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Assistant Service Manager Salary: £35,000–£45,000 + Bonus Location: Torbay, Devon Role Overview An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction. This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment. Key ResponsibilitiesLeadership & Team Management • Support the Service Manager in the daily running of the service department., • Lead, motivate, and develop Service Advisors and support staff., • Conduct team briefings, coaching sessions, and performance reviews., • Manage staff absence, holiday planning, and departmental cover.Customer Experience, • Ensure outstanding customer service throughout the customer journey., • Resolve complex customer concerns and escalated complaints., • Monitor and improve Customer Satisfaction Index (CSI) performance., • Build strong customer relationships to encourage repeat business.Operational Managemen...