Bilingual customer service jobs in Hoboken, New Jersey - Page 9Create job alerts

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under the supervision of the Promesa Community Residence Assistant Director and Shift Supervisor, the Community Residence Aide (CRA) has the responsibility of providing residents with the highest quality care within a therapeutic environment. The CRA is responsible for a wide range of daily living and supportive tasks. This individual must demonstrate the knowledge and skills needed to provide appropriate care based on the assigned unit. This CRA will adhere to all policies, procedures and regulations set forth by New York State Office of Mental Health and Acacia Network to ensure resident safety and program compliance. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. KEY ESSENTIAL FUNCTONS • Conduct intake assessment planning, service coordination, service provision, and discharge planning., • Provide assertiveness and self-advocacy training designed to promote residents’ ability to make life changes and increase self-awareness., • Assist residents with developing daily living skills., • Ensure seamless coordination between the program and primary health and clinical care teams., • Assist in record keeping, monitoring, storage and supervision associated with the self-administration of medication., • Manage incidents as needed while remaining calm and in compliance with the organization’s Incident Reporting Policy., • Assist with all mental health projects to meet the goals and objectives established by, and in accordance with, company policies, contracts and applicable laws and regulations., • Assist with skill development activities to help clients gain and utilize the skills necessary to undertake employment or pursue educational opportunity., • Assist in the development of social skills intended to diminish tendencies towards isolation and withdrawal., • Maintain and develop work-related knowledge and skills through continuous learning activities, attendance at in-services and workshops, industry seminars and conferences, speaker series, etc.…, • Provide services to address the following areas: dressing, personal hygiene, grooming, selection and/or preparation of food, cleaning and washing clothes, maintenance of environment, budgeting and money management., • Ensure restorative services occur in a timely manner., • Ensure compliant documentation in charts and all other programmatic areas., • Associate Degree or higher required., • Significant desire to work with people struggling with a mental illness and to help them improve their lives., • Three (3) years of experience in Human Services or Behavioral Health preferred., • Positive attitude with excellent customer service skills., • Ability to work well within a team and to contribute positively., • Excellent documentation skills, ability to meet deadlines, and follow protocol. Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job DescriptionCompany Description Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month! Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and “caring for the community” through both in-person and telehealth services. NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture. Why Work at NYPCC: • We Pay Down Student Loans, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Match!, • Continuing Education Opportunities Available, • Amazing Workplace Culture, • NYPCC Health and Wellness EventsJob Description The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency. Responsibilities: • Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients., • Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission., • Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process., • Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment., • Perform other duties as assigned by Supervisor.Qualifications, • Bilingual; fluent in English and Spanish, • Associate degree in a related field, • 1 year of experience working in a social service or mental health setting is a plus, • 1 year of experience using an EHR system, • MUST have experience working in a very fast paced environment, • MUST be able to follow workflows and multi-task during the course of the day, • MUST be detailed oriented, • Exceptional customer service and communication skills, • Excellent organizational and time management skills, • Problem-solving skills is vital, • and the ability to multi-task with attention to detail, • Ability to work independently and as a team, • Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, • Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality, • Able to work well in a fast-paced environment, • Passionate about NYPCC’s mission and values Additional Information Salary: $21.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is an Equal Opportunity Employer