Lounge On-Call SEA
hace 5 meses
Seattle
Company: Alaska Airlines The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The On-Call Concierge is responsible for fulfilling the lounge Host and Concierge duties as needed by coordinating the setup of food and beverage stations, maintaining cleanliness and inventory, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for members and guests through individualized interactions that create a hassle-free travel experience. Key Duties: • Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest., • Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g. seat assignments, check-in service, reservations), and prioritize member’ needs and requests in a tight time frame., • Prepares and arranges food, beverages, and liquor service for members and guests., • Responsible for restocking self-service food and properly packaging any unused food., • Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.)., • Identifies creative solutions to handle unhappy or mishandled passengers., • Processes new lounge member enrollments and renewals., • Follows established procedures to maintain the cleanliness of the lounge. If you are unable to view the video, click this ___. Job-Specific Experience, Education & Skills: Required • 1 year of experience in guest service, or related area., • Motivated to achieve excellent guest service., • Ability to project a professional image and be approachable with strong social skills., • Articulate and able to effectively communicate with confidence., • Able to multi-task while working under pressure., • Able to make quick, sound decisions in a challenging and varied work environment., • Willingness to serve alcohol., • Ability to stand for long periods of time., • Ability to bend, squat, stoop, reach and grasp., • Ability to lift up to 50 pounds., • Typing speed of at least 25 WPM., • Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification., • Ability to communicate in English., • High school diploma or equivalent., • Minimum age of 21., • Strong marketing, sales, management, or customer service experience., • Computer experience, including familiarity with Image and Solar., • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on company being hired into and airline being booked) Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: On-Call Regular/Temporary: Temporary/OC Requisition Type: Frontline Location: Seattle - Airport Featured Job: 0 A:: Y - T1