VIP Global Mobility Relocation Manager
hace 6 días
London
Our client, a leader in relocation services, is expanding and seeking a skilled Global Mobility Relocation Manager to join their dynamic UK-based team. This role will cater to VIP and high-net-worth individuals, providing high-touch global mobility and destination services to ensure a seamless, ‘white-glove’ relocation experience. As a VIP Global Mobility Relocation Manager, you will oversee the relocation journey from start to finish, guiding assignees and their families with bespoke, high-level support. This role requires a blend of expertise in global mobility, relocation, and destination services, ensuring each transition is smooth and efficient for your clients. Key Responsibilities • Coordinate and manage the full lifecycle of the relocation and global mobility services for VIPs and HNW individuals., • Oversee complex caseloads with a commitment to providing high-quality client service and maintaining strict confidentiality., • Collaborate with destination service providers and manage supplier relationships to deliver tailored relocation experiences., • Coordinate destination services, such as home search, school placement, tenancy management, and temporary housing., • Facilitate door-to-door shipment logistics, including handling household goods and high-value items., • Serve as an expert advisor on international relocation policies, procedures, and best practices., • Provide concierge-level support for special requests, such as luxury goods relocation, hiring private jets, and sourcing bespoke services., • Manage customs documentation and logistics for international moves, ensuring compliance and smooth transitions., • Act as a strategic partner with HR and global mobility teams to support seamless employee transitions., • Maintain accurate records and manage data with meticulous attention to detail., • Support client review meetings and presentations to showcase service success and client satisfaction. Skills and Experience Required • A minimum of 5 years in relocation or global mobility services, with a focus on VIP and executive-level client care., • Prior in-house global mobility or client-side experience is highly advantageous., • Expertise in handling international relocations, especially for senior executives and high-net-worth individuals., • Comprehensive understanding of the relocation process, including international household goods transportation., • Solid knowledge of the UK property market for rentals and purchases, with an understanding of relevant property law and tenancy requirements., • Commercial acumen to optimise service profitability while delivering high-touch client experiences., • Exceptional relationship-building abilities, with the confidence and poise to interact with clients at all levels., • A consultative, proactive approach to problem-solving and client management., • Excellent verbal and written communication skills, coupled with strong presentation abilities., • High attention to detail in data and records management, ensuring accuracy in all documentation., • Flexibility and adaptability, thriving under pressure and maintaining composure in a fast-paced environment., • Proven organisational skills, managing time effectively and prioritising tasks efficiently., • A commitment to learning and professional growth, demonstrating initiative in skill development., • A passion for delivering first-class client service with a deep interest in global mobility., • Proficient in English; fluency in French is highly advantageous.