Management

JOB DESCRIPTION: SITE SPECIALIST ** Reports to: Program Manager** ** Department: Program** ** Supervision: YES** ** Effective Date: March 2025** PURPOSE STATEMENT: The Site Specialist will lead the day-to-day operations of the assigned program sites. This role is expected to provide a safe, caring, and enriching environment for groups of children at designated program sites. About Big Thought: Big Thought equips youth in marginalized communities to imagine and create their best lives and world. The secret that makes our work uniquely effective is the powerful combination of our social and emotional focus, experiential learning, community-centered partnerships, inclusion/equity lens and future focus. Throughout our 30+ year history of innovation, Big Thought has become a national model in arts education, out of school time systems, summer learning and juvenile justice intervention. Now, we’re one of six community partnerships in the U.S helping scale national best practices in Social and Emotional Learning (SEL). We take direct-to-youth programs and resources to communities with the greatest needs and share our evidence-based best practices with other nonprofits and organizations through a suite of consultation services including professional development, curriculum design and technical assistance. ** #Big Thought Way:** Big Thought brings relentless optimism, innovation, and imagination to everything we do. Our kids come first, and we use a collaborative, all hands-on deck approach to ensure that they are served well. ** Pay Rate: Starting at $25 per hour** ESSENTIAL JOB DUTIES: - Have a consistent site presence outside of programming, including but not limited to: school events, PTA engagements, in-school needs, etc. - Forge relationships with parents (both in- and out-of-program) and school faculty and staff. - Ensure the safety of children at all times, including arrival & departure. - Monitor a consistent headcount of children and report as appropriate - Support HQ functions across different areas, potentially including: hiring, student files, training support, supply purchases, and data tracking. - Seek out and incorporate best practices across out-of-school time programs and learning. - Refer parents, youth & staff to community resources as appropriate - Coordinate and manage the collection of assessment data including staff files and training records - Assist with planning and activities including budget preparation and /or input - Support other campuses, as needed. ** MINIMUM QUALIFICATIONS:** - High School diploma plus other coursework - Experience leading or supervising a plus - Experience in a non-profit - Bi-lingual a plus - High degree of EQ (emotional intelligence) ** ADDITIONAL REQUIREMENTS:** - Must have reliable transportation - High comfort level with changing priorities - Ability to communicate effectively - Must consent to a thorough background check - Proficiency in current technology ** PHYSICAL WORK ENVIRONMENT:** To perform the duties of role successfully, you may regularly be required to: sit, stand, or stare at computer screen for long periods of time; participate in external activities; use various office equipment, some manual; work in environment with loud sounds, multiple distractions, and interruptions; be exposed to extreme hot or cold temperatures on occasion. Note: BIG THOUGHT ASPIRES TO BE A WORKPLACE OF INCLUSION & EQUITY. WE VISUALIZE A WORKPLACE THAT PROVIDES AN EXCEPTIONAL EMPLOYEE EXPERIENCE. WE BELIEVE A BASELINE REQUIREMENT TO ACHIEVE OUR VISION IS EVERYONE TREATED WITH DIGNITY AND RESPECT –REGARDLESS THE ISSUE AT HAND. Employees of Big Thought are expected to participate in mission driven activities, meetings, committees, etc. BT is based on a team environment and an openness to always “lend a hand” as appropriate to another employee. All employees are required to adhere to BT policies and procedures. All employees may expect to perform duties as assigned. In addition, all employees may be assigned “other” duties in the spirit of teamwork.

We are seeking detail-oriented and reliable individuals to join our team as Mystery Shoppers. As a Mystery Shopper, you will play a crucial role in evaluating the quality of customer service and overall experience at various businesses. Your feedback will help us improve our services and ensure that we meet our customers’ expectations. Responsibilities: Conduct covert visits to assigned businesses, posing as a regular customer. Evaluate customer service, product quality, cleanliness, and staff behavior during your visit. Engage with employees to assess their knowledge, friendliness, and professionalism. Make purchases or interact with services as needed to evaluate the entire customer journey. Document your observations and experiences in detailed reports after each visit. Submit completed reports within the designated timeframe specified by the employer. Maintain confidentiality throughout the mystery shopping process. Requirements: Minimum age of 18 years; some assignments may require candidates to be at least 21 years old if age-sensitive products are involved. High school diploma or equivalent preferred; previous experience in retail or hospitality is advantageous. Strong written and verbal communication skills are essential for preparing clear reports. Excellent attention to detail and ability to remain objective while evaluating services. Ability to work independently with no supervision and meet deadlines consistently. Access to reliable transportation and a smartphone or computer for report submissions.