Leasing Manager- Student Housing
11 days ago
Tempe
Job Description At University Partners, we do more than provide student housing—we create vibrant communities where students thrive. With over 25,000 beds across 40+ properties nationwide, our fast-growing, entrepreneurial team is fueled by creativity, authenticity, and a passion for delivering exceptional living experiences. If you’re looking to grow your career with a company that values bold ideas, teamwork, and making an impact—you’ll fit right in. JOB TITLE: Leasing Manager – Student Housing JOB PURPOSE: Responsible for managing all leasing and marketing efforts for the community. Oversees the leasing team and assists the Community Manager with the day-to-day operations of the leasing office. PRIMARY DUTIES & RESPONSIBILITIES Will also include any responsibilities specifically assigned by the immediate supervisor. * Assist the Community Manager with supervision, training, and performance of the leasing team, ensuring adherence to company standards * Support Leasing Consultants with apartment leasing, ensuring compliance with Fair Housing guidelines * Maintain accurate lease files and computer records for the community * Meet regularly with the Community Manager and Market Director to review leasing performance and address concerns * Oversee the lease renewal process, ensuring all residents are contacted in a timely manner * Conduct monthly market surveys and recommend pricing adjustments as needed * Ensure the leasing team meets deadlines and maintains performance standards * Maintain all social media outlets for the community with appropriate content and branding * Recommend and implement marketing strategies to achieve leasing goals * Perform administrative duties as assigned by the Community Manager * Actively support and learn the Community Manager’s responsibilities to serve as backup when needed SPECIFIC RESPONSIBILITIES Daily/Weekly * Email Management: Monitor and ensure timely follow-up on community emails and leads * Phone Monitoring: Train Leasing Consultants on proper phone etiquette and ensure voicemails are returned promptly * Prospect Handling: Train team on greeting, touring, and leasing to prospects; ensure consistent office coverage * Lease Review: Verify lease paperwork completed by Leasing Consultants and approve applicants who meet community rental criteria * Yardi Data Integrity: Oversee all leasing-related Yardi entries; ensure accuracy of data entered by Leasing Consultants * Lease Approvals/Renewals: Review and approve pending leases in Yardi and update renewal information accordingly * Marketing Execution: Plan and implement campus events, advertising, and promotions; maintain marketing calendar * Renewals: Maintain renewal tracking and delegate resident contact follow-up to Leasing Consultants * Goal Tracking: Update and maintain the community leasing goal board * Work Orders: Ensure all work orders are correctly entered in Yardi and follow-up callbacks are completed * Event Planning: Check in with staff to ensure timely execution of advertising and events Monthly Leasing/Marketing * Review leasing route, availability, and goals with Leasing Consultants; provide ongoing training * Conduct market surveys and maintain competitive intelligence; delegate occasionally to experienced team members * Coordinate print ads and advertising schedule; manage relationships with ad vendors * Audit Leasing Consultants’ notebooks and Yardi entries for follow-up compliance * Complete and manage monthly Leasing Consultant work schedules * Track all leasing activity and coordinate roommate matching with the leasing team Resident and Promotional Events * Ensure office and event coverage through review of team schedules * Review and revise Promotion Summary Forms; ensure completion by deadlines * Confirm community website updates are completed in accordance with standards * Attend community events to support the team and ensure execution as planned * Oversee production and distribution of the community newsletter * Approve all social media posts before publication Move-Out/Move-In * Roommate Matching: Collaborate with team and Community Manager to match residents to preferred roommates * Resident Communications: Assist with all resident and guarantor communication regarding move-in/move-out * Move-Out Process: Ensure proper administrative procedures are followed and staff is trained to handle resident inquiries * Move-In Packets: Oversee packet preparation and coordinate with staff * Inspection Forms: Organize and summarize move-in/move-out inspections for Community Manager and maintenance team * Audit: Conduct 100% lease file audit at least one month before move-in; complete Yardi audit one month after * Move-In Day Planning: Partner with Community Manager to coordinate check-in process, traffic flow, vendor fair, etc. Ongoing * Train all team members on effective leasing and resident service techniques * Evaluate and adjust unit pricing based on market trends and budget goals * Oversee resident services and activities, including supervision of the leasing program * Support Community Manager in overall property operations and seek development opportunities to prepare for future advancement QUALIFICATIONS * Strong reading, writing, and communication skills; able to present information clearly * Proficient in math including rent calculations, pro-rations, and occupancy metrics * Sound judgment, professionalism, and experience in leasing or property management * Strong leadership, customer service, and conflict-resolution skills * Able to lead, train, and motivate a team effectively * Detail-oriented, organized, and able to prioritize * Able to work under pressure, maintain confidentiality, and accept feedback * Flexible to work weekends or overtime as needed EDUCATION & EXPERIENCE REQUIREMENTS * Bachelor’s degree (preferred), or 1–2 years of related experience/training, or equivalent combination PREFERRED TECHNICAL SKILLS * Proficient in Microsoft Word, Excel, and Entrata CERTIFICATES/LICENSES/REGISTRATIONS * None required BUDGET RESPONSIBILITY * X Coordinate budget planning and participate in data collection and organization (Other budget roles not applicable unless marked) PERFORMANCE & SUCCESS FACTORS Cooperation, Teamwork & Relationships – 25% * Collaboration, cooperation, customer service, influence, and internal/external relationship building Decision Making & Initiative – 25% * Analytical thinking, problem-solving, judgment, decisiveness, and initiative Job Knowledge & Technical Skills – 25% * Mastery of job-specific knowledge, multi-tasking, reporting, work quality/quantity, and productivity Professional & Communication Skills – 25% * Ethics, integrity, perseverance, reliability, time management, and communication SUPERVISORY RESPONSIBILITY * Does this job have supervisory responsibilities? 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