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Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The primary responsibility of this position is business analysis for the City of Philadelphia’s Department of Revenue. This includes web projects, applications and supporting functionality. The person in this position will partner with business stakeholders and project teams to conduct all the activities related to successfully gathering project requirements and participating in the discovery, requirements, design, development, deployment and operations phases of the web project, applications and supporting functionality. Essential Functions • Partner with business stakeholders and project teams to help identify, define, & translate business requirements into creative and practical solutions; act as a liaison between business stakeholders and the applications and other internal technology teams., • Create high-level and detail-level documentation (process and business event models/diagrams) and specify systems and knowledge management solution requirements., • Help define and develop project deliverables required to achieve targeted outcomes., • Work directly with OIT operations, development resources and architects to communicate Agency/Department needs and to ensure compatibility and consistency with existing architectural and enterprise standards., • Perform process reviews, document work flows and business requirements, and work with the project and program managers to see projects through to successful completion., • Conduct reviews to ensure requirements documentation, design and other third party deliverables meet expectations., • Test and quality assure changes, fixes, and enhancements to applications and related programs by the development team., • Perform vendor evaluations for third party solutions., • Define and manage data interfaces with third party vendors and internal systems., • Assume system ownership of revenue applications for customizations, configurations (code setups), upgrades, issue escalation, functionality expertise as well as general user questions/training., • Work in concert with the Capital Project teams upon systems implementation to ensure the seamless transfer from capital projects to in-house operations., • Manage projects and initiatives within assigned business areas/systems. Ability to: • Understand core business functions at a deeper level and engineer more efficient processes., • Identify areas where IT systems and business processes can be improved to increase efficiency and productivity, • Communicate (verbally and in writing) effectively and professionally with stakeholders and senior business leadership of departments and agencies participating in the project/business areas., • Work effectively with systems analysts, programmers, users, business managers, and project teams from other departments, agencies and other technical resources participating in the effort., • Collect, analyze, and present data related to IT systems and business operations to inform decision- making, • Develop and execute test cases to validate that proposed solutions align with the original business requirements, ensuring system functionality and integrity prior to deployment to the production environment, • Define and prioritize problems and manage workload without direct supervision., • Multitask, • Work in varied teams comprised of systems analysts, programmers, users, and managers., • Work productively, • Think critically, • Work in a team-oriented environment., • Build productive relationships, • Work with minimal supervision and take initiative, • Speak publicly to communicate technical and business terminology, • Possess organizational and analytical skills, • Broad based business analysis and technology in multiple business applications and environments., • The specification, planning and delivery of enterprise solutions, • Web-based applications and collaborative portals., • SQL, Database Design, Cognos, Crystal, or similar reporting tools a plus., • Project/program management principles and tools a plus., • Theory and practices of systems, organizational and procedure analysis, • Theory and practices of systems design, • Strong analytical and problem solving skills (critical), • Ability to work independently and as part of a team, • Flexibility to work on a mix of technical and non technical assignments required, • Knowledge of SDLC models, • Strong understanding of Relational Database Concepts, preferably Oracle, required, • Experience with Oracle eBusiness (a plus)Qualifications, • Minimum of two (2) years of experience providing application implementation and support services to end users or working with a back-office business domain; experience working with Oracle systems and data preferred, • Associates degree in Computer Science, Business Administration, Information Systems, or a related technical discipline., • Experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio., • Experience with Jira and Confluence (a plus) Additional Information Salary Range: $55,000 - $60,000 Salary cannot exceed $60,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job Description About Athena Athena is a creative place for leaders, risk-takers, creative thinkers and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports. Our people make Athena, Athena. They’re what help set us apart from traditional ad agencies and consultancies. As a Philadelphia Inquirer Top Workplace for three years running, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way. About the Position The Technology Support Apprentice will primarily provide on-site (office) support for Athena’s end-users, Windows and Mac desktops, and cloud Information Systems, within Athena’s Information Security framework. As part of our Information Systems team, the Technology Support analyst will provide hands-on and remote expert support to end users for computer, application, system, device, access, and hardware issues. Will respond to telephone, email, and on-line requests for technical support and cloud Information Systems requests. Will document, monitor, and track the problem using Athena’s issue ticketing platform. Will create and update end-user and department facing documentation for standardized processes, applications, and systems. Will review standard logs and report, respond to, and escalate any system security issues that arise. The person in this position may have access to sensitive Athena Information and is expected to handle such information with integrity and professionalism. Requirements Essential Functions • Responds to employee issues via ticket, phone, in-person, e-mail, and chat, • Solves a broad range of day-to-day on-site technical issues in a mixture of Mac, PC, iOS, and Android networked endpoints, • Troubleshoots / installs / updates software failures (for both PC and Mac) and identifies network problems when they relate to user computers and peripherals, • Maintains, analyzes, troubleshoots, and repairs computer hardware and peripherals, • Manages endpoints, related patches, and anti-malware via Manage Engine and Jamf Management consoles, • Manages Microsoft Azure Users and Groups, and Microsoft 365 User and System features and licenses, • Performs regular system health checks and log reviews and responds to and/or escalates detected issues as necessary, • Provides technical support, maintenance, and installation for AV systems including Logitech conference room technology and in-house event setups, • Monitors, manages, and reconciles Asset inventories and levels within Athena’s asset tracking system, including but not limited to physical equipment and software licenses, • Installs and performs preventive maintenance of computer software / hardware systems, • Assists in determining suitable software / services to meet user requirements, • Provides ticket status updates to end users, support desk, and management as required including updating ticketing systems (with attention to detail in the documentation), • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support, • Develops and maintains system and process documentation, • Trains and assists Athena end users on commonly used technical concepts, practices, and procedures to enhance their use and understanding of the tools and systems allocated to them, • Continues to deepen job-specific knowledge and become an SME in the assigned job functions through ongoing research & relevant trainings, sharing learnings with the team about identified trends, products, and services., • Adheres to all applicable confidentiality and data security guidelines and ensures the appropriate handling of sensitive information, • Attends relevant staff meetings to promote communication and execution of goals In order to achieve Our Mission, Vision and Values, Athena Global Advisors identified a set of values that serve as our guiding light and that we continually aspire to attain. At Athena, it is expected that all employees will demonstrate: • Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, • Effective listening skills - giving full attention to what other people and clients are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, • Strong organizational skills and attention to detail, • Effective time management - managing one's own time and the time of others, • Effective ability to make appropriate independent decisions and judgments and/or understand when to consult with other team members and management, • Ability to manage and prioritize tasks and assignments and effectively communicate timelines and changes to them, • Ability to use basic computer applications (word, excel, power point, outlook, and client Management and billing systems), • Excellent interpersonal and communication skills including the ability to develop productive working relationships with both internal and external groups, • Strong data analysis skills: ability to design tracking/reporting systems, • Exceptional client service skills and a proven ability to work professionally and effectively in a high production, fast paced work environment, • Associate degree in computer science or equivalent through a combination of education and work experience; a degree is not required, but demonstrable relevant knowledge and experience in the related systems described above is required in lieu of a degree, • Related certifications a plus (e.g., ITIL, A+, Microsoft, Apple, etc.), • Systems hardware experience with PC and Mac, • Operating Systems experience with Windows 11 as well as MacOS Sequoia and Tahoe, • Microsoft Office 365 User management required; management of other systems in the suite a plus, • Software experience with PC and Mac, • Experience with Apple Business Manager a plus, • Active Directory Group Policy experience a plus, • Excellent written and oral communication skills, • Excellent organizational skills, • A/V experience a plus, • Excellent interpersonal and customer service skills, • Medical/Dental benefits including of 1K Health Reimbursement Account, • Matching 401K, • Generous PTO policy, • Substantial Parental Leave Policy, • Hybrid Work Environment Candidates must be willing to work 10AM-4PM EST Monday through Friday on-site in our Philadelphia, PA office. We strive to keep our application process open, easy, and as painless and transparent as we can make it. We need team members like you to join us. Ready to apply? Let’s get started. Athena is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040 or at AthenaGlobalAdvisors.com.

Job Description Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual’s contribution matters. What You Can Expect: • Professional Growth: Career development, mentorship, and opportunities to advance., • Work-Life Balance: Hybrid positions and comprehensive wellness benefits. Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives. SOME OF OUR PERKS & BENEFITS! • Salary starting at $21.00 hourly, • Robust Medical, Dental & Vision from top providers, • 403(b) Retirement Plan, • Wellness Program & Employee Assistance Program, • Wholesale Membership Reimbursement As a Seasonal Analyst, you’ll assist across multiple service areas, including primary-source verification, certification processing, and identity management. You’ll handle a variety of tasks that keep our workflows moving efficiently and accurately, ensuring a smooth experience for applicants worldwide. Requirements: • Skills: Advanced proficiency in Microsoft Outlook, Word, Excel, Teams, and PowerPoint, along with strong analytical and administrative abilities., • Experience: 2+ years in a high-volume, fast-paced environment. Experience in medical education documentation is a plus., • Review, triage, and index high-volume email inboxes, • Review, classify, and organize documents in our system, • Complete email follow-up when additional information is needed, • Evaluate and process Identity Forms with accuracy, • Review and process select medical education credentials

Job Description Have you ever worked for Wireless companies such as Verizon Wireless, AT&T or T-Mobile? Looking to start a career with opportunities for advancement at an employee-friendly company? A Fulfillment Specialist at OpDecision may be the perfect fit! OpDecision, a Ten4 Company, reduces costs and streamlines corporate wireless activity, including lifecycle management. The right candidate will have experience and knowledge of wireless carriers, plans, features, basic troubleshooting of wireless devices and the carrier portals. Attention to detail and a sense of urgency is a MUST. We are searching for a candidate that can work in our Mt. Laurel, NJ office. Working hours are Monday - Friday, 8 AM - 5 PM EASTERN TIME. OpDecision offers a great benefits package and 4 weeks of PTO, 8 paid company holidays, plus an additional day of PTO for your birthday! The starting base wage for this position will range from $20-22 per hour. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. POSITION SUMMARY: The Fulfillment Specialist position responds to a ticketing system, ordering devices for our client's end users within a specified deadline. We provide a very high level of customer service to our Managed Services clients, and the Fulfillment Specialist is fundamental in that goal. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Learn each Life cycle management Assist account to properly support their needs and goals:, • Work closely with Help Desk NJ team to support device life cycle management clients., • Place orders with carriers and/or carrier partners for new lines, upgrades and accessories., • Assist in the fulfillment and activation of devices that ship through the NJ office., • Accurately create FedEx shipping labels billed to clients and fulfill orders in a timely manner., • Monitor and update the ForgeOS and external customer ticketing system as applicable., • Manage client device inventory held in the NJ office, including accessory needs., • Ensure office is properly stocked with boxes and packing materials needed for order fulfillment., • Provide responsive end user help desk support for mobility related services Monday through Friday during assigned shift., • Open, Respond, Track and Close all tickets in a timely manner., • Escalate a ticket when appropriate., • Assist with suspending lines of service, warranty replacement devices, add or remove features through the AT&T, Verizon, T-Mobile Portals., • Learn each Assist account assigned to properly support their needs and goals., • Work closely with the Managed Services Plus analyst managers to provide best practices discussed in weekly pod calls., • Ability to work in a fast-paced call center., • Always accurately represent OpDecision and services in a professional manner., • Provide excellent customer service in all aspects of the relationship to our clients., • Provide backup support to team members as needed., • Perform other duties and responsibilities as assigned. QUALFICATIONS:, • High school diploma or general education degree (GED) required, associate or bachelor’s degree preferred., • Experience with Verizon Wireless and AT&T Wireless is preferred., • Must be customer-service oriented., • Strong communication skills with ability to follow up clearly and effectively with others over the phone and email., • Must possess a strong sense of urgency and attention to detail., • Understanding of Microsoft Office, particularly Excel., • Demonstrated ability to prioritize multiple tasks to meet deadlines., • Demonstrated ability to work independently and interact in a collaborative manner with other team members., • Strong critical thinking and problem-solving skills required., • Exhibits self-motivation, the ability to multitask and pay close attention to small details., • Experience working in ZOHO Desk, ServiceNow or other ticketing-based solutions., • Must be authorized to work in the United States for any employer., • Must live in the continental United States. Powered by JazzHR Jp3a2yZeto

As a Senior Associate, you will utilize your functional knowledge and client service skills to drive continuous improvement and compliance across multiple client engagements.

This person will manage, and support paid social media advertising workflows across various platforms. Traffic paid social campaigns, perform QA processes, and launch campaigns. Stay up to date on the use of social media in the pharmaceutical space, specifically keeping a pulse on FDA regulations an

The Associate Analyst, Client Finance will support the Client Finance team to ensure the highest quality of financial service to our clients. Associate Analyst, Client Finance. In collaboration with Client Finance team members, provide support of clients' financial management, including SOWs, client

Job Description Position Summary: This is administrative staff work performing a variety of assignments of a non-confidential nature for a division manager or higher. Duties and Responsibilities: An employee in this class serves in a liaison capacity between the Associate Director and other staff and officials and provides a variety of administrative support services to the Associate Director. The work includes composing a wide variety of correspondence and reports, including reports required by the Office of Child Development and Early Learning, the state monitoring agency; developing internal operational procedures including document and file management systems; and supporting communication with contracted agencies for their compliance with financial documentation and contractual requirements. The Administrative Assistant will enter missing start dates daily into the PELICAN database; utilize data reports in PEIDS, PELICAN, COGNOS and Qlik; upload and organize documents in BOX; collect new provider qualification documents; updating the Master Referral List Calendar every six months; print, mal or fax documents including referral source letters and three-month waiver letters; send email notifications with attachments of referral fax notices to the Service Coordination Entities; send mass distribution communication via email and keep email lists current according to Program Analyst and agency changes; and other assignments as required. Assist and provide administrative support in preparing agenda, agreements, memoranda, correspondence, reports, forms and other documents. Drafts, take notes, proofreads and checks typed and other materials for accuracy, completeness and compliance with DBHIDS standards, policies and procedures; ensure materials, reports and documents for signature are accurate and complete. Coordinate, arrange, schedule and confirm meetings; arrange for meeting room setup; prepare and distribute meeting minutes as directed. The Administrative Assistant will manage zoom & remote meetings, attend ITEI meetings and provide meeting minutes as directed. Perform research for the assigned administrator; develop and recommend work standards and procedures and maintain discretion & confidentiality as required. Skills Required: Knowledge of Policies and practices in such areas as operations, organization, staffing, and procurement as required by departmental assignment. Knowledge of organization and operations of City departments. Report writing- business English and spelling. Business arithmetic- research methods and data analysis. sources of information, methods, and techniques used in administrative research. Super user of interactive computer terminal entry and retrieval procedures- the uses and capacities of word processing and spreadsheet software programs such as Microsoft Word, Excel and specific apps like Qlik and Electronic Heath Record. Education and Experience: EDUCATION: Education equivalent to completion of a bachelor or associate degree. AND SPECIFIC EXPERIENCE Five years of advanced level clerical or administrative experience OR Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included the specific experience described above. NOTE: An associate degree in Business Administration or related field may be substituted for two years of experience. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law