Senior Conversational AI Solutions Architect & Strategist
20 days ago
Philadelphia
Job DescriptionCompany Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a highly experienced Senior Conversational AI Solutions Architect & Strategist for a fixed-term consulting engagement of 2.5 to 3 months, requiring a minimum commitment of 20 hours per week to lead the assessment and strategic definition for a mission-critical, next-generation AI product line. You will drive a definitive recommendation on the "how" and "if" of building a core AI Receptionist solution, defining both the optimal microservice architecture and the successful Go-to-Market (GTM) strategy. This role requires a unique blend of deep expertise in modern Conversational AI technologies (e.g., LLMs, NLU, TTS) and a strong business acumen to architect a winning solution blueprint and roadmap. Responsibilities: • Lead Strategic Assessment: Conduct a comprehensive assessment to deliver a definitive recommendation on an "all-in build" versus an "Integrator-Architect" hybrid model for core AI components., • Microservice Architecture Definition: Perform a detailed "build-vs-partner" analysis for key microservices, including Intent Recognition, Task-Oriented Actions, Real-time Sentiment Analysis, and branded Voice/Language Services., • Cloud Strategy & Analysis: Conduct a comparative analysis of primary cloud providers (GCP, AWS, Azure) to recommend the optimal platform for hosting specialized, low-latency AI and conversational workloads., • Platform Integration: Define the API-first architecture and integration plan required for the AI to execute external actions (e.g., CRM updates, Directory Integration, presence routing)., • Architectural Gap Analysis: Identify core architectural changes needed within existing platform infrastructure to meet the real-time, low-latency demands of the new AI product., • Product & GTM Strategy: Define the market fit, conduct User and Buyer Persona Analysis (including white-label reseller models), and propose the final packaging and pricing strategy (e.g., "AI-Premium" SKUs)., • Executive Deliverables: Synthesize all findings into a comprehensive report, including a Microservice Architecture Blueprint, a detailed "Build vs. Partner" decision matrix, and a clear, phased 18-month strategic roadmap., • Stakeholder Management: Plan and lead high-level kickoff meetings, detailed technical workshops, and executive roadmap presentations.Qualifications, • 5+ years of experience in Solutions Architecture, Technical Strategy, or Management Consulting focused on cutting-edge software products., • Expertise in Conversational AI: Deep understanding of the architectural components required for modern AI Agents, including Intent Recognition, multi-turn dialogue management, and real-time voice services (TTS/ASR)., • Architecture Design: Proven experience defining and detailing microservice architectures, including API integration strategies (A2A/API-first) and managing complex, distributed systems., • Cloud Agnostic Strategy: Experience conducting comparative analysis and making formal recommendations on optimal cloud infrastructure (e.g., based on specialized AI services available in GCP, AWS, or Azure)., • Product Strategy: Experience defining market fit, conducting persona analysis, and contributing to GTM, packaging, and pricing strategies for new technology products., • Communication: Exceptional ability to synthesize complex technical findings into clear, executive-level presentations, reports, and roadmaps., • Direct experience with or knowledge of the architectural components used in the current AI Agent stack (e.g., LangChain, real-time voice and synthesis APIs)., • Background in Unified Communications (UCaaS), Contact Center (CCaaS), or enterprise telephony/call routing systems., • Experience structuring product offerings for a reseller/Managed Service Provider (MSP) channel model., • Familiarity with the technical challenges of real-time language translation or voice cloning. Additional Information We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth., • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program., • Work From Anywhere Culture: make the most of the flexibility that comes with remote work., • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities., • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries., • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.