Charity Shop Manager
1 day ago
Bangor
Job Title: Charity Shop Manager Location: Bangor, Northern Ireland Employment Type: Full-time permanent Salary: £33,500 DOE Job Overview We are seeking a motivated and organised Charity Shop Manager to oversee the daily operations of our retail shop. This role is responsible for maximising sales, managing volunteers, and ensuring the shop provides a welcoming and positive experience for customers while supporting the charity’s mission. Key Responsibilities • Oversee the day-to-day running of the shop, ensuring it is clean, safe, and well-presented, • Manage stock donations, including sorting, pricing, and displaying items effectively, • Ensure compliance with health and safety regulations and retail standards, • Handle cash, operate the till, and complete daily financial reconciliations Sales & Performance • Maximise income through effective merchandising and pricing strategies, • Monitor sales performance and implement improvements where needed, • Organise promotions, seasonal displays, and special sales events Volunteer Management • Recruit, train, and support a team of volunteers, • Create staff/volunteer rotas to ensure adequate shop coverage, • Foster a positive, inclusive, and motivating team environment Customer Service • Deliver excellent customer service and ensure a welcoming atmosphere, • Handle customer enquiries, complaints, and feedback professionally Administration • Maintain accurate records of sales, donations, and Gift Aid (if applicable), • Liaise with the charity’s head office or regional management, • Ensure proper documentation and reporting procedures are followed Essential Skills & Experience • Previous experience in retail, customer service, or a supervisory role, • Strong organisational and time management skills, • Ability to lead and motivate a team, including volunteers, • Good communication and interpersonal skills, • Basic numeracy and IT skills Desirable • Experience working or volunteering in the charity sector, • Knowledge of visual merchandising, • Experience managing stock or donations Personal Attributes • Friendly, approachable, and enthusiastic, • Reliable and responsible, • Flexible and adaptable, • Passionate about supporting charitable causes Additional Information • Weekend and occasional evening work may be required, • Training and ongoing support will be provided