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The position: We are seeking a dynamic and experienced Account Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills. Working Hours: Monday-Friday // 09:00-17:00 Salary: £35,000 Contract Type: Permanent Location: TW6 3AQ Role of an Account Manager: • Build and maintain strong, positive relationships with key client stakeholders., • Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly., • Act as the main point of contact between the client and the agency, ensuring client needs are understood and met., • Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met., • Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement., • Implement continuous improvement initiatives to optimise productivity and reduce attrition., • Ensure accurate and timely processing of payroll for temporary workers., • Manage compliance with relevant labour laws, including working time regulations,, • health and safety, and wage guidelines., • Address any payroll or compliance issues as they arise., • Proactively address any issues related to recruitment, performance, or client expectations., • Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations. As an Account Manager, you will need to have: • Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector., • Experience working within the e-commerce or logistics sectors is desirable., • Strong leadership and team management skills, with the ability to motivate and guide a diverse team., • Excellent communication and interpersonal skills, with the ability to build strong client relationships., • Solid understanding of payroll and HR processes, along with knowledge of labour regulations., • Knowledge of recruitment technology and management software is desirable., • Strong analytical and reporting skills, with a focus on delivering results., • Ability to thrive in a fast-paced, high-volume environment. What we offer: • Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years), • Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days, • Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents, • Enhanced Maternity & Paternity Pay to support your family journey, • Life Assurance Cover for peace of mind (after 1 year of service), • Medicash Health Plans to support your wellbeing (after 1 year of service), • Salary Sacrifice Pension Scheme with Penfold, to help secure your future, • Mental Health Support through our partner Therapy Chat, • Sabbatical Scheme to recharge and refocus, • Cycle to Work Scheme for an eco-friendly commute, • Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups What We’re About At Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms. We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans. And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank. We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America. But there’s a missing piece. You. Join our community If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard. When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger. We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Delivery Postie with Driving Job reference: 328895 Location: Sutton Delivery Office, SM1 1AA Job type: Permanent contract. Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 08:00-15:00 or 12:00-19:30 Due to operational demand, you will be required to work until 9pm due to the busy holiday season and to work Sundays (Parcel Delivery). There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey. Each year, we make billions of deliveries possible. Whatever the weather, come rain or shine, we show up. Because for us, it’s personal. For every person, from every walk of life, we deliver. From exam results and tax returns, to wedding invites or online purchases. You could be part of it. Part of the fabric of the nation, bringing trust to the doorstep. A Postie. Delivering for your local community, because you care about the people. The excited faces that open front doors and the small businesses run from bedrooms. It’s a physical job – but it keeps you fit. Interested? Join us and make a difference to the place you call home. A Bit About You • Upbeat, independent and self-motivated, • Organised, punctual and ready to deliver great customer service, • Think of yourself as a people-person and a friendly face in the community, • Happy walking for long periods and working outside in any weather, • Has a strong sense of community and takes pride in what you do, • Has a full UK manual driving licence with no more than 6 penalty points What We Do For You To deliver on our ambition we want the best and that’s why we’re delighted to offer competitive pay and benefits for a permanent role within our sector. For bringing your best and serving our customers with pride, you can expect to receive: • A guaranteed hourly rate of £15.50p/h (paid monthly and adjusted to your working hours)., • Paid overtime, with an enhanced rate of x1.25 for any hours worked over 40 hours a week., • 22.5 days holiday, rising with length of service (adjusted to your working hours if below 40 hours a week) and the option to buy extra leave each year., • Full uniform provided, • Company pension scheme with competitive contribution rates, • Lots of opportunity to develop a career, including our trainee manager roles and Apprentice Schemes, • Excellent family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave, • Your Wellbeing - you and your family have 24/7 free access to services and tools to help support your physical and mental health, including financial and social support and advice, • Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership, • Free stamps at Christmas Please note: For candidate search purposes, roles offering between 35-40 hours per week are listed as full-time. However, any role under 40 hours per week will be classified as part-time in the employment contract. Time to apply Ready to become a Postie and deliver for the people in your local community? Hit the apply button now. If your application is successful, the first step will be to invite you to an interview, so please expect an update from one of our recruiters shortly. Please click ___, which will take you to the Information Checklist which lists the acceptable documents. In addition, please also view the Health Matrix, as this provides details of health-related elements you may need to consider. Please ensure your contact details are up to date when submitting your application. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here: ___