263 Best bilingual customer service Jobs in San Diego, California (October 2025)

MAAC (Metropolitan Area Advisory Committee)

Weatherization Assessor/Worker III

11 days ago

National City

Job Description Hourly rate $24.17 - $28.72 OUR STORY Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at . DEPARTMENT/PROGRAM DESCRIPTION Weatherization is designed to provide energy efficient measures to low-income households. The installation of these measures not only makes these homes more energy efficient but also reduces energy usage and energy cost. Healthy Homes serves thousands of households annually, improving the energy efficiency of homes to reduce costs while ensuring residents’ health and safety. DEFINITIONUnder supervision, the Weatherization Assessor/Worker III performs outreach activities, including identifying and qualifying program participants. The incumbent will perform home assessments, energy audits, property evaluations, historical preservation reviews, quality control post inspections and ensure property and client eligibility in compliance with grant/funding requirements. This position will work a variable schedule and may be required to work evening and weekend hours. Performance expectations for incumbents include a requirement to meet monthly contractual assessment goals. ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. • Performs home and program audits and/or evaluations. Works with eligible clients utilizing program eligibility guidelines; enters data, utilizing specialized software, to ensure eligibility; schedules appointments, reviews and documents client income to ensure program eligibility, provides client training on budgeting; assists clients in completing required forms; performs pre-combustion appliance safety test to determine potential dangers to existing appliances; submits subcontractor work orders for appliances in need of servicing., • Provides customer service to clients, including but not limited to, applicant intake, creating work orders for schedulers, scheduling own appointments, responding to complaints, performing inspections, and finalization of work inspections., • Executes home assessment evaluations to determine materials and labor needed to weatherize a residence., • Performs energy audits for residential properties, utilizing REM/Design software and/or other software as required by grantor/funder, to determine if a home is eligible for optional measures., • Performs historical preservation reviews for residential properties, utilizing REM/Design or other specialized software, ensuring that data is accurately entered to enable an accurate audit. Ensures that homes older than 45 years are checked though a national registry to determine if the home can be approved for eligibility in the program., • Performs accurate mathematical calculation including calculating housing square footage, window and door sizes and formulas for ventilation., • Prepares and maintains project file folders and computer databases to ensure that records are complete and compliant with program guidelines., • Answers incoming telephone calls; resolves customer complaints; provides information to customers on the benefits of LIWP,LIHEAP, DOE, ESAP, SDG&E and other weatherization and energy assistance programs provided by the agency., • Conducts a series of testing protocols, including pre-combustion appliance safety testing utilizing specialized tools, such as the Monoxer III and draft gauge, to assess the operating condition of combustion appliances to ensure general safety and appropriate carbon monoxide emission levels and/or if appliances need to be serviced or repaired. Performs pressurized diagnostic testing procedures to assess the integrity of building envelopes and duct systems for leakage and outside air infiltration., • Operates office machines, adding, calculating and duplicating machines; operates a computer and utilizes related software to enter and retrieve data, generate reports, perform mathematical calculations, create and design spreadsheets, program brochures and information pieces, type correspondence, memos and project reports., • Performs minor related weatherization duties (carpentry, insulation, painting and a variety of other skilled craftwork in the repair and improvement of single and multi-family housing units and related structures and equipment), on an as needed basis, and may perform repairs identified during a property audit. Installs weather strips, caulks, frames, trims and insulation for exterior doors and windows; remove damaged window glass; measures, cuts, and replaces window glass; removes and replaces exterior doors; installs air tightening, insulation and ventilation retrofits on mobile homes; installs door hinges, locks and deadbolts, gaskets around electrical outlets and switches, floor lamps, microwave ovens, attic ventilation domes, water heater blankets and water heaters; insulates attics and crawl spaces; installs carbon monoxide alarms and water-saving devices such as aerators and showerheads., • Operates work vans and other small utility vehicles to transport personnel and materials and tools to designated work sites., • Performs related duties as assigned.QUALIFICATIONS AND SKILLSKnowledge of:, • State and local weatherization and insulations standards usually learned through a weatherization certificate program., • Computer software including, but not limited to, REM/Design software, Servtraq or other database programs, Microsoft Office, including email, and other related software., • Techniques, methods, materials, tools and equipment used in basic weatherization and home repair., • Operation and maintenance of a wide variety of hand, power and shop tools and equipment common to the building trades., • Safe work methods and safety regulations pertaining to weatherization work.Ability to:, • Speak, read, write and understand English to effectively make oral presentations, complete required paperwork, forms, and program required documentation and to communicate with program participants and auditors., • Effectively communicate orally and in writing with persons from varied cultural and socio-economic backgrounds., • Speak and make public presentations to small and large groups; explain program objectives and procedures to homeowners., • Accurately perform mathematical calculations including calculating housing square footage, window and door sizes and formulas for ventilation; utilize math to measure and calculate angles, lengths, and volumes and perform other calculations relative to job duties., • Estimate labor and materials needed to weatherize a residence., • Operate and maintain specialized tools used in implementing weatherization and energy conservation measures., • Understand and follow oral and written instructions and program guidelines in English., • Estimate necessary materials and equipment to complete assignments., • Establish and maintain effective working relationships with agency staff, homeowners, and others encountered in the course of work., • Demonstrate excellent organizational and communication (verbal and written) skills., • Deal effectively and exercise tact and diplomacy in dealing with a wide range of individuals and organizations; interact effectively with people of different cultures and socio-economic backgrounds., • Present proposals and recommendations clearly, logically and persuasively in public meetings., • Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials., • Exercise sound, expert independent judgment within general policy guidelines., • Establish and maintain effective working relationships with MAAC management, staff, community, professional and business organizations and the public and others encountered in the course of work.EDUCATION/EXPERIENCE/CERTIFICATION, • High school diploma or GED., • Four (4) years related work experience including a minimum of two (2) years of experience providing public outreach and public presentations to community groups and one (1) year of construction related experience., • Demonstrated experience using specialized software such as REM/Design, Servtraq or other database software, Microsoft Office, internet, email and other web based or related software., • Demonstrated experience performing accurate mathematical calculations including calculating housing square footage, window and door sizes and formulas for ventilation., • Demonstrated effective presentation, public speaking, oral and written communication skills., • Experience with weatherization and/or energy programs highly desirable., • Bilingual (English/Spanish) communication skills highly desirable. VALUE-BASED BEHAVIORS Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers Identifies and takes advantage of opportunities for personal and professional development Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems Follows rules, regulations, and policies; positively contributes to implementing changes Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes HEALTH STATUS Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Mental Demands While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work. BACKGROUND CLEARANCE All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources. Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment. TRANSPORTATION Must have and maintain a valid California Driver’s License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAAC’s insurance carrier. Incumbents will be enrolled in the California DMV Pull Program. Powered by JazzHR 720gGdDK4R

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