Apple remote jobs in Atlanta, Georgia - Page 2Create job alerts

Job Description * Job Opportunity: Technical Specialist - Senior (766377) Location: Raleigh, NC Duration: 12 months (with option for extension) Work Arrangement: Remote until all staff return to onsite work; onsite presence required thereafter. Equipment Pickup/Return: Candidates must pick up equipment onsite on the first day and return it on the last day at their own expense. Position Overview Our client, NC DIT-Transportation, is seeking a highly skilled Technical Specialist - Senior to join the Account Management Team for a 12-month engagement. This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory administration, and IT security, with a proven ability to resolve complex technical issues and lead team efforts. Key Responsibilities • Account Management & Administration:, • Manage daily deactivation and leave of absence (LOA) reports from NCDOT Human Resources, ensuring parallel ServiceNow requests are processed., • Perform queue management to ensure timely and accurate ticket resolution., • Assign daily tickets and train Account Management staff on team processes and procedures., • Administer accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal, Apple Management Console, Online Directory, and ServiceNow., • Technical Expertise & Problem Resolution:, • Independently resolve issues through advanced system analysis and troubleshooting., • Document incidents and resolutions in ServiceNow, providing weekly status reports to management., • Analyze and assess client needs to develop effective, tailored solutions., • Security & Compliance:, • Implement NCDOT and NCDIT security policies to protect data from unauthorized access, alteration, or destruction., • Ensure compliance with NCDIT Security Office requirements and standards., • Project Management:, • Lead projects by directing team efforts, integrating individual skills, and providing status updates to management., • Documentation:, • Develop and maintain comprehensive documentation for all processes and procedures, aligning with Operational Level Agreements (internal) and Service Level Agreements (external)., • Review documentation annually to ensure accuracy and relevance. Required Qualifications Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years Advanced knowledge of appropriate security measures of the organization. Required 3 Years Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years Analysis of technical and user documentation for technical assistance and support Required 3 Years Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job Description Job Title: Service Desk Technician Department: Service Desk Reports To: Director, Security/Cyber Security FLSA Status: Exempt Job Description The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines. ABOUT UNCF The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students. Primary Responsibilities and Duties Level 1 • Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction., • Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals., • Network monitoring (Level 1 support), • Assist with onboarding of new users, offboarding of departing users., • Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses), • Distribution of equipment to end-users Level 2 • Systematically interprets user problems and identifies solutions and possible side effects., • Uses experience to address user problems and interrogates database for potential solutions., • Escalates complex or unresolved incidents., • Records and tracks issues from outset to conclusion., • During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements., • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. No supervisory responsibilities. Qualifications EDUCATION AND EXPERIENCE Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role. Technical Skills: Proficient with Windows Operating Systems Knowledgeable with Apple iOS and Apple products Proficient in Microsoft Office Suite, O365 Knowledge of Virtual Desktop Environments (VDI/WVD) General knowledge of Azure, Azure AD, Intune/ General knowledge of networking General knowledge of Security (network and desktop) Computer and mobile device setup Basic Active Directory administration Skills in setup and diagnosing of peripherals such as printers Knowledge of audio/video conferencing technology Ability to provide remote support (TeamViwever/Ultraviewer) General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices Certificates, Licenses, Registrations: A+, Security+, Network+, MCSA (some or all desired) Other Skills, Knowledge, and Abilities: • Strong troubleshooting skills, • Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery., • Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal., • Strong communications skills (oral/written) with training experience a plus, • Strong customer/service orientation with attention to detail when proposing solutions. ADDITIONAL INFORMATION Benefits include: Medical, Dental & Vision Vacation, Sick & Personal Leave Life Insurance (Basic & Optional) Flex Spending Accounts 403(b) Retirement Account Holiday Savings Plan Annual Success Sharing Salary Range: $67,500.00 To $74,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF's Atlanta office. Background checks required. UNCF is EOE M/F/D/V