building Manager is responsible for ensuring the Quaker Meeting House is safe, welcoming, well-maintained, and effectively managed as both a place of worship and a community venue. The role oversees the day-to-day operation of the building, including maintenance coordination, room hire and lettings, contractor management, administration, and support for health and safety compliance, in line with Quaker values and Meeting policies. Key Responsibilities The Buildings Manager will: · Support increased and appropriate use of the Meeting House through lettings aligned with Quaker values and Meeting policies. · Manage relationships with hirers and building users. · Oversee the day-to-day running of the building and associated administration. · Supervise cleaning staff and coordinate contractors and maintenance services. · Support safeguarding and health and safety compliance by ensuring required checks, records, and procedures are maintained. · Help maintain the Meeting House as both an attractive community venue and a place of worship. Location and flexible working · The post holder will be employed by London West Area Meeting. · The role is site-based. · Flexible and family-friendly working arrangements will be considered where operationally possible. · Occasional evening and weekend work may be required. Principal Tasks Hirings and Income Development · Promote room hire and develop lettings opportunities consistent with Quaker values. · Market the Meeting House through appropriate digital and local channels. · Manage enquiries, bookings, hire agreements, and invoicing. · Coordinate bookings and balance the needs of hirers and Meeting activities. · Monitor local venue hire rates and gather feedback to improve uptake. · Build relationships with local Meeting Houses and community organisations where appropriate. Building Operations · Oversee the smooth day-to-day operation of the Meeting House. · Liaise with contractors, utilities, and relevant property organisations regarding maintenance and repairs. · Coordinate maintenance works and monitor contractor performance. · Prepare rooms and move light furniture as required for worship and hirings. · Conduct routine building and security checks, including supporting testing of fire alarms and access systems. · Maintain accurate records relating to maintenance, compliance, and building use. · Act as a keyholder and undertake lone working where required, following agreed procedures. Reporting and Administration · Work with the Treasurer to maintain records relating to hirings and building use. · Prepare reports for the Premises Committee and contribute to monitoring income and building use. · Provide quarterly updates to the Premises Committee against agreed objectives. · Support basic financial administration. Person Specification Essential · Sympathy with Quaker values and commitment to an inclusive and respectful environment. · Excellent written and spoken English. · Strong organisational and communication skills. · Ability to manage competing priorities and work independently. · Experience in building, facilities, venue, or operational management. · Experience coordinating contractors or service providers. · Ability to maintain accurate administrative and financial records. · Ability to work appropriately with vulnerable users and follow safeguarding procedures. · Competence in Microsoft Office and Google applications. · Willingness to learn and use Hallmaster booking system (training provided). · Ability to undertake lone working and keyholding responsibilities. Desirable · Experience in marketing, venue hire, or income generation. · Experience working with volunteers, committees, or community organisations. · Experience using social media, particularly Instagram and Facebook. · Knowledge of the local area. · Experience in a faith, charity, or community setting. General · Attend regular supervision and appraisal meetings. · Build effective relationships with Ealing Quakers, relevant committees, London Quaker Property Trust (LQPT), and London West Area Meeting (LWAM). · Comply with Meeting policies, including safeguarding, equality, data protection, and health and safety. · Support trustees in maintaining health and safety compliance; overall responsibility remains with Trustees. · London West Area Meeting is committed to safeguarding children and vulnerable adults. The successful applicant will be required to comply with safeguarding policies and complete a standard DBS check. Benefits Pension Contribution: 8% employer, 3% employee Annual leave: 33 days (pro-rata 99 hours annual leave per annum) including public holidays over a 12- month period. Application Process To apply please send a CV and a cover letter of not more than two A4 pages, demonstrating how your skills experience and aptitudes fit this role enquiries Interviews will be held in person in Ealing within two weeks of the closing date. Shortlisted applicants will be offered the opportunity for a visit to the Meeting House. A DBS check is required for this job. Quaker Meeting, part of London West Area Meeting (charity number 1134215)

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  • Experienced Server
    Experienced Server
    hace 1 mes
    £13–£15 por hora
    Jornada completa
    London

    We are seeking a dynamic and experienced Waiter/Waitress to join our vibrant dining team. In this role, you will be the face of our establishment, delivering exceptional service that creates memorable guest experiences. Your energetic approach and attention to detail will ensure guests feel welcomed, valued, and satisfied from the moment they walk through the door. This position offers an exciting opportunity to showcase your food industry expertise in a lively, fast-paced environment dedicated to fine dining and outstanding hospitality. Responsibilities • Greet guests warmly and assist them with seating arrangements, providing a welcoming atmosphere from the start., • Deliver food and drinks promptly while maintaining high standards of presentation and quality., • Upsell menu items and specials confidently to enhance guest satisfaction and increase sales., • Maintain thorough knowledge of menu offerings, including food preparation details, wine pairings, and dietary accommodations., • Ensure food safety and sanitation standards are consistently met through proper handling, serving, and cleaning procedures., • Manage guest relations by addressing questions or concerns professionally, fostering a positive dining experience., • Assist with bussing tables, resetting stations efficiently, and supporting kitchen staff when needed to ensure smooth operations during busy hours., • Utilize OpenTable for reservations management and coordinate with host/hostess staff to optimize seating flow., • Handle cash transactions accurately and perform basic math calculations for billing purposes. Qualifications • Required 3 years experience as a Waiter/Waitress in a restaurant setting, preferably with fine dining or brunch experience., • Exceptional customer service skills with a friendly, energetic demeanor., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Excellent time management skills to ensure timely service during peak hours., • Familiarity with food safety protocols, sanitation standards, and proper food handling techniques., • Previous experience with food industry tools like OpenTable for reservations management is a plus., • Basic math skills for accurate cash handling and billing procedures., • Knowledge of culinary processes or kitchen experience is advantageous but not required., • Strong communication skills and the ability to build rapport with guests and team members alike. Join our team if you’re passionate about delivering outstanding guest experiences in a lively setting! We value energetic individuals who thrive on teamwork, uphold high standards of hospitality, and are eager to grow their career in the food service industry.

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  • Head of Brand and Growth
    Head of Brand and Growth
    hace 1 mes
    £24000–£28000 anual
    Jornada completa
    London

    We are seeking an experienced and dynamic Head of Brand and Growth to lead our marketing initiatives and drive the expansion of our culinary brands. This pivotal role will be responsible for defining our brand strategy, enhancing market presence, and fostering significant growth across our restaurant and catering operations. Key Responsibilities: • Develop and execute comprehensive brand strategies to elevate brand recognition and customer loyalty., • Plan and manage marketing campaigns across various channels, including digital, social media, and traditional media., • Analyze market trends and consumer behavior to identify new growth opportunities and optimize marketing efforts., • Oversee digital marketing, content creation, and online presence to engage our target audience effectively., • Collaborate with operational teams to ensure brand consistency and drive customer acquisition and retention., • Monitor and report on marketing performance, utilizing data to inform future strategies. Requirements: • Proven experience in brand management, marketing, or a similar growth-focused role, preferably within the fast-food, restaurant, or catering industry., • Strong understanding of brand development, digital marketing, and market analysis., • Excellent communication, leadership, and analytical skills., • Ability to work strategically and operationally in a fast-paced environment., • A passion for food and delivering exceptional customer experiences. What We Offer: • The opportunity to shape the brand identity and drive the growth of a dynamic and evolving food business., • A challenging yet rewarding role with significant impact potential., • A collaborative and supportive work environment.

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  • Sales Associate
    Sales Associate
    hace 2 meses
    Jornada parcial
    London

    Role OverviewWe are seeking highly motivated, resilient, and camera-confident Remote TikTok Sales Associatesto drive commercial growth for our premium digital course. This is a 100% freelance, performance-based position built for strategic creators and hungry sales professionals who want absolute control over their schedule and income.You will have complete autonomy to choose your own hours, design your own angles, and work from anywhere. Your sole objective is to utilize TikTok’s organic reach—through high-converting short-form videos and TikTok Live streaming—to funnel traffic through your unique digital link. Uncapped Leverage Compensation • Base Salary: £0 (Strictly 100% Commission-Based / Independent Contractor)., • Commission Rate: 40% net commission on every single £100 course unit cleared through your unique tracking link., • Payout Mechanics: Direct revenue sharing. You are paid directly after the payment successfully clears our platform gateway. Key Responsibilities • On-Camera Production: Consistently create, edit, and post engaging organic short-form videos on TikTok or execute high-impact TikTok Live sales streams., • Requirements & Qualifications, • Platform Mastery: Must have an active TikTok account and a deep understanding of the platform’s current algorithm, trends, and live-streaming features., • Camera Confidence: Must be entirely comfortable appearing on-camera to deliver persuasive pitches and engaging video content., • Determination & Drive: Highly determined, self-disciplined, and comfortable operating under an uncapped commission structure where your execution dictates your income., • Digital Workspace Access: Must have Microsoft Teams downloaded on your device for daily communication and strategy syncs., • Sales experience, • What We Provide, • Exclusive Asset Access: We provide you with your unique affiliate tracking link and full access to our distribution tracking dashboard., • Product Samples: Approved creators will receive direct product samples and course materials to use for content creation, reviews, and live demonstration purposes., • Compliance, Brand Standards & Workspace Code, • Contractor Legal Shield: This role is an Independent Contractor / Freelance position. Associates are responsible for your own tax declarations, and this role does not constitute permanent corporate employment., • Sales experience Work Location: Remote

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