Child Maintenance Service - National Bailiff SPOC
3 hours ago
Birkenhead
The National Bailiff SPOC is a specialist role, and the successful candidate will be responsible for reviewing existing processes, resource, systems and making or overseeing changes to business infrastructure and when necessary, aligning with business priorities and requirements. The National Bailiff SPOC s upports colleagues in understanding their role in the wider business and clarifying the reasons behind company re-structure, change and implementation ensuring new processes land correctly and with fluidity. Main responsibilities: • Be the first point of contact for escalation and welfare cases for CMS, DWP Contract Management Team (CMT) & Supplier., • Identify and escalate queries and portal workflow issues in liaison with CMT& Supplier at pace to progress effective resolutions., • Act as a point of contact between CMT, Supplier and CMS to raise and resolve security issues and complaints to bring them to a successful conclusion., • Represent and promote CMS positively being aware of reputational damage at performance and adhoc meetings., • Provide support, coaching and upskilling to CMS Enforcement colleagues for Supplier portal and case queries., • Identify opportunities for innovation by recognising trends on data provided and communicate these to CMT to support and enable Change Requests to the contract to obtain maximum value for money., • Collaborate, suggest and support implementation of internal (CMS Enforcement) positive changes to enable successful business continuity to deliver performance results & measurable improvements., • Engage with other Government and external departments as appropriate., • Download from Supplier portal for performance monitoring all data and adhoc case reports., • Super User/ manage access for all CMS users - Add, remove, manage user access to supplier portal and maintain adhoc compliance checks, liaising with CMT as appropriate., • Collaborate with CMT & Commercial Colleagues to communicate and support ongoing and future Business Requirements for current and future procurements., • Work in conjunction with CMT to seamlessly support operational delivery of successful contract mobilisation and exit., • Prepare briefings on Bailiff performance data to CMS senior leaders as appropriate., • Compile weekly and monthly performance data and provide commentary on performance trends., • Support partner relationships (face to face, Microsoft Teams) and feed into CMTs Supplier Performance Review meetings providing operational perspectives and feedback., • Support CMT to ensuring Suppliers adheres to all DWP policies and procedures, including quality and security., • Provide 100% invoice validation.Person specification Your personal statement will be assessed against the following essential criteria. Please ensure you providespecific, evidence-based examplesthat clearly demonstrate how you meet each one. Candidates should be able to demonstrate: • Strong engagement skills and have the ability to build collaborative relationships and credibility with colleagues, leaders, external stakeholders and Senior Leadership Team(Lead Criteria), • Proven operational experience demonstrating exceptional written and verbal communication, combined with confident and effective decision making, • Ability to critically analyse complex Management Information to identify areas for improvement, • Have a proven track record of delivering excellent customer service in a fast-paced environment to meet challenging deadlines and priorities Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Leadership, • Communicating and Influencing, • Working Together Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. New entrants are expected to join on the minimum of the pay band. Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity. Annual Leave 23 days annual leave rising with service to 30 days, plus public holidays. Flexi Time Access to flexible working hours scheme will be available. Hybrid Working This job role may be suitable for hybrid working, which is where an employee works 60% of the week in their DWP office and 40% of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working - including whether a hybrid working arrangement is suitable for you - will be discussed with you prior to you taking up your post. Working Hours The Departments contracted working hours are: • Monday to Friday:07:45 to 20:00, • Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks). See the Candidate Pack for more of the benefits available to as a Civil Servant. Things you need to know Eligibility Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should only apply for roles where theycan reasonably commute to and from their selected home office location daily. Training During the initial 11 weeks of your employment, you must attend full-time (42 hours per week), 100% office-based training. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. As part of the application process, you will be asked to submit a CV and a 1000 word Personal Statement. Further details around what this will entail are listed on the application form. Important Information Regarding Anonymisation When completing your application form, CV and personal statement you must remove any personal details that could be used to identify you. This includes name and contact details which might usually appear on a CV or personal statement. Failure to do so will result in your application being withdrawn. Personal Statement Write an evidence-based statement demonstrating your suitability for the role, reflecting on the essential criteriaoutlined in the Job Description. Your evidence-based statement should be no longer than 1000 words. Avoid generalised claims focus instead on specific examples that highlight your achievements. For each example, explain the context, the challenges you faced, the actions you took, and the outcomes you achieved. Sift The sift panel will assess your evidence-based statement to evaluate your experience, skills, and knowledge against the essential criteria outlined in the job advert. To progress to the next stage of the application process, you must provide clear and sufficient evidence demonstrating how you meet these criteria. If we receive a high volume of applications, an initial sift may be conducted using the lead criterion: Strong engagement skills and have the ability to build collaborative relationships and credibility with colleagues, leaders, external stakeholders and Senior Leadership Team Candidates who pass this initial sift may either proceed to a full sift or be invited directly to interview. CV Your CV is for reference/context only and is not scored, put the main content of your evidence and skills in your personal statement. Interview The interview will assess yourbehaviours and strengths. For the purposes of the selection process, the Lead Behaviour will be Making Effective Decisions. Your interview will be conducted by video (MS Teams). See the Personal Statement Guidance and Candidate Pack attachments for full details of the application and selection process. Approximate campaign timeline: Sift Period: 1 - 3 October Interviews: 16-17 October Sometimes we might decide to invite all candidates straight to interview without assessing the written application evidence, therefore sift and interview dates are subject to change. Plagiarism and AI Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Further Information Find out more about Working for DWP A reserve list may be held for a period of 3 months from which further appointments can be made. If your application is successful but we are unable to offer you a post immediately, you may be placed on this reserve list. Please note the following: • If you are offered the role you originally applied for, in a location you selected as a preference, and youdeclinethe offer or areunable to take up the post within a reasonable timeframe, you will bewithdrawn from the campaign and removed from the reserve list, except inexceptional circumstances*. All further appointments from the reserve list will be made inmerit order. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . Provisional Offer of Employment If you receive a provisional offer of employment, please note that the pre-employment checking process can take up to8 weeksfor external candidates. (Refer to the candidate pack for details regarding the required documentation.) In some cases, aconditional offermay be made. This means you could begin your role before all checks are completed. However, if any of the outstanding checks are unsuccessful, your employment may be terminated. Criminal Record Check If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. DWP Employees New entrants are expected to join on the minimum of the pay band. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Jim Campbell Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments HEO Bailiff SPOC Candidate Pack VN421824 Opens in new window (pdf, 1067kB) Personal Statement Guidance Opens in new window (docx, 51kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 68kB)