Team Member

Under general supervision, the Customer Service Representative at Iex Group is responsible for maintaining and increasing market share by satisfying existing and new customer needs and meeting management/department objectives. This role involves coordinating customer service with all departments within the organization, developing close working relationships with customers, and selling products, services, ideas, uses, and applications to meet sales and profit objectives. Responsibilities Identify customer and department needs and satisfy them effectively. Maintain and develop assigned customer base. Working knowledge of all products and categories to drive penetration of existing accounts. Cross-train and foster solid working relationships within department and with other departments. Input orders into computer system. Sell all major product categories through the presentation of new products, services, ideas, uses, and applications. Responsible for creating and maintaining necessary company and customer files. Manage daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned. Support company sales and gross profit projections and goals as needed. Adhere to operational procedures. Attend meetings as scheduled and work with sales team. Advance education and knowledge of products, company, and industry. Attend department sales meetings and participate in other activities as requested. Work different days, hours, and overtime as needed. Adhere to all applicable GMP, personal hygiene, and SQF policies and procedures. Perform other duties as required.

JOB BRIEF: We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. RESPONSIBILITIES: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers REQUIREMENTS/SKILLS: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma.