Residential Install Manager
2 days ago
Jacksonville
Job Description DEL-AIR Heating, Air Conditioning, and Refrigeration, Inc. is a growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Tampa, Jacksonville, Melbourne, Sanford (headquarters), and Sarasota Primary Responsibilities: This role directs and coordinates all activities of retail, commercial and retrofit installation of HVAC equipment and provides levels of customer service and satisfaction. Specific Duties & Tasks: • Plans, develops with staff, and implements services and activities by which Company policies and goals are achieved., • Reviews work performed by installation staff with customers on job site to determine satisfaction., • Coordinates activities of Department such as verification of equipment and materials needs, scheduling, installation, billing, and customer satisfaction to effect operational efficiency, productivity, and economy., • Analyzes Departmental performance as indicated by Operational and Financial Reports to identify areas in which performance targets are not being realized and formulate implementation strategies for improvement., • Reports to Director of Operations on elements of activities being performed in Department or being experienced in association with other Departments such as sales by which targets are/ are not being realized including use of resources, procedures, accuracy of pricing and billing., • Resolves customer complaints regarding equipment, supplies and services., • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace., • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization., • Ensure compliance with all Del-Air policies and procedures. Qualifications: • High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered., • Minimum of 5 years of experience in the HVAC trade, • Prior experience in a management role, preferred., • Computer literate with expert knowledge in MS Office Suite – Word, Excel & Outlook specifically, • Outstanding communication and customer service skills, • Eligible to legally work in the United States., • Always obtain a valid driver’s license and able to meet FCCI auto guidelines to operate a company-owned vehicle., • Be at least 18 years of age., • Ability to speak Spanish, preferred but not required., • Successfully complete a background check and drug screen., • Ability to thrive in a team environment. Benefits offered by Del-Air: • Opportunities for career growth and advancement, • Competitive wages & Bonus Incentive Plan, • Company Paid Life Insurance, • Company Paid Telehealth Program - MDLIVE, • Medical, Dental, and Vision Plans, • Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.), • Paid time off (PTO) / Paid holidays, • 401K Retirement Plan - Match, • Corporate Wellness & Safety Programs, • Referral Incentives, • And more… We are accepting applications by replying to this job posting. Please submit a resume or detailed description of the job history to be considered for the position. We are an Equal Opportunity Employer and a Drug-Free Work Place Military Friendly Employer