Dallas Arboretum & Botanical Society, Inc.
Coordinator, Membership
11 days ago
Dallas
Job Description JOB SUMMARY The Membership Coordinator supports the successful implementation of membership acquisition and retention strategies through strong operational and logistical execution. This role focuses on backend fulfillment of membership renewals, transactions, and benefit delivery while coordinating logistics for member-exclusive events that drive engagement and loyalty. Reporting to and collaborating closely with the Senior Manager of Membership, the Coordinator plays a central role in executing renewal strategies, such as email and direct mail campaigns to capture renewals before expiration and enhance member retention. As part of the Sales, Special Events & Membership (SSEM) team, this position works closely and cooperatively with Development, Finance, Marketing, Guest Experience, and other internal teams to ensure the timely acquisition and retention of members through high-quality engagement and stewardship. While the Guest Experience team is primarily responsible for new membership sales at the front gate, responding to inbound member service inquiries, and conducting outbound renewal reminder calls, the Membership Coordinator is a critical driver of the membership program’s strategic operations and renewal efforts. ESSENTIAL DUTIES AND KEY RESPONSIBILITIES Membership Renewals & Fulfillment (50-60%) • Coordinate direct mail and email campaigns for upcoming and lapsed renewals., • Assist in the segmentation of membership audiences to tailor renewal messaging and maximize response rates., • Manage and process membership renewals, upgrades, and reinstatements in the CRM system (Raiser’s Edge) and maintain data accuracy and integrity in all membership records., • Generate mailing lists and oversee the printing, mailing coordination, and timely distribution of membership cards, welcome packets, and benefit materials with third-party vendors and USPS., • Track renewal performance and maintain accurate membership records., • Plan and execute logistics for all member-exclusive events, including securing venues, rentals, catering, and entertainment, as well as reservations and run-of-show., • Work collaboratively and communicate effectively with internal departments, such as Facilities, Operations, and Security, to ensure smooth event setup and execution., • Enter and manage events in Ticketure, ensuring correct pricing, capacity, and visibility on public platforms., • Serve as on-site staff for member events and assist with check-in, troubleshooting, and documentation. This includes staffing the Membership Table as needed., • Coordinate post-event follow-up communications to reinforce member value and encourage renewals or upgrades., • Collect member feedback and document event outcomes for reporting and improvement., • Work with Marketing to develop, update, and support renewal communications, membership events, and benefits messaging., • Partner with Guest Experience and Advancement teams to ensure member questions, feedback, and escalations are resolved effectively to further strong stewardship and support cross-team initiatives., • Attend relevant SSEM meetings, including weekly operational briefings and event planning sessions., • Staff the Garden Membership Table during peak periods to engage with members and answer questions about benefits and events., • Three or more years of experience in nonprofit membership, alumni relations, fundraising, audience or customer engagement, and event coordination roles., • Excellent organizational and time management skills with strong attention to detail and ability to manage multiple deadlines., • Accuracy in data processing and budgetary management., • Confident communicator with strong written, verbal, and interpersonal skills; professional and positive demeanor with ability to collaborate across departments., • Proficiency in Microsoft Office; familiarity with Raiser’s Edge, Ticketure, and/or Tripleseat preferred., • Ability to work variable hours, including evenings and weekends during events., • Valid driver’s license; ability to operate garden vehicles such as a golf cart. The physical demands or requirements described here are representative of what is expected by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee should be able to: • Stand or walk in outside non-air-conditioned spaces for extending periods., • Sit or stand at a desk for prolonged periods of time, • Ability to physically facilitate events/oversee member solicitation on property and offsite as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of those in this position. ABOUT THE ARBORETUM Benefits Package: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, dental, vision, Flexible Spending Account (FSA), company observed holidays off, Health Reimbursement Arrangement (HRA), 401k, Paid Time Off (PTO) program, Arboretum Membership, Employee Assistance Program (EAP), and other perks and benefits so you can relax, recharge, and be there for the people you care about. About the Arboretum: The Dallas Arboretum is a garden for all that enriches lives through beauty, learning and connection. Our vision is a world-class sanctuary where people and plants flourish in the natural environment. Our values define who we are, what we believe in, and how we engage with the community and one another. They guide our actions and interactions. • Community: We cultivate connections with our community, embrace diverse perspectives, and foster a sense of belonging so that everyone feels values and encouraged to connect with nature., • Learning: We provide opportunities for lifelong learning that inspire individuals to appreciate nature and care for the environment., • Innovation: We foster a culture of creative thinking that drives problem-solving and inspires growth. EEO Statement: The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.