Office Supervisor
hace 3 días
Walton on Thames
Company Description Cavan Bakery has been passionately crafting fresh artisan bread, cakes, and pastries since 1929, delivering delicious food and exceptional customer service. Serving a growing chain of shops and an array of wholesale customers across London and the Home Counties, the business continues to evolve its offerings to remain relevant and innovative. With nearly 100 years of craft heritage, Cavan Bakery is committed to upholding the tradition and quality of its products while embracing modern trends. Joining Cavan Bakery means becoming part of a trusted name in artisan baking with a commitment to excellence and innovation. About the Role We are currently seeking an Office Supervisor to join our busy Head Office team. The Officer Supervisor is responsible for the accurate processing of wholesale and retail orders, maintaining office systems, and ensuring efficient daily administration. The role includes day-to-day oversight of one Office and Wholesale Assistant and coordination of administrative workflow. The successful candidate will learn our in-house ordering systems and act as a key communication link between customers, bakery production, retail shops and the management team. Key Skills (Required) • Fully computer literate including Microsoft Word and Excel, • Excellent communication skills and professional telephone manner, • Strong organisational ability, • Flexible and proactive team player, • Comfortable working to deadlines and urgent tasks, • Problem solving under pressure, • Problem solving under pressure, • Fluent written and spoken English, • Previous order processing experience desirable Core Responsibilities Wholesale / Retail Administration • Input and administer daily wholesale and retail orders accurately, • Handle incoming customer calls and enquiries, • Liaise with wholesale customers and retail shops to resolve issues, • Administer end-of-day production output, • Coordinate with bakers, drivers and shop teams daily, • Oversee the management of new wholesale account enquiries, • Maintain accurate records and office systems, • Order and manage stock of office and bakery stationery, • Provide general administrative support across the management team, • Escalate operational issues appropriately Supervisory Responsibilities • Day-to-day oversight of one Office and Wholesale Assistant, • Work allocation and workflow coordination, • First-line performance feedback, • Absence coverage planning, • Ensuring admin continuity during busy periods This role focuses on coordination and support rather than formal management. Hours of work Full time, Monday to Friday, 8:30am – 5:00pm. The role requires cover on alternate Saturdays (approximately 2–3 hours, depending on office needs). Time worked on Saturdays will be taken back as time off in lieu on the following Monday morning. Salary & Benefits • £30,000 per annum, • 28 days holiday (including public/bank holidays), • Workplace pension scheme, • On-site parking, • Social events, • Cycle to work scheme, • Free bread allowance, • 50% discount off all Cavan Bakery products, • Free lunch (when working), • A box of cakes on your birthday, • Employee assistance 24/7 helpline offering free confidential advice and support Inclusion & Diversity At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. 'Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.'