Field Service Technician - Remote
hace 10 días
Fayetteville
Job Description Position Summary: Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA. The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and/or industrial ovens, and proofing technology. Primary Responsibilities · Supervise mechanical and electrical installation of equipment. · Service and maintenance of existing AMF equipment. · Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment. · Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts. · Act as a technical resource for the customer to operate AMF equipment at maximum potential. · Identify and communicate new equipment opportunities to the outside sales force. · Phone troubleshooting for customer breakdowns. · Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout. · Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports. · Provide feedback to engineering for technical problem solving · Promote parts, kits, and service for all AMF-installed equipment. Essential Requirements • Three (3) years of field service experience in the food/beverage/ bakery or packaging industry, • Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment, • 75% travel required in North America and international, • Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc., • Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software., • Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed., • Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits., • Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices, • Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers Working Conditions: • Extensive travel every week, • In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time., • Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision., • Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day/ night shift patterns, • Commercial Wholesale bakeries can be loud, hot, and stressful at times, • Personal tools and diagnostic equipment required