1000+ Best bilingual customer service Jobs in Newark, New Jersey (June 2026)

Seasonal Tax Associate - Retail

25 days ago

New York

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Associates – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a Tax Associate – Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” In this role, you will work on-site from a TurboTax location, and play a key role in growing TurboTax’s client base within the local community, establishing long-term relationships and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. You will serve customers both in-person and virtually using Intuit TurboTax products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and software/product support. Your ability to demonstrate understanding of each customer’s unique situation, and connect with them on a personal level is critical to alleviating the stress some may feel when tackling their taxes. This role is nonexempt and requires onsite presence at a TurboTax location in the United States on a seasonal basis. What You Will Do: • Be a Proactive Community Ambassador, • Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community., • Engage with new prospects, nurture leads, and convert prospects into long-term clients through proactive outreach., • Lead local events with the support of TurboTax, participate in local marketing, and make the topic of taxes accessible and approachable., • Provide Tax Expertise, • Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments)., • Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice., • Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language., • Deliver a Best in Class Customer Experience, • Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations)., • Connect with people to build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship., • Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools., • Address client inquiries while helping them overcome tax-related challenges. Key Qualifications: • You must possess or be able to obtain any related State licenses, certificates, permits, or bonds and an active Preparer Tax Identification Number (PTIN)., • Minimum of 3 years of paid experience filing 50 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software., • Familiarity with Circular 230., • Have full availability for a flexible 25–34 hour weekly schedule, including afternoons, evenings, and weekends, with the ability to increase hours during peak seasons., • Enjoys working in a collaborative team setting, and treats co-workers with respect., • Values a culture of feedback and continuous improvement., • Is adaptable to working in a constantly evolving and, at times ambiguous, environment. Thrives in a collaborative team setting and demonstrates respect for colleagues., • Committed to a culture of continuous improvement through actively soliciting and responding to feedback., • Highly adaptable and comfortable navigating an ever-changing and sometimes ambiguous work environment., • Interest in building a local and online social presence as a TurboTax associate, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies., • Bilingual (English/Spanish) communication skills are a plus., • Experience in holistic tax advisory services beyond tax filing. Attributes and skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Excited to be showcased as a Tax Associate– Retail On-Site in local and national marketing efforts., • Exceptional customer service skills and a friendly, professional demeanor that forms long-lasting relationships., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: California $25.50 - $28.50 Colorado $24.50 - $27.00 Hawaii $25.50 - $28.50 Illinois $24.50 - $27.00 Maryland $24.50 - $27.00 Massachusetts $25.50 - $28.50 Minnesota $22.00 - $24.50 New Jersey $25.50 - $28.50 New York $25.50 - $28.50 Ohio $22.00 - $24.50 Vermont $24.50 - $27.00 Washington $25.50 - $28.50 Washington DC $24.50 - $27.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Tax Accountant - In-Store

25 days ago

New York

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a Tax Expert – Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” In this role, you will work on-site from a TurboTax location, and play a key role in growing TurboTax’s client base within the local community, establishing long-term relationships and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. You will serve customers both in-person and virtually using Intuit TurboTax products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and software/product support. Your ability to demonstrate understanding of each customer’s unique situation, and connect with them on a personal level is critical to alleviating the stress some may feel when tackling their taxes. This role is nonexempt and requires onsite presence at a TurboTax location in the United States on a seasonal basis. What You Will Do: • Be a Proactive Community Ambassador, • Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community., • Engage with new prospects, nurture leads, and convert prospects into long-term clients through proactive outreach., • Lead local events with the support of TurboTax, participate in local marketing, and make the topic of taxes accessible and approachable., • Provide Tax Expertise, • Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments)., • Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice., • Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language., • Deliver a Best in Class Customer Experience, • Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations)., • Connect with people to build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship., • Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools., • Address client inquiries while helping them overcome tax-related challenges. Who You Are: Key Qualifications: • You possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws and active Preparer Tax Identification Number (PTIN)., • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes., • Minimum of 3 years of paid experience filing 50 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software., • Familiarity with Circular 230., • Have full availability for a flexible 25–34 hour weekly schedule, including afternoons, evenings, and weekends, with the ability to increase hours during peak seasons., • Enjoys working in a collaborative team setting, and treats co-workers with respect., • Values a culture of feedback and continuous improvement., • Is adaptable to working in a constantly evolving and, at times ambiguous, environment. Thrives in a collaborative team setting and demonstrates respect for colleagues., • Committed to a culture of continuous improvement through actively soliciting and responding to feedback., • Highly adaptable and comfortable navigating an ever-changing and sometimes ambiguous work environment., • Interest in building a local and online social presence as a TurboTax associate, creating accessible tax-related content and resources for your community in accordance with Intuit’s policies., • Bilingual (English/Spanish) communication skills are a plus., • Experience in holistic tax advisory services beyond tax filing. Attributes and skills: • Passionate about empowering customers and helping them overcome the complexities of taxation., • Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos)., • Excited to be showcased as a Tax Expert – Retail On-Site in local and national marketing efforts., • Exceptional customer service skills and a friendly, professional demeanor that forms long-lasting relationships., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio., • Strong verbal and written communication skills., • Ability to work in a fast-paced environment independently while managing multiple priorities., • Proficient with technology, including tax preparation software and CRM/sales tools., • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store. Additional Requirements: • Must reside within the United States., • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: California $32.50 - $36.00 Colorado $31.00 - $34.50 Hawaii $32.50 - $36.00 Illinois $31.00 - $34.50 Maryland $31.00 - $34.50 Massachusetts $32.50 - $36.00 Minnesota $28.00 - $31.00 New Jersey $32.50 - $36.00 New York $32.50 - $36.00 Ohio $28.00 - $ $31.00 Vermont $31.00 - $34.50 Washington $32.50 - $36.00 Washington DC $31.00 - $34.50 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Seasonal Tax Expert - Retail

25 days ago

New York

Tax Associate - In-Store

25 days ago

New York

Tax Expert - Retail

25 days ago

New York

Seasonal Tax Expert - In-Store

25 days ago

New York

Senior Tax Advisor - In-Store

15 days ago

New York

Senior Tax Expert - Retail

15 days ago

New York

Tax Accountant - Retail Location

15 days ago

New York

Advanced Practice Clinician (Bilingual Chinese required)

16 hours ago

New York

Overview Provides clinical leadership to promote increased compliance with a range of quality and cost measures and standards of care. Manages service delivery of inter-professional and para-professional team members working on an individual case or population of cases. Acts as a key resource in providing clinical and operational guidance and support to assigned teams and other staff to achieve and enhance team outcomes. Provides advanced nursing clinical care for patients in accordance with current State and Federal rules and regulations for nurse practitioner's scope of practice and national standards of care. Works under the supervision of the Clinical Director for the Nurse Practitioner Program. What We Provide • Referral bonus opportunities, • Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays, • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability, • Employer-matched retirement saving funds, • Personal and financial wellness programs, • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care, • Generous tuition reimbursement for qualifying degrees, • Opportunities for professional growth and career advancement, • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will Do • Manages and provides the full scope of advanced nursing practice for targeted patient populations, which may include short-term treatment of members at the point of care. Evaluates patient responses to therapy/interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes., • Serves as the clinical authority on individualized care teams and leads rounds and interdisciplinary care team meetings., • Manages and provides comprehensive, advanced nursing care, including post-discharge aftercare visits, annual comprehensive assessment visits, palliative care-care management program onboarding, and change in condition assessment visits (including physical examination, comprehensive history, screening for physical and/or psychological conditions, and point of care testing). Urgent interventions (i.e., escalations for the Care Teams, RPM, and the 24/7 Line), pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling, and patient education. Establishes a treatment plan based on clinical findings and determines when further evaluation by the collaborating physician, specialist, or emergency care is warranted., • Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings., • Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements., • Manages inter-professional team efforts regarding the medical, nursing, therapy and ancillary care provided to patients to ensure quality outcomes are achieved., • Participates in on call coverage schedule to ensure 24/7 access to practice clinicians., • Assesses, educates, and improves client and caregiver knowledge of chronic disease, self-care management, and identification of changes in health status, including appropriate responses and actions through individualized education and inter-professional interventions., • Observes and analyzes team performance patterns related to population under care and assists in developing interventions to improve team performance. Provides remedial support and guidance to interdisciplinary team members to address implementation/evaluation of plans that maintain/increase customer experience with care, cost-efficiency, and quality care compliance with regulatory standards., • Communicates with internal and external care partners regarding the needs of the patient or population to ensure interventions occur in a timely and appropriate manner. Intervenes as needed when the care plan is not executed and remediates the situation to prevent reoccurrence., • Performs procedures as outlined in collaborative practice agreement and as privileged by the Credentialing Committee., • Manages quality of medical record documentation and submits billing information in accordance with Professional Corporation policy., • Provides care in one or more care settings based on the clinical requirements: virtually, telephonically or travels to patients’ homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options., • Upon request, performs peer reviews of work performance, including quality of care, clinical documentation, coding and billing practices, communication skills, and population surveillance., • May participate in the VNS Health Medical Care at Home Quality and Professional Advisory Committee and any associated workgroups related to development of evidence based clinical models of care, peer education and training, quality improvement, medical record configuration and reporting, maximizing the use of clinical decision support systems., • May act as a preceptor for student Nurse Practitioners, providing excellent role modeling of community-based primary care practice., • Assumes responsibility for continued professional growth, and maintains professional certification and licensure., • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required Certificate (license) and current registration to practice as a Nurse Practitioner in the State of New York, with a specialty in adult health, family health or gerontology required Valid driver's license, as determined by operational/regional needs may be required Maintains credentialed status with VNS Health Medical Care at Home and associated managed care plans required Maintains NPI, Medicaid and Medicare provider numbers preferred Maintains a collaborative practice agreement with a physician in compliance with New York State regulations preferred Must be certified by ANCC or another accrediting Nurse Practitioner body – in order to bill Medicare and meet credentialing requirements required Education: Master's Degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure) required Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner required Work Experience: Minimum of two years of experience as a nurse practitioner utilizing full scope of practice preferred Clinical home care experience or two years managerial experience preferred Demonstrated knowledge of HEDIS and QARR quality measures, ICD-10 and CPT coding for reimbursement of services required Bilingual skills, as determined by operational needs required Pay Range USD $109,900.00 - USD $146,500.00 /Yr. About Us VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.

Retail Tax Expert

15 days ago

New York

Tax Support Associate - Retail

15 days ago

New York

Seasonal Tax Associate - In-Store

25 days ago

New York

Tax Expert - TurboTax Store

25 days ago

New York

Tax Associate - TurboTax Store

25 days ago

New York

Tax Professional - TurboTax Store

15 days ago

New York

Seasonal Retail Tax Associate

15 days ago

New York

Tax Professional - Retail

25 days ago

New York

Experienced Tax Expert - In-Store

25 days ago

New York

Bilingual Customer Service Representative

1 month ago

Elizabeth

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Bilingual Customer Service Representative Onsite in Newark, NJ Hourly rate $16.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. Bilingual in Spanish $17.50/hr., which may be below your state's minimum wage. Please take this into consideration when applying. What you get: • Full-time Employment with Benefits day one including paid Holidays., • $16.50/hr. training rate, • Bilingual in Spanish $17.50/hr. (after training), • Paid Training, • Great Work Environment Requirements: • Must be at least 18 years of age or older., • Must have a High School Diploma, or equivalent., • Must be able to submit to a background check., • Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm Summary: As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: • Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems., • Identify customer needs to ensure the customer is provided complete and accurate information., • Process required transactions via mainframe or web-based applications., • Submit research requests in a concise yet accurate manner., • Maintain a thorough knowledge of the company and client programs, policies, and technology., • Communicate effectively in a warm and empathetic manner., • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals., • Provide support to other positions/operations in cases during heavy workloads or absences. People who succeed in this role have: • The ability to convey complex information in clear and concise terms to ensure customer understanding., • Strong work ethic., • Effective and accurate written and verbal communication skills., • Effective problem-solving skills., • Customer Service Experience., • Can navigate multiple applications and research solutions with ease, • Love helping people and guiding them to the best solution for their issue, • Are excited by innovative technology, • Provide calm conflict resolution and problem solving for frustrated customers, • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers, • Can commit to 100% attendance for three to five weeks of paid training Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 per hour and $17.50 per hour for bilingual in Spanish. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also _.

Palliative Care RN - Jersey North

2 days ago

Livingston

Why VITAS Healthcare and What Do They Offer Me? VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits. Palliative Care Registered Nurse (RN) supports its growing palliative care program. The selected candidate will become an integral part of a comprehensive Palliative Care Team that focuses on providing individualized, coordinated care to patients and families residing in the community. Schedule: Monday- Friday 8a-5p. No On Call or weekends Acts as Case Manager and assumes responsibility to coordinate patient care for assigned caseload. Provides expert, individualized coordination of care to patients and families. Completes initial and on-going comprehensive physical and psychosocial assessment of the patient and family to identify needs and areas for intervention. Ensures appropriate referrals to specialists when indicated and support adherence to treatment plan, including physician visits for evaluation and on-going management. Assists patients in accessing appropriate services and resources in the community to improve their overall health and well-being. Educates patient and family to enhance understanding of disease processes and plan of care, including discussion of treatment options to ensure informed decision making. Provides emotional support and counseling to patients and their families to improve transitions, adjustment to illness and adherence to treatment plan. Evaluates the patient’s physical and emotional recovery after treatment utilizing appropriate resources as needed. Empowers patients to take control of their health care by encouraging appropriate goal-setting and discussions about advance care planning/development of advance directives. Builds relationships with other clinicians involved in the patients’ care. Promotes patient-centered approach to care. Partners with healthcare team to manage transitions of care between hospital, primary and specialty care. Facilitates proactive discharge planning or follow-up to promote better outcomes, decreased length of stay and reduced readmission rates. Protects patient rights to privacy and safeguard confidentiality when releasing patient information. All other duties as assigned. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance Affinity Program Qualifications Minimum 2 years’ experience as Registered Nurse 1-2 years Case Management experience. 1 year of community (home health, rehab, hospice, etc.) experience preferred. Knowledge of the interdisciplinary team concept. Experience in patient education, planning, and management desired. Exceptional communication and customer service skills. Reliable transportation, current state driver’s license and automobile insurance. Bilingual a plus. Education Bachelor’s degree preferred. Current and Valid License in the state position is based. BLS certification required EOE/AA M/F/D/V

RN Care Manager

1 month ago

New York

Job Title: RN Care Manager Job Location: New York, NY 10004 Job Duration: 2- 3 Months (Possibility of extension) Shift time: 8AM to 4PM/ 9AM to 5PM Pay - $60/hr. - $65/hr. on w2 Note: We have openings for Manhattan/ Brooklyn/ Bronx/ Queens (choose any location, shift, department as per experience) Position Overview: Role & Responsibilities: Review and evaluate the assessment and UAS information for members in the MLTC and MAP lines of business. Develop a working relationship with the PCP to be able to contact and discuss the care of the member with them. Review assessment findings with the PCP to identify any concerns that have not been identified by the clinical team. Identify the risk factors and assign the risk category to the member. As part of Care Management team, develops a formal care plan for all services needed for the member, including the member’s disaster plan. Monitor the condition of all members at least monthly, typically by telephone but via face-to-face when necessary. Identify clinical issues that require immediate clinical assessment and/or treatment to reduce risk of unnecessary hospitalizations, ED visits or nursing home admissions. Identify opportunities to improve the quality of care by ensuring members receive needed preventative and chronic disease care. Prior approve request for additional services based on assessments and using evidence-based standards refer denial, reduction, or limitation of service request to Medical Director. Assist members with the coordination of services both within and outside networks as appropriate. Includes facilitating discharge from acute setting and alternate settings. Provides Care Coordination through continuum of care. Optimizes both the quality of care and the quality of life for the members. Coordinate with Utilization Management (UM) department on concurrent and retrospective review. Follow up with assigned nurses for clinical updates to care plan. Document within two business day’s coordination notes and routine contacts with the members according to the level of risk assigned to them. Participate in team care planning meetings. Handles complains that can be resolved in one day Assists Customer Service and the UM department by providing records and materials needed for grievances from MLTC/MAP program members Speaks to members who are delinquent in their spend-down payments. Cooperates with all department within Identifies members appropriate for specialty programs. Performs all MLTC/MAP management activities in compliance with all regulatory agency requirements. Provides information on all requests from Quality Management Department to be reviewed by the various Quality committees. Completes all other tasks assigned by MLTC Department Leadership. Participates in the department on call schedule/being on call, which is rotated amongst the care team. Skills: Minimum of five (5) years of clinical experience as a Registered Nurse. Leadership experience preferred. Experience in: Care Coordination, Utilization Review, Discharge Planning. Computer literacy required. Bilingual Spanish Certification in Case Management. Education & Licensure: Licensed Registered Nurse (RN) in the State of New York (required)y. Baccalaureate degree (required). PRI and Screen certification required within three (3) months of employment. Preferred Qualifications: Master’s Degree.

Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA

16 days ago

$33150 yearly

New York

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Our TTEC remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, Oregon and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to the Team Leader. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Registered Nurse (RN) – Care Manager

25 days ago

New York

Job Title: Registered Nurse (RN) – Care Manager Job Location: New York, NY 10004 Job Duration: 2- 3 Months (Possibility of extension) Shift time: 8AM to 4PM/ 9AM to 5PM Pay - $60/hr. - $65/hr. on w2 Note: We have openings for Manhattan/ Brooklyn/ Bronx/ Queens (choose any location, shift, department as per experience) Role & Responsibilities: Review and evaluate the assessment and UAS information for members in the MLTC and MAP lines of business. Develop a working relationship with the PCP to be able to contact and discuss the care of the member with them. Review assessment findings with the PCP to identify any concerns that have not been identified by the clinical team. Identify the risk factors and assign the risk category to the member. As part of Care Management team, develops a formal care plan for all services needed for the member, including the member’s disaster plan. Monitor the condition of all members at least monthly, typically by telephone but via face-to-face when necessary. Identify clinical issues that require immediate clinical assessment and/or treatment to reduce risk of unnecessary hospitalizations, ED visits or nursing home admissions. Identify opportunities to improve the quality of care by ensuring members receive needed preventative and chronic disease care. Prior approve request for additional services based on assessments and using evidence-based standards refer denial, reduction, or limitation of service request to Medical Director. Assist members with the coordination of services both within and outside networks as appropriate. Includes facilitating discharge from acute setting and alternate settings. Provides Care Coordination through continuum of care. Optimizes both the quality of care and the quality of life for the members. Coordinate with Utilization Management (UM) department on concurrent and retrospective review. Follow up with assigned nurses for clinical updates to care plan. Document within two business day’s coordination notes and routine contacts with the members according to the level of risk assigned to them. Participate in team care planning meetings. Handles complains that can be resolved in one day Assists Customer Service and the UM department by providing records and materials needed for grievances from MLTC/MAP program members Speaks to members who are delinquent in their spend-down payments. Cooperates with all department within Identifies members appropriate for specialty programs. Performs all MLTC/MAP management activities in compliance with all regulatory agency requirements. Provides information on all requests from Quality Management Department to be reviewed by the various Quality committees. Completes all other tasks assigned by MLTC Department Leadership. Participates in the department on call schedule/being on call, which is rotated amongst the care team. Skills: Minimum of five (5) years of clinical experience as a Registered Nurse Leadership experience preferred Experience in: Care Coordination, Utilization Review, Discharge Planning Computer literacy required Bilingual Spanish Certification in Case Management Education & Licensure: Licensed Registered Nurse (RN) in the State of New York (required) Baccalaureate degree (required) PRI and Screen certification required within three (3) months of employment Preferred Qualifications: Master’s Degree

Bilingual Teller

1 month ago

$45000 yearly

New York

Why Join This Team Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct. This position is onsite. NYC Salary Range: $45,000 - $51,000 annually; compensation is commensurate to geographic location. What You'll Do Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. Utilize the service excellence model to provide a memorable member experience at each touch point. Ensure accurate processing of transactions including but not limited to deposits, withdrawals, transfers, share drafts, money orders, cashing of checks, loan payments and foreign currency transactions (buy and sell foreign currency), while maintaining confidentiality of members' accounts and ensuring the security of all cash in accordance with credit union procedures. Replenish ATMs, TCRs and coin machines as needed. Reconcile and complete any needed back up work, at the end of the day; ensure safekeeping in the vault. Keep abreast of changing/new regulations, UNFCU products, procedures and technology. Perform additional responsibilities as assigned. Uphold UNFCU's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: Maintain awareness of and report suspicious activity Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs) Complete annual BSA/AML/OFAC training Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct What We're Seeking High school diploma or equivalent required Minimum of 1-2 years of teller or branch operations experience, including cash handling Demonstrated experience delivering high-quality member or customer service Working knowledge of financial branch procedures and teller operations Strong computer skills, including proficiency in Microsoft Office, with excellent organizational, verbal, and written communication skills Bilingual in Spanish or French required Who We Are UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture. UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

Member Service Associate

16 days ago

New York

Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct. The position is onsite. NYC Salary Range - $51,500 - $55,000 annually; compensation is commensurate to geographic location. • Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. • Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications. • Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and compliance. • Handle branch operational tasks such as mail management, scanning documents, receiving deliveries, branch operational logs for GCS instant issues, incoming credit cards from GCS and branch opening/closing logs. • Respond to telephone calls and support branch staff in coordinating appointments and facilitating member needs. • Participate in training programs and perform additional duties as assigned to support overall branch operations. • Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including: - Maintain awareness of and report suspicious activity - Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs) - Complete annual BSA/AML/OFAC training • High school diploma or equivalent. • 1–2 years of experience in customer service. • Bilingual in Spanish or French is required. • Proficient in computers, including Microsoft Office applications. • Knowledge of banking products and compliance with banking regulations. • Strong interpersonal, verbal, and written communication skills. • Detail-oriented with excellent organizational abilities.

Field Service Technician

14 days ago

New York

Position Summary This position of Service Technician reports to the Field Service Supervisor. The Service Technician will Service, Maintain and Repair Shredding Systems and associated equipment at customer locations as scheduled by the Service Supervisor or designate. The Service Technician, as required, will develop existing clients and help solicit new clients in his/her assigned region or area in support of their Manager. The Service Technician is required to complete all necessary documentation supporting the service visit and submit a copy of the Service Report to the customer and his reporting office. The Tech will also report any and all timesheets and expense sheets to his Supervisor in a timely manner. The Service Technician is responsible for all tools and equipment assigned to them such as but not limited to: Service Vehicle, Service Tools, Stock, Laptop Computer, Cell Phone and Supporting Office Supplies as assigned. Key Responsibilities Equipment installation, startup and training at customer locations Work to acceptable service standards Adhere to ISO 9000 based quality procedures and work instructions Write technical service reports Follow written and verbal instructions Maintain accurate timesheet and expense records and submit to Supervisor as required MDS/Industrial/3R assembly work as required Regular Maintenance on Service Vehicle Responsible for maintenance parts stock level and accuracy Responsible for tools on service vehicle Responsible for all other tools to support his/her Service Work such as cell phones and laptop computers Specific Skill, Ability and Knowledge Working knowledge with blueprints, pneumatic and hydraulic schematics Welding and rigging of heavy equipment Familiar with the use of measuring tools and safe operation of hand tools including grinders, drills, mechanical saws, sanders, buffers etc. Capable to fit and assemble mechanical, hydraulic and pneumatic components Capable to receive job specific training and train new employees Follow and adhere to Shred-Tech’s quality systems procedures and work instructions Know, understand and follow safe working and material handling practices Other Requirements: Must be willing to travel extensively as well as internationally and carry cell phone as on call Service Technician Must hold a valid driver’s license. DZ license an asset Must hold or be able to obtain a Passport Must be able to travel as required Bilingual (English & Spanish) an asset What We Offer A Comprehensive Benefits Package that includes: Medical/Dental/Vision - with HSA (company provides yearly funding) Individual or Family Plans are available at affordable bi-weekly rates Company paid long & short-term disability 401K with competitive company match PTO Company Paid Life Insurance Shred-Tech is an Equal Opportunity Employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Telesales Engagement Agent/Health Insurance Agent

24 days ago

New York

Title: Telesales Engagement Agent/Health Insurance Agent Duration: 2+ Months Shift: Flexible to work 8-hour shifts Monday to Sunday from 8:00am to 10:00pm as per EST (or as business demands). (5 days/40 hours per week) Location: Remote Job Description: The Telesales Engagement Agent is a sales and engagement role that will focus member engagement campaigns and selling health and ancillary products through inbound/outbound calls. The Telesales Engagement Agent is responsible for communicating specific messaging on various engagement campaigns throughout the year. As directed, the Telesales Engagement Agent may also engage in sales. When selling, they are responsible for reaching the decision maker, completing the needs and analysis, and converting that prospect to a member. This position requires the use of multiple systems to analyze customer records and submit accurate data in our Customer Relationship Management tool. Additionally, this position will focus on managing the lead list of appropriate products. Responsibilities: The essential functions listed represent the major duties of this role, additional duties may be assigned. Engagement Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM. Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time . Work outbound campaigns off manual lists from management or through the automated telephonic system. Answer questions and make changes to existing policies as needed. Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention. Encourage member contact by offering scheduled call-backs as necessary. Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills). Ability to apply patience and empathy while adjusting your communication style to match that of the customer. High commitment to accuracy, high quality and detail-oriented work. Sales Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products. Generate Sales for all health segments including Ancillary. In addition to other lines of business as required. Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Re-sell. Responsible for A Sales Quota for Health and Ancillary products. Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers. Maintain regular contact with clients, for follow up buying decision and retention. Answer questions and make changes to existing policies as needed. Respond to customer inquiries regarding product offerings and product changes. Solicit cross-selling opportunities from existing and new customers. Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention. Identify and overcome buying obstacles from new customers and existing members. Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention. Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level. Compliance Strive to resolve customer issues on the first call and log information related to those calls. Follows compliant sales and engagement scripts, and compliant procedures. Researches and resolves disputes and problems within established guidelines. Completes, processes, and maintains applicable paperwork and records. Education & Experience: High school diploma or GED 0-1 years related work experience. Licenses/Certification Details Active Resident state Health insurance license and Florida state Health license required. Additional Required Qualifications: Excellent verbal and written communication skills, including well developed interpersonal skills. Experience using computers and navigating among multiple systems and screens. Typing skills. Experience working independently and as part of a team. Demonstrated written and oral communication skills. The ability to work flexible schedules including evenings, weekends and holidays. Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions. Additional Preferred Qualifications: Call center experience. Experience working in a remote environment. Experience as a TeleSales agent. Bilingual (Spanish/English) preferred.

Sales Consultant - Bilingual Spanish a Plus!

2 months ago

Bayonne

*Must have at least 1 year of large ticket / high value product sales experience to be considered. Mattress Warehouse is growing! About us: At , we empower our associates to shape their careers and make a meaningful impact every day. As one of the largest and fastest-growing bedding retailers in the United States, we're dedicated to improving lives through quality sleep. We offer quality products and exceptional service to our customers while we serve _. Why Choose Mattress Warehouse? Joining Mattress Warehouse means becoming part of a team-oriented work environment where your hard work and dedication are recognized and rewarded. What you can expect from us! • Robust Compensation Package: that includes: the greater of a generous hourly wage or commission pay, eligibility for bonuses, along with a 401(k) plan with a hefty employer match to secure your financial future., • Unlock Your Sales Potential: As a Sales Consultant, you'll leverage our exclusive _ diagnostic sleep system, empowering customers to find their perfect mattress based on 18 measurements and personalized recommendations. This tailored shopping experience transforms a customer's sleep quality and satisfaction., • Comprehensive Benefits: We care about our employees' well-being, offering a variety of insurance coverage for every budget, covering medical, dental, vision, short/long-term disability, basic life and AD&D insurance, as well as recognition programs, and product discounts., • Generous Paid Time Off: Our PTO package includes vacation, personal, and sick days., • Growth Opportunities: We foster growth and development through our comprehensive paid training program, continuous feedback, an expansive learning library, and more. What we are looking for: We are seeking highly motivated and successful Retail Sales Consultants to assist us in our continuing quest to provide exceptional service to our customers. With over 520 store locations and growing, we have been a leader in the Mattress industry for 35+ years, and we are USA family owned and operated! You will confidently sell our premium mattress/bedding products utilizing our tried and proven selling process and cutting-edge diagnostic sleep system _. Preferred Qualifications • We are looking for motivated people with the availability to work a retail schedule that includes evenings, most holidays, and all weekends. Our typical 4–5-day work week offers our Retail Sales Consultants the opportunity to work between 40 and 55 hours a week., • Bilingual with equal fluency in verbal and written English and Spanish or other languages a plus!, • Ability to lift up to 75 pounds, reset the showroom floor, and assist customers with loading their mattress purchases onto their vehicles., • You will provide our customers with a relaxed, low pressure and educational shopping experience focusing on improving their lives through our sleep solutions., • We use state of the art technology including tablets, mobile point of sales (POS), and our exclusive _ system., • A winning team-oriented attitude, high energy, and enthusiasm are keys to success!, • Enjoy meeting and interacting with customers and understanding their needs. At Mattress Warehouse, we pride ourselves on being an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. If you're a driven, results-oriented individual with a passion for retail and exceptional customer satisfaction, we want to hear from you. Apply now and take the next step towards a rewarding career with Mattress Warehouse!

Assistant Property Manager

7 days ago

New York

Phipps Houses is one of the nation’s oldest and largest not-for-profit developer/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., it conducts residential and some commercial property management, and it’s tax exempt affiliate, Phipps Neighborhoods, provides human services to its development communities. This position is an integral part of a dynamic management team. As Assistant Property Manager your role is to provide advisory and organizational support, and affordable housing programming knowledge to ensure the smooth, efficient response to daily workings of a property. A professional and courteous demeanor is essential. Qualifications: · Bachelors’ Degree preferred. Minimum High School Diploma or 60 college credits plus 3 years’ experience in affordable real estate management. · Low Income Housing Tax Credit experience a must and LIHTC specialist accreditation preferred. · Experience with Low Income Housing Tax Credit Program, HOME, Section 8, Supportive Housing and HCR Rent Stabilization. · Experience with Yardi Voyager; ability to produce various reports necessary for the oversight of the property. · Excellent written and verbal communications. · Ability to assess situations, make a reasoned decision, create a plan and with the knowledge and approval of the property manager execute the plan. · Word and Excel experience required. · Excellent math skills. · Notary License a plus. · Bilingual (Spanish) a plus Duties: Supervisory Responsibilities- In coordination with the Property Manager and/or Area Manager, carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws overseeing office and maintenance and management staff at the property. Ensure that maintenance staff are carrying out assigned duties and have the necessary resources and tools to complete necessary work at the highest level of quality. Oversee site office staff to make sure documents, reports and tenant information is handled in a professional manner with documents filed in a timely method. Oversee site staff making sure that duties are carried out timely and with efficiency Accounts Receivables- Oversee the timeliness of rent collections. Using Yardi Voyager reports, review the monthly rent collection status of each resident. Discuss with the Legal dept. and our attorneys when to begin court proceedings. Send reminder notices to delinquent tenants prior to beginning court proceedings. Appear in housing court, if necessary. Collect tenant data needed to begin court proceedings. Ensure that we are being timely in taking action with collection cases. Continuous Learning- Affordable housing undergoes continuous change. An assistant property manager, must continuously seek out new rules regulations and trends from federal, state and local agencies and municipalities. Being proactive and staying on top of current regulations is critical to the role. Team Work- Assistant Property Managers must develop strong working relationships with the various Phipps’ Departments especially Human Resources, Purchasing, Bookkeeping and Accounting. Communication (both written and oral) and organizational skills are important components needed to create an efficient workflow among the various back office departments. A collaborative working relationship with each department is essential. Leasing – Work closely with the Property Manager and the Re-Rental and Lease Renewal Departments to ensure vacancies are rented quickly. Assist with move-ins, move-outs, unit inspections and timely turnaround of vacant units to ensure they are made ready for occupancy as soon as possible. Customer Service and Follow up- Effective, respectful communication between the management, maintenance and residents is an integral part of a positive management experience. Assistant Property Managers are the embodiment of Phipps Houses and must treat residents, employees, colleagues and the community professionally and with respect. APM must provide prompt responses to inquiries and requests. Yardi – Routinely monitor tenant activity in Yardi Voyager for upcoming lease renewals, vacancies and rent delinquencies. Take necessary action where appropriate. Flexibility- Assistant Property Manager’s days will be varied; no two days will be totally alike. Other duties as assigned by Senior Management LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Call Center Associate

18 days ago

Newark

Job Title: WelbeHealth Advocate I This is a remote position; however, candidates must reside within commuting distance of the clinic. This is required to support potential in-person needs such as training, responding to power or internet outages, or assisting onsite during launch activities. As this client operates in a fast-paced environment and may pivot quickly, we want to ensure coverage for all scenarios. Role Summary: The Welbe Advocate I is responsible for two primary functions within the Welbe Advocate Hub, based on assignment. A Welbe Advocate I may be assigned to either inbound and/or outbound assignments within the Hub which could include but not be limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry response, clinic-based scheduling and/or other administrative tasks. The Welbe Advocate I will provide outstanding customer service to all stakeholders (participants, families, partners, and team members) and will be responsible for proper documentation and maintaining current and accurate records of all the scheduled appointments. The Welbe Advocate I role requires ability to work in a fast paced, participant centric environment. The Welbe Advocate I must be comfortable with multitask work dynamics while still able to collaborative effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission. Duties and Responsibilities: • Answer incoming phone calls, emails, contacts as requests coming into the Hub. Appropriately screen, transfer, resolve and dispose of calls expeditiously which adhering to all process and documentation standards., • Review, process, schedule and authorize orders according to department protocols. -Ensure that appropriate and timely documentation of all updates, encounters and communication is documented in source systems as outlined by department protocols. -Effectively coordinate the scheduling of participants appointments, including trouble- shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers etc.) and meeting appointment turn-around times as outlined in WelbeHealthAppointment Scheduling Protocol. • Respond to questions and inquiries regarding authorization status and requirements., • Provide eligibility status and benefit information for participants., • Collect/Update and Verify Participant and Provider information as required., • Address both participant and provider inquiries and if unable to resolve, escalate as appropriate. -Conduct appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate. -Maintain current and accurate records of all scheduled appointments – scheduled times, outcomes (e.g., appointment occurred or not, reasons for rescheduling). • Trouble-shoot and resolve basic issues; escalate to manager when appropriate., • Complete all required documentation in a timely and accurate manner. -Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families. • Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings., • Communicate regularly with Supervisor and team regarding workload and priorities., • Timely completion of all mandated trainings and education., • Timely completion of all mandated occupational health screenings as needed., • Exercises flexibility in performing assignments as business needs evolve., • Other duties as assigned. Physical Demands and Working Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: Team Member will work remotely, with travel, including overnight stays, to WelbeHealth offices or events approximately once per month. Team Member must be able to work effectively within an interdisciplinary team model, interfacing and collaborating with a wide range of clinical and social services disciplines who work together to manage the PACE participants' care. The WelbeHealth work setting is in an Adult Day Health Center, primary care clinic, other healthcare settings like hospitals, emergency departments and participant home environment with moderate noise levels and controlled temperatures. Physical Requirements - Requires corrected vision and hearing to normal range. Must be to facilitate full day workshops that may require standing and walking. Must be able to communicate with all staff, vendors, and clients. Requires manual and finger dexterity and eye-hand coordination; the ability to use department equipment. Requires lifting/carrying up to 65 lbs. and pushing or pulling 150 lbs. using appropriate body mechanics and equipment, with reasonable accommodation if needed. Pressure Factor - Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled deadlines. Potential for exposure to verbal aggression by Participants and/or their family members who may suffer from comorbidities such as dementia or mental health challenges instrumentation. Required Skills & Experience: -Minimum of one year experience working in a call center environment where a service/support role was primarily performed. -Experience utilizing telephony platforms such as Genesys -Outstanding customer service orientation, especially in telephone and written communications. -Excellent and accurate data entry skills and experience in multiple software platforms. -Must be flexible with work hours. -Problem solving and persistence in the face of challenges. -Excellent organizational and communication skills. -Ability to work independently with minimal supervision. -Demonstrated ability to prioritize in a fast-paced environment. Experience and competency working with people from diverse backgrounds and cultures. -Commitment to unlocking the full potential of our most vulnerable seniors. Preferred Skills & Experience: -Minimum of one year experience working in health care or PACE setting a plus. -Bilingual English/Spanish Required Education: -High School Diploma or Equivalency

Legal Assistant (Personal Injury)

4 days ago

Newark

BONUS INCENTIVES UP TO $20,000-$30,000 About the Rol eWe are seeking a professional, detail-oriented Claim Coordinator to serve as a key point of contact for existing claimants. This role is critical in ensuring a smooth claimant experience by verifying information, answering questions, and guiding individuals through the next steps of the claims process. The ideal candidate delivers exceptional service with empathy, accuracy, and a strong sense of urgency . Key Responsibiliti • esClient Engagement: Provide exceptional service across phone, email, web, and live chat, ensuring claimants feel supported and understoo, • d.Data Verification: Confirm and verify all claim-related information with precision while collecting any additional details neede, • d.Service Excellence: Handle every interaction with professionalism, attention to detail, and urgency to drive efficient outcome, • s.Process Guidance: Clearly explain claim next steps and transition clients to the Case Management team (paralegals, attorneys, etc.) when appropriat e. Candidate Requirements: Essential Attribu • tesPrevious customer service experience, ideally in a role requiring direct client interacti, • on.Strong telephone etiquette with clear, courteous communicati, • on.Excellent active listening, verbal communication, and interpersonal skil, • ls.Strong written communication, including grammar, spelling, and email clari, • ty.High level of organization, attention to detail, and ability to prioritize tas, • ks.Comfortable multitasking and managing multiple inquiries at on, • ce.Ability to work independently and collaboratively with attorneys, paralegals, and administrative tea, • ms.Adaptability to fast-paced, high-volume environmen, • ts.Strong emotional intelligence, including empathy and professionali sm. Preferred Qualificat • ionsExperience in a law firm or legal environment (p, • lus)Background in insurance, healthcare, or medical administration (p, • lus)Familiarity with CRM systems (e.g., Salesforce), VoIP tools, and e-signature platf, • ormsContact Center or Call Center experience (p, • lus)College degree preferred (not requi, • red)Bilingual abilities (p lus)

Practice Associate I

16 days ago

New York

Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Practice Associate Career Ladder! Job Summary: The Practice Associate is responsible for ensuring an exceptional patient experience during patient arrival/departure as it relates to registration and appointment scheduling as well as other administrative inquiries ensuring timely services to the patients, their families, and providers. The Practice Associate is part of a team that delivers an exceptional patient experience through Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication. Job Responsibilities: • Greet patients and visitors and answer telephone calls., • Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type., • Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR., • Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities., • Coordinate and schedule office visits and procedures. Schedule ancillary services on behalf of the patient and prepare requisitions., • Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan., • Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis., • Communicate insurance participation, financial responsibility (if applicable), and time of service policy to the patient population., • Perform real-time insurance verification. Inform the patient of insurance requirements for services provided. Escalate cases for resolution as appropriate., • Schedule follow-up appointments during the check-out process as needed., • Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral/copay requirements, and physician care team information. Conduct follow-ups as needed., • Provide cross coverage as directed by Supervisor/Manager., • Provide general administrative support to physicians and Supervisor/Manager., • Assist with training and onboarding of new staff as directed., • Perform other related duties as assigned. Job Qualifications: • High school diploma or equivalency is required., • A minimum of 6 months of relevant experience., • Working knowledge/proficiency in medical terminology., • Proficiency and/or understanding of medical billing and up-to-date insurance eligibility., • Good organizational and problem-solving skills and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required., • Strong customer service orientation and the ability to deliver consistently exceptional service., • Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity., • Excellent verbal and written communication skills., • Working proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs., • Prior experience in a customer service environment is preferred., • Bilingual in Spanish is a plus.

Facilities Call Center Manager

4 days ago

New York

Facilities Call Center Manager Location: Long Island City, NY (Fully Onsite) Salary: $60,000 - $65,000 We are seeking a highly organized and customer-focused professional to support a fast-paced operations team. This role serves as the central point of contact for employees, supervisors, and clients, managing high-volume calls, staffing requests, scheduling, and operational support. Responsibilities • Manage high-volume inbound calls and emails, • Coordinate daily staffing assignments and schedule coverage, • Serve as the primary point of contact for employees and supervisors, • Track attendance, employee schedules, and staffing needs, • Resolve timekeeping and payroll-related issues, • Maintain accurate records and operational reports, • Support onboarding and employee administration, • Prioritize multiple tasks in a fast-paced environment Qualifications • Bilingual Spanish required, • 3+ years of experience in a call center, customer service, dispatch, reception, or operations environment, • Experience in a large company with call volume over 200 calls/day, • Leadership, team lead, or supervisory experience preferred, • Strong organizational and multitasking skills, • Advanced Microsoft Office, including Excel, • Excellent communication and problem-solving abilities This is an excellent opportunity for someone with call center or customer service leadership experience who enjoys working in a high-energy environment and keeping operations running smoothly. Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion. 48911 #PHILLYAFT

Insurance Agency Office Manager

4 days ago

New York

Midtown Manhattan | $75k-85k Base Salary + Bonuses About the Agency Join a high-performing retail branch of a Fortune 50 insurance and financial services organization located near New York Penn Station. We are seeking a professional, highly organized Insurance Agency Office Manager to oversee daily operations, support agency growth, and ensure an exceptional client experience. The successful candidate will serve as a key member of the leadership team, helping drive operational efficiency, staff accountability, customer retention, and business performance. Position Summary The Insurance Agency Office Manager is responsible for managing the day-to-day operations of the agency, maintaining service standards, overseeing administrative processes, supporting team performance, and ensuring that client needs are handled efficiently and professionally. This position requires exceptional organizational skills, strong leadership abilities, attention to detail, and a thorough understanding of insurance agency operations. Key Responsibilities Agency Operations & Administration • Oversee daily office operations to ensure efficient workflow and exceptional client service., • Monitor incoming calls, emails, text messages, and client requests to ensure timely follow-up and resolution., • Develop, implement, and maintain agency procedures and operational best practices., • Manage payroll, administrative functions, office systems, and vendor relationships., • Ensure agency records, client documentation, and internal processes are maintained accurately and consistently. Team Management & Leadership • Assist with employee onboarding, training, and performance management., • Monitor and drive team sales & service productivity, task completion, and service standards., • Provide coaching and support to team members to improve efficiency and client satisfaction., • Foster a positive, professional, and accountable workplace culture., • Coordinate schedules and ensure appropriate office coverage. Client Service & Retention • Serve as an escalation point for complex client service issues., • Manage and oversee high net worth client portfolio, • Ensure clients receive prompt, accurate, and professional assistance., • Support policy reviews, account servicing, and retention efforts., • Maintain strong client relationships through proactive communication and problem resolution. Compliance & Quality Control • Ensure adherence to company policies, agency procedures, and insurance regulations., • Oversight of applications, policy changes, and documentation for completeness and accuracy., • Maintain high standards of data integrity and account management., • Assist with audits, reporting requirements, and compliance initiatives. Agency Growth Support • Support business sales development initiatives and customer retention programs through L&H and P&C production., • Monitor agency performance metrics and assist in achieving growth objectives., • Identify workflow improvements that increase efficiency and profitability., • Collaborate with agency leadership to implement strategic initiatives. Qualifications Required • Property & Casualty License AND Life & Health License, • Minimum 5+ years Insurance agency or insurance industry experience, • Previous office management, operations management, or team leadership experience, • Strong organizational, problem-solving, and multitasking abilities, • Excellent written and verbal communication skills, • Advanced attention to detail and follow-through, • Proficiency with Microsoft Outlook, Excel, Word,, • Bilingual Spanish or Korean preferred Compensation & Benefits • $75k-85k annual salary based on experience, • Annual office performance-based bonus, • Annual merit-based salary increases, • Paid time off and paid holidays, • No weekends, • Professional development and advancement opportunities Ideal Candidate The ideal candidate is a proactive leader who enjoys building efficient systems, supporting team success, and delivering exceptional client service. They possess strong business judgment, operational discipline, and the ability to manage multiple priorities while maintaining a high level of professionalism and accuracy.

Seasonal Tax Expert - In-Store

5 days ago

New York

Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts - Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a Tax Expert - Retail On-Site, you will focus on bringing in new customers and serving as their trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of "Powering Prosperity Around the World." In this role, you will work on-site from a TurboTax location, and play a key role in growing TurboTax's client base within the local community, establishing long-term relationships and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. You will serve customers both in-person and virtually using Intuit TurboTax products. You will leverage your tax expertise to provide full service tax return preparation, tax advice, calculations, and software/product support. Your ability to demonstrate understanding of each customer's unique situation, and connect with them on a personal level is critical to alleviating the stress some may feel when tackling their taxes. This role is nonexempt and requires onsite presence at a TurboTax location in the United States on a seasonal basis. What You Will Do: Be a Proactive Community Ambassador Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community. Engage with new prospects, nurture leads, and convert prospects into long-term clients through proactive outreach. Lead local events with the support of TurboTax, participate in local marketing, and make the topic of taxes accessible and approachable. Provide Tax Expertise Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Deliver a Best in Class Customer Experience Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). Connect with people to build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. Who You Are: Key Qualifications: You possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws and active Preparer Tax Identification Number (PTIN). Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. Minimum of 3 years of paid experience filing 50 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software. Familiarity with Circular 230. Have full availability for a flexible 25-34 hour weekly schedule, including afternoons, evenings, and weekends, with the ability to increase hours during peak seasons. Enjoys working in a collaborative team setting, and treats co-workers with respect. Values a culture of feedback and continuous improvement. Is adaptable to working in a constantly evolving and, at times ambiguous, environment. Thrives in a collaborative team setting and demonstrates respect for colleagues. Committed to a culture of continuous improvement through actively soliciting and responding to feedback. Highly adaptable and comfortable navigating an ever-changing and sometimes ambiguous work environment. Interest in building a local and online social presence as a TurboTax associate, creating accessible tax-related content and resources for your community in accordance with Intuit's policies. Bilingual (English/Spanish) communication skills are a plus. Experience in holistic tax advisory services beyond tax filing. Attributes and skills: Passionate about empowering customers and helping them overcome the complexities of taxation. Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). Excited to be showcased as a Tax Expert - Retail On-Site in local and national marketing efforts. Exceptional customer service skills and a friendly, professional demeanor that forms long-lasting relationships. Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. Strong verbal and written communication skills. Ability to work in a fast-paced environment independently while managing multiple priorities. Proficient with technology, including tax preparation software and CRM/sales tools. Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store. Additional Requirements: Must reside within the United States. * Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: California $32.50 - $36.00 Colorado $31.00 - $34.50 Hawaii $32.50 - $36.00 Illinois $31.00 - $34.50 Maryland $31.00 - $34.50 Massachusetts $32.50 - $36.00 Minnesota $28.00 - $31.00 New Jersey $32.50 - $36.00 New York $32.50 - $36.00 Ohio $28.00 - $ $31.00 Vermont $31.00 - $34.50 Washington $32.50 - $36.00 Washington DC $31.00 - $34.50 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuitbenefits.com/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Seasonal Tax Expert - Retail

5 days ago

New York

Tax Expert - TurboTax Store

5 days ago

New York

WhatNot Live Shopping Host----Fine Jewelry

3 days ago

Secaucus

Job Profile: Whatnot Live Shopping Host — Fine Jewelry Company: Unique Designs Role Type: Full-time or part-time; flexible based on show schedule Location: Secaucus NJ Reports To: Whatnot Channel Lead / Live Commerce Manager Whatnot Live Shopping Host — Fine Diamond & Pearl Jewelry Unique Designs is launching on Whatnot, a live shopping marketplace, and we are looking for a confident, engaging, and trustworthy on-camera host to sell fine jewelry during live shopping shows. This role is ideal for someone who loves jewelry, enjoys connecting with customers, and can create excitement while maintaining accuracy, professionalism, and trust. The host will present and sell fine diamond jewelry featuring natural and lab-grown diamonds, as well as pearl jewelry, across multiple price points and product categories. The right candidate will be part salesperson, part educator, part entertainer, and part brand ambassador. You should be comfortable speaking live on camera, explaining product details clearly, responding to questions in real time, and helping buyers feel confident about their purchases. Prior Whatnot experience is a plus, but we are also open to candidates with strong backgrounds in jewelry sales, luxury retail, live selling, clienteling, hosting, content creation, or on-camera presentation. Key Responsibilities Live Selling & On-Camera Hosting • Host live Whatnot shows featuring fine diamond jewelry, lab-grown diamond jewelry, natural diamond jewelry, and pearl jewelry., • Present jewelry clearly, confidently, and accurately during live broadcasts., • Create an engaging, upbeat, and trustworthy shopping experience., • Explain product features, benefits, styling options, and value points., • Sell across multiple price points, from accessible everyday pieces to higher-value fine jewelry., • Build excitement and urgency while maintaining a professional luxury brand tone., • Answer buyer questions in real time during the show., • Keep the show moving while giving each product the right level of attention., • Work closely with the show operator to manage product flow, auctions, giveaways, and buyer engagement. Product Presentation & Jewelry Storytelling • Present rings, earrings, bracelets, necklaces, pendants, pearl strands, diamond studs, tennis bracelets, fashion jewelry, bridal styles, and other fine jewelry categories., • Explain jewelry details such as metal type, diamond type, diamond shape, carat weight, pearl type, pearl size, setting style, clasp type, and overall design., • Communicate the difference between natural diamonds and lab-grown diamonds accurately and clearly., • Highlight craftsmanship, wearability, gifting potential, styling ideas, and occasion-based uses., • Help customers understand product value without overstating or misrepresenting details., • Use storytelling to make each piece feel special, desirable, and easy to envision wearing or gifting. Buyer Engagement & Community Building • Welcome viewers, engage chat, and create a warm live shopping environment., • Build relationships with repeat buyers and new customers., • Encourage viewers to follow the account, bookmark shows, ask questions, and participate., • Create trust through transparency, professionalism, and product knowledge., • Adapt selling style based on audience response, product category, and price point., • Handle objections, hesitation, and comparison questions with confidence and care., • Maintain energy and professionalism throughout live shows. Sales Performance • Drive sales through strong product presentation and effective live selling techniques., • Help maximize revenue per show, sell-through rate, average order value, and repeat buyer activity., • Support themed shows, promotional events, product drops, and category-specific selling strategies., • Learn which styles, price points, and presentation methods perform best., • Participate in post-show reviews to improve future performance., • Work with the Whatnot Channel Lead to test selling formats, bundles, opening bids, and show pacing. Brand Representation & Trust • Represent Unique Designs with professionalism, warmth, and credibility., • Maintain a polished on-camera appearance appropriate for fine jewelry sales., • Use accurate language when describing jewelry, gemstones, metals, diamond type, pearl type, condition, size, and value., • Avoid exaggerated, misleading, or unsupported claims., • Follow company guidelines for product representation, pricing language, and customer communication., • Protect buyer confidence and the company’s reputation. Ideal Candidate The ideal candidate is a natural communicator who can sell fine jewelry live while making buyers feel informed, excited, and comfortable. You may be a strong fit if you have experience in: • Fine jewelry sales, • Luxury retail, • Diamond, bridal, pearl, or fashion jewelry sales, • Live shopping or livestream selling, • Whatnot, TikTok Live, Instagram Live, or similar platforms, • On-camera hosting or content creation, • Retail clienteling, • Trade shows, trunk shows, or in-person selling events, • Brand ambassador or product demonstration roles, • Commission-based sales environments Prior jewelry experience is strongly preferred. Prior Whatnot experience is helpful, but not required if you are a strong live seller and willing to learn the platform. Required Skills • Strong on-camera presence, • Excellent verbal communication skills, • Comfortable selling live in real time, • Warm, energetic, and engaging personality, • Ability to explain products clearly and accurately, • Strong sales instincts, • Comfortable discussing different price points, • Ability to build trust quickly with buyers, • Professional appearance and presentation, • Strong attention to product details, • Calm and confident under pressure, • Able to multitask while speaking live, • Comfortable answering buyer questions in chat, • Reliable, punctual, and prepared for scheduled shows, • Willingness to work some evenings or weekends based on show schedule Preferred Skills • Fine jewelry sales experience, • Diamond jewelry knowledge, • Pearl jewelry knowledge, • Familiarity with natural diamonds and lab-grown diamonds, • Understanding of basic jewelry terms, including carat weight, cut, color, clarity, metal type, setting style, and pearl sizing, • Experience selling engagement rings, diamond studs, tennis bracelets, pendants, necklaces, earrings, bracelets, or pearl strands, • Experience with luxury customer service or clienteling, • Prior Whatnot selling experience, • Experience using TikTok Live, Instagram Live, YouTube Live, or other livestream platforms, • Comfort creating short-form social media content, • Ability to model or demonstrate jewelry on camera, • Bilingual ability is a plus Jewelry Categories You May Present The host may sell across a wide range of fine jewelry categories, including: • Natural diamond jewelry, • Lab-grown diamond jewelry, • Pearl jewelry Success Metrics Success in this role will be measured by: • Sales per show, • Revenue per live hour, • Sell-through rate, • Average order value, • Viewer engagement, • Chat participation, • Follower growth, • Repeat buyer activity, • Product presentation quality, • Accuracy of product descriptions, • Buyer trust and satisfaction, • Ability to maintain energy and professionalism throughout shows, • Feedback from buyers, management, and the support team Sample Day-to-Day Tasks • Review the product lineup before a live show., • Learn key talking points for each piece., • Prepare jewelry displays, try-on moments, and presentation flow., • Go live on Whatnot and welcome viewers into the show., • Present a pair of lab-grown diamond studs and explain the size, style, and value., • Compare natural diamond and lab-grown diamond options clearly and accurately., • Showcase pearl earrings or a pearl necklace with styling suggestions., • Respond to buyer questions about size, metal type, diamond details, pearl details, or gifting options., • Create urgency around featured items, auctions, or limited quantities., • Work with the operator to keep the show organized and moving., • Participate in a brief post-show review to discuss what sold well and what can improve. Compensation Compensation will be based on experience. Suggested structure: • Hourly base or salary ($18-25 per hour), • Optional performance bonus based on sales, show performance, repeat buyers, and customer satisfaction, • Potential commission or incentive structure for high-performing hosts How to Apply Please submit: • Your resume, • A short note explaining your experience with jewelry, luxury retail, live selling, or on-camera presentation, • Any links to relevant livestreams, social media content, sales videos, or product demonstrations, if available As part of the interview process, candidates may be asked to complete a short live or recorded product presentation using sample jewelry items. Bonus: Tell us about a piece of jewelry you love selling or talking about, and how you would present it to a live audience.

Claims Representative

3 days ago

New York

We are seeking experienced and customer-focused professionals for three open Claims Intake Representative/Specialist positions within a fast-paced Claims & Investigation environment. This role supports claims operations and intake activities with a strong emphasis on customer service, accuracy, organization, and communication. This is a 6-month contract opportunity with potential for extension based on performance. Position Details • Schedule: 100% In-office, • Hours: 7:30 AM – 5:00 PM EST working window, 8-hour shifts, • Pay Rate: $33–40/hour, • Location: 4 Irving Place NY NY 10003, • Overtime: Potential available, • Interview Process: MS Teams, • Team Environment: 10+ person team Benefits • Weekly Pay, • Health Insurance, Dental Insurance, Vision Insurance, • 401(k) Options The ideal candidate will have experience in customer service and claims support, preferably within insurance, utilities, or telecommunications environments. Candidates should be highly detail-oriented, organized, and able to remain professional and effective under pressure while managing multiple responsibilities. Responsibilities • Create entities, incidents, and matters within department systems, • Utilize databases, Outlook, PDF tools, Word, and Teams daily, • Answer incoming claims phone calls, • Respond to and document calls, emails, and correspondence from claimants, providers, and law firms, • Insurance claims, working on are Personal Injury, Property Damage, and Motor Vehicle. familiar with all 3 categories, • Follow up with external parties for missing or incomplete information, • Save and organize documentation through electronic document systems, • Notify investigators of new communications or documentation, • Link related claims and incidents, • Maintain and organize multiple department inboxes, • Route correspondence to appropriate teams and departments, • Review internal systems for claims information, • Assist with claims processing and other administrative support duties as needed Requirements • 3+ years of experience in customer service, claims intake, call center support, or related fields, • Strong customer service background within the insurance sector preferred, • Excellent communication and interpersonal skills, • Strong data entry and organizational skills, • Ability to multitask and work effectively in a fast-paced environment, • Proficiency in Microsoft Excel, Word, and Outlook, • Professional phone and written communication skills, • High School Diploma or GED required Preferred Qualifications • Utilities or telecommunications industry experience, • Analytical skills, • Call center experience, • Bilingual Spanish skills Work Environment This role requires prolonged periods of sitting or standing while working at a computer and answering phones throughout the workday. Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Lead Receptionist / Operations Coordinator

2 days ago

New York

Lead Receptionist / Operations Coordinator Location: Long Island City, NY (Fully Onsite) Salary: $60,000 - $65,000 We are seeking a highly organized and customer-focused Lead Receptionist / Operations Coordinator to support a fast-paced operations team. This role serves as the central point of contact for employees, supervisors, and clients, managing high-volume calls, staffing requests, scheduling, and operational support. Responsibilities • Manage high-volume inbound calls and emails, • Coordinate daily staffing assignments and schedule coverage, • Serve as the primary point of contact for employees and supervisors, • Track attendance, employee schedules, and staffing needs, • Resolve timekeeping and payroll-related issues, • Maintain accurate records and operational reports, • Support onboarding and employee administration, • Prioritize multiple tasks in a fast-paced environment Qualifications • Bilingual Spanish required, • 3+ years of experience in a call center, customer service, dispatch, reception, or operations environment, • Leadership, team lead, or supervisory experience preferred, • Strong organizational and multitasking skills, • Advanced Microsoft Office, including Excel, • Excellent communication and problem-solving abilities This is an excellent opportunity for someone with call center or customer service leadership experience who enjoys working in a high-energy environment and keeping operations running smoothly. Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion. 48911 #PHILLYAFT

Tax Expert - Retail

5 days ago

New York

Tax Accountant - In-Store

5 days ago

New York

Tax Accountant - Retail Location

5 days ago

New York

Corporate Planning/Marketing Associate

5 days ago

Jersey City

About Tokio Marine: Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations. We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success. Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide. Job Summary This position will be responsible for coordinating with Tokio Marine Head Office (“HO”) and overall support and coordination to Tokio Marine America operations in North America. The main focus of the HO-related role will be serving as a liaison supporting the development and implementation of global program operations for the large Japanese clients, including regulatory research, fronting network management, operational process improvement, provision of professional advice, and responding to inquiries. The primary function in supporting Tokio Marine America will be to provide assistance for administrative work including but not limited to communications with external parties (e.g. brokers). The role is also expected to conduct facilitation/logistics support for various committees/conferences/projects and setting the schedule for customer engagement. Essential Job Function Serve as a liaison with HO regarding Global Program operations Global Program Operations Coordination • Coordinate insurance coverage surveys, loss surveys, underwriting related activities, • Coordinate issuance instructions including follow-ups, • Respond to and coordinate inquiries from Group Companies involved in Global Program operations, • Provide professional advice and guidance to Producing Offices and Local Offices related to Global Program operations Development and Maintenance of the Fronting Network • Coordinate the execution and implementation of fronting service agreements and reinsurance agreements, • Coordinate the registration of reinsurers in each country, • Support the development and maintenance of the fronting network, • Monitor service levels Collection, Dissemination, and Management of Country-Specific Insurance Regulations • Collect, review, and consolidate regulatory information across multiple jurisdictions, • Maintain and update regulatory information for each country Coordination and Administration of Global Program-related IT Systems • G-Cabinet roll-out and maintenance, system security, and ID registration, etc., • Coordinate user access management and system security procedures for Global Program related systems, • Provide guidance to internal users on the operation of systems supporting Global Program operations, • Identify opportunities to improve systems and operational processes. Support/Assistant to Tokio Marine America Assistant for Account Executive Officer (“AEO”)’ marketing activity: • Act as assistant for the AEOs in Eastern Region; arrange meetings, travel arrangements, etc., • Greet guests and customers in traditional Japanese manner if necessary., • Assist members of Eastern Region with administrative duties including e-mailing, copying, faxing, processing mail, escorting visitors., • Help communications with third parties (e.g. brokers), • Support AEO's in coordinating accounts and reviewing new business and follow-up renewals., • Analyze and summarize various types of data mainly using Microsoft Excel, including but are not limited to: new market opportunities, monthly branch report, list of bookings by account, broker, etc., • Prepare presentation materials, including Microsoft PowerPoint presentations under the direction of the AEO., • Assist AEO with preparing expense reports including usage of SAP Concur system., • Propose and create new reports in order to analyze business needs. Facilitation/logistics support • Conduct facilitation/logistics support for various committees/conferences/projects and setting schedule for customer engagement. (e.g. internal meetings including meetings with HO, Anniversary event, etc) Qualifications • Bachelor's degree in finance or accounting preferred, • Strong verbal and written communication skills, • Bilingual communication skills preferred, with business‑level proficiency in reading, writing, and speaking English and Japanese., • Three+ years of property/casualty insurance industry experience preferred, • Knowledge and experience in marketing, IT, business process, project management preferred, • Working proficiency of Microsoft Office, and knowledge/skills in Microsoft Word/Excel/PPT preferred, • Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions, • Superior attention to detail and accuracy, • Ability to work independently and effectively as part of a team Salary range $60,000 to $70,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base. TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply. Benefits: We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. EEO Statement Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.

Senior Tax Expert - Retail

5 days ago

New York

Senior Tax Advisor - In-Store

5 days ago

New York

Retail Tax Expert

5 days ago

New York

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