Claims Recovery Representative Damage Recovery Unit - Aldershot
6 days ago
Aldershot
Overview Hours: • Full time (40hrs) Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you! Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities Damage Recovery • Reviewing damage claims and assigning collection strategies, • Negotiating with individuals, insurance companies, corporate customers and credit card companies, • Maintaining accounts of collections and incoming payments on claim files, • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports, • Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters, • Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed, • Determining what claims must be worked in order to obtain payment The career path within the department is as follows: • Recovery Assistant, • Recovery Representative, • Senior Recovery Representative, • Recovery Lead Representative (Team Leader), • Recoveries Supervisor We are looking for motivated employees with a great work ethic to join our team, who have the following skills: • Demonstrated ability to make decisions, • A competitive spirit and the drive to meet targets and deadlines, • An ability to work independently and as part of a team, • Excellent communication skills and attention to detail, • Be understanding of the sensitivity of customers personal documentation and information, • Proven negotiation skills