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Job Description Liaison Package Handler – Atlanta, GA Up to 29 Hours Per Week (days and time, flex) Luxer One Liaison is looking for a friendly professional, organized and customer-obsessed individual to provide package management services to luxury apartment building in Atlanta, GA area. Come join our growing team! The Liaison Package Handler will help organize and maintain package reception rooms and locker systems at apartment complexes located in Atlanta, GA area. As a Liaison Package Handler, you will help maintain package rooms and locker systems at assigned multi-family property in Atlanta, GA. The Liaison Package Handler is responsible for establishing an on-site presence and maintaining/organizing the assigned site’s package room independently and efficiently using our software. What You’ll Do: • Build and establish an on-site presence within your assigned properties by providing in-person and written support to on-site residents who have package related questions or account inquiries., • Log recently-delivered packages into the property's package management system/software., • Deliver packages to resident doors or in-unit (60lbs MAX), • Arrange and label packages on shelving so residents can locate them quickly and easily., • Identify and address aging or stale packages through physical audits and software review to maintain system accuracy., • Email Correspondence through Gmail with on-site residents, property staff and your manager., • Serve as a primary liaison between the property and Luxer One Support., • Deliver specific packages directly to residents' doors. (60lbs MAX), • Perform or troubleshoot lightweight maintenance on the locker/package room management system hardware and software as needed. RequirementsWho You Are– You’re friendly, professional and comfortable representing the Luxer One Liaison brand in upscale residential communities. You are comfortable building positive, friendly relationships with property managers and residents alike, and you take pride in delivering excellent service. Requirements: At least 18 years old 1–2 years of customer service experience in a client-facing role Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area Comfortable and well adept using technology, including digital package management software, Google Suite, Apple Hardware/Software. Strong organizational and independent problem‑solving abilities Clear written and verbal communication skills Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, within legal guidelines and safely maneuver within storage areas Can lift up to, but, not exceed 60 LBS Ability to sit and stand for extended periods if necessary Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs Willingness to make-up for hours missed or cover shifts as needed. Benefits What’s In It For You: • 401K with employer match, • Accrued PTO and 40 Hours of Sick Leave, • Employee Assistance Program, • Liaison Uniform and Equipment Provided, • You’ll have opportunities to advance as the program expands. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!

Job Description Role Summary: The Director serves as guardian on our Leadership Team to ensure our Mission, “To Love Our Community Like No Other Company” is met. This individual must have a passion for service, people and operational excellence. The Director team implements the Vision in order to ensure our Strategy of “Winning Hearts Every Day” is executed. This individual will effectively lead, monitor, create consistency, and drive 2nd Mile Service and Operational Excellence. Must have one year of leadership experience. Annual Compensation Value Total: $37,400 - $54,500 • Wage Rate [Annual Wages $27,300 - $42,000 Annual]: $15-17 per hour @ 35 - 45 hours a week [Includes overtime] • Health Insurance [$1800 Annual] $150 a month applied from Operator • Paid Time Off [$640 Annual] 35-40 Hours Paid Vacation Per Year • Flexible Scheduling for more unpaid time off if needed, • Uniform Allowance [$200 Annual, but shirts will be provided separately which equals additional $200], • Certifications/Education [$720 - $2000]: Pathway Training modules [32 hrs training] ServSafe Certification CFA, Inc. offered courses {Operator Approved} [Checkpoint Operational Training, Ascend Leadership Training, Grand Opening Certified Training, etc.] ATL Market Workshops {Operator Approved} [Personal Finance 101 & 102, Vision and Execution, LEAN Systems, Financial Return] • Development [$1,800 Annual]: Winning Hearts Every Day Strategy Training 4 Books a year with discussion in our Northridge Book Club Developmental Coaching [Monthly with Ben Rhodes] • Paid Breaks [$1750 Annual], • Food Allowance [Approximately $2000 Annual], • Chick-fil-A Inc Scholarships: $2,500 to $25,000 Annual based upon eligibility, • Chick-fil-A Employee Discounts available on cfahome.com through Chick-fil-A Inc: Cellular {AT&T, Verizon...in some cases 20% plan} Computers {i.e. Apple, Dell, etc.} Benchmarks Accomplishments: • Servsafe Certified, • Back Office Training, • Winning Hearts Everyday Champion Leadership Skills: • Must possess leadership traits that Chick-fil-A seeks in future Operators., • Character – aligns with Chick-fil-A values, • Chemistry – relationship builder, coaches others to perform, • Competency – results oriented, systems thinker, quick study, • Servant Leader, team oriented with a passion for people and world class service, • Well organized manager with excellent verbal, written and electronic communications skills Requirements/Responsibilities Primary Duties and Responsibilities: • Casting our Vision to our Team, • Leading and assisting our Executive Directors in all aspects of corresponding Critical Success Factor of the business, • Collaborates with our Executive Directors and Team Leaders to ensure Team Members are being trained properly, • Maintain rigorous cleaning schedule, • Shift Leading, • Create culture of “continuous improvement”, • Establish and post written monthly goals, • Ensure efficient scheduling and set-ups, • Conduct regular meetings with corresponding staff, • Reports Customer Reviews and Evaluation findings at Leadership Meetings, • Track reports to determine areas for improvement Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Job Description THE COMPANY PAX is a leading global cannabis brand on a mission to enhance people's lives, delivering well-being through pure products, unique experiences, and an unparalleled passion for the plant. For more than a decade, PAX has provided products that are simple, enjoyable, and trusted by millions. PAX has been recognized for its brand, culture and products by The New York Times' Wirecutter, TIME, Fast Company, GQ, Gear Patrol, mg Magazine, High Times, and many more. PAX is committed to making a positive impact through PEACE BY PAX, its purpose-driven platform supporting social reform, safe access and sustainability. We are incredibly excited about the progress of the movement, the tremendous growth of the industry, and inspired every day by our opportunity to help change lives through cannabis. Our culture is focused on putting people at the center of everything we do, making an impact together, and having fun along the way. Our team has an unparalleled passion for the plant and has helped build business at the forefront of consumer experience and well-being, including Apple, Google, Uber, Fitbit, Constellation, Honest Company, Beauty Counter, Eaze, Curaleaf, Wyld and more. PAX has raised over $430MM in capital from leading consumer and technology investors and is available for sale in some capacity in more than 40 countries around the world. SUMMARY The IT Solution Delivery Manager serves as the primary connection between business units and the technology organization. You support relationships with functional leadership, translate business goals into actionable technology roadmaps, and move initiatives seamlessly from ideation through business case funding, requirements definition, technical delivery, and end-user adoption. This is a individual contributor role. While you will not manage a direct team or departmental budget, you will heavily influence both by building executive trust, presenting persuasive investment cases, and driving cross-functional delivery accountability without formal authority. ROLE AND RESPONSIBILITIES • Serve as the point of contact between the business and IT; build relationships deep enough that you're pulled into planning conversations before a request is ever filed., • Develop a working understanding of how the business operates (e.g., processes, pressures, metrics, and constraints) and use that to identify where technology will and won't move the needle., • Build the business case for proposed initiatives: problem definition, options, cost, expected benefit, and risk., • Elicit and document business requirements to a standard that delivery teams can build against, such as process flows, use cases, acceptance criteria, and clear articulation of what is out of scope., • Manage assigned projects end to end, scope, plan, risk, dependencies, stakeholder communication, and delivery against committed dates., • Partner with architecture, engineering, security, and vendor teams to shape solutions; evaluate build-versus-buy options and participate in vendor selection., • Establish delivery governance checkpoints and milestone tracking to ensure solution designs align with technical standards, security policies, and performance goals., • Lead operational readiness strategies, change enablement, and go-live transitions to ensure business teams are fully trained and systems transition cleanly into support., • Drive adoption after go-live. Track whether the promised benefits were realized and report honestly when they weren't. QUALIFICATIONS • 8+ years of experience spanning business analysis, project or program management, and business-facing technology delivery roles., • Demonstrated ability to influence senior stakeholders without formal authority. Have a track record of getting initiatives funded and prioritized on the strength of the case you made., • Strong requirements discipline. You can run a workshop with people who disagree with each other and come out with documentation everyone signs off on., • Practical project management experience across the full lifecycle, in Agile environments., • Fluency in [business domain — e.g., financial close, supply chain, revenue operations] sufficient to hold your own in a conversation with functional leaders., • Excellent written and verbal communication; comfort presenting to executives., • Bachelor's degree in information technology, Business Administration, or equivalent practical experience. PREFERRED QUALIFICATIONS: • Background in consulting or professional services, particularly client-facing delivery roles., • Experience with system implementation such as ERP, CRM, OMS and BI, • Familiarity with financial modeling for technology investments (TCO, ROI, benefit tracking)., • Certifications such as PMP, CBAP, BRMP or Scrum Master What Success Looks Like • First 90 days: You've met members of the business, understand their core processes and pain points, have reviewed and obtained ownership of at least one critical project, • First 6 months: A prioritized roadmap exists and has leadership buy-in. At least one initiative has moved from idea to funded and underway. Stakeholders come to you before going around IT., • First 12 months: Delivered initiatives are in use with improvements measured. The intake process is functioning, and the relationship is strong enough that IT is treated as a planning partner rather than an order-taker. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PAX LABS PERKS & BENEFITS • Competitive compensation, equity & bi-annual performance reviews, • Fully funded comprehensive medical, dental, and vision coverage, • 401K plan, • Generous PTO policy, • Paid Parental Leave, • Monthly wellness reimbursement, • Cell Phone reimbursement, • Employee Purchase Program for discounted PAX devices, • Weekly catered lunch, endless snacks and beverages, • Dog Friendly HQ in the Mission District of San Francisco, • Employee Assistance Program including access to online legal support COMPENSATION In addition to the benefits below, this role has a pay range between $125,000 - $159,000 and equity. The pay range represents what we believe, in good faith, this role will pay. The final salary offer will be determined based on a variety of factors including, but not limited to, depth of experience, geographic location, and relevant education/training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PAX VALUES Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit. Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good. Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team. Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together. Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again! What we need: As a data center technician, you will be providing a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position will work closely with our engineering team by performing hardware, network, or system installation, configuration, and troubleshooting new or existing infrastructure. The data center analyst is also responsible to deploy servers, upgrade software, and conduct audits (such as inventory) on a daily basis. After the completion of new hire training (8 am - 4 pm ET Monday through Friday), the shift for this position is 2pm - 10pm ET Monday through Friday. What you will be doing: • Assist with physical build and install infrastructure at the data center, • Complete general network and system configurations, • Troubleshoot and repairs servers with hardware or network connectivity issues, • Provide a remote hands function to physically troubleshoot customer reported hardware malfunction, • Help manage the daily performance of the data center operations, • Run data cables and maintain cable/wire management according to company standards, • Ensure heating and cooling systems are operational and meet temperature conditions for servers, • Maintain inventory counts of company assets such as racks, shelves, and servers, • Records and updates documentation of work operations, incident reports, and outages, • Participates in Root Cause Analysis as required, • Manage and triage service tickets through ticketing system, • Perform other tasks as assigned What Skills and Experience you need to have: • 1-3 years’ technical experience, • IT certifications such as CCNA, Comp TIA, Server + etc. are a plus, • Understanding of data center operations – routers, switches, infrastructure, network, • Ability to perform physical tasks around the data center Physical demands and requirements: The position operates in a data center environment and physical requirements include but are not limited to: • Must be able to safely use a ladder, • Must be able to lift up to 50 pounds at a time, • Require the use of hands to finger, • Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing, • Must be able to distinguish different colors, • Require use of tools such as screwdrivers Competencies • Strong problem-solving skills, • Technical Capacity, • Communication Proficiency., • Team player, • Results and action oriented, • Time Management What you will get: • Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance., • Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?, • Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements. _ MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire. All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services. MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. No recruiting agencies please. Powered by JazzHR 454BBS2ywV

Job Description Job Title: Civil Engineer Position Summary Pay Rate - $45-$60/hour Adidev is seeking a motivated and detail-oriented Civil Engineer to plan, design, and oversee a wide range of infrastructure and civil works projects including transportation systems, bridges, buildings, site development, utilities, and water/wastewater facilities. This role blends office-based design and analysis with hands-on field oversight, offering the opportunity to see projects through from concept to completion while ensuring quality, safety, sustainability, and regulatory compliance. You will collaborate with multidisciplinary engineering teams, public agencies, and contractors to deliver reliable infrastructure that serves communities and supports long-term growth. About Adidev Adidev Technologies is an engineering and professional services firm supporting infrastructure, construction, public works, and information technology projects across the United States. We hire and support both Civil Engineering and IT professionals, including Mobile Developers and Machine Learning Engineers, and partner with municipalities, transportation authorities, utilities, and leading private-sector organizations to deliver high-quality, practical solutions. Our teams have supported projects and initiatives for public agencies and industry leaders, including state Departments of Transportation (DOTs), municipal public works agencies, and technology-driven organizations such as Delta, Google, Apple, Spotify, US Bank, and FedEx, as well as major engineering and construction firms. Adidev delivers innovative, data-driven solutions that modernize infrastructure, improve efficiency, and strengthen the communities our clients serve. We focus on practical, field-tested solutions and pride ourselves on collaboration, technical excellence, and delivering projects that make a measurable impact. Key Responsibilities -Review survey reports, maps, plans, and technical data to support infrastructure design -Perform engineering calculations (structural, geotechnical, hydraulic, and transportation) -Prepare drawings, plans, and specifications using CAD/BIM and engineering tools -Develop cost estimates, schedules, and project budgets -Obtain permits and ensure compliance with federal, state, and local regulations -Conduct site visits to monitor construction progress and ensure adherence to design specifications -Coordinate with contractors, inspectors, agencies, and stakeholders -Identify risks, resolve field issues, and recommend engineering improvements -Maintain documentation including reports, design changes, and inspections -Support projects from concept development through construction and closeout -Pursue and/or maintain professional licensure (PE preferred) Qualifications / Skills -Bachelor’s degree in Civil Engineering or related field (Master’s preferred for some roles) -Strong foundation in one or more disciplines: structural, transportation, geotechnical, water resources, or environmental engineering -Proficiency with AutoCAD, Civil 3D, BIM, or similar engineering software -Understanding of codes, standards, permitting processes, and regulatory requirements -Strong analytical and problem-solving abilities -Effective written and verbal communication skills -Comfortable working both in office and field environments -Project coordination, budgeting, and scheduling experience -Interest in sustainable, resilient, and community-focused infrastructure design -EIT or PE licensure (preferred or in progress) Working Conditions -Combination of office and field work -Site visits and outdoor work required -Full-time schedule with occasional extended hours based on project needs -Travel or relocation may be required depending on assignments -Perks and Benefits -Competitive salary based on experience and market value -Paid relocation assistance -Flexible and hybrid work options when project schedules allow -Professional development and continuing education support -Licensing and certification reimbursement -Regular performance and salary reviews -Opportunity to work on meaningful infrastructure projects that directly impact communities Ready to Build the Future? If you’re passionate about designing and delivering infrastructure that improves everyday life, we’d love to hear from you. Submit your resume along with examples of projects you’re proud of. Join Adidev and help shape stronger, smarter communities through engineering excellence.

Job DescriptionYour Capstone Is Not a Production Portfolio Class Projects Do Not Survive a Hiring Screen You finished a stats, CS, economics, or engineering degree with a tidy capstone. Recruiters still bounce you because they want SQL you can write live, a dashboard a VP could read, and a model story that includes messy data, metrics, and limits. Academic notebooks look like homework. Data jobs look like production. Build the Artifacts Analysts and Scientists Get Hired On JOPP covers Python, SQL, Tableau, Power BI, Databricks, Snowflake, machine learning, and GenAI/LLM literacy. You complete churn, fraud, recommendation, ETL, and BI projects with a beginning, a decision, and a result. catch weak explanations before a hiring manager does. Interview prep includes technical, behavioral, and case rounds. Resume and LinkedIn work package the new projects so you are not leading with course codes. Since 2010, we've helped thousands of candidates land full-time jobs at tech leaders like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Paypal, Banking, Wayfair, Client, Client and hundreds more with Job offers of $95k to $154k. Synergisticit focuses on closing the gap between your tech skills and what employers want now. You're not alone—and you're not the problem. The reality? Most CS grads struggle to land interviews because their resumes look just like everyone else's. Employers want more than a diploma—they want proven, practical skills, real-world tools, and candidates who are ready to perform from day one. That's exactly what SynergisticIT delivers. Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/Data Engineers/ Data Scientists, Machine Learning engineers for full time positions with clients. We Focus on Java /Full stack/Devops and Data Science /Data Engineers/Data analysts/BI Analysts/ Machine learning/AI candidates Ideal Candidates: • Recent grads in CS, Engineering, Math, or Statistics with limited or no job experience, • Jobseekers who had layoffs due to Downsizing and want to get in demand tech stack, • Professionals seeking a career switch to tech, • Candidates with career gaps or lacking real-world experience, • Individuals looking to boost their skill portfolio for better job prospects, • Computer Science grads with limited or no job experience, • Students who recently finished their Bachelor's or Master's programs, • Those struggling to land interviews despite having experience Please check below links: Event videos (OCW, JavaOne, Gartner): https://fast.wistia.com/embed/channel/k4mlq69ekl USA Today feature Explore JOPP: https://www.synergisticit.com/jopp/ Contact: https://www.synergisticit.com/contact-us/ please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | https://www.synergisticit.com/why-tech-companies-dont-hire-recent-cs-graduates/ Technical Skills or Experience? | Which one is important to get a Job? | https://www.synergisticit.com/tech-skill-or-experience-which-one-is-more-important-for-a-jobseeker/ Get Hired Where Data Teams Actually Sit JOPP data completers have been placed with companies such as Apple, Google, Walmart Labs, Ford, Client, Client, Banking, PayPal, Client, and Client. Successful-completion salaries are commonly cited from $95k to $154k. A capstone got you a grade. JOPP is built to get you an offer. Stop submitting schoolwork as a career. When nothing else works, JOPP works. Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req. Resume submissions may be shared with our JOPP team database also. Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.

Sales & Client Experience Manager Location: Remote (U.S. hours) Type: Full-Time or Part-Time *How to Apply: Apply @ https://forms.gle/Z2NLSPtE7NPaDmGXA *Only applicants that apply at the Google Form link above will be considered About Digital Events Digital Events is a next-generation experiential marketing company that transforms live moments into lasting brand connections. We specialize in creating unforgettable, high-impact experiences through real-time product personalization, premium event tech, and flawless execution. From stadium activations to pop-ups and global brand tours, we help the world’s top brands surprise, delight, and connect with their audiences — one customized item at a time. The Role We’re seeking a Sales & Client Experience Manager — a natural communicator, strong closer, and organized relationship-builder — to take the lead on sales calls, client engagement, and deal flow management. You’ll be the first impression for many of our new leads: hosting discovery calls, understanding client goals, and confidently representing Digital Events. Beyond calls, you’ll manage our CRM pipeline, follow up with prospects, coordinate proposals, and ensure deals move smoothly from first hello to signed contract. This role blends charisma and structure — perfect for someone who loves people but also loves process. What You’ll Do Sales & Calls • Host inbound and outbound Zoom sales calls with potential clients (5-15 calls per day), • Confidently present Digital Events’ capabilities, services, and case studies., • Qualify leads, understand event goals, and identify high-value opportunities., • Handle questions, overcome objections, and build trust quickly. CRM & Pipeline Management • Maintain and update all lead information, notes, and deal stages in our CRM., • Follow up promptly with prospects, ensuring clear next steps after every call., • Track metrics like conversion rates and response times to improve performance., • Collaborate with leadership and operations on proposal delivery and follow-through. Client Experience • Be a warm, professional presence on every call — the face and tone of Digital Events., • Ensure every prospect leaves feeling informed, excited, and confident in our process., • Support the team with communication templates, sales decks, and pitch materials. Who You Are • 3–5+ years experience in sales, client success, or account management (agency, event, or creative background preferred)., • Excellent communicator — engaging, articulate, and natural on camera., • Organized and detail-oriented — you love keeping a CRM spotless., • Confident under pressure and skilled at reading people and conversations., • Self-motivated, accountable, and energized by hitting targets., • Excited to represent a creative, high-end brand that values quality and relationships. What Success Looks Like • You consistently turn discovery calls into qualified opportunities., • Deals move efficiently from interest to close — no lost leads or slow follow-ups., • Prospects describe you as polished, friendly, and a pleasure to work with., • The leadership team feels confident that every new inquiry is handled with excellence. Why Join Digital Events • Be part of a small, ambitious, and collaborative team redefining experiential marketing., • Work with some of the world’s most exciting brands and events., • Full-time role with growth potential into senior sales or partnerships., • Remote flexibility with a culture built on creativity, ownership, and results. How to Apply *Apple at this link: https://forms.gle/Z2NLSPtE7NPaDmGXA

Customer Service RepresentativeReports to: Customer Service ManagerLocation: Atlanta - HybridFLSA Status: ExemptJoin Our TeamWe're excited to learn more about you! To apply for this position, please take a moment to create your candidate profile by scrolling to the bottom of the job description. You'll need to set up a username and password to get started. We look forward to learning about your knowledge and talents.Summary:The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an uplifting and best in class customer experience. This role is key to driving customer satisfaction and retention, which is tied directly to UP's subscription service growth. The customer experience function for this role is primarily ticket based with an emphasis on written responses to meet or exceed department service level goals. In addition, this role will be relied upon for troubleshooting technology issues, contributing to the identification of trends with customer issues, and identifying opportunities to improve the customer experience.Who We Are:At UP Entertainment, we believe that quality entertainment, with uplifting and inspiring stories, has the power to positively impact hearts and change our world. Our core purpose is to Uplift Someone. UP Entertainment is the destination for uplifting entertainment for passionate and diverse audiences across the leading cable, satellite and streaming platforms. Brands include UP Faith & Family, UPtv, aspireTV, aspireTV+, GaitherTV+ and Cine Romántico. UP Entertainment's award-winning pro-social initiative, "UPlift Someone," has inspired over 200 million people to uplift others through its social videos.UP Entertainment's core values are: Be Uplifting, Be Your Best, and Be a Buffalo.Be UpliftingWe aim to uplift and inspire, making someone's day and their life better by serving them well. We share knowledge and information and are committed to developing ourselves and others. We team up across boundaries and differences to win. At UP, success is shared.Be Your BestOur employees are our greatest assets. Our differences, experiences and passions are respected, celebrated and supported at UP because we are most productive as our authentic selves. We always give our absolute best and pursue excellence by designing and planning for the results we want and deliver them.Be a BuffaloLike buffalo, we run unified toward challenges and face them with determination and strength. Our industry is unpredictable and so are we. We work hard and are most resourceful and innovative when pressure is applied. We are confident and courageous, resolute, and strong. At UP, we welcome disruption.Who You Are:You possess a strong passion for helping others and excel in written, verbal, and customer communication. You are skilled in triaging issues and communicating clear solutions, demonstrating patience and adaptability in your communication style to different customer personalities and have familiarity with SVOD technology. You can maintain composure under pressure while meeting deadlines and have strong emotional intelligence, enabling effective collaboration with various internal and external teams.Essential Duties & Responsibilities:Customer Focus· Respond to subscriber questions and concerns in a timely manner to meet or improve upon UP Entertainment's service level goals.· Respond and troubleshoot customer interactions across multiple communication channels and multiple devices.· Ensure that customer interactions consistently reflect UP Entertainment's brand values and communication strategy.· Monitors satisfaction (internal and external). Establish relationships with customers. Visible and accessible to customers.Technical Skills· Use ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making.· Monitor and QA customer experience across multiple platforms including web, Roku, Apple TV, Fire TV, and mobile applications to ensure consistent performance and a seamless user experience.· Provide multi-channel customer support, including responding to customer inquiries through email, ZenDesk Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions.Strategy and Vision· Participate in daily review sessions to discuss trends with overall request volume, concentrations of issues with the platform, and the nature of customer comments on forums, in-app review, and social media.· Collaborate in developing customer support resources, such as writing and maintaining ZenDesk macros, as well as creating and updating knowledge base articles to enhance self-service options for customers.Skills:Oral & Written Communications: Exceptional, written, and oral communication skills. Communicates well one on one, in small groups and larger presentations, including external public speaking. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and wordingTeamwork: Ability to work independently and collaboratively as a team; experience working with cross-functional teamsProblem Solving and Analysis: Identifies significant problems and opportunities. Analyzes problems in depth and achieves effective resolution. Determines root causes for issues and solves for them, striving for continuous improvement.Judgement and Decision Making: Consistent logic, rationality, and objectivity in decision-making. Neither indecisive nor hip-shooter. Generates sensible, realistic, practical solutions to problems. Exhibits a high level of integrity, earning trust of coworkers and putting organization and team above self-interests.Continuous Learning: Seeks feedback to improve performance and strives continuously build; Especially around the key elements of the service including distributors, platforms, and content.Technical SkillsTo perform this job successfully, an individual must be proficient with Microsoft Outlook, Word, Excel and have worked with Zendesk or other customer support software. Experience with business intelligence tools such as Looker, Tableau, and other marketing technology platforms is a plus. The ideal candidate will have experience with various (although not necessarily all) app platforms such as iOS, Android, Amazon Fire, Xbox, Tizen, Apple TV, and Roku.Education/Experience:High school diploma or equivalent2-4 years of previous experience in a customer facing role, ideally in media, digital MVPD(s) or OTT SVOD service(s), project management, e-commerce or retail.Sufficient familiarity with streaming services and technology/apps to be able to assist in troubleshooting. (Issues requiring deep technical understanding will be escalated to a dedicated programming team.)Experience managing high volume queues, preferably within a customer service environment,Certifications:This job currently has no certification requirements.Supervisory Responsibilities:This job has no supervisory responsibilities.We are an Equal Opportunity Employer. We are committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. The terms and conditions of the application process and employment relationship are to be non-discriminatory—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation or any other protected category or class that may be applicable to you in the jurisdiction where you are employed. UP Entertainment. Moreover, in accordance with federal and applicable state and local law, we provide reasonable accommodations for applicants and employees' sincerely held religious beliefs, practices, or observances conflict with work requirements and for applicants and employees with known disabilities provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Any applicant or employee who requires a reasonable accommodation during the application process or to perform the essential functions of the job should contact a company manager, a company officer or Insperity to request such an accommodation.

Atlanta, GA preferred, Remote At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together? PrizePicks, the leading DFS platform known for its fun and engaging yet simple product, and a thriving community, is seeking a superstar Sr. Product Manager to be an integral part of our Social & Rewards Product Team. The ideal candidate will be passionate about sports, technology, user acquisition, and have a strong product management background. • Strategize:, • Identify opportunities to innovate and improve tools to enable Marketing to execute campaigns, leverage data-driven insights, and improve spend performance, • Set the strategy for how Martech, new member offers, and our referral program operates, • Execute:, • Execute on our team's product vision, strategy, and roadmap, • Own the end-to-end product lifecycle, from ideation to launch and ongoing optimization., • Define and execute on technical requirements, launch strategy, and overall vision of the product., • Collaborate:, • Work closely with engineers, designers, and a variety of stakeholder groups to define, build, and iterate on a best-in-class user experience., • Partner with Paid Marketing to drive efficient acquisition spend, • Learn:, • Deeply understand the Prediction and DFS customer acquisition landscape, • Champion a data-driven approach to product decision-making., • Partner closely with acquisition experts to grow your skill set, • Grow:, • Our team is growing rapidly. We want you to want to grow with it., • 3+ years of experience in product management or related disciplines., • A proven track record of building products customers love., • Entrepreneurial drive, passion about our mission, and deep empathy for our customers., • Experience with software such as AppsFlyer, BigQuery, Rudderstack, etc., • Experience working with CRM tools, such as Braze, • Experience building products across web and mobile apps (Apple and Android app stores)., • Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions., • Strong product discovery and strategic critical thinking skills., • Self-driven ambition with a sense of urgency and a knack for taking audibles in stride and adapting in a high-paced environment., • A constant desire to learn. What makes you stand out: • Experience in the sports/gaming industry and/or a power user of the industry's products., • Experience working closely with Paid Marketing teams, • Experience working with CRM tools and data products, • Obsessive about something. We obviously love sports, but maybe it's something else for you. What makes you tick? (Being a big sports-head definitely helps too)., • You can add to the PrizePicks Culture. We want to work with people who bring something to the table on and off the field / in and out of the office., • You're a do-er. Blockers aren't blockers in your world, and when the play breaks down, you're more of a Caleb Williams than a Carson Wentz., • The ability to work with and define ambiguity., • You have a proven track record of successfully taking products from 0 ? 1., • You have a superpower. Everyone's got one what's yours?, • While we prefer candidates based in Atlanta, we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates. #LI-Remote The typical salary range for this position is $135,000 to $145,000. At PrizePicks, we consider your role, level, and where you'll be working when determining our salary ranges. The compensation info you see on our job postings gives you an idea of the starting pay range for the position. Your actual pay within that range will depend on your specific work location, as well as your skills, experience, and education. Your recruiter will be happy to chat more about the specific pay range for your location and how we arrived at it during the hiring process. This application period will remain open for 30 days. We're committed to finding the best candidate, so this date may be adjusted, and any changes will be reflected in this posting. • Company-subsidized medical, dental, & vision plans, • 401(k) plan with company match, • Annual bonus, • Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!), • Generous paid leave programs, including 16-week paid parental leave and disability benefits, • Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked, • Company-wide in-person events and team outings, • Lifestyle enhancement program, • Company equipment provided (Windows & Mac options), • Annual performance reviews with opportunities for growth and career development You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking a highly organized and customer-focused Auto Damage Resolution Specialist to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly bring it to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution. In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claims professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you act on it., • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests, • Gather necessary information from customers to initiate the claim and determine the appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate with auto appraisers, review an estimate, and review for appropriate settlement, • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling, • Communicate and coordinate with involved parties regarding settlement agreements, • Provide input for continuous development best practices, and process improvements, • Active insurance adjuster's license by way of a designated home state, or home state, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Experience with handling auto damage losses, this is not required but encouraged, • Minimum of 1 year experience with insurance claims and/or customer service, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. As a Commercial Property Claims Adjuster at Reserv, you will manage a caseload of commercial property claims from first notice of loss through resolution, delivering fair, accurate, and timely outcomes for our customers and clients. We want your background and experience to bring strong technical claims judgment while embracing technology and analytics to drive efficiency and improve outcomes. You will serve a critical role in the customer experience, working closely with policyholders, clients, and internal partners to ensure every claim is handled with precision and care. This role requires someone who thrives in a fast-paced, tech-forward environment and is comfortable adapting processes as our tools and workflows evolve. Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests. Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action. Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim. Investigate, determine coverage of loss and adjust all elements of commercial property loss claims. Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA. Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims. Ensure compliance with specific state regulations, policy provisions, and standard operating procedures. Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority. Provide input for continuous development of claims guidelines, best practices, and process improvements. Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim. Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications). Active insurance adjuster's license by way of a designated home state, or home state. Minimum of 5 years of experience with property claims. Commercial property claims experience. Desk and/or field appraisal experience. Willing to obtain all licenses within 45 days, including completing state required testing. Knowledge of state regulations, policy provisions, and standard operating procedures. Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures. Curious and motivated by problem solving and questioning the status quo. Desire to engage in learning opportunities and continuous professional development. Willingness to travel for client and claims needs. Generous health-insurance package with nationwide coverage, vision, & dental. 401(k) retirement plan with employer matching. Competitive PTO policy we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work. Work from anywhere to facilitate your work life balance. Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking highly organized and customer-focused Transportation Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. Who You Are • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claim professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you action on it., • Communicative. (we'd love to know what this means to you), • And did we mention, you have a sense of humor. Claims are hard enough as it is. What We Need • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests, • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate the repair of damaged vehicles and assist with rental reimbursement, • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority, • Provide input for continuous development of claims guidelines, best practices, and process improvements, • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim, • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Active insurance adjuster's license by way of a designated home state, or home state, • Minimum of three years of experience on point and concentrated in transportation claims adjusting, ideally with:, • Rideshare, • First party-comp and collision, • Third-Party PD, • Total loss adjusters, • Willing to obtain all licenses within 60 days, including completing state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Commercial experience preferred, • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development, • Willingness to travel for client and claims needs, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will: • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. We are seeking highly organized and customer-focused commercial Passenger Transportation 1st and 3rd party Physical Damage Claims Adjusters to join our team, handling claims for limousine, black car, and chauffeured fleets as well as motorcoaches, charter and tour buses, shuttle buses, and school and transit-style passenger buses. The successful candidate will speak with customers on the phone, educating and helping all parties work through their claim to the best possible outcome. You'll handle an inventory of claims, triage critical claims, and deliver best-in-class service to everyone involved, from fleet owners and operators to drivers and third-party claimants. The ideal candidate is proactive, curious, forward-thinking, and highly motivated, someone who shows initiative and acts. We work cross-departmentally, so collaboration is a must. You can pivot with the best of them. We're looking for a "get-it-doner." • Highly self-motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims org., • Passionate claim professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience with everyone you interact with, including an operator whose coach is down mid-charter and a fleet owner whose limousine is out of service on a busy weekend., • Proactive daily claims handling mentality with a consistent work-life balance., • Creative. You find the right exit ramp (pun intended) for resolving the claim in the client's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it must be conversational., • Curious. You investigate the whole story so you can make the right decisions early and move to a prompt resolution., • Claims maverick, challenging the traditional way claims are executed., • Communicative. Engaged. Active listener., • Claims collaborator. You work jointly with other departments to proactively resolve claims., • And did we mention you have a sense of humor? Claims are hard enough as it is., • Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims., • Gather necessary information from all parties to initiate the claim and explain policy, coverage, and the appropriate course of action., • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the life of the claim., • Vendor management. Coordinate the assessment and settlement of damages to limousines, sedans, SUVs, specialty vehicles, motorcoaches, and passenger buses within approved payment authority, including heavy-duty and specialty appraisals, repair facilities, towing and recovery, and downtime and loss-of-use considerations., • Recognize recovery opportunities in subrogation and salvage, as well as total loss., • Ensure compliance with state and federal regulations, policy provisions, and standard operating procedures., • Provide input for continuous improvement of claim guidelines and processes, best in class., • Minimum of 5 years of experience on commercial transportation claims, ideally limousine, livery, motorcoach, charter, or other passenger carrier operations, handling 1st and 3rd party PD/Total Loss, with 7 years of overall claims handling from different lines of business., • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)., • Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Obtain any additional required licenses within 60 days, including state testing., • Knowledge of state and federal regulations, policy provisions, and standard operating procedures, including familiarity with passenger carrier operations and coverage considerations., • Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures. Ability to complete accurate and timely coverage analysis. Describe the experience and attributes of the ideal candidate., • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy after 8 months of continuous work, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking a highly organized and customer-focused Rideshare Total Loss Adjuster to join our team in support of a leading rideshare client. In this role, you'll handle total loss claims involving vehicles used in active rideshare service. That includes working with drivers, body shops, salvage vendors, rental providers, and appraisers to deliver fair, fast, and accurate settlements. You'll be responsible for confirming total losses, validating valuations for high-mileage and commercially used vehicles, and coordinating the recovery process from end to end. Timely communication and efficiency are critical these vehicles are not just insured assets, but sources of livelihood. You'll also contribute valuable insights to help refine our internal tools and workflows by working directly with product and engineering teams focused on transforming how rideshare claims are handled. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claim professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you action on it., • Communicative. (we'd love to know what this means to you), • And did we mention, you have a sense of humor. Claims are hard enough as it is. We need you to do all the things typical to the role: • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests, • Gather necessary information from customers to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate with our salvage vendor partners for the movement of damaged vehicles and assist with rental reimbursement, • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Negotiating and communicating all total loss settlements per company and state guidelines within approved payment authority, • Provide input for continuous development of claims guidelines, best practices, and process improvements, • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim, • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Minimum of 3 years of experience on point and concentrated in total loss claims adjusting, ideally with:, • Vehicles used for rideshare or commercial purposes, • First-party comp and collision, • Third-party property damage liability, • Active insurance adjuster's license by way of a designated home state, or home state, • Willing to obtain all licenses within 60 days, including completing state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Commercial experience preferred, • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development, • Willingness to travel for client and claims needs, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will: • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate adjuster who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you action on it., • Communicative. (we'd love to know what this means to you), • And did we mention, you have a sense of humor. Claims are hard enough as it is., • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests, • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims, • Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA, • Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority, • Provide input for continuous development of claims guidelines, best practices, and process improvements, • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Active insurance adjuster's license by way of a designated home state, or home state, • Minimum of 5 years of experience with property claims, • Commercial property claims experience, • Desk and/or field appraisal experience, • Willing to obtain all licenses within 45 days, including completing state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development, • Willingness to travel for client and claims needs, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Lead Mobility Engineering SME to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Information TechnologyAt AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.How you will create an impactThe Lead Mobility Engineering SME is the senior hands-on engineer accountable for the architecture, engineering, security, automation, and operational health of the enterprise mobile and modern endpoint ecosystem — Microsoft 365 mobile services, Microsoft Intune, MDM and MAM, Apple iOS/iPadOS, Android Enterprise, and modern Windows provisioning including Autopilot. This is not a coordination or console-administration role, and it is deliberately not a single-discipline one: the estate depends on mobility platform engineering, modern authentication, endpoint security and network connectivity, and automation, and strength across all four is the bar. The role designs, builds, tests, automates, troubleshoots to root cause, documents, and leads controlled production change end to end.Mobility platform engineering. Own the architecture and configuration standards for Intune, enrollment, MAM and app protection, compliance policies, configuration profiles, app deployment, certificates, and secure access. Own the Apple stack end to end — Apple Business Manager, Automated Device Enrollment, APNs certificate lifecycle, VPP, supervision, Declarative Device Management, managed software updates — and Android Enterprise in every mode: fully managed, dedicated/kiosk, COPE, and work profile, including managed Google Play, zero-touch enrollment, OEMConfig and Knox. Define compatibility, ring-based rollout, and lifecycle plans so major OS releases are planned events, not fire drills.Multi-platform UEM breadth. Apply working knowledge of other enterprise mobility platforms — Omnissa Workspace ONE UEM (formerly VMware Workspace ONE / AirWatch), MobileIron/Ivanti Neurons, Jamf, SOTI or BlackBerry UEM — to migration, coexistence, and platform-selection decisions, and translate legacy profile, policy, and app configurations into their modern Intune equivalents without loss of control coverage.Modern authentication and identity. Engineer device authentication across Entra ID registration, Entra join and hybrid join, Primary Refresh Token behavior, device-based Conditional Access, and token and session controls. Deliver passwordless and phishing-resistant authentication on mobile — platform credentials, FIDO2 and passkeys, certificate-based authentication, Authenticator broker behavior. Own certificate infrastructure: SCEP and PKCS, the Intune Certificate Connector, Cloud PKI, NDES, trusted roots, and renewal automation. Design Conditional Access and prove blast radius in report-only mode before production. Debug OAuth 2.0, OIDC, SAML, and MSAL failures at protocol level.Modern endpoint management and Autopilot. Own Windows Autopilot end to end — user-driven and self-deploying modes, pre-provisioning, Autopilot device preparation, Enrollment Status Page tuning, hardware hash and attestation, and the OEM supply process. Operate settings catalog, security baselines, filters, scope tags and RBAC, Windows Update for Business and Autopatch rings. Retire legacy through co-management transition and GPO migration. Own Win32 and MSIX packaging, detection logic, and supersedence chains.Security and governance. Engineer controls with Cybersecurity, IAM, Privacy and Legal: compliance, app protection, DLP, encryption, and certificate-based access. Integrate Defender for Endpoint and mobile threat defense signal into compliance and Conditional Access; apply ASR rules and jailbreak and root detection. Own key escrow, device wipe and departure lifecycle, Endpoint Privilege Management and LAPS. Maintain secure baselines, remediate drift and unsupported OS versions to defined targets, and supply audit evidence from reporting rather than screenshots.Network engineering for mobility. Design and troubleshoot 802.1X and EAP-TLS Wi-Fi, RADIUS and NPS integration, roaming and captive portal behavior; per-app and always-on VPN, Global Secure Access and ZTNA patterns, and split-tunneling decisions. Diagnose DNS, proxy and TLS inspection effects on certificate pinning and push notifications, APNs and FCM egress, IPv6, and carrier and eSIM behavior — converting a capture or trace into a configuration change rather than a handoff.Automation and engineering practice. Automate with PowerShell, Microsoft Graph, REST and JSON: bulk policy deployment, lifecycle operations, compliance and expiry reporting, and drift detection against baseline. Apply source-controlled policy-as-code with peer review and promotion across rings. Close operational loops with Power Automate, Azure Automation or Functions, proactive remediations, and ITSM integration. Build proactive monitoring and alerting for enrollment failure, noncompliance, deployment error and service degradation.Change, operations, and technical leadership. Own changes from scope and impact through test evidence, pilot, implementation, validation, communications and tested backout. Lead Tier 3/4 troubleshooting and root-cause analysis; drive vendor escalations with complete diagnostic evidence. Maintain architecture diagrams, designs, runbooks and decision records complete enough for another qualified engineer to operate and recover the service. Mentor engineers, set engineering quality standards, and maintain a prioritized roadmap and technical debt backlog.What you'll need to succeed7+ years in endpoint, mobility, or digital workplace engineering, with significant ownership of enterprise mobile services in a large or complex environment.Deep hands-on Intune engineering: enrollment, compliance, configuration profiles, app deployment, app protection, reporting, troubleshooting.Strong MDM and MAM architecture knowledge across corporate-owned and BYOD scenarios, plus iOS/iPadOS and Android Enterprise management models and OS lifecycle.Hands-on exposure to at least one additional UEM platform such as Workspace ONE UEM (AirWatch), Ivanti/MobileIron, Jamf or SOTI, including migration or coexistence work.Modern Windows provisioning experience including Autopilot, ESP troubleshooting, and update ring strategy.Entra ID, modern authentication, Conditional Access dependencies, and certificate-based secure access.Practical mobility network competence: 802.1X and certificate-based Wi-Fi, VPN and per-app VPN, DNS, proxy and TLS inspection effects.Demonstrated automation with PowerShell, Graph, REST APIs and JSON, and root-cause troubleshooting using logs, telemetry and structured testing.Enterprise change, incident and problem discipline, high-quality technical documentation, and clear communication to technical and nontechnical stakeholders.Preferred QualificationsAdvanced End-to-end ownership of the Microsoft Intune platform — design, engineering, and Tier 3/4 support across tenant and RBAC architecture, enrollment, policy, app deployment, and certificate services — with equivalent hands-on design, engineering and support experience on Omnissa Workspace ONE UEM (AirWatch).Deep mobile platform specialization — Apple Business Manager and Declarative Device Management at scale, Android Enterprise dedicated and kiosk fleets, mobile threat defense, and zero-touch provisioning.Large-scale UEM migration into Intune — from Omnissa Workspace ONE UEM (AirWatch) or Ivanti/MobileIron — including policy mapping, app re-packaging, and phased device cutover.Telecom and carrier or eSIM integration, passwordless authentication on mobile, or legacy VPN retirement.Experience in a global, highly regulated, or large-enterprise environment; frontline and shared-device populations alongside corporate users.Certifications such as MD-102, SC-300, SC-200 or SC-100, Apple Certified IT Professional, Android Enterprise Professional, or CCNA.Ready to make a bigger impact? We look forward to reviewing your application.• #LI-CN1• #Cybersecurity #InfoSecFor positions based in New York, NY, the base salary range for this position is $150,000 – $190,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply—your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area:IT - Information TechnologySummaryLocation: NY-New York; NC-Charlotte; GA-AtlantaType: Full time

Atlanta, GA preferred, Remote At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together? PrizePicks, the leading DFS and Predictions Markets platform known for its fun and engaging yet simple product, and a thriving community, is seeking a superstar Product Manager to be an integral part of our Rewards Product Team. The ideal candidate will be passionate about sports, technology, promotions, and have a strong product management background. Experience with customer rewards programs is a major plus. • Strategize, • Identify opportunities to innovate and improve tools to drive efficient reward spend, • Partner closely with Revenue Operations to create comprehensive, impactful roadmaps, • Execute, • Execute on our team's product vision, strategy, and roadmap, • Own the end-to-end product lifecycle, from ideation to launch and ongoing optimization., • Define and execute on technical requirements, launch strategy, and overall vision of the product., • Collaborate, • Work closely with engineers, designers, and a variety of stakeholder groups to define, build, and iterate on a best-in-class user experience., • Partner with Marketing and Revenue Operations to devise our reinvestment strategy, • Learn, • Deeply understand the Prediction and DFS rewards space., • Champion a data-driven approach to product decision-making., • Partner closely with acquisition experts to grow your skill set., • Grow, • Our team is growing rapidly. We want you to want to grow with it., • 3+ years of experience in product management or related disciplines., • A proven track record of building products customers love., • Entrepreneurial drive, passion about our mission, and deep empathy for our customers., • Experience working with CRM tools, such as Braze, • Experience building products across web and mobile apps (Apple and Android app stores)., • Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions., • Strong product discovery and strategic critical thinking skills., • Self-driven ambition with a sense of urgency and a knack for taking audibles in stride and adapting in a high-paced environment., • A constant desire to learn. What makes you stand out: • Experience with loyalty and/or rewards programs, • Experience in the sports/gaming industry and/or a power user of the industry's products., • Experience working closely with Marketing and Revenue teams, • Experience working with CRM tools and data products, • Obsessive about something. We obviously love sports, but maybe it's something else for you. What makes you tick? (Being a big sports-head definitely helps too)., • You can add to the PrizePicks Culture. We want to work with people who bring something to the table on and off the field / in and out of the office., • You're a do-er. Blockers aren't blockers in your world, and when the play breaks down, you're more of a Caleb Williams than a Carson Wentz., • The ability to work with and define ambiguity., • You have a proven track record of successfully taking products from 0 ? 1., • You have a superpower. Everyone's got one what's yours? Where you'll live: • While we prefer candidates based in Atlanta, we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical salary range for this position is $135,000 to $145,000. At PrizePicks, we consider your role, level, and where you'll be working when determining our salary ranges. The compensation info you see on our job postings gives you an idea of the starting pay range for the position. Your actual pay within that range will depend on your specific work location, as well as your skills, experience, and education. Your recruiter will be happy to chat more about the specific pay range for your location and how we arrived at it during the hiring process. This application period will remain open for 30 days. We're committed to finding the best candidate, so this date may be adjusted, and any changes will be reflected in this posting. Benefits you'll receive: • Company-subsidized medical, dental, & vision plans, • 401(k) plan with company match, • Annual bonus, • Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!), • Generous paid leave programs, including 16-week paid parental leave and disability benefits, • Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked, • Company-wide in-person events and team outings, • Lifestyle enhancement program, • Company equipment provided (Windows & Mac options), • Annual performance reviews with opportunities for growth and career development You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Tombras, a 600+ person, full-service, national advertising agency with a digital mindset, is seeking a Director, Paid Search. You'll be joining one of the top independent agencies in North America. Connecting Data & Creativity for Business Results is working for our clients and creating a flywheel affect fueling both client and agency growth. You'll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year. Join an industry-leading search marketing teamrecognized as a Google Agency Excellence winner and honored with 31 national US Search Awardsthat thrives on solving our clients' biggest business challenges. As Director, Paid Search, you will develop, implement, and continually optimize innovative paid search, Performance Max, Demand Gen and YouTube advertising campaigns. This is an opportunity to break the status quo of search marketing by leveraging data and AI in unique ways, collaborating across social, programmatic, and investment teams, and driving holistic media solutions that deliver measurable, incremental impact. We seek someone with an entrepreneurial and analytical mindset who can build strong client relationships, mentor team members, and champion bold new ideas to power award-winning performance. If you're passionate about using data and AI to redefine search marketing for leading enterprise brandsand you're ready to build holistic solutions that drive real business resultswe want to hear from you. Where you'll be working: Knoxville, Atlanta or Portland. Relocation Assistance may be provided. What you'll be doing: • Architect effective Google Ads and Microsoft Ads campaigns across all ad formats and surfaces including Search, Shopping, YouTube, Display, App and Gmail., • This is a hands-on keyboard role that requires a player-coach mentality and experience with heavy implementation capabilities, combined with excellent client communication and team management., • Exhibit confident communication skills to effectively present tactical paid search plans and campaign status reports to C-suite level clients on a daily and weekly basis, • Manage paid search budgets and bids using best-in-class campaign structure strategies, portfolio bid management, campaign settings, demographic targeting, remarketing, custom audience lists, and custom-built automation for pacing and goal forecasting, • Research keywords, analyze their relevance and perform competitive analysis connecting the dots with backend client CRM data, • Recommend landing page strategies and consult on landing page planning and optimizations, • Possess a well-developed analytical ability and a proven track record of extracting tangible insights from large data sets and synthesizing them into actionable plans for monthly meetings and QBRs., • A/B/n testing a multitude of campaign variables to increase the efficiency of campaign budgets to drive leads/conversion improvements, expand search impression share and drive higher ROI for our clients, • Administer bid management tools to accurately pace daily paid search budgets, • Monitor and analyze campaign performance in platforms like Google Ads, Microsoft Ads, and SA360., • Implement and test strategies designed to increase conversion rates and lower cost-per-lead across multiple clients in multiple verticals, • Ensure billing and budget pacing is handled accurately and in a timely manner, • Work closely across all other media and creative teams at Tombras to build cohesive data-driven media plans with best-in-class approaches to measurement and strategy recommendations for creative effectiveness, • Champion department processes, stay current on search marketing industry trends and best practiceswe're looking for thought leaders in generative AI use cases for both internal and external facing applications. What you bring: • 8+ years of Paid Search experience within an advertising agency, • Google Ads certifications, • Critical Thinking & Problem-Solving: Ability to approach complex challenges creatively, analyze data insights, and make strategic decisions that go beyond standard campaign optimizations., • Proactive & Self-Driven Work Ethic: Demonstrates initiative, ownership, and the motivation to seek out new ways to improve workflows and client outcomes., • Early AI Adoption & Successful AI Implementation: Advanced use of AI, LLMs, and Google's latest in AI automation to enhance productivity, optimize campaigns, automate reporting, develop deep campaign opportunities, generate audience insights, and develop better performing creative across Google Ads surfaces (Search, Shopping, Display, Gmail and YouTube)., • Continuous Learning Mindset: Eagerness to learn new technologies, adapt to emerging industry trends, and consistently iterate on best practices., • Collaboration & Communication: Capable of working across different teams (social, programmatic, investment) to develop holistic, cross-channel media solutions that drive real business results., • Intimate knowledge of paid search campaign types, strategies and tactical executions of Search, Performance Max, Discovery, YouTube, Display, Local, Shopping, and App across Google, Bing and Apple., • Working knowledge around tracking solutions like Floodlights, pixels, Google Conversions, UET goals, Enhanced Conversions and offline conversions tracking (Enhanced Conversions for Leads)., • Skilled in Microsoft Excel, Microsoft PowerPoint, Keynote and the Google Suite., • Intimate knowledge of website analytics programs (Google Analytics, Adobe, etc.), • Bachelor's Degree in Advertising/Marketing, Business, PR/Communications or related field. Why you'll want to work at Tombras: • Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another., • Dog-friendly offices, • Flexible PTO, • Generous parental leave for primary and non-primary caregivers, • Medical (PPO or High Deductible option) for employee + dependents, • 401(k) Participation, • Employer-paid Dental & Vision, • A company culture of promotions from within and an atmosphere allowing for varied and rapid career development. Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce. Tombras is an E-Verify employer and participates in the E-Verify program. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.

About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. As an Engineering Manager at Reserv, you will lead a high-performing engineering team, driving the delivery of innovative, scalable, and reliable technology solutions aligned with our business goals. You'll work closely with the Director of Engineering and other senior leaders to shape our technical strategy, foster cross-functional collaboration, and ensure our engineering culture supports both growth and innovation. This role blends strategic leadership with hands-on executionyou'll mentor and develop engineers, optimize team processes, and champion a culture of quality, ownership, and customer focus. Your leadership will be essential in scaling the organization, enhancing technical capabilities, and making decisions that deliver meaningful impact. Who You Are • A thoughtful communicator, able to translate complex technical topics for non-technical stakeholders and executive leadership., • Passionate about building strong engineering cultures rooted in collaboration, psychological safety, and accountability., • Excited by the challenges of leading in a remote-first environment and skilled at fostering connection and alignment across distributed teams., • Committed to quality, security, and operational excellencenot just shipping fast, but shipping well, • A leader with a proven ability to guide engineering teams through complex technical decisions, architectural tradeoffs, and long-term planning., • Someone who can mentor engineers across experience levels while driving clarity, focus, and execution within and across teams., • A pragmatic thinker with a strong grasp of the full software development lifecycle, including devops, QA, and security considerations., • A partner to product, design, and business stakeholdershelping connect technical direction to broader company goals., • A strong advocate for quality assurance through well-defined testing frameworks and code review practices., • 35+ years of experience managing software engineering teams, with a track record of impact at previous roles., • Professional experience as an engineer in at least one of our core languages or frameworks (or close equivalents), with the ability to engage in technical conversations at a high level., • Strong familiarity with system design, software architecture, and devops practices; deep expertise in at least one area of the devops lifecycle., • Knowledge of secure development practices and ability to uphold security standards across the engineering organization., • Demonstrated ability to uphold quality through testing strategies and code review processes., • Experience managing engineering performance, quality, and process across multiple teams or initiatives. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy after 8 months of continuous work, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking a detail-oriented Personal Injury Protection Resolution Specialist to join our team. The PIP Resolution Specialist will be responsible for investigating and evaluating PIP / MP claims and coverage. The ideal candidate will have strong analytical skills, excellent communication abilities, and a commitment to providing exceptional customer service. Your role will also be responsible for handling an inventory of PIP claims and delivering service to all constituents of the claim. The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claim professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you action on it., • Communicative. (we'd love to know what this means to you), • And did we mention, you have a sense of humor. Claims are hard enough as it is., • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests, • Investigate PIP / MP claims to determine coverage, extent of injury and evaluate medical billing for necessity and relatedness to the claim., • Gather relevant documentation, interview involved parties, explain policy, coverage, and appropriate course of action and resolve related medical expenses., • Assess the validity of PIP claims based on collected evidence, medical records, and applicable laws. Determine the appropriate settlement amount if appropriate, ongoing plan for resolution and recommend further action if necessary., • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Maintain regular communication with claimants, policyholders, attorneys, medical providers, and other relevant parties to provide updates on claim status, request additional information, and facilitate the claims process within approved payment authority, • Prepare thorough and accurate claim reports, including detailed summaries of investigation findings, evaluation of damages, and rationale for claim decisions., • Provide input for continuous development of claims guidelines, best practices, and process improvements, • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim, • Engage in learning opportunities to build knowledge of commercial lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Minimum of 3 years of experience on point and concentrated in Personal Injury Protection, ideally experience with:, • Handling the states of NY / NJ / and MI MI / FL and/or KY., • Handling of commercial or ride share policies is highly preferred, • Subrogation referrals, • Bodily Injury and coordination of benefits between PIP and UM / UIM., • Arbitration and or formal PIP/MP litigation, • Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development, • Willingness to travel for client and claims needs, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will provide a manageable pending for you to deliver the service in a way you've always wanted and a dedicated account. Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster. Work toward reducing and eliminating all the administrative work from an adjuster role. Foster a culture of empathy, transparency, and empowerment in a remote-first environment. At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking highly organized and customer-focused Commercial Transportation Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be commercial transportation (interstate trucking) related. The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. Resolution Specialists are: • Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org., • Passionate specialists who care about the customer and their experience., • Empathetic. Exercises empathy and patience towards everyone interacted with., • Sense of urgency - AT ALL TIMES. That does not mean working at all hours., • Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution., • Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution., • Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it., • Communicative. Professional written and oral communication with all parties to a claim., • And did we mention a sense of humor? Claims are hard enough as it is. What We Need We need our Resolution Specialists to do all the things typical to the role: • Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner., • Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps., • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim., • Work with the APD team on the handling of property damage claims., • Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss., • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures., • Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority., • Provide input to continuously develop claims guidelines, best practices, and process improvements., • Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed., • Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications. We are looking for candidates who meet the following requirements: • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Active insurance adjuster's license by way of a designated home state, or home state, • Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims adjusting, ideally with:, • Third-party bodily injury, including catastrophic losses, • UM/UIM bodily injury, • Litigation experience, • MCS90 and its state equivalents, • Willing to obtain all licenses within 60 days, including completing state-required testing., • Knowledge of state regulations, policy provisions, and standard operating procedures., • Willingness to travel for clients and claims need At Reserv, we offer a comprehensive benefits package including: • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work-life balance, • Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder! Additionally, we will: • Provide a manageable pending to deliver the service in a way always wanted from a dedicated account., • Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges., • Work toward reducing and eliminating all the administrative work from a Resolution Specialist., • Foster a culture of empathy, transparency, and empowerment in a remote-first environment. At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds.

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claims professional who cares about the customer and their experience., • Sense of urgency - at all times. That does not mean working at all hours., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you act on it., • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests, • Gather necessary information from customers to initiate the claim and determine the appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate the repair, if necessary, for the property damage, • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling, • Communicate and coordinate with involved parties regarding negotiations and settlement, • Provide input for continuous development best practices, and process improvements, • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate claims professional who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times. That does not mean working at all hours., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you act on it. We need you to do all the things typical to the role: • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests, • Gather necessary information from customers to initiate the claim and determine the appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate the repair, if necessary, for the property damage, • Recognize requirements for potential escalation should the loss no longer meet criteria for your handling, • Communicate and coordinate with involved parties regarding negotiations and settlement, • Provide input for continuous development best practices, and process improvements, • Active insurance adjuster's license by way of a designated home state, or home state, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Experience with handling real property damage, this is not required but encouraged, • Minimum of 1 year experience with insurance claims and/or customer service, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking highly organized and customer-focused Professional Lines Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. • Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org., • Passionate adjuster who cares about the customer and their experience., • Empathetic. You exercise empathy and patience towards everyone you interact with., • Sense of urgency - at all times., • Creative. You can find the right exit ramp for the resolution of the claim that is in the insured's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational., • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution., • Anti-status quo. You don't just wish things were done differently, you act on it., • Communicative., • And did we mention, you have a sense of humor. Claims are hard enough as it is. What We Need We need you to do all the things typical to the role: • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests, • Analyzing and reviewing nursing home professional liability insurance claims to identify areas of dispute, investigating, and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers., • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim., • Analyzing and reviewing nursing home professional liability insurance., • Managing legal aspects of litigated cases, including evaluation of legal process and expenses., • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures., • Managing litigation cases related to professional liability claim disputes, virtually attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders., • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim., • Maintain adjuster licenses and continuing education requirements., • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Active insurance adjuster's license by way of a designated home state, or home state, • 7+ years experience handling Professional Lines claims including experience with:, • Nursing home exposures, • Allied medical losses, • Having additional Professional Lines experience a plus including:, • Errors & Omissions, • Medical Malpractice, • Directors & Officers, • Miscellaneous other professional lines a plus, • Willing to obtain all licenses within 60 days, including completing state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development, • Willingness to travel for client and claims needs, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be transportation-related. The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. Resolution Specialists are: • Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org., • Passionate specialists who care about the customer and their experience., • Empathetic. Exercises empathy and patience towards everyone interacted with., • Sense of urgency - AT ALL TIMES. That does not mean working at all hours., • Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client's best interest., • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution., • Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution., • Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it., • Communicative. Professional written and oral communication with all parties to a claim., • And did we mention a sense of humor? Claims are hard enough as it is. What We Need • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests, • Manage an inventory of litigated and non-litigated cases, • Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders, • Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry, • Review legal documents and ensuring compliance with initial suit-handling plan of action, • Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed, • Analyze policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure, • Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters, • Maintain adjuster licenses and continuing education requirements, • Active insurance adjuster's license by way of a designated home state, or home state, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:, • Third-party PD, • Third-party bodily injury, including catastrophic losses, • UM/UIM bodily injury, • Litigation experience, • PIP a plus, but not required, • Willing to obtain all licenses within 60 days, including completing state-required testing., • Knowledge of state regulations, policy provisions, and standard operating procedures., • Willingness to travel for clients and claims need, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work-life balance, • Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder! Additionally, we will: • Provide a manageable pending to deliver the service in a way always wanted from a dedicated account., • Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges., • Work toward reducing and eliminating all the administrative work from a Resolution Specialist., • Foster a culture of empathy, transparency, and empowerment in a remote-first environment. At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds.

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. As a Team Lead at Reserv, you will be providing support to a Claims Manager (or Sr. Manager) with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the real property and auto damage adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. • Highly motivated and growth-oriented, impactful and influential, • Claims professional - you are knowledgeable and have a track record of success in claims adjudication., • Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles., • Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics., • Passionate - Claims professional who cares about their team, the customer, and their experience, • Empathetic leader - You exercise empathy and patience towards everyone you interact with, • Sense of urgency - at all times. That does not mean working at all hours, • Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems, • Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts., • Problem solver - You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture., • Anti-status quo - You don't just wish things were done differently; you act on it, • Communicative - You are comfortable with and understand the importance of all forms of communications throughout the claims process., • Flexibility - you will need to be able to switch from claims handling to coaching and feedback, • Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice, • Responsible for initial onboarding tasks / access and new hire cultural immersion, • SME for first-line questions, escalations, roundtable discussions, • Be consistently dependable in achieving or exceeding goals and overcoming obstacles, • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery, • Align team with client and customer expectations of the process, • Serve as a resource for escalations, • Foster a positive work environment, promote teamwork, and encourage professional growth and development, • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team, • Increased reserve and payment authority with the ability to assist with moderate reviews, • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops led/co-led by Team Leads, Managers, and other Reserv employees, • Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset, • Active insurance adjuster's license by way of a designated home state, or home state, • 3+ years of insurance claims experience in multiple lines of business, preference for an auto and/or real property, • 1+ years of leadership experience with a preference for experience managing in a remote environment, • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes, • Demonstrated commitment to quality, accuracy, and attention to detail, • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. We work toward reducing and eliminating all the administrative work from an adjuster role. We foster a culture of empathy, transparency, and empowerment in a remote-first environment. At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you! Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. About the role We are seeking a highly organized and customer-focused Transportation Physical Damage Claims Adjuster to join our team. You will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering exceptional customer service! If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results we want to hear from you! Who you are • Excited about building a tech-driven claims organization, • Passionate about the customer experience, • You're empathetic and patient with everyone you interact with, • Driven by a sense of urgency (without working around the clock), • Creative in finding the right resolution that serves the insured's best interest, • You're comfortable with conflictsee it as conversational, not adversarial, • Curious about the whole story so you can make the right decisions early, • Anti-status quoyou don't just wish things were different, you make them different, • A strong communicator, • You have a sense of humor (claims are hard enough as it is!) What you'll do • Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims., • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action, • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim, • Coordinate the repair of damaged vehicles and assist with rental reimbursement, • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss, • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures, • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority, • Provide input for continuous development of claims guidelines, best practices, and process improvements, • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim, • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Qualifications • Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications), • Minimum of 3-5 years of experience on transportation claims, dealing with Third-Party PD/Total Loss (commercial is a huge plus!), • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license, • You're willing to obtain all licenses within 60 days, including completing any state required testing, • Knowledge of state regulations, policy provisions, and standard operating procedures, • Commercial experience necessary, • Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures, • Curious and motivated by problem solving and questioning the status quo, • Desire to engage in learning opportunities and continuous professional development Benefits • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy after 8 months of continuous work, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Administrative Assistant - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Administrative Assistant experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Administrative Assistant - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Administrative Assistant experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description About Ridwell Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect through both our doorstep pickup and mail-in services, connecting those materials with local and national partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions. As a B Corp-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits. This is a pivotal moment of growth for Ridwell. We're looking for people who are energized by a challenging, fast-paced environment, ready to make a real impact on a mission that matters, and excited to grow alongside a team that's genuinely invested in one another! About the role We’re looking for a motivated team member to join Ridwell’s operations in Atlanta, GA. This dynamic, part-time role combines driving responsibilities with warehouse operations as needed. We’re looking for someone who shares our commitment to excellence and building a more sustainable future. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment. They take initiative, think creatively, and work effectively with others to solve problems and keep things moving. As Ridwell continues to grow, this role offers opportunities for professional development and growth alongside the company. Typical hours: Tues, Wed & Thurs, 7:30 am–4 pm, plus as needed Wages for this position: $20/hour Our Values • Our Member is Our Hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision., • We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better., • We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact., • Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important., • We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.Job Duties, • Safely operate Ridwell high-roof cargo vans throughout the Austin area, • Complete between 125 - 150 daily stops efficiently and accurately, • Collect members' materials from designated bins at their homes, • Assist with completing remaining stops after finishing your assigned route, • Navigate routes effectively using the provided smartphone apps, • Maintain regular communication with our dedicated Driver Support team regarding route timing, • Manage loading and unloading of vehicles efficiently, • Deliver Ridwell bins and new member kits to members’ homes, • Provide excellent customer service when interacting with Ridwell members, • Work safely outdoors and in all weather conditions, various temperature extremes, including heat, cold, moisture, and wind, • Transition between driving and warehouse responsibilities as needed, • Follow all company policies and safety procedures consistently, • Support additional operational needs as they arise, • Maintain positive communication with team members across all functions, • A smartphone is required for GPS navigation and route management (phone stipend provided).Job Requirements, • Ability to maintain consistent attendance - we count on each other to be here when scheduled so we can deliver excellent service as a team, • Must be 21 years or older with a valid GA driver’s license, • Must have had a valid driver's license for at least 3 years, • Ability to read and follow written or oral instructions in English, • Ability to stand and walk for extended periods, and frequently push, pull, squat, bend and reach, and lift up to 49 lbs, with or without reasonable accommodation, • Must own and be able to use a smartphone and Google or Apple maps, • Ability to communicate effectively digitally via text and email, • Must pass a background and motor vehicle history check if offered the position Benefits at Ridwell We are committed to creating a supportive environment for our employees. We offer the following: Paid Time Off & Sick leave accrualPaid Holidays 9 paid days per year Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges Employee Discount on Ridwell Membership Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. How we are protecting employees from COVID-19 At Ridwell, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19. For more information, please contact our HR department at HR@Ridwell.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About Ridwell Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect through both our doorstep pickup and mail-in services, connecting those materials with local and national partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions. As a B Corp-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits. This is a pivotal moment of growth for Ridwell. We're looking for people who are energized by a challenging, fast-paced environment, ready to make a real impact on a mission that matters, and excited to grow alongside a team that's genuinely invested in one another! About the role We’re looking for a motivated team member to join Ridwell’s operations in Atlanta, GA. This dynamic, role combines driving responsibilities with warehouse operations as needed. We’re looking for someone who shares our commitment to excellence and building a more sustainable future. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment. They take initiative, think creatively, and work effectively with others to solve problems and keep things moving. As Ridwell continues to grow, this role offers opportunities for professional development and growth alongside the company. Schedule: Monday - Friday; 7:30 am–4 pm Wages for this position: $20/hour Our Values • Our Member is Our Hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision., • We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better., • We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact., • Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important., • We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.Job Duties, • Safely operate Ridwell high-roof cargo vans throughout the Austin area, • Complete between 125 - 150 daily stops efficiently and accurately, • Collect members' materials from designated bins at their homes, • Assist with completing remaining stops after finishing your assigned route, • Navigate routes effectively using the provided smartphone apps, • Maintain regular communication with our dedicated Driver Support team regarding route timing, • Manage loading and unloading of vehicles efficiently, • Deliver Ridwell bins and new member kits to members’ homes, • Provide excellent customer service when interacting with Ridwell members, • Work safely outdoors and in all weather conditions, various temperature extremes, including heat, cold, moisture, and wind, • Transition between driving and warehouse responsibilities as needed, • Follow all company policies and safety procedures consistently, • Support additional operational needs as they arise, • Maintain positive communication with team members across all functions, • A smartphone is required for GPS navigation and route management (phone stipend provided).Job Requirements, • Ability to maintain consistent attendance - we count on each other to be here when scheduled so we can deliver excellent service as a team, • Must be 21 years or older with a valid GA driver’s license, • Must have had a valid driver's license for at least 3 years, • Ability to read and follow written or oral instructions in English, • Ability to stand and walk for extended periods, and frequently push, pull, squat, bend and reach, and lift up to 49 lbs, with or without reasonable accommodation, • Must own and be able to use a smartphone and Google or Apple maps, • Ability to communicate effectively digitally via text and email, • Must pass a background and motor vehicle history check if offered the positionBenefits at Ridwell We are committed to creating a supportive environment for our employees and offer the following: Medical, Vision, and Dental plans available with $0 monthly premium costs, with buy-up options available Voluntary Life and AD&D for self and spouse/domestic partner Voluntary Short-Term and Long-Term Disability insurance 401(k) Paid Time Off Monthly Cell Phone ReimbursementSick leavePaid Holidays 9 paid days per year Paid parental leaveCommuter Benefits for parking and/or transit Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges Employee Discount on Ridwell Membership We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. About The Role: As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets but eliminates the work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IT operates as we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries. This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to other Hermeus sites runs roughly one to two trips per quarter to support projects and operations. Responsibilities Service Desk & Escalations • Provide senior-level, hands-on support for daily service desk operations, including ticket intake, prioritization, documentation, and resolution., • Troubleshoot and resolve complex hardware, software, and operating system issues across Windows, macOS, and Linux., • Serve as the senior technical escalation point for issues the team cannot resolve, driving them to closure before engaging vendors or engineering., • Own problem management: run root cause analysis on recurring and high-impact issues and drive corrective actions to completion., • Participate in a weekly on-call rotation as the after-hours escalation point for critical incidents, maintenance windows, and test campaigns., • Mentor and develop junior IT support staff through ticket review, coaching, and knowledge transfer. Endpoint & Device Management • Own endpoint management for the Windows and macOS fleet: Intune policy, Autopilot, golden image maintenance, compliance policies, and patch rings., • Administer Apple Business Manager for macOS enrollment, app distribution, and configuration profiles., • Administer RMM tooling (NinjaOne or equivalent) for monitoring, patching, scripted remediation, and software deployment., • Deploy, configure, and support desktops, laptops, mobile devices, peripherals, conference room AV equipment, and office copiers and printers., • Own IT asset lifecycle, software license tracking and renewals, and vendor coordination for support cases, RMAs, and orders., • Write and maintain PowerShell automation for provisioning, reporting, configuration drift remediation, and bulk administrative tasks (Python/Bash a plus). Identity, Security & Compliance • Administer hybrid identity: on-premises Active Directory, Entra ID, directory synchronization, Group Policy, Conditional Access, and MFA., • Administer Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) and supporting Windows Server systems., • Own technical onboarding and offboarding end to end, partnering with the People team to streamline and automate it through identity lifecycle tooling (Hire2Retire / RoboMQ or equivalent)., • Support endpoint security controls including Microsoft Defender, BitLocker, FileVault, and encryption enforcement., • Partner with Cyber on endpoint hardening, vulnerability remediation, and incident response, and ensure compliance with information security, export control, and data privacy requirements. Collaboration & Continuous Improvement • Troubleshoot foundational networking issues (LAN/WAN, VPN, DNS, DHCP, wireless) and partner with the Networking team on escalations, coverage issues, and site changes., • Act as a trusted IT partner to engineering, manufacturing, and business teams., • Own the knowledge base and maintain accurate SOPs for supported systems and recurring procedures., • Identify manual, repetitive, or undocumented processes and mature them into automated, repeatable workflows as the company scales. Requirements, • 5+ years of progressive IT support or systems support experience in an end-user or service desk environment, supporting Windows, macOS, and Linux, with a solid working understanding of LAN/WAN, VPN, DNS, DHCP, and wireless troubleshooting., • Hands-on experience across the Microsoft stack: Windows Server, Microsoft 365, Intune policy configuration and device enrollment at scale, and hybrid Active Directory / Entra ID including Group Policy, Conditional Access, and MFA., • Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus)., • Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion., • Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff., • Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter. Preferred Skills & Experience • Experience in aerospace, defense, or another highly regulated industry, or in an MSP, startup, or other fast-paced high-growth environment., • Version control and CI/CD pipelines (GitLab preferred) and configuration management tooling such as Ansible for managing scripts and configuration as code., • Hands-on experience with our tooling or close equivalents: NinjaOne or a comparable RMM platform, Apple Business Manager, Jira Service Management, and identity lifecycle automation such as Hire2Retire / RoboMQ., • Experience supporting cloud platforms and virtualized infrastructure (Azure and/or AWS)., • Ability to obtain and maintain a Top Secret security clearance., • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, and familiarity with ITIL or service management best practices. Physical Requirements This is a hands-on role supporting physical hardware in office, manufacturing, and test environments. With or without reasonable accommodation, it requires lifting, carrying, and positioning equipment weighing up to 20 pounds; bending, kneeling, crouching, and reaching in confined spaces such as under desks and inside network closets to run and trace cabling; and moving throughout the facility, including manufacturing and test areas, to support users and equipment. The salary range listed for this role is intended as a general guideline. Final compensation will be determined based on a variety of factors, including role scope and responsibilities, relevant experience, education and training, key skills, market data, and business needs. At Hermeus, compensation is only one part of our total rewards package. We offer competitive pay, equity, and a range of benefits designed to support our team. Benefits: • Health & Wellness: 100% employer-paid healthcare and pet insurance, • Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses, • Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees, • Office Perks: Weekly paid office lunches and fully stocked breakrooms U.S. EXPORT CONTROL COMPLIANCE STATUS The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. EQUAL OPPORTUNITY Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. #LI-JC3 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.